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Sun Communities
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Sun Communities Complaints Summary

0 Resolved
203 Unresolved
Our verdict: Engaging with Sun Communities at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Sun Communities complaints 203

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12:55 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yes but that is the problem I need to talk to someone higher up. 4 months ago they said I needed to be added to my girlfriends lease for me to be able to stay there, Informed them I was going to so when my lease was up at the end of September. I moved out of my apartment and into my girlfriends full time. I filled out all the paperwork and under went the...

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5:35 pm EST

Sun Communities Red oaks

I am a former employee at Red Oaks. I can not believe how Sun is doing the residents. I was there for over 20 years. Sun should be hanging their heads low. That park was a wonderful place to live. I just can’t understand why you all letting it go so bad. We drove through there and I was so upset at how junking that park has gotten. All I can say shame on Sun. I was the activities director there for many years. Folks keep want me to come back. After what I have heard and seen no way no how. Please some one bring this property back to life again. Wake up big wigs and set things right

With what everyone is paying surly you can do something to bring it back to lif

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1:15 am EDT
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Sun Communities Flooding

For 15 months I've been asking for resolve over a MAJOR flooding issue from two homesites north of mine. Both north homesites water drainage dumps directly onto my homesite causing so much flooding that I cannot get into my own home. I've written emails (20 of them (over 15 months), called, sent the video of the flooding, walked into the management office and it's excuse after excuse, delay delay delay, it's like a shell game "ball ball...where is the ball". I've had to file a complaint with the dept of housing and community development, not wanting to go down that road however, I'm hopeful now that someone who oversees Sun's neglect will help stop the flooding from neighbors. Please provide me with an email address to send the video of the extreme flooding. This platform won't accept the movie despite it being in the correct format. WE NEED SOME HELP FROM SUN!

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Is Sun Communities legit?

Our verdict: Complaints Board's thorough examination reveals Sun Communities as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Sun Communities stands out for its commitment to quality and security. Clients considering Sun Communities should delve into its customer service record to gauge compatibility with their expectations.

Sun Communities earns 91% level of Trustworthiness

Perfect Trust Endorsement: Sun Communities achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Sun Communities. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Sun Communities has registered the domain name for suncommunities.com for more than one year, which may indicate stability and longevity.

Suncommunities.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Sun Communities website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Suncommunities.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Suncommunities.com you are considering visiting, which is associated with Sun Communities, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

According to our analysis, Sun Communities appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

Sun Communities website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Sun Communities has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 203 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Sun Communities protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Sun Communities. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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9:00 am EDT

Sun Communities False sublet.money taken for services not rendered

I was recently contacted by the person that I sold my RV to. In Tampa, East RV Dover, Florida on Mackintosh road. He asked me. Would I like to rent my house back? And then he would eventually sell it back to me. I said yes so I drove over there and he wrote me out a contract. And when it came across the manager of the place Rita, she said you can't rent here and I do not understand why because I was not evicted the last time I lived there or anything like that and the young boy that was going to sub. Let me the house would not return my money so.

Desired outcome: Twelve hundred dollars return To me for services not rendered

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8:42 am EDT

Sun Communities Secretary at Willowbrook place, Toledo Ohio.

Little fence between my shed and back deck. Took it down. Parked my car in front of my house to load for camping trip. I’m handicapped. Moved vehicle. My husband called office. Tracy (secretary) says: she saw us on our front porch. And in her words:: “ Congregating on our porch .” The people that were on my porch were my 2 neighbors , my granddaughter and myself. Are we not allowed to have any visitors on my own porch? At my house? I feel that there is prejudice against the old and handicapped by her.

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5:12 pm EDT
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We are coming up on a year of living here and I have so much to say. First off, I absolutely love my home, it was very beautifully designed and comfortable for our family. However, that’s about the only thing I like about this “community.” We moved in not knowing the water wasn’t drinkable. Sometimes the water that comes out of our pipes is dark brown, the...

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9:24 am EDT
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On Sept. 1st, I was given a 30-day statutory notice and, my lease was terminated for a bush was deemed too tall, a hedge that is a natural that I guess was too high even though it is only 3 feet high, and a thorny cactus plant that My guess they deemed overgrown. I cut back the bush, removed the hedge, laid down 12 bags of mulch, and have removed weeds from...

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10:38 am EDT
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Came down to resort 2 weeks after maintenance opened, to the wafting smell of gas coming out of the camper when we walked in. Propane tank was drained and freezer door was left open with a full thick sheet of ice build up. Contacted sun who sent them by to evaluate only for them to say they ‘may’ have left door open but not reason for gas leak then they...

