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Ecomfort.com Complaints & Reviews

Ecomfort.com - Kansas, Wichita / Extremely dissatisfied customer

Ni
Apr 24, 2014

The “company” eComfort has got to be one of the worst vendors I have ever dealt with in my lifetime. On 2/17/14 before I even placed my order for the humidifier I called to find out if I placed the order that day when I would expect the shipment on my dock, I was informed that the item was not in stock at eComfort’s location but in stock with their vendor and that I would receive my order by 2/28/14. It is 3/5/14 today and I have now had the run around with multiple sales reps telling me over the phone and via email that they are contacting their vendor to find out shipment to their dock and...

Ecomfort.com - Illinois, Buffalo Grove / Poor service

Bg
Jan 24, 2013

"Just exactly what everyone else complained about, once they get your money your screwed.Placed a $3, 800.00 order with them...took 3 1/2 weeks to recieve. Two weeks after I placed order I wanted to make a change with my order, they told me it would delay my shipment, so I should order what I needed and then send back what I didn`t need and they would credit me for the product and shipping. Yea right...I have to pay $400.00 for shipping and only credit me the $800.00 for the product...so needless to say it`s gonna cost me $400.00 more."

Ecomfort.com - Illinois, Buffalo Grove / Wrong product

Da
Aug 21, 2012

I received from a friend 2 indoor units for a mini split a/c because it was discontinued and he didn’t want to bother 2 look for the outside unit (Compressor). I searched online for the matching compressor, and their site came up. I called and they told me they will check for stock since it was discontinued. They came back to the phone and said they do have 1 in stock. I bought it and had it installed, and paid $1100. I also bought 2 grille cover for the inside unit for $300 since my friend gave it to me without them. When it came to turn on the units, the tech spend around 4 hour...