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4.0 37 Reviews

How responsive is WhatsApp Business's customer service?

18 Resolved
2 Unresolved
Almost perfect! 👌
We are absolutely confident that WhatsApp Business puts in a lot of effort when addressing their customers' complaints. Rest assured that your concerns will not go unanswered. Yes, there are still some things to improve (a little) and we would recommend WhatsApp Business to respond to complaints as soon as they appear on our website, but overall, we're quite satisfied with their efforts! 👍
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WhatsApp Business small business owners reviews and complaints 37

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WhatsApp Business My account that has been banned from Whatsapp usage.

Date: 10th December 2023

Time: 7: 30pm

That particular day I was using gb Whatsapp so it got to a time I was temporarily banned due to spam so the next day they restore the account again and I continued using the gb Whatsapp till they permanently banned the account. so please this particular account is very important to me and I want it restored back for usage.

Thank you and counting on you.

Account banned: [protected]

Claimed loss: I have loss thousands of data from Whatsapp.

Desired outcome: Please I want my account restored back

Confidential Information Hidden: This section contains confidential information visible to verified WhatsApp Business representatives only. If you are affiliated with WhatsApp Business, please claim your business to access these details.

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WhatsApp Business - Appeal to lift ban on whatsapp number

Dear WhatsApp Support Team, We are Lapis, a media, education and communication company operating in Afghanistan. Our show, Senf, provides science-focused education lessons for students from grade 7 to 12 across the country. As part of our efforts to reach out to students, we have been using multiple channels, including WhatsApp Business with the number +93...

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WhatsApp Business Malfunctioning

I would have give Whatsapp business 5 star but I won’t be able to do that cause of the challenges I’ve been facing while using the app.
Ever since the last time I updated my Whatsapp business app, it have been malfunctioning ie I find it difficult to update my status and whenever I try updating my status, I stopped receiving messages and my messages don’t deliver. 3 days ago I tried backing up my chart and uninstalled my Whatsapp business, then I reinstalled and recovered my charts but so far I’ve seen no improvement nor changes, it won’t just stop malfunctioning and it’s affecting me seriously. Please help find solution to this

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Is WhatsApp Business legit?

Our verdict: WhatsApp Business has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores WhatsApp Business's position as a benchmark of trust and quality within its industry. Users and clients of WhatsApp Business can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

WhatsApp Business earns 100% level of Trustworthiness

Perfect Trust Endorsement: WhatsApp Business achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

WhatsApp Business resolved 90% of 20 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

WhatsApp Business has received 10 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

WhatsApp Business has registered the domain name for whatsapp.com for more than one year, which may indicate stability and longevity.

Whatsapp.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Whatsapp.com you are considering visiting, which is associated with WhatsApp Business, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

WhatsApp Business website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Whatsapp.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from WhatsApp Business.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to WhatsApp Business. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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WhatsApp Business Whatsapp business companion mode not showing

I just updated my whatsapp business just because i was waiting for this feature for so long. It is not showing up on the mobile phone number registration page. I have a regular WhatsApp messenger on my phone too. And dont know whether its the same case there cause i don’t want to risk it by deleting.

Interestingly i have a second older iphone xr. And i updated both whatsapp messenger and WhatsApp business on it too. And what happens is that i see the option saying ‘Or link this device to an existing account’

On that second phone i have neither WA messenger nor WA business registered.

I hope this is a bug and will be fixed soon.

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WhatsApp Business Problema de atención al usuario / Suspensión de cuenta

WhatsApp Business me suspendió/bloqueó una cuenta asociada a un número telefónico que adquirí especialmente para atender a los clientes de mi negocio. Apelé al Soporte de WhatsApp para que me ayudaran a resarcir este problema. Sin embargo, solamente me responden con mensajes predeterminados y sin ninguna información de valor que me sirva para resolver el asunto. Estoy bastante triste, indignado y además me siento estafado, porque perdí dinero al haber comprado una línea que no podré utilizar y tampoco tengo cómo atender a mis clientes. Solicito ayuda de un personal de Soporte humano con quien pueda sostener una conversación para solventar mi problema, por favor.

