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Consumer Complaints & Reviews in Charleston, West Virginia, United States

Suddenlink Communications / fraudulent charge on my bill

Ju
Dec 05, 2018

I had an appointment due to poor internet service. The service was going in and out. When the technician called me, I advised the issued seemed to be resolved. The customer service rep reset the modem and the problem appeared to go away. I advised the technician he could still come out...

American Water WV. / new service

3w
Nov 14, 2018

I moved into my new home on Nov 1st.and called to get service on.i was told there was a lock on the address because of a former tenant. I was told to contact a robin s at the local office to get the address unlocked and get new service. Well for over 2 weeks now I've been calling and...

Suddenlink Communications / cable internet

Hg
Nov 10, 2018

Long time customer who moved.. Wanted to transfer services but told suddenlink not available at new residence 30miles away.. waited 5 weeks for company to get back to me.. they never did. I obtained the account number of previous owner who had Suddenlink and was finally able to set up...

Hooters of America / food not good

Br
Nov 01, 2018

on 11/1/2018 at approx.1200 pm my wife and I went to hooters in Charleston wv to have lunch, like we have every week for a long time.Our order was wings, onion rings and draft beer.The wings came back nasty as hell. when I complain they cant take them back.Now my wife is complaining. Wive...

Taco Bell / everything

Ka
Oct 31, 2018

The food at 3500 macCorkle Ave in Charleston WV taco Bell was old and dry the taco shell was stail and hard as a brick. We asked no tomatoes or lettuce and both was on the meal. My chicken was just as hard as the taco shell and it's was dark drown and dry. They girl who served us was fried...

Boost Mobile / Boost Worldwide / phone calls keep dropping

Al
Oct 19, 2018

Hello, I have sent my phone in because my calls kept dropping, my phone was sent back to me by mail, and it still continues to do the same thing. I am a senior citizen and depend on my phone line in case of emergencies because I am on oxygen, and have not been receiving calls either...

Applebee's Restaurants / service

Ja
Oct 05, 2018

Was rudely taken care of last night by staff. Service was great until we was told after having three of the $1 zombie drinks that our server wasnt aloud to serve us anymore. When I spoke to the manager, she said there was a three drink policy, I myself have worked at this specific location...

General Motors Corporation / 2015 gmc sierra vin # 3gtu2vec6fg538556

Rs
Sep 27, 2018

In November of 2015 I purchased this GMC truck from Moses GMC in Barboursville WV. My previous trucks had all been Ford trucks. I purchased this truck based on recommendations of a good friend of mine who works at that dealership, resale value, and primarily because it was approximately...

Taco Bell / hair found in my food

Ma
Sep 26, 2018

I ordered around 8:00 got my food to go and when I got home about 20 minutes later I was eating my chalupa beef supreme I found a hair in it. I tried to call the store but got no answer. I would like to talk to someone and see what can be done. The Taco Bell store # is 034560 and the day...

Eyemart Express / glasses

Na
Sep 26, 2018

I went to pick up a lady's glasses that I work for on Thursday 9-20-18 and the lady that helped up was rude to us I'm pretty sure her name was Carolyn, she helped other people that came in the Eyemart Express in Charleston when we was there talking to her first and was there before they...

Bob Evans Farms / register/dining experience

Km
Sep 10, 2018

My husband and I were hoping to enjoy a nice brunch this morning using gifts cards we had received as gifts. We would not have been dining here had we not had these gift cards. Aside from the unsatisfactory dining experience (burnt grease odor and poor service and coffee), my major...

Days Inn / person at front desk

Rh
Aug 22, 2018

My daughter and son in law was staying at the days inn in kanawha city ..charleston wv ..while their trailer was being fixed..they had been there since 8/19/2018 and today the guy stopped my son in law and his friend and told both of them they had to leave ..because they wasnt allowed...

Wv C.P.S.#1 state in whole nation to remove 9,453 kids in 2018 / #1 in nation for removal of our children on fasle alleged allegations, lies,..

De
Jul 19, 2018

× close ad South charleston forum Wv cps #1 in nation for stealing poor parents kids please read Posted in the south charleston forum Share your thoughts Stop tracking Hurt mom in wv 5 hrs ago Help the innocent parents fight for our gifts from god. Mom in charleston wv 2 min ago Fasle...

Aaron's / recent living room suit purchase.