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12:46 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello We are seasonals at Wild Acres in Old Orchard Maine. We are site vk10. This will be our third season being seasonals. I tried being polite with Mikayla and Jess and got nowhere. There is major inconsistency on how people and sites are treated here and I’m tired of it. Site vk9 put up a fence to apparently ‘protect their sewer line’ this was never...

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4:38 pm EDT
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Sun Communities flags

We recently had a meeting where the park manager has decided that the American flag, state flag, and armed forces are the only flags to be flown in the park. Many of us have football team flags, and even more have holiday flags which we like to fly. The meeting took place 8/22/23. She is making this change on our prospectus and I do not feel that this should be allowed. Her main objective was to rid the park of offensive and political flags to make us better. But a Christmas flag?

Desired outcome: Allow us to fly our holiday flags.

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9:08 am EDT
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Sun Communities Trying to take my home

I was behind a month in rent, communicated with my park and new managers and arranged a date to pay it all up since we can only pay overdue payments with the next months payment together not separately..I spoke with them on the 9th and on the 15th they filed an eviction against me despite saying it was fine to pay on the 31st. Why would they lie to me? This is beyond scary. My son's autistic and my husbands epileptic. The heat would cause my husband to have seizures if we lost our home as we live in FL. I don't understand why they're doing this to us. I have called corporate many times

Desired outcome: Corporate call me and allow me to submit a complaint against the new management and to drop the eviction as I've scrambled to get the money together.

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8:34 am EDT

Sun Communities Customer service

Well I first have been trying to contact my District Manager for Country Acres in Cadillac. And the first time I called I was told it would be passed alone to the D.M. And if that one is not answered then I would have to call back in two days to allow the D.M. To look at the message. Well I have called twice and now it seems as I cannot get through with all the high volume of calls. I am looking for an answer for a question and it seems like you all put many road blocks in our way to not let us talk to the correct person. I am truly disappointed with the way this has to go now I feel like my phone number has been blocked and will not get the answer in which I am needing. Thank you all for the courtesy that is displayed by this company and thank you for addressing the problem without hesitation. I look forward to getting many questions answered by your company. Once again thank you for the opportunity to voice my thoughts. Thanks for everything.

Desired outcome: A call back and not waiting two days in between phone calls or just crickets on any type of answer for your management.

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4:12 pm EDT

Sun Communities Attacked by another resident

On 6/26/2023 while walking my dog to the dog park, another resident (who I didn't even know) came flying up in his golf cart and jumped out and started verbally abusing another resident that had just pulled up. He the came and got in my face and I told him to back off. He then chest bumped me and told me he was fed up with those of us with small dogs. I have never talked to this man before and have had no dealings or words with him. He then began verbally abusing me with offensive language and said if I wanted to do something about it to meet him at his house, which I naturally took as a threat. I then called the police and they came and took a report and went to talk to him. I filed a complaint with our park (La Casa Blanca in Apache Junction Az.) and asked to speak with a manager. She has not called me back and nothing has been done. My wife and I bought in here thinking this was a safe and friendly community. My wife is battling cancer and I don't have the patience to deal with this.

Desired outcome: I would at the very least have someone get in touch with me and address this issue, not do the gold ol boy song and dance like they seem to do here. this is not a safe community in my opinion.

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11:12 pm EDT
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Sun Communities Neighbors

Hi I have repeatedly contacted the park manager about this and he won’t do a thing about it. I’m seriously getting pissed off that this Community is supposed to be a trusting helpful caring community but anytime I have a problem it doesn’t get fixed. About a month ago I got a notice on my door to trim and mow my lawn. I fix the trim yet my neighbor has trim all along her house on my side where I can see it out my window and it’s a lot longer than my trim ever was. It’s been over a month now since I was given the notice and she hasn’t been dealt with.

Now another thing has come up. I left to work this morning and there was a car parked in front of my house on the street iMessage to the park manager about it again he said OK thanks that’s all I said and I come home 12 hours later from work, and still the car is parked on the street in front of my house. This needs to get dealt with or there’s going to be a major problem. Should I get a lawyer and try to sue the park for not caring about any of my complaints? i’m VERY very angry and feel very disrespected by Ed who has still to get any of these things fixed. I’m trying to reach someone who can actually do something about it. Since Ed is obviously NOT doing his job,

Desired outcome: Neighbors 12 inch trim along her house cut, and people to stop parking on my property.

