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Consumer Complaints & Reviews in Melbourne, Victoria

Harvey Norman / rude and threatening behaviour. failed to meet agreement terms

Paul Nott on Jul 19, 2018

Invoice 2648028 dated 17/6/2018 Ordered carpet from harvey norman (hn) frankston store. (sheikh moorsalin) 17/06/2018 Carpet agreement to be installed 17/7 and 19/7. This is four weeks from order on hn request. Received phone message from jack carpet works that carpet installers will arrive...

Kogan Australia / delegate luggage and travel pillows

Deb K Kelly on Jul 18, 2018

I have just returned from holidays using the Delgate luggage I bought through Kogan. It is the first time I used them and the large bag leg broke and fell on my leg causing a laceration and the other bags started to fray - the Locks didn't work either. I also purchased 6 travel pillows and...

Travelgenio / personalized service

JFArmando on Jul 12, 2018

I recently purchased a flight ticket from OGG (Kahului, Maui, Hawaii) to PDX (Portland, Oregon) through Travelgenio online Platform. The reservation code is: HFKBRQ. I also purchased the Personalized Service Pack, which listed "extra and/or special luggage" as one of the many service...

Coles Supermarkets / problem with self-serve checkout

Kon Yoke on Jul 10, 2018

Ever since the elimination of plastic bags, I have had issues with the self-check out system. I am happy to bring my own shopping bags but I had to pack my groceries properly in my bag and the scanner is too quick to detect error and I had to get assistance from staff. I noticed thi...

Air Asia / transportation of luggage / damaged luggage

Gary Bond on Jul 10, 2018

My wife's suitcase appeared in an appalling condition after our flight from Melbourne to Kuala Lumpur then connecting flight to Phuket. The suitcase started off in very good condition. Then, on the way back my suitcase which was in perfect condition now has a hole in it. In addition we...

Jetstar Airways / cancelled flight jq561

Sarah L Wright on Jul 7, 2018

We were on flight JQ561 7.15am flight from Brisbane to melbourne. This flight was cancelled due to crew shortage and the replacement flight offered to us was JQ567 departing at 9.35pm arriving at 12.05am. We explained that this is not acceptable as we are traveling with a 3 and 5 year old...

Woolworths / using carpet cleaning

Justiceroad on Jul 5, 2018

On 16/06/20018 I wanted rent carpet cleaning maching to clean my elder neghibour carpet and in process of this I went to woolworth on cranbourne road and manger there told me that she could not rentb carpet cleaner to me because I might steal it, so I told her that I all ways rent carpet...

Harvey Norman / bad customer service

Fiona Vic on Jul 4, 2018

Dear sir/ madam, I'm writing to you today to explain a bad experience I had at one of your stores, Thank you upfront for your time and patience reading this letter. On 6/11/2017 I purchased a electrolux powerforce dust& go batch: 007916237 at haevey norman thomastown store, Product care...

Jetstar Airways / baggage

Anton1975 on Jul 1, 2018

Hi there on reviewing our booking bcfcjs I found that looking closely we had no baggage added to our return flight from Gold Coast to melbourne, being not a frequent flyer somehow a mistake was made not realising till after we paid the booking did we notice the missing baggage on the...

Jetstar Airways / delays

Leigh Hooper on Jun 30, 2018

My family has been delayed for a flight to Sydney this morning by over 2hrs. Catering wasn't organised which caused further delays. What's worse is the communication and sympathy was second rate. My father will miss his brothers funeral because of this, which is incredibly upsetting...