Consumer Complaints & Reviews in Eden Prairie, Minnesota

Lifetouch / poor quality product

Jan 10, 2019

We were photographed by lifetouch for our church directory and opted to buy portraits as part of this experience. Unfortunately, our original prints were overcropped, either cutting the tops of our heads or cropping so tightly that our heads were cut off when the pictures were put in the...

Fingerhut / lawn mower

Dec 29, 2018

I purchased a lawn mower. When I opened it out the box it had a broken leg. I put the recommended gas and oil into the lawn mower . When I tried to start the lawn mower it would shut off within 5 seconds. Repeatedly. So I mailed it back to fingerhut and I was told they never received the...

Lifetouch / inability to log on/customer complaint response time

Oct 17, 2018

I cannot log on to access my son's school pictures. The site asks me to "Check your internet connection." My internet connection is LIGHTNING FAST and there are no issues on my end. I filed a complaint. I am supposed to receive a response in 48 hours. That is completely unacceptable. The...

Ford Motor Company / improper coolant flush from dealership leading to high engine temp light and sloshing noise from dash

Oct 16, 2018

I have a 2010 Ford Fusion Hybrid VIN 3FADP0L30AR344745 with just over 58, 000 miles on it. I have had all scheduled maintenance and as part of that, on 10/15/18, took it to Metropolitan Ford in Eden Prairie, MN for a coolant flush. Right after I left the dealership, after having traveled...

OptumRX / mail order/pharmacy

Oct 5, 2018

I have placed 3 - 4 orders with Optum RX for Dexcom cgm supplies. Not once but Every time an order is placed there are complications. Mostly they say they have not received prescription information from the doctor. When I call my doctor of course it has been submitted. I am at my boiling...

Lifetouch / school photos

Sep 26, 2018

My daughter had her picture taken for school this fall as usual and when she brought home her packet it was nothing but the proofs. Lifetouch cashed the check but we received no pictures. I called customer service and spoke with someone who did bit understand English very well as she...

Lifetouch / pictures

Aug 25, 2018

I am a senior in Highschool and I took my senior pictures 1 month and a week ago. I was guaranteed to receive my picture proofs via mail and mailbox yet within 2-3 weeks from the date of my session. It was been 5 weeks and I have not received them yet. I contacted Lifetouch via email and I...

OptumRX / premarin price

Aug 16, 2018

My doctor recommended using a mail order pharmacy for an expensive drug since mail order pharmacies usually charge less. I have a United Healthcare Medicare plan, which uses OptumRx as their online mail order pharmacy. The Optum website only shows a choice of ordering 3 tubes of Premarin...

OptumRX / pharmacy services/prior authorizations

Jun 26, 2018

I spoke to multiple people in the Prior Auth department (Laura, Rudy, Anothony, multiple people who wouldn't give me a name or let me speak to a manager) and was told for a benefit, I HAD to have my doctor do this and do that when I was told they could do it had I called earlier just a day before. Number: [protected], would NOT let me speak to mgr.

Spring Forest Qigong Company / false advertising

Jun 23, 2018

The advertising of SFQ promises health and bliss. If a person devoted themselves to the practice of qigong for decades, health and bliss could be attained. Spring Forest Qigong sells goods and services with the promise that each is the cure. A book or a class cannot deliver a remedy the...

Recycling pick up / recycling pick up

Jun 14, 2018

Aince i moved here, i cannot get a recying pick up. I been communicating with my management company who communicates with condservice. In turn communicates with republic, i think. So i dont get a pick up, and now have 3 cpnstrucktion bags of recycling, 1 bin. I told management company that...

Evine Live / ruined my credit

Jun 2, 2018

I had a really solid payment history with Evine. It took me a couple years to fix a past due that they were the cause of. I was paying my bill on time according to what was due on THEIR website not the bank website. It was a new account and when I made the payments it was always accepted...