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WhatsApp Business 5 estrellas por ser la app más usaba para mensajería instantánea

La app está bien, es rápida consume pocos datos (dependiendo de las opciones de tráfico de datos)
Pero arrastran un problema tanto en WhatsApp como en WhatsApp business, que al buscar, enviar o guardar stickers animados la app se cierra repentinamente.
Además también se queda estática cuando uno envía un Memoji en los chats.
Este problema no es de mi iPhone únicamente, la he probado en otro iPhone (actualmente tengo un XS Max) pero mis amigos tienen iPhone 12 Pro Max y les pasa lo mismo.
Es difícil querer enviar o guardar un sticker animado. Por la app se cierra.
Por favor resuelvan eso.
Se que pasan trabajando muy duro para estar en donde están hasta el momento.

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WhatsApp Business Whatspp business & freezing

WhatsApp business freezing
After the recent update, whenever I send 10-15 photos at once , tha app freezes Instantly and I am not able to work anymore for quite some time . Please rectify the same. Not sure whether it a bug.

As a business we need to send photos to all our contacts on a daily basis , which is taking up a lot of memory on our mobiles It becomes difficult to delete each and every one of the message received or sent These photos may become obsolete after a certain period.There should be a feature where we a user can select an individual month in which they can delete the entire conversation along with the media of that particular month. It would be very helpful if such a feature can be added

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WhatsApp Business Concerned user 23234

Been using this app for nearly 1 year now, two creepy things going on recently:

1. Camera light remains active hours after WhatsApp call is over, and notification panel on iPhone shows that camera is being used by WhatsApp. I need to restart phone to stop this. Why is WhatsApp continuing to access my camera hours after call ends?

2. During video call from iPhone to Android, WhatsApp video on Android shows screen grabs of my camera video from 2 to 30 mins ago. Is my video call being recorded and stored without my consent? Why else are video recaps from 30 mins ago popping up suddenly for a split second? I refuse to believe that any buffer memory stores 30 mins of video. Many people are reporting similar concerns online.

What’s going on, Meta?

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WhatsApp Business My account keeps logging out

My account keeps logging out yesterday. I tried to log in and the code was sent to SIM card. It happened again and now their asking for a two step verification code I don’t remember adding. And now they’re sending the reset code to an email I don’t remember adding. Because at what step does WhatsApp ask for emails to be added to account? I’ve checked all my emails, deleted and reinstalled the apps, restarted my phone several times and it’s not work. This is really frustrating me. I don’t have to pay for WhatsApp having a poor security system because my SIM card is here so how is someone else else using my number for WhatsApp or whatever the case. Kindly direct me on how to get my number back because I searched the internet and there’s nothing helpful there.

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WhatsApp Business I cannot use the app

I have been using this app over 5 years already, and my app stopped working all of a sudden. I tried to delete and reinstall the app numerous times. I tried activating on different phones, same result. And after multiple tries of trying to activate on different phone, even my account got temporarily banned.
I see the messages flowing on the background as I receive the banner notifications. However I cannot see the messages, I cannot sync with WhatsApp Web or WhatsApp Desktop app.
Upon emailing numerous times, it is obvious that each time different person replies and responses are irrelevant.
I tried to activate on regular WhatsApp App (not business), even that didn’t work. It is obvious something happening with my account(phone number), and it is not the application.

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WhatsApp Business iPad Compatibility

I sincerely love WhatsApp Business because with this app I could assigned a telephone number to my business and separate my personal number from it. It’s so genuinely designed for businesses with all the features you can apply it on your account; like: arrange chats, assign labels for easy follow ups, quick replies, have available business hours for your possible clientele! It’s amazing!

I would love it even more, if WhatsApp Inc., could have WhatsApp Business compatible with iPad, because a great volume of businesses have an iPad for their daily business operation's. It could work with WiFi Only iPad’s and also with the iPad’s that work with cellular connection. It would be a tremendous great opportunity to continue with the growth of WABusiness downloads with a next update making it available and compatible for iPad.