Ti
Jul 15, 2018

I recently purchased 2 beds (1-queen and 1-twin), a couch, and a matching chase recliner. All brand new. It was delivered on July 5th of this month. The chase recliner has a power source that operates the back rest. The delivery guys had me go through and sign about 7 papers, pre-marked...

Suddenlink Communications / cable box and customer service

Es
Jul 05, 2018

I have had suddenlink for less than a year and have had nothing but trouble from the day of instalation. The day it was installed the box made a horrible grinding sound and the technician who installed said it would stop after warming up, it never did and after more than 7 calls to the...

Kenmore / loss of food due to refrigerator not working

Da
Jul 02, 2018

I purchased a Kenmore refrigerator from Kmart on June 23, 2018 on the third day of being in use I came home to an entire refrigerator of food spoiled. The refrigerator was 65 degrees inside on almost the highest setting and the freezer was frozen so solid that ice fell out when you opened...

Olive Garden / catering

Sd
May 17, 2018

I called and placed a fairly large order for a graduation party. I asked if the salad/breadsticks could be included at no cost. I know when I come in and order a meal, these are complimentary. The hostess on the phone was very rude. I did not feel what I was asking for was that big of a...

Family Dollar Plaza East / i'm complaining because I was falsely accused of stealing out of the family dollar store at the plaza in charleston wv 25301

An
May 11, 2018

I must have kicked an empty denture cream box n picked it up n handed it to a worker there and he ups and calls me a muther [censor] telling me to leave n im arguing with him and the manager and a cashier named cookie in which I did leave the store n cookie said she believed me cuz I...

Red Roof Inns / reception experience

Ed
Apr 23, 2018

We arrived around 6-pm. The receptionist seemed very flustered. She was rude to person before me. Said "Power was out in his room, so, either accept the room or go somewhere else!". She then checked us in, and provided a key-card for room 108. When I opened the door of the room, I wa...

Ashley Furniture Industries / glider recliner

Di
Apr 18, 2018

On March 25, 2016 I purchased a glider recliner for $462.23 (including taxes). In June 2016 Ashley's replaced a part underneath the glider. At the time of purchase I did not purchase the extended warranty. A few months ago I went to my local Ashley's store to make a complaint regarding the...

Red Roof Inns / room smell and toilet not clean picture sent

Bs
Mar 29, 2018

stayed at the Red roof Inn at 6305 Maccorkle Ave SE Charleston, WV 25304 United States I checked in around 930 as I just drove 9 hours from VA BEACH, i went through the mountains in the snow storm they had with a u haul. I had reservations when I finally arrived I was very tired it wa...

Aeropostale / salesperson no 882782 at charleston town center mall wv

Ja
Mar 27, 2018

Absolutely annoyed with the "customer service" My friend and I walked in to the store, these two girls working saw us and didn't greet us, Didn't say anything. The whole time that we were in there.. about 30 minutes, no one came up to us. No one said anything to us. It's like we were...

Kroger / unethical behavior

Ks
Mar 27, 2018

I was shopping in the Marmet WV Kroger store. The cashier Selina was checking out another customer in front of me. Another clerk, James came up to Selina in an aggressive manner. He proceeded to scream, not just talk loudly, but scream at her. He said, and I quote, "you dont tell me where...

Kroger / manager

Mi
Mar 19, 2018

I want to start off by saying this is the first for me; however I feel this cannot go without addressing. I am a constant shopper of Kroger, both my kids worked for Kroger and Kroger treated them very well. I was in Kroger Sunday as I do every Sunday doing my regular shopping. I go to the...

Dollar Tree / store manager

Co
Mar 16, 2018

I have witnessed first hand the way the store manager of the dollar tree in Kanawha city has treated some of his customers and his employee's I work in retail myself and never in all my years have I seen a store manager treat the public like there stupid as well as talk and bad mouth hi...

Suddenlink Communications / service

Tm
Feb 20, 2018

I'm getting the run around trying to get new service. I've talked to sudden link everyday and I am getting nowhere . I paid off my balance and want new service however the address I just moved too had prior tenants that racked up bills and the address is blocked. I never lived at thi...