Centerpoint Service Plus / air conditioner

May 29, 2018

After waiting 45 minutes to speak to someone, I was told that we had to wait nine days for someone to come and take a look at our air conditioner. The temps inside the house is in the 90s and with the 100 degree weather we have been having, waiting nine (9) days is simply unacceptable...

Sears Brands / sears home services

Apr 25, 2018

My husband and I just purchased a home built in 2015 on May 31, 2017 and the refrigerator stopped working with 2 months. The fridge is still brand new with the plastics still on it so we called sears because it's a kenmore elite, a sears brand. The customer rep told us it would be le...

Ford Motor Company / unethical behavior

Mar 27, 2018

On January 24, 2018, I placed a factory order for for a new 2019 Mustang Ecoboost Premium Convertible (VIN: 1FATP8UH5J5159775) through Metropolitan Ford in Eden Prairie, MN. At the time I placed my order, my trade-in vehicle was inspected, photographed, test driven and valued at $8, 000...

Ford Motor Company / ford knows about engine failure on ford f-150

Feb 9, 2018

I know our Ford F-150 is old 2004, but why would they sell it to us for a high price if they know they have faulty engines? We feel they have violated our rights as consumers. They dressed the truck up inside and out to make it look nice knowing perfectly well the engine would have issue...

vRad Teleradiology Services / teleradiology services

Jan 15, 2018

I retired a while ago, and VRad assured me they will give me an opportunity to work with them doing teleradiology if I enrolled in an accredited mini fellowship in order to bring myself up to speed. The fellowship would require I read a given number of cases of various modalities - ( type...

Fingerhut / business computer and printer

Nov 29, 2017

When I first called customer service, they tried to sell me the computer for $300 dollars more than it was visible priced online, which was in my personal cart. Then they shipped my order to the incorrect address, and never advised me that my product wasn't going to arrive until I reached...

Massage Envy / unethical behavior, unauthorized credit card charge

Nov 21, 2017

Called the Minnetonka MN location to cancel my appointment as I found out the same day that I had gotten lice from my daughter. Spoke to manager named Staci. She threatened me several times that she would charge my card unless I gave her a doctor's note, and I told her that I wasn't going...

Fingerhut / never again

Nov 16, 2017

They let me down, they let my company down and they also let my customers down. Of course, I doubt they care about anyone at all, but we paid a lot of money and were promised to get everything on time. And now we have to start our business with tons of explanations why we can't provide the...

Lifetouch / customer service

Oct 10, 2017

10/06/17- 7:14pm @ I called Life Touch due to having questions regarding my child photos as I noticed there were some missing so I wanted to call to follow up maybe I missed something or misunderstood what came in the package. A lady answered as if she was at home, Hello? no intro no identifying...

Fingerhut / customer service department

Aug 8, 2017

It seems that no matter what number I call for Fingerhut customer service, it always leads to an overseas call center. The problem with this is that the representatives from these call centers are not acclimated nor familiar with alternative payment options or credit plans available to...

Menards / customer service

May 23, 2017

I had a bad experience at the Eden Prairie Menards today. First, the second floor has undergone significant rearrangement of departments and merchandise and since it is poorly signed it was difficult to find something as simple as furnace filters, an item I have bought twice per year at...

HotDog Patient Warming System (Augustine Temperature Management) / hot dog warming system

May 18, 2017

We spent over $10, 000 and purchased two patient warming systems from HotDog. The salesman was VERY pushy and at some point we gave in and bought them thinking that we would have them for many years. Today, 3 years later, I get a call from a woman at HogDog saying that it was a courtesy... /

Apr 7, 2017

I just realized I was being charged for I had signed up for a 3 month subscription to satisfy my friends but didn't use this. I just noticed that I have twice been charged for the service beyond my original subscription. I called to have the charges removed and they refused to...

Panera Bread / customer service

Feb 27, 2017

I was just recently at Panera bread in Eden Prairie, and I did not have a good experience. I am very disappointed with the service that I received. I asked one of the workers if a bag was my food, and she responded fine, but afterwards glared at me and my friend, and I felt uncomfortable...