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2:13 pm EDT
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Sun Communities Water Oak Golf

Why can't we buy a membership for golf six months or one year? We can buy a membership today and it starts on July one but until July one we have to pay $47.50 every time we golf. Why can't I get my membership here like all the other Sun golf courses. When I bought my home in Water Oak I asked the Manager at that time if I could golf til dark and that was not a problem. Now it is that's not right or fair.You have a great problem here and it is getting worse everyday just look at the membership and out of the park play. They both hit bottom our friends won't come here and play anymore because of the toxic environment and rules that only apply here and not at any course in the world. Please call the club house and try to buy a membership here you won't buy a house here.Please help us a lot of members.

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1:29 pm EDT

Sun Communities New management

Our new management at Stonebrook treats us like she is the warden! We are no longer allowed to bring water to the pool to stay hydrated. If we bring drinks we now have to keep them in the clubhouse. If we want to go into the clubhouse to get our drink we can't wear swimming attire! This is just 1 of the ridiculous rules! The trash can at the pool has been removed. It was causing rodents and insects! If the can was emptied daily, rather than letting it overflow, that would not be an issue. We have always put the umbrellas that are on the patio tables down when we leave the pool. We do this because we have a lot of storms that have strong winds and at times have blown the tables over and broken the umbrellas and cracked the tables. Since they have been left up we have already had one umbrella broken by the wind. We are told when we put our garbage cans out for pick up we can't put them on the grass next to our driveways and we are to immediately put them back as soon as they are emptied. We were advised we are not allowed to step on anyone's property without their permission but she can be walking around our homes without notice. Enough is enough!

Desired outcome: Get a new manager! She is destroying our community. This is our home! Every move we make is analyzed! The morale in this place couldn't get much worse.

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12:08 pm EDT

Sun Communities Shelby forest manufactured home community

I have been a resident at Shelby Forest manufactured homes community for almost 8 years, and I am not happy. First of all, I was just informed that we will not have pool monitors this year. Not only did the pool not open during Memorial Weekend, now I hear that there is no one to monitor the pool. From my experience at the pool, a pool monitor is essential. Not only do they enforce the many, many rules they also make sure the pool, bathrooms, and the property in and around the pool is ALWAYS clean. I am not sure who and why this poor decision was made, but by not having pool monitors, we as a community will suffer because of it. Maybe the issue is you can’t hire anyone for the rate of pay you offer, and believe me I am aware how little they were paid, because a neighbor inquired last year about being a pool monitor, and when he found out how much they make he obviously applied elsewhere. For as much as the monitors did, you should be ashamed of yourselves. However, if your CHOOSING not to have pool monitors this year, just to save money, then that is truly disgusting. Another issue I have, is for the last 2 1/2 years if not more, all I have heard from management is that they are waiting for the keyless entry door to come in so the fitness room will once again be available to use 24hours. This was one of my reasons to purchase a home in this community. It seems to me, while you love increasing our rent EVERY YEAR, you sure do like saving money by cutting out essential services and eliminating jobs. Btw, where does that money even go? Obviously, it doesn't go to renovations and park updates, and now we know that it doesn't go to employees, because you have cut so many jobs, staff. Ever since Sun Communities took this park over, my neighbors and I have been extremely disappointed with decisions made by cooperate. YOU CAN DO BETTER, WE DESERVE IT!

Desired outcome: Hire Pool Monitors (competitive rate), Allow 24-hour gym access, Make park improvements with the money you have stolen from us. Hire more maintenance staff, and most importantly STOP INCREASEING OUR RENT!!!!

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12:24 pm EDT
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Sun Communities Neighbors children stealing kittens! (third time having a problem with these children!)

Just this past Friday (5/26/23) while talking to a neighbor I was informed that another neighbors children had come into my yard and taken two kittens! I had not seen them (the kittens, one a calico and one a black and white) for three days and thought maybe they had died. Our neighbor does not want to get involved with this neighbor because the children have already terrorized her and she doesn't feel safe engaging the parents, that is why I didn't know this had happened earlier!

This is the third time coming into my yard! Once throwing our chair cushions into the street, another chasing our outside cat under our vehicles and then refusing to leave and now stealing kittens! To come into someone's yard and take anything that is not yours (like a toy that has gone astray) is theft! Please do something about these children going into their neighbors' yards, its making living here almost unbearable. And I now fear for my outside animals!

The next time I find them in our yard we will call the police since nothing seems to work to get them to be decent to their neighbors!

Desired outcome: For these children to stay out of all of their neighbors yards!!

