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Consumer Complaints & Reviews in Melbourne, Victoria

Virgin Australia Airlines / excess baggage fee

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Bernadette Somers on Nov 12, 2018

I was traveling from Sydney to Melbourne in 12/11/18 3pm flight and checked in with my husband with one suitcase weighing 27kg. Because we had one bag we were charged $70 even though we were technically 21kg under the combined weight of allowed luggage . We believe this is grossly unfair...

Kogan Australia / refund not received after an email stating a refund has been sent

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Sam Toohey on Nov 10, 2018

I have had so much up and down with an E-bike purchase I got from Kogan. One model broke and was replaced, the other also broke due to a seperate issue on day 1 of being replaced so I requested a refund, After almost a week after it had been returned to them, I sent 3 follow up emails and...

Kmart Stores / refund on a faulty product

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Malcolm3001 on Nov 6, 2018

HI I am following up on a complaint I submitted last week, just over a week ago I purchased a Vacuum cleaner from your Knox store, I paid via eftpos, once I got it home and opened the box I realised that the casing was cracked as well as the handle, I took it back the same day, the person...

Kogan / unethical behaviour

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Col Hayward on Nov 3, 2018

Unethical behavior returned Tv with in 14 days no mention when buying of only credit if things go wrong or no 14 day cooling of period must be the only company in Australia that can get way with this behavior all I want is my $600 back no credit Kogan phone numbers dont work, machines send...

Kogan Australia / laptop logan 2 in 1

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Scott123454322 on Nov 1, 2018

Bought two of these products for my autistic children. Upon booting up and setting it up, there were lines that permanently appeared on the screens. This would mean a dodgy video card. Wanting to get my money back under consumer rights. Kogan wanted me to try and take a picture of lines on a...

Regus Group / incorrect advertisement with incorrect commitment...

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Amin Saleem on Nov 1, 2018

I saw below ad and called REGUS. https://www.spacely.com.au/level-10-555-lonsdale-street/dedicated-desk-space2296 They said, dedicated desk is NOT offered in this price. how can someone advertise and what i have was speaking to a person named Joan, today 1st Nov 2018 at 5:05pm, she...

Woolworths Australia / overcharged

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diannem on Oct 31, 2018

I purchased some chlorine at my local store which was on special. The product scanned at full price and I queried this. He then removed the product from the purchases and called for assistance It took a long time to finally get a member of staff to check it and they confirmed that I wa...

BeautifulHalo / vintage ceiling retro pendant light silver industrial

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maggie&david on Oct 30, 2018

item ID [protected] I bought 2 of these back in 15 th aug 2017. The ring that holds the glass in has a broken screw piece on that . I have only today opened the package as our new house is just built . I am prepared to pay wholesale for another light if you can't supply the whole...

Hungry Jacks / food

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Mike Mikey on Oct 30, 2018

Well where do i start..i traveled to Mrlbourne yesterday and was feeling weak as i had not eaten since the day before.. i stoped at the hungry jacks in southern cross station the one upstairs as thete is 2 at southern cross.. at Melbourne on 29th/ 10/18. I orded a double whopper large meal...

Jetstar Airways / staff

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Miriam Friedman on Oct 29, 2018

Hi, Flight info; JQ945Jetstar Airbus A320 Starter Flight duration: 3hr 25min Cairns Fri 19 Oct 2018 6:15am / 06:15 Cairns Domestic Terminal I was returning from a holiday in Cairns with my husband with Jetstar airlines to return to Melbourne. Previously when travelling I have never...