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WhatsApp Business Duhok

@istanbul_service2

سيرفيس اسطنبول ✅

ميزان و بلانص كرنا ترومبيلا بكومبيوتري✅

راستكرنا ويلا بجيهازي⚙️✅

فه كرنا سينگ و بشتين تروميبلا بگرنتي✅

نايتروجي غازا تايرا☢️☣️✅

گوهرينا تايرا✅

عياركرنا لايتا بليزه ري✅

عياركرنا هندبريكي✅

گوهرينا دوهن و فلترا⚙️✅

راستكرن و كيشانا طه بله⛓✅

و صطوب ئكسنا⛓✅

دهوك به روشكي ترافيك لاتا جوازاتا تنشت بانزينخانا زه لال و مقابل ايادميرو .

[protected]

[protected]

Istanbul service 2✅

Mezan u balas ✅

Rast krna wella ⚙️✅

Vakrna seng u pshten trombela✅

Naetrojin☢️☣️✅

Guhrena tayera✅

Ayarkrna laetan✅

Ayarkna hndbrekan✅

Gurena duhn u fltara⚙️✅

Rast krna tabla u⛓✅

Stobaksna⛓✅

[protected]

[protected]

#KURDISTAN #PESHMERGE #DUHOK #ZAXO #SEMEL #AMEDI #AKRE #BATIFA #VINTV #WAARTV #KURDISHSONG #KURDISHMUSIC #DUHOKTV#BADINI #ABDULQEHARZAXOYI #ISLAMZAXOYI

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WhatsApp Business I was banned on the app before I created account.

Can I get my WhatApp account unbanned since I never used yet or created one. phone number (xxx) xxx-xxx… I just downloaded the app today and I was banned before I even logged into it.

This is Whatapp Support.

Hi,

Our system flagged your account activity as a violation of our Terms of Service and banned your phone number. Your account will remain banned as a result of the violation.

We recommend carefully reviewing the “Acceptable Use of Our Services” section of our Terms of Service to learn more about the appropriate uses of WhatsApp and the activities that violate our Terms of Service. You can learn more about how to use WhatsApp responsibly in this Help Center article.

Please keep in mind, WhatsApp reserves the right to enforce its policies in accordance with its Terms of Service.

--
WhatsApp Support WhatsApp Support Team

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WhatsApp Business SCREENSHOT, EMOJIS, LIKE BUTTONS, READ RECEIPT & DELETE FOR EVERYONE

Should notify if someone take a screenshot of chat or picture if sent using VIEW ONCE. If read receipt is turned off, you should still be able to see those who viewed your pictures or text Like buttons should be available on messages, pictures and videos while chatting Animation emojis just like Telegram will be good for WhatsApp either Fix DELETE FOR EVERYONE issue, you won’t delete for everyone sometimes when others reads messages If messages hasn’t been read, you should still be able to delete for everyone that the user won’t even read it at all. (Sometimes, if messages hasn’t delivered, other will still get it if you delete for me) that’s wrong please fix it. And less I forget , we want same backup for iOS and Android so far we were using the same email address. And lastly, it keeps showing pop messages after message has been deleted. Thank you

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WhatsApp Business FIX THESE BUGS !

Firstly I’d like to commend u guys for creating such a fantastic updated version by including voice notes recording to WhatsApp status, to be honest it’s so good.
But it’s got few bugs and you’ve got to fix them;
1) once I go offline and I get back online I won’t see any status that was posted while I wasn’t online and it’s heartbreaking especially for business owners like us, we post goods available for sale and most of our customers are unable to see them and patronize us because they were not online the moment we updated our status.
2) As a business owner I have lots of contacts of customers but due to the traffick on the app my WhatsApp hangs really bad I find it difficult to post on my status and if atall I try to it take up to 1hr before my post finally get uploaded. Pls this is really frustrating pls fix it before I start considering abandoning WhatsApp for another social media app that doesn’t glitch. Thank you.