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1:55 pm EDT

Sun Communities Siesta bay management

May 25, 2023

Good Afternoon,

My name is Orlando Marin and I am a year round property owner at your Siesta Bay Mobile Park in Fort Myers, FL. I had just moved into this beautiful piece of paradise three months prior to Hurricane Ian which destroyed our community, our quality of life, and our peace of mind among other things.

I sold my house on the east coast in April 2022 after the loss of my partner to cancer in search of a new beginning and healing to my grieving soul. I consider myself a peaceful person, always trying to be as positive as possible, and always using the proper etiquette that was taught to me as a child and treating everyone as equal.

That is why I find myself compel to write this letter to you in search of immediate result with a situation which is not new to you as many other owners at Siesta Bay have brought this matter to your attention. You presently have a gentleman employed at SB named Duffy that to my understanding was the Assistant Activity Coordinator; however, this is the person that is always at the office "acting" as manager although allegedly SB has a manger named Tammy which in my short time in SB I have never seen face to face, has never introduced herself, and is never in the office when needed. I have spoken to her via telephone once when your offices had her call me about a problem with my UBER entering the premises and now when I called the office about this present situation.

I recently started repairs in the interior of my property since it has been 8 months now since the hurricane and I cannot allow my property and investment to continue rotting away until everything else that needs to be done in SB is finished. As a homeowner of many years, I always do my "homework" and research before starting any project and according to Lee County I did not need a permit to do the type of work that was being done inside my house which entailed painting, laying vinyl flooring, and installing less than 100sf of drywall. I, however, provided Diane in the office all the necessary information requested about the professional and licensed company doing the work which she confirmed as being more than sufficient and that I was good to go.

On Tuesday May 23rd, on the last day of work, my workers were encountered by Duffy, who barged into my property with no rights to do so and without any courtesy towards professional adults and demanded that my workers leave the premises because they "had no permit" to be doing any work in my property.

Immediately after receiving the call from my workers, I called the office and Tammy answered the phone and I explained to her what was going on and asked her to have Duffy leave my property and let my workers finish their work. She insisted that she cannot allowed my workers to finish their work because they did not have a permit. I explained to her time and time again that no permit was needed; however, she insisted and said she was calling Lee County and getting back to me but I never heard back from her.

I have an email from Lee County reinstating what I explained to Tammy that no permit was needed, what I can't comprehend is why she didn't do her research as I did and have this information at hand before sending her "sidekick" to harass professional adult AND licensed workers.

If for whatever reason Tammy or Duffy felt that something was wrong what they needed to do was contact me immediately and not harass my workers or any one for that matter.

I have always stayed positive about the situation we are all going thru at SB, I am the one that is always posting positive messages to other owners complaints or concerns and I am constantly letting everyone know that SB will be back and better than it was; however, in order for this to happen we need people in the office that are people friendly and have the proper etiquette to deal with and accept ALL human kind. I understand that they both have been employed for over 20 years and SB was mainly snowbirds and older owners that had been at the park for many years as well but you all need to understand that every decade ahead of us is going to present you with a more youthful, energetic, and educated 55+ community that Tammy and Duffy need to learn to work with or simply need to be removed.

In conclusion, I am kindly asking you to please take matters into account and take action towards this man (Duffy) that is misrepresenting your Siesta Bay community and also towards Tammy who is allowing this kind of conduct to take place.

The new Siesta Bay has to be open to welcoming owners from all nationalities regardless of their skin color or gender.

I will not accept a bigot or a homophobic to misuse his position to bully or disrespect me in any way, shape or form and failure to finding a solution to this matter and removing this person will force me to seek legal help. Oppression days are over.

Thank you for your time and understanding, should you need to reach me for further discussion feel free to call me at [protected]. I will only accept a call from your offices and not from Tammy or Duffy.

Best Regards,

Orlando Marin

[protected]@aol.com

Desired outcome: Immediate action with this matter please.

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5:25 pm EDT

Sun Communities Replace the manager with someone that is actually qualified. Hire more workers. Clean up the run down properties. Start enforcing rules!

Sky Harbor in NY owned by Sun Communities is a disaster in the making. The manager is clueless. An outside property management company owns 20 hones in Sky harbor and collects rent behind the shareholders back. Numerous complaints have gone unanswered. Run down homes are ignored. Rat infestations due to poor maintenance. Avoid Sun, they are corrupt.

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Sun Communities contacts

Phone number

+1 (248) 208-2500

Website

www.suncommunities.com

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