Evine / I want to know where is my order

Jan 6, 2017

Bought a handbag from and my order was placed back in November. I received a confirmation message stating my order was shipped. It was never delivered and customer service don't reply to my messages. Status of my order says that it was delivered but I did not receive...

Jeulia / ring never received

Dec 23, 2016

I order a ring #[protected]. Twisted round cut white and fuchsia sapphire wedding band on November 21, 2016. I have not received the ring yet should have been hear before Christmas. I have tried tracking it with usps tracking # LT44138627CN and they have no information on it. Susan Nelson 15671...

Fingerhut / fraudulent hard inquiry on my reports

Dec 5, 2016

Three days ago fingerhut placed a hard inquiry on all my reports. I know for a fact this was not me requesting this inquiry because I am getting ready to buy a home and have been working very hard to raise my credit scores. I have not and would not allow any credit providers to run my...

YuppTV USA Inc. / not able to cast on tv

Oct 24, 2016

I bought Telugu package for $179 Yearly subscription.I was able to play all the live channels to my TV. From last one week(19th Oct), I am unable to play the Yup TV on TV.Called customer care twice and they are telling it's google Chrome cast issue.Not their issue.I was able to play...

Fingerhut / shipping

Sep 5, 2016

I've ordered something from this website which cost me about $100. Not that expensive. But when I saw the shipping fee I was shocked and immediately contacted customer service and asked them to cancel my order as soon as possible. They said that was impossible because my order was already...

YuppTV / worst customer service

Aug 19, 2016

i took 1 year subscription of YUPPTV Tamil pack, i found they deducted extra $10 from my card without my notice and also they have not provided me the referral amount which they promised to do, customer care is very worst and they never bother about the customers, all they need is money...

EVINE Live / Liars!

May 5, 2016

I have ordered a dress and the one I received was too big, so I contacted Evine customer service and they agreed to send me a replacement. So I sent the wrong one back but still did not get anything! Contacted them and asked what was going on and they claimed that they did not received...

Fingerhut / very rude and unprofessional customer service

Apr 18, 2016

Fingerhut stuff is very rude and unprofessional, I guess they don't even know the meaning of the word "manners"! I paid for express shipping and it was pretty expensive, but delivery was very late and for weeks I had no idea what was happening with my order. So I contacted Fingerhut...

Fingerhut / they automatically signed me up for their membership!

Mar 31, 2016

I decided to try and purchased several items from them. They also offered me to sign up and to become a member, but I refused and said that I just wanted to order something and not interested in any memberships. So I received my items and was very happy. Quality was great...

Zales / customer service

Feb 19, 2016

I have shopped Zales a few times in the Eden Prairie, Minnesota location, and have known a few people that worked there. The customer service is nearly nonexistent. Joana is a terrible salesperson and rude to not only customers but also to employees. The entire bunch has made it clear that...

EVINE Live / Shipping scam

Feb 19, 2016

Well, long story short. I bought several items from Evine website. I paid extra money to receive my items in 2 days. But they shipped my products in a cheapest and slowest way! I received my things only two days later. The worst part was that they shipped everything (three item...

Fingerhut / very poor customer service and company!

Feb 5, 2016

Worst experience I've ever had! Fingerhut reps don't speak or understand English. It is impossible to explain them anything. Back in November I bought a chair and received it three weeks ago. They completely sent the wrong chair, so I had to return it back. I also paid form my pocket to... / they didn't return my money back

Jul 2, 2015

When I ordered from the website, it was mentioned that the order was in stock. But 3 days later, they informed me that the order was out of stock. When I asked what I needed to do then, they didn’t respond. Now they ignore my messages and cancelled the order at all. I... / slow delivery, awful items and impossible to return stuff back

May 26, 2015

I bought some products from the company It was real disaster. I waited for my items within 2 months, and when I finally got the parcel, I was shocked. The items looked completely different as it was shown in ads and on the website. All my attempts to return the items failed...