United Parcel Service of America [UPS] / unsafe driving by a ups truck

Gm
Jan 25, 2018

I want to report unsafe driving by a UPS tractor trailer. The incident involved a truck pulling tandem trailers, and the license plate on the rear trailer was 234646 (there may have been a letter before these numbers, but the plate was dirty). The incident occurred this morning (1/25/18) at 8:45 AM...

Suddenlink Communications / internet billing

Sh
Jan 05, 2018

Had an internet outage in my area around Christmas for a few days. No outages were reported on their website so I called to see if they could resolve it and they couldn't. They later called and told me about the outage. No need for a tech to visit. Fine, sounds good. I check my bill today...

Ticketmaster / stay away. don't trust this shady company.

Na
Dec 08, 2017

Ticketmaster is the worst website on earth. And their customer service is absolutely the same - bad, terrible and awful. Saying this because I have an experience dealing with them and I don't want to go through this hell again. They resold my tickets to someone else an I was just unlucky...

Advance Auto Parts / acc relay

We
Dec 06, 2017

Good morning. I purchased a acc relay at your South Charleston store in Wv. Turned out didn't need so I tried to return it. They told me u can't return electrical anymore. Now the product is still new an u can tell it wasn't used I tried to return with in a hour of purchase. No one stated...

Pizza Hut / delivery

Ra
Dec 02, 2017

I had ordered pizza for delivery yesterday at 8:00pm. I waited OVER 2 hours for the pizza. I had called the store at 9:15pm and asked about where my pizza was. The lady said the delivery guy is out and should be there soon. So ok, no worries. I waited ANOTHER 45 minutes. When I called...

Speedway / racism

Sh
Nov 27, 2017

Yes I was at the speedway and Goff Mountain and Cross Lanes West Virginia and a cashier he was a black gentleman so you saying something and I couldn't hear because there were several other customers there was talking amongst their self kind of off to the side repeat itself the second...

Sheetz / 3 for $4 appetizer

Ch
Nov 05, 2017

We come here every night to the south charleston wv sheetz and order food. I always order the 3 for $4. Usually I'm impressed but I've been very disappointed this last week. 3 out of the 5 times I've ordered I have gotten 6 gator tots, 2 mozzarella sticks, and 3 onion rings... I've never...

Kmart / beach towel

Ja
Nov 01, 2017

I ordered a beach towel online and got an email that it was ready for pickup. I go to the service desk at Kmart on Patrick street Charleston WV at exactly 4:30pm. The lady running the service desk asks my name then my number, which I didn't remember off hand. She rolled her eyes and took a...

Kentucky Fried Chicken [KFC] / eating area very dirty

Bu
Oct 28, 2017

This is not first time I've seen this kfc dirty. The tables floors, windows and windowsill was dirty, old food dropped on windowsill spider webs were there too. Tables were sticky and hadn't been wash off. But I will say the food was excellent. You will loose business I'm sure if it's not...

Shoney's North America / 2 employees at the 116 blvd e., charleston, wv 25301 shoney's restaurant

Dk
Sep 22, 2017

My daughter, my 6 mo. old grandchild, 2 of her friends and their 11 month old child were eating dinner at the Shoneys when she and her friend walked outside to smoke after eating. My daughter was then harassed and assaulted by two employees while they were in their uniforms. The police...

Burger King / french fries

No
Aug 02, 2017

Hello, I had just went to a Burger King in Charleston, wv, where I got my 15 month old some chicken nuggets and some French fries. After putting her in her high chair and laid some fries and nuggets on her tray she began to munch of her food. Next thing I knew she was chocking on a French...

Brach's / maple nut goodies

An
Jul 23, 2017

I bought a bag of maple nut goodies at my local dollar general store and they were impossible to eat!! the coating was soft and they smelled good but I could not chew into the candy as it was too hard to eat...the bag was in good date (best by 2/6/2018)...I would like to get a replacement...

Gander Mountain / ar15

Jo
Jun 03, 2017

I was waiting for almost two hour just standing (while the employee keep helping others all) when he finally came over I ask to see three different ar15. While we was talking there was a guy came up so the employee ask if he could check him out real fast. As he was checking him out the ask...

DirecTV / identity theft, someone used my name and address and I don't know who did it

Ch
May 10, 2017

Hi, my name is Charles Hall and someone has used my name and address for a Direct-TV account and I never had Direct-TV account before. I called the Creditor number the first time and the woman that answered said that someone from Morgan North Carolina or somewhere like that was using my...