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WhatsApp Business Please Fix Auto Voice Record Repeat and Status Updates Auto recall

I’m enjoying WhatsApp and it’s really helping my God’s given Ministry (JESUS ENDTIME FIRE MINISTRY OF GOD) a lot. I recommend WhatsApp for all Glorious God’s created social Animals all over the world. Thank you WhatsApp. However, There are just two very serious issues I will like to recommend for the next version upgrade. They are:
1). Fix Auto Repeat Voice Record: There are very important and extremely precious voice records that requires to be automatically repeated without having to keep pressing the play button each time. Please kindly Fix this in the next version upgrade. I strongly believe it can be fixed.

2). Fix Auto Recall Previous status updates: There are very important status updates that needs to be repeated or recalled. I want to believe it’s possible to fix the auto recall according to their time and dates.

Please kindly consider these two issues for the next version updates. I wish for WhatsApp to Live Forever in JESUS NAME.

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WhatsApp Business WhatsApp business Hangs

First and foremost ; I’d like to say a huge and fantastic thank you for creating such a resourceful app, it’s the best thing for businesses out there at the moment . Sincerely it’s so good. But it’s got a few bugs that we’ve got to fix up. Anytime I send a status update or delete one ; my WhatsApp goes out of service , it just hangs and you can’t click anything at all. Nothings gonna work for about 5 minutes and it’s frustrating . The same thing happens when I put my data connection on and opens the app: it just goes out of function for a while. Yesterday i was receiving status updates from other contact but I was unable to upload mine, I mean the whole day , people sent me text (chats) but my response refuses to send out . I thought it was going to last a few hours and itd be back up but no, it started aabout 4:30pm yesterday sept 14 and till this moment it’s still like that ; I mean today is 10:05 sept 15 . Had to delete and now downloading all over , chats lost cos if I recover chats I might face the same predicament please help us fix this. Nonetheless, you’ve got a great app here. Kudos

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WhatsApp Business SERVICIOS A LA CARTA

ES LO QUE QUIERO SUPLIR! EN US$:—————

TODOS LOS SERVICIOS DE VIP QUE PODAMOS NECESITAR LOS RESIDENTES EN CAP CANA.

EMERGENCIES:

HEALTH ASSISTANCE 24/7/365

A)—————————————————
B)
C)—————————————————
D)
E)—————————————————

911 - PUBLIC...Stars ( )

PRÍVATE AMBULANCES. ( )

———————————————————-

SPAS:

MASSAGES...

BEAUTY SALON...

SKIN CARE...

PEDICURE &. MANICURE

TAXISTAS:
——————————-
GENERAL SERVICES:

DESDE Y HACIA:
AIRPORTS: A). PUNTA CANA.
B). LA ROMANA
C).SANTO DGO.

CITIES:

SANTO DOMINGO:... US$______
SANTIAGO...
PUERTO PLATA...
SAN FRANCISCO...:..
BARAHONA...
MONTE CRISTY...
SAMANA...

TAXIS INTERNOS:

HACIA LA PLAYA...US$ 3.00
DESDE LA PLAYA...

HOME DELIVERIES:

PHARMACY ...US$. ————-
SUPERMARKET ... ————-
RESTAURANTS... ————
COMIDA HECHA... ————

HEALTH ASSISTANCE...

DOCTORS IN THE AREA:
LIST BY SPECIALTY

HOSPITALS:
PUBLIC
PRÍVATE

CLINICS:
(PRIVATE)...
(PUBLIC)...

DENTAL CARE:
DENTAL EMERGENCY 24/7/365

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WhatsApp Business Glitch

I have a concern and complaint! I want to bring to the Attention of the app developers that once someone in a group chat is officially removed by Admin that same person can and will be added again automatically if that person has a backup. By having a back up of the group chat once the person deletes and restores the app information the person will be added back to the group by default without Admin knowing. However other participants can see that the person is added. Admin does not have the ability to remove again. because the person appears “ghost” to everyone in the list of group participants but the person can still see and be apart of the chat! Please update this as soon as possible this is clearly a glitch that needs prompt attention!

I also have a few suggestion, Once someone is formally removed from a group by Admin all information from that group should disappear ex: previous group chat messages and participants info etc

Next Admin should have the ability to block person from the group even with a reset link the blocked individual should not be able to enter group.

