Sun Communities’s earns a 1.0-star rating from 1 reviews and 205 complaints, showing that the majority of residents are dissatisfied with living communities.
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Avoid Glen Laurel LLC for a Stress-Free Living Experience
After analyzing multiple reviews, it is evident that Glen Laurel LLC, a property managed by Sun Communities, falls short in providing a satisfactory living environment. Customers have expressed concerns about poor management, unresponsive staff, and continuous rent hikes without adequate improvements. Issues such as lack of maintenance, disrespectful behavior from management, and questionable business practices have been highlighted. It is advisable to steer clear of Glen Laurel LLC to avoid unnecessary stress and disappointment.
Sun Communities Complaints 205
Maintenance Issue
Maintenance Department @LaCosta Village, Port Orange, Fl, very non-responsive to maintenance issues. Called about a plumbing problem, which was reported to office. 3 hours later office called and said Maint.' Dir. said it was our problem, not LaCosta's. I Called a Plumbing Co. that I knew and they suggested to call the City Utility Co. and have them come...
Read full review of Sun CommunitiesDear Sun Community Management,
Subject: Concerns Regarding Maintenance of Mobile Homes and Rising Lot RentI am writing to formally express my concerns regarding the current state of our mobile home community. Over the past few months, I have observed that many residents are not maintaining their mobile homes, which is contributing to a decline in the overall appearance and quality of our...
Read full review of Sun CommunitiesManagement
Yes but that is the problem I need to talk to someone higher up. 4 months ago they said I needed to be added to my girlfriends lease for me to be able to stay there, Informed them I was going to so when my lease was up at the end of September. I moved out of my apartment and into my girlfriends full time. I filled out all the paperwork and under went the...
Read full review of Sun CommunitiesIs Sun Communities Legit?
Sun Communities earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Sun Communities. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Sun Communities has registered the domain name for suncommunities.com for more than one year, which may indicate stability and longevity.
Suncommunities.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Suncommunities.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Suncommunities.com you are considering visiting, which is associated with Sun Communities, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Sun Communities website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Sun Communities has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 205 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Sun Communities. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Red oaks
I am a former employee at Red Oaks. I can not believe how Sun is doing the residents. I was there for over 20 years. Sun should be hanging their heads low. That park was a wonderful place to live. I just can’t understand why you all letting it go so bad. We drove through there and I was so upset at how junking that park has gotten. All I can say shame on Sun. I was the activities director there for many years. Folks keep want me to come back. After what I have heard and seen no way no how. Please some one bring this property back to life again. Wake up big wigs and set things right
With what everyone is paying surly you can do something to bring it back to lif
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Flooding
For 15 months I've been asking for resolve over a MAJOR flooding issue from two homesites north of mine. Both north homesites water drainage dumps directly onto my homesite causing so much flooding that I cannot get into my own home. I've written emails (20 of them (over 15 months), called, sent the video of the flooding, walked into the management office and it's excuse after excuse, delay delay delay, it's like a shell game "ball ball...where is the ball". I've had to file a complaint with the dept of housing and community development, not wanting to go down that road however, I'm hopeful now that someone who oversees Sun's neglect will help stop the flooding from neighbors. Please provide me with an email address to send the video of the extreme flooding. This platform won't accept the movie despite it being in the correct format. WE NEED SOME HELP FROM SUN!
False sublet.money taken for services not rendered
I was recently contacted by the person that I sold my RV to. In Tampa, East RV Dover, Florida on Mackintosh road. He asked me. Would I like to rent my house back? And then he would eventually sell it back to me. I said yes so I drove over there and he wrote me out a contract. And when it came across the manager of the place Rita, she said you can't rent here and I do not understand why because I was not evicted the last time I lived there or anything like that and the young boy that was going to sub. Let me the house would not return my money so.
Desired outcome: Twelve hundred dollars return To me for services not rendered
Secretary at Willowbrook place, Toledo Ohio.
Little fence between my shed and back deck. Took it down. Parked my car in front of my house to load for camping trip. I’m handicapped. Moved vehicle. My husband called office. Tracy (secretary) says: she saw us on our front porch. And in her words:: “ Congregating on our porch .” The people that were on my porch were my 2 neighbors , my granddaughter and myself. Are we not allowed to have any visitors on my own porch? At my house? I feel that there is prejudice against the old and handicapped by her.
Highland Greens Estates
We are coming up on a year of living here and I have so much to say. First off, I absolutely love my home, it was very beautifully designed and comfortable for our family. However, that’s about the only thing I like about this “community.” We moved in not knowing the water wasn’t drinkable. Sometimes the water that comes out of our pipes is dark brown, the...
Read full review of Sun CommunitiesWrongful eviction notice
On Sept. 1st, I was given a 30-day statutory notice and, my lease was terminated for a bush was deemed too tall, a hedge that is a natural that I guess was too high even though it is only 3 feet high, and a thorny cactus plant that My guess they deemed overgrown. I cut back the bush, removed the hedge, laid down 12 bags of mulch, and have removed weeds from...
