On july 14, I entered contigo webpage and procees to order three bottles. As I was in the process to check out, and entered particulars of my credit card, and submitted for payment, while I was still waiting for the page to load, I received message from my bank approving transaction and within a minute I got a message in the checkout screen that my card has been declined. I contacted my bank and was informed that the my card has been debited for that transaction. I did not receive any order number from contigo.
I cintacted contigo immediately and cintigo responded after 2 days requesting me to submit order number and evidence nce of payment, saying they do not see any order or purchase done by me.
I responded on the same day and submitted screen shots of bank sms and email. I informed contigo that I did nit receive order number as I got the error.
As of todate contigo has not responded or refund my money. My bank confirms payment to contigo.
Please help me to get back my money from contigo.
The Cap to the Contigo Mug started to leek. I wrote to the company several times.
I received the automated message that my e mail was received and that they would get back to me. I reached out to them multiple times since then but they have not replied back. This is not the first time I have had issues with their product.
Below is the e mail
"Thank you for contacting Contigo
We have received your message and look forward to assisting you as quickly as we can. We respond to all inquiries in the order received. Your reference number is: [protected].
Please check your SPAM folder or add our e-mail domain to your SPAM filter (@newellco.com) to ensure you do not miss our response.
Thank You for choosing Contigo
Contigo Consumer Solutions"
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There is absolutely no customer service! I'm very disappointed with Contigo!
I sent them an email asking for an assistance and received no reply back. Then I sent another message and they never even bothered to send me an automated reply!
Then I found their phone number and called and their rep said that they did not receive any emails. I asked them to assist me via phone, but they said that they needed my claim in a written form. Sent them another message and they promised to contact me back later, that never happened.