Also Admin should also have the ability to select which individuals can send messages in the group right now it’s only two options which is only Admins can send messages or All participants can send messages. Again there should be another option to select which in visual can participate or an option to block and unblock an individual from participating.

Lastly the Admin should have the ability to delete any participant or spam messages for all. So the entire group will not be able to view the message.

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The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
WhatsApp Business has left an official reply on this complaint.

WhatsApp Business Malísimo

Desde el último update no está funcionando bien
No abre el app
Cuando abre no me deja abrir los mensajes
Cuando después de cerrar y abrir el app más de 1000 veces logro entrar en el mensaje no me deja escribir

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The complaint has been investigated and resolved to the customer’s satisfaction.

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WhatsApp Business In-depth Review

Overview: WhatsApp Business is a powerful communication tool designed specifically for businesses. It allows businesses to connect with their customers in a convenient and efficient way. With its key features and benefits, WhatsApp Business is a valuable asset for any business looking to enhance their customer communication and engagement.

User Interface and Navigation: The design and layout of the WhatsApp Business website are clean and user-friendly. The interface is intuitive, making it easy for users to navigate and find the information they need. Additionally, the website is accessible and responsive across different devices, ensuring a seamless user experience.

Business Communication Tools: WhatsApp Business offers a wide range of messaging capabilities and features. Businesses can engage in one-on-one conversations with customers, as well as create group chats for team collaboration. The broadcast lists and customer segmentation features allow businesses to target specific customer groups effectively. Moreover, the automated responses and chatbots feature streamline communication and save time.

Privacy and Security: WhatsApp Business prioritizes data protection and security. The platform uses encryption to ensure secure messaging between businesses and customers. The privacy policy and user consent mechanisms provide transparency and control over personal information. Additionally, WhatsApp Business complies with industry standards and regulations, ensuring the highest level of privacy and security for users.

Integration and Compatibility: WhatsApp Business seamlessly integrates with existing business systems, making it easy to incorporate into daily operations. It is compatible with different operating systems and devices, allowing businesses to reach customers regardless of their preferred platform. The availability of APIs and third-party integrations further enhances the functionality and versatility of WhatsApp Business. Additionally, the platform offers seamless synchronization with contact lists, simplifying the process of connecting with customers.

Customer Support and Resources: WhatsApp Business provides excellent customer support channels. The support team is responsive and helpful, ensuring that businesses receive timely assistance when needed. The platform also offers a variety of online resources, FAQs, and tutorials to help businesses make the most of WhatsApp Business. Community forums and user feedback provide additional insights and support for businesses.

Pricing and Plans: WhatsApp Business offers different pricing plans to cater to the needs of businesses of all sizes. Each plan comes with its own set of features and limitations. Businesses can choose the plan that best suits their requirements and budget. The pricing is considered to be cost-effective, providing value for money. Additionally, WhatsApp Business offers scalability options for growing businesses, allowing them to expand their communication capabilities as their needs evolve.

User Feedback and Reviews: Aggregated user reviews and ratings indicate that WhatsApp Business is highly regarded by its users. Positive feedback trends highlight the platform's effectiveness in improving customer communication and engagement. Common user experiences include increased customer satisfaction and streamlined business operations. When compared to competitors in the industry, WhatsApp Business stands out as a reliable and user-friendly solution.

Case Studies and Success Stories: WhatsApp Business showcases real-life examples of businesses that have successfully implemented the platform. These case studies highlight measurable outcomes, such as increased customer retention and improved sales. Various industries and business types have benefited from WhatsApp Business, including retail, hospitality, and e-commerce. The case studies provide valuable insights and best practices for businesses considering WhatsApp Business.

Conclusion: In conclusion, WhatsApp Business offers a comprehensive set of tools and features that empower businesses to communicate effectively with their customers. The user-friendly interface, robust privacy and security measures, and seamless integration capabilities make WhatsApp Business a valuable asset for businesses of all sizes. While there is always room for improvement, WhatsApp Business is highly recommended for businesses looking to enhance their customer communication and engagement.

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