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Consumer Complaints & Reviews in Melbourne, Victoria

Kogan Australia / Paid money, never received order

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Larissa Andreev on Jan 16, 2019

I've placed an order on 21st December for Intel BOXSTK1AW32SC Compute Stick Mini and paid $223.03 with delivery to home address. Order confirmation has come immediately via email. Delivery has been indicated in 2-3 weeks. I've started to wander where the item I've ordered is on Monday 14th...

Qatar Airways / mishandled baggage. lies and delay by melbourne qatar airways staff

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Larisa Shevchenko-Rogers on Jan 14, 2019

We flew back to australia in early october 2018. My baggage was delayed by 40 hours. When it was finally delivered to our home one of the bags was clearly tempered with as the tough plastic wrap was fully removed. My husband asked the driver if he has any documents from the custom...

Coles Supermarkets / coles mastercard gift cards

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Susan.Kerr on Jan 13, 2019

I was given a $100 Coles Mastercard gift card for Christmas 2017, which had fallen out of the card and into the gift bag. I did not realise I had been given the gift card, but when going through my gift bags for Christmas 2018 I found it. I went to use it and found out it had expired. When...

Zara.com.au / exchange

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Homeside76 on Jan 11, 2019

I purchased 18 items online from Zara. 3 items were too small & needed to exchange for 1 size up. Note I never purchase in this larger size and a clear reflection of how small Zara sizing is. When visiting a Zara shop I was told that even though they have the goods instore they cannot...

Kogan Australia / smart tv

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Casey Gee on Jan 7, 2019

I purchased a Smart Tv that was faulty. It got sent back to be repaired. It has been 2 months and still no answers on when I will receive my item back. I have emailed back and forth with 43 emails that have gotten no where! I have asked for a refund and still no answer about that. The lack...

Jetstar Airways / airline cancelled flight - flight refund

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Lawrice Sami on Jan 6, 2019

Hi, my flight and my daughter's flight was cancelled on the 15th December 2018- flight number JQ43 from Melbourne to Denpasar. We were told we will get a refund within 10 business days and we still have t got the refund. I need to money at we had to buy new tickets at a more expensive rate...

Renault / service

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Chris2904 on Jan 3, 2019

Hi, I bought a Renault Clio car in the UK that was previously registered in Australia in August 2018. I contacted my local Vehicle Agency (DVLA) in the UK to get it this car registered, they asked me to get a Certificate of Conformity from Renault Australia. I emailed Renault Australia requesting...

LBC Express and Balik Bayan Box / parcel and foods

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Liza Budod on Jan 2, 2019

First complaint : My sister was told by LBC staff that the documents she will be receiving would arrive after 10 working days. It was a legal document and was needed urgently. She went to inquire about it on the 11 day and was told it hasn't arrive yet by just basing on the reference...

Kogan Australia / kogan 32" led tv

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Anna Cav on Jan 1, 2019

Bought this TV on 20th December. No aerial cable in box so over Christmas/New Year couldn't use TV. My neighbour lent me a rabbit ear type indoor aerial, which I still use as other cables not fitting!!! From DAY ONE "GUIDE" red button didn't work so having to scroll through very channel to...

Gaura Travel Solutions / ticketing

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Joe Krieger on Dec 27, 2018

Do not deal with this company. They took money from for a full fare ticket and then proceeded to book a child's ticket and issue it to us. They are now refusing to issue the correct ticket and the flight is on monday after this weekend so nothing can be done. They refuse to refund the...