Read full review of Sun CommunitiesSun maintenance damaged travel trailer during improper winterizing and again at opening. Will not take accountability.
Came down to resort 2 weeks after maintenance opened, to the wafting smell of gas coming out of the camper when we walked in. Propane tank was drained and freezer door was left open with a full thick sheet of ice build up. Contacted sun who sent them by to evaluate only for them to say they ‘may’ have left door open but not reason for gas leak then they...
Read full review of Sun CommunitiesWild acres campground old orchard maine
Hello We are seasonals at Wild Acres in Old Orchard Maine. We are site vk10. This will be our third season being seasonals. I tried being polite with Mikayla and Jess and got nowhere. There is major inconsistency on how people and sites are treated here and I’m tired of it. Site vk9 put up a fence to apparently ‘protect their sewer line’ this was never...
Read full review of Sun Communitiesflags
We recently had a meeting where the park manager has decided that the American flag, state flag, and armed forces are the only flags to be flown in the park. Many of us have football team flags, and even more have holiday flags which we like to fly. The meeting took place 8/22/23. She is making this change on our prospectus and I do not feel that this should be allowed. Her main objective was to rid the park of offensive and political flags to make us better. But a Christmas flag?
Desired outcome: Allow us to fly our holiday flags.
Trying to take my home
I was behind a month in rent, communicated with my park and new managers and arranged a date to pay it all up since we can only pay overdue payments with the next months payment together not separately..I spoke with them on the 9th and on the 15th they filed an eviction against me despite saying it was fine to pay on the 31st. Why would they lie to me? This is beyond scary. My son's autistic and my husbands epileptic. The heat would cause my husband to have seizures if we lost our home as we live in FL. I don't understand why they're doing this to us. I have called corporate many times
Desired outcome: Corporate call me and allow me to submit a complaint against the new management and to drop the eviction as I've scrambled to get the money together.
Were u in Baker acres off wire Rd by any chance?
Customer service
Well I first have been trying to contact my District Manager for Country Acres in Cadillac. And the first time I called I was told it would be passed alone to the D.M. And if that one is not answered then I would have to call back in two days to allow the D.M. To look at the message. Well I have called twice and now it seems as I cannot get through with all the high volume of calls. I am looking for an answer for a question and it seems like you all put many road blocks in our way to not let us talk to the correct person. I am truly disappointed with the way this has to go now I feel like my phone number has been blocked and will not get the answer in which I am needing. Thank you all for the courtesy that is displayed by this company and thank you for addressing the problem without hesitation. I look forward to getting many questions answered by your company. Once again thank you for the opportunity to voice my thoughts. Thanks for everything.
Desired outcome: A call back and not waiting two days in between phone calls or just crickets on any type of answer for your management.
Attacked by another resident
On 6/26/2023 while walking my dog to the dog park, another resident (who I didn't even know) came flying up in his golf cart and jumped out and started verbally abusing another resident that had just pulled up. He the came and got in my face and I told him to back off. He then chest bumped me and told me he was fed up with those of us with small dogs. I have never talked to this man before and have had no dealings or words with him. He then began verbally abusing me with offensive language and said if I wanted to do something about it to meet him at his house, which I naturally took as a threat. I then called the police and they came and took a report and went to talk to him. I filed a complaint with our park (La Casa Blanca in Apache Junction Az.) and asked to speak with a manager. She has not called me back and nothing has been done. My wife and I bought in here thinking this was a safe and friendly community. My wife is battling cancer and I don't have the patience to deal with this.
Desired outcome: I would at the very least have someone get in touch with me and address this issue, not do the gold ol boy song and dance like they seem to do here. this is not a safe community in my opinion.
Neighbors
Hi I have repeatedly contacted the park manager about this and he won’t do a thing about it. I’m seriously getting pissed off that this Community is supposed to be a trusting helpful caring community but anytime I have a problem it doesn’t get fixed. About a month ago I got a notice on my door to trim and mow my lawn. I fix the trim yet my neighbor has trim all along her house on my side where I can see it out my window and it’s a lot longer than my trim ever was. It’s been over a month now since I was given the notice and she hasn’t been dealt with.
Now another thing has come up. I left to work this morning and there was a car parked in front of my house on the street iMessage to the park manager about it again he said OK thanks that’s all I said and I come home 12 hours later from work, and still the car is parked on the street in front of my house. This needs to get dealt with or there’s going to be a major problem. Should I get a lawyer and try to sue the park for not caring about any of my complaints? i’m VERY very angry and feel very disrespected by Ed who has still to get any of these things fixed. I’m trying to reach someone who can actually do something about it. Since Ed is obviously NOT doing his job,
Desired outcome: Neighbors 12 inch trim along her house cut, and people to stop parking on my property.
Water Oak Golf
Why can't we buy a membership for golf six months or one year? We can buy a membership today and it starts on July one but until July one we have to pay $47.50 every time we golf. Why can't I get my membership here like all the other Sun golf courses. When I bought my home in Water Oak I asked the Manager at that time if I could golf til dark and that was not a problem. Now it is that's not right or fair.You have a great problem here and it is getting worse everyday just look at the membership and out of the park play. They both hit bottom our friends won't come here and play anymore because of the toxic environment and rules that only apply here and not at any course in the world. Please call the club house and try to buy a membership here you won't buy a house here.Please help us a lot of members.
New management
Our new management at Stonebrook treats us like she is the warden! We are no longer allowed to bring water to the pool to stay hydrated. If we bring drinks we now have to keep them in the clubhouse. If we want to go into the clubhouse to get our drink we can't wear swimming attire! This is just 1 of the ridiculous rules! The trash can at the pool has been removed. It was causing rodents and insects! If the can was emptied daily, rather than letting it overflow, that would not be an issue. We have always put the umbrellas that are on the patio tables down when we leave the pool. We do this because we have a lot of storms that have strong winds and at times have blown the tables over and broken the umbrellas and cracked the tables. Since they have been left up we have already had one umbrella broken by the wind. We are told when we put our garbage cans out for pick up we can't put them on the grass next to our driveways and we are to immediately put them back as soon as they are emptied. We were advised we are not allowed to step on anyone's property without their permission but she can be walking around our homes without notice. Enough is enough!
Desired outcome: Get a new manager! She is destroying our community. This is our home! Every move we make is analyzed! The morale in this place couldn't get much worse.
Shelby forest manufactured home community
I have been a resident at Shelby Forest manufactured homes community for almost 8 years, and I am not happy. First of all, I was just informed that we will not have pool monitors this year. Not only did the pool not open during Memorial Weekend, now I hear that there is no one to monitor the pool. From my experience at the pool, a pool monitor is essential. Not only do they enforce the many, many rules they also make sure the pool, bathrooms, and the property in and around the pool is ALWAYS clean. I am not sure who and why this poor decision was made, but by not having pool monitors, we as a community will suffer because of it. Maybe the issue is you can’t hire anyone for the rate of pay you offer, and believe me I am aware how little they were paid, because a neighbor inquired last year about being a pool monitor, and when he found out how much they make he obviously applied elsewhere. For as much as the monitors did, you should be ashamed of yourselves. However, if your CHOOSING not to have pool monitors this year, just to save money, then that is truly disgusting. Another issue I have, is for the last 2 1/2 years if not more, all I have heard from management is that they are waiting for the keyless entry door to come in so the fitness room will once again be available to use 24hours. This was one of my reasons to purchase a home in this community. It seems to me, while you love increasing our rent EVERY YEAR, you sure do like saving money by cutting out essential services and eliminating jobs. Btw, where does that money even go? Obviously, it doesn't go to renovations and park updates, and now we know that it doesn't go to employees, because you have cut so many jobs, staff. Ever since Sun Communities took this park over, my neighbors and I have been extremely disappointed with decisions made by cooperate. YOU CAN DO BETTER, WE DESERVE IT!
Desired outcome: Hire Pool Monitors (competitive rate), Allow 24-hour gym access, Make park improvements with the money you have stolen from us. Hire more maintenance staff, and most importantly STOP INCREASEING OUR RENT!!!!
Neighbors children stealing kittens! (third time having a problem with these children!)
Just this past Friday (5/26/23) while talking to a neighbor I was informed that another neighbors children had come into my yard and taken two kittens! I had not seen them (the kittens, one a calico and one a black and white) for three days and thought maybe they had died. Our neighbor does not want to get involved with this neighbor because the children have already terrorized her and she doesn't feel safe engaging the parents, that is why I didn't know this had happened earlier!
This is the third time coming into my yard! Once throwing our chair cushions into the street, another chasing our outside cat under our vehicles and then refusing to leave and now stealing kittens! To come into someone's yard and take anything that is not yours (like a toy that has gone astray) is theft! Please do something about these children going into their neighbors' yards, its making living here almost unbearable. And I now fear for my outside animals!
The next time I find them in our yard we will call the police since nothing seems to work to get them to be decent to their neighbors!
Desired outcome: For these children to stay out of all of their neighbors yards!!
About Sun Communities
Overview of Sun Communities complaint handling
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Sun Communities Contacts
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Sun Communities phone numbers+1 (248) 208-2500+1 (248) 208-2500Click up if you have successfully reached Sun Communities by calling +1 (248) 208-2500 phone number 0 0 users reported that they have successfully reached Sun Communities by calling +1 (248) 208-2500 phone number Click down if you have unsuccessfully reached Sun Communities by calling +1 (248) 208-2500 phone number 1 1 users reported that they have UNsuccessfully reached Sun Communities by calling +1 (248) 208-2500 phone number
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Sun Communities emailsinfo@suncommunities.com100%Confidence score: 100%Supportjcolman@suncommunities.com99%Confidence score: 99%executivecmonsour@suncommunities.com98%Confidence score: 98%executive
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Sun Communities address27777 Franklin Road, Suite 200, Southfield, Michigan, 48034, United States
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Sun Communities social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025
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Most discussed Sun Communities complaints
Trying to take my homeRecent comments about Sun Communities company
Trying to take my home



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