Home Warranty Complaints & Reviews

Home Warranty - North Carolina, Raeford / Refused to honor contract

Aug 04, 2015

My central AC unit stopped working. Choice Home warranty sent an AC "specialist" to diagnose the problem. He stated that the compressor was bad and had to be replaced. Choice Home Warranty refused to honor the claim stating that it would be impossible for the compressor to go bad. I had to call Mark Air In Fayetteville NC. They diagnose the problem and found out that it was not the air compressor. They repaired the unit and it's working fine. I cancelled my policy with Choice. They are nothing but a bunch of crooks!

Home Warranty - California, San Ramon / Ripoff

Jul 17, 2015

Bought an older house recently, so Realtor advised getting a Home Warranty Plan to cover my appliances through Old Republic, with $100 Service Calls. Had problems with dishwasher not draining, and dryer not heating up. Company scheduled Bay to Bay Appliance Repair. Tech came out telling me water in the dishwasher was normal, and there was nothing wrong with the dryer, just use a different setting, and made inappropriate personal comments. I told him the electric company said it was the heating element, so he finally said he would have one ordered. Called Old Republic to complain. They said...

Home Warranty - North Carolina, winstonsalem / Refuses to cover claim

Feb 06, 2015

I recently placed a claim with HSA due to a leak coming from the drain area in the tub. The technician was sent to my home and he showed every step of his diagnosis. He showed me what was leaking and walked me through the repair step by step. He collected the $75 “trade call fee” and gave me a receipt and explanation of the work needed in writing. He then left and said he would submit his report to HSA and they send him back to make the repair. He said it would be covered because I had waste and drain coverage. The next day someone from HSA contacted and said that some of the cost...

Home Warranty - New Jersey, Edison / fraud , scam

Oct 09, 2014

I wish I would read about this company before buying coverage for my home appliances . This company is absolutely a fraudulent company that at the time of selling you coverage they mislead you intentionally. verbally that they will pay for all the cost of repairs on major home appliances and specially A/C units, even will pay for freon etc... and after you buy and pay them then they will send you policy which basically they are not liable for any cost of repair because they have this EXCLUSSION version in the policy that states they are not paying for almost all the components of the any...

Home Warranty / Horrible Service

Feb 27, 2013

I have had First American Warranties on both of my homes for some time. While some of the service has been acceptable, my most recent encounter with this company has caused me to close my accounts. I will never do business with them again. While they are the cheapest of the Home Warranties on the market, you get what you pay for. The microwave in my rental was broken and I called First American to send a repairman. They confirmed a date and window of time. I made arrangements to list the property for sale and scheduled an open house based upon the date and time of the service call. The service...

Home Warranty - Virginia / Service


I have been without a refridgerator for three days now. I have had two contractors come out to look at the refridgerator and determined that is was not reparable; American Home Shield is still looking for someone to repair the refridgerator, since my refridgerator is a closed end system no contractor is willing to touch it. I ask what is the company policy for locating a contractor for a difficult how long do you call around until you determine that this refridgerator is not repairable and needs to be replaced? I never received a straight answer on that, one representative stated...

Home Warranty - Louisiana, Prairieville / NO RESPONSED FOR SERVICES


I purchase a Home Warranty Contract on 10/06/09 for 1 year. Place my first claim for service to my Air Condition on 6/16/10 by phone [protected] no reponses then [protected], no reponses and by email time two no responses. Air condition need to be service not work ing third claim on 7/22/10 can't reach them by web site. Given email address [protected] Phone #[protected]

Home Warranty - California / Unresponsive and Fradualent ACT


BEWARE - This company is a SCAM! Take note of ALL the people that have complianed about this company. They have VERY LONG WAIT TIMES, AND THEIR POLICY IS TO DENY ALL CLAIMS Initially. Than they MAY say we will cover 50% after making you jump through hoops of getting all types of information. Also, they may only cover 50% if you really FIGHT for it and threaten them with informing BBB, Insurance Commisioner and ATTORNEY. Also, THEY ARE NOT AUTHORIZED OR LICENSED to do business in California, and they still have been selling insurance in CA. CA residents see this site and file a...

Home Warranty - Maryland / Water Heater Scam


September 2008 I purchased a home warranty from Choice home warranty and I had a package that allowed me and many home owners purchase and payoff in 3months for a year contract which was paid off Deember 18th, 2008. The contract was supposed to be mailed to my home and they said they could not email their contract which I know would have sent a Red flagged if I was able to view before purchasing. Till this day I have not viewed my contract which I regret buying before reading their contract. The week of December 22nd my husband made a call in for service due to our water heater bursting which had...

Home Warranty - New York, Marietta / is a SCAM !!!!!!


I started the contract with Choice Home Warranty ( ) on 10/27/2008 covering HVAC and making onetime payment of $344 for the contract lasting one year. On 12/02/2008 2 units (furnaces) stopped working. I contacted Choice with repair request. The technician was sent on 12/03/2008 to do the diagnosis – control boards needed to be replaced. Choice refused a repair without additional documentation. The following documents were submitted: • home inspection report done upon purchasing the property • diagnosis/checkup of the HVAC systems done on 07/27/2007 • repair...

Home Warranty - Michigan, Saint Joseph / Home Warranty Fraud


A week ago my furnace started making loud noises and I called my home warranty company National Home Protection (NHP) to have someone come out and fix the noise. NHP sent out a Furance Technician who looked at the issue and decided that the bearings were going bad within the Furnace motor/blower and the motor/blower had to be replaced. The technician called NHP and after discussing the issue with NHP came in and said that they would need maintenance records for the furnace before approving the repairs. I just bought the house 2 months before and have had no maintenance on the house utilities;...

Home Warranty / Their secrets

Common Policies and Practices Used Against Consumers: With the exception of Advantage Home Warranty, the inner workings and structure of the home warranty industry is stacked against the policy holder. With loopholes large enough to drive a Mac truck through, they need NEVER pay out any claim...and you the policy holder can do little about it. This article describes how the home warranty industry builds convenient loopholes into the system to avoid paying claims and how it should work. TARNISHED REPUTATION A lot of Realtors offer home warranties to their clients, But many may not know that...