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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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D
10:08 am EDT

Burger King strip bacon that is like old shoe leather feels.

August 7, 2018, 9:30a.m., store no. 23202.
2 croisants with bacon, egg, and cheese. The bacon is so overcooked to the point of being uneatable.
My husband brings these home to me as a nice breakfact surprise. He usually buys them at a Burger King farther from our home because the no. 23202 store has failed in the same way each time he has purchased there.
He asks me how I like them. I won't lie and tell him how horrible the bacon is. He gets angry at me and says that he will not buy them anymore.
Please do something about our local BK sending out such poor representation of what should be good quality bacon.
I would have gone directly to the manager when the croisants were presented to me, but, unfortunately, I am at home when he buys them.

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K
12:55 am EDT

Burger King customer service

It was 9:45 pm and instead of going inside the restaurant because I knew the dining room was closing soon I decided to go through the drive thru. I placed my order and when I went to pick up my order they denied me service as I was on my bicycle. I was surprised seeing how Mcdonalds welcomes bicyclists to there drive thru. So after the person wouldnt serve me I wanted to go in the dining room as they were still open and this girl at the dining room register said "tell the lady she is [censored] out of luck to the lady working the drive thru. I just looked at her in shock and the lady yelled again and said "maam your [censored] out of luck". I was beyond upset on how rude and how she used foul language on me like I was a joke on a bicycle. Maybe there is some rule about it but in no way should I have been treated so poorly. It was embarrassing and degrading to say the least. Please contact me as Im not sure what I will do next. Thank you

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A
6:09 pm EDT

Burger King service and lack of my food

Hello,

I visited the Burger King on Grand Ave, South St Paul, Minnesota, on Sunday Aug 5th 2018. It was 11:52 am when I place my order for 2 hamburgers, I was order number 70. At 12:15 I had not received my order and I was in a time constraint and asked for my money back. I had paid 15.00 cash for a $14.33 bill. Finally they went to give me my money back and insisted I give them the change back so they could give me the 15.00 back. I was so disgusted with the whole ordeal. People who ordered after us had received their food. then to ask for the change back for the refund, I think you all need to train your cashiers. I won't be back

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3:35 pm EDT
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Burger King broken tooth from whopper purchased from burger king jacksonville tx store # 25290

I purchased two whoppers and after biting into it there was a piece of bone I bit into and chipped a piece of my rear molar. I called and made a complaint on July 27, 2018 to a woman named Shannon the same day with complaint number [protected]. I asked her when would I hear back from someone and she informed me being that it was Friday afternoon that most likely the following week. As of today at 12:05 p.m. I have left another message on voice mail. This issue needs to be addressed quickly so as the tooth not get any worse. I would appreciate your attention to this matter as soon as possible.

Thank you
Samantha Pitcock
[protected]

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Lindz36
, US
Aug 08, 2018 6:31 pm EDT
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Went today and the majority of staff are standing around gossiping and not working. Young immature kids running the place. Did not take my order at 2nd drive thru. Had to go to window. Staff was not surprised. Had to park and wait for 1 whopper. Staff who brought to me was polite and apologetic and unhappy with other staff as well who agreed most were young kids that didnt want to work. MANAGEMENT need to get their act together before the kids get it closed down. Not impressed. Not going bk. Tyler has much better service!

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Lindz36
, US
Aug 08, 2018 6:32 pm EDT
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Replying to comment of Lindz36

#25290 Jacksonville Texas

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B
11:07 am EDT

Burger King very angry host

We went to the cashier to order and she yelled at us to use the pre-order menu board. Next thing we see 8 people walk up to the cashier and she takes their orders. We ordered a sandwich and a coffee from the board, but all that registered was a coffee. We went to tell the cashier what happened and again she yelled at us saying that she was the only person there and she couldn't help us out. So we walked away without getting our money back. We will NEVER visit this place EVER again!

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C
7:51 am EDT

Burger King served a burger with cold cheese asked for a new one... came out exactly the same

My husband and I stopped at the BK in Mt. Pleasant Sunday around 2:30pm. We ordered and waited about 10 minutes for our cold burgers and onion rings that had been cooked once and then dropped back in the fryer instead of cooking fresh ones. All of the food was terrible and cold. We VERY SELDOM eat at BK and it will not happen again. The service was underwhelming as well...Lots of employees having conversations but very little interest in customer service. Waste of time and money! Won't be back!

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J
7:16 am EDT

Burger King food

We stopped at Burger King. I love your sausage biscuits and hash browns. But this stop was terrible. The patty was over cooked and the hash browns tasted like old grease . I was already sick and this just acted to my stomach. I was very disappointed. It was at 9:00 am so it should have been fresh. But it was nasty . We always stop and get a biscuit when we travel. And always stop at this Burger King.

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J
10:21 pm EDT

Burger King ex employee

Hi my name isJennifer Jenkins. I been working at Bk in Lakewood Washington 98439 for 3. Years. I had my good and bad day most of all days that had me feeling like I didn't belong. I now see that I'm not on the team meaning I voluntarily quit. I was being discriminated . I
Would get written up and I would bring in excuse when I couldn't make
It. Today I went to bring my uniform in Nd in order to get my check I had to sign the write up/terminated. But I already put my notice in . I really need to talk to someone because I did what was Supose to be done and I got plenty wrote ups that's not fair

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M
9:45 pm EDT

Burger King double whopper meals

I purchased 2 double whopper meals and made them large. When I got home ( 15 miles from burger king ) the fries were both barely 1/2 full and the burgers had peppers on them. I was excited to see a burger king come to Roosevelt, Utah but at this time I am reconsidering my preference. I was # 93 at 6:45 approx. on Sun. 8/05/18 I do realize that being a new establishment, they were busy but they should have waited to cook more fries. I do not care about a couple of bucks, It's the fact of them not caring about quality control!

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W
9:41 pm EDT

Burger King raw food

I live in Willow Street, PA and picked up 2 Whopper meals at our local Burger King. Once home, we unwrapped them and took 1 bite to find that the burgers were completely raw in the middle and therefore, inedible (to us and most people). Our location has been recently remodeled, and this is our first time back since. I would never recommend anyone to go back to this location after experiencing this. We are extremely disappointed to say the least.

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H
9:28 pm EDT

Burger King service

Ok so this is lengthy one. I just left the store to pick up an order and got the worst treatment of my life! The lady in charge called "laura" was so rude! After not attending to me for over 20mins, this same lady (laura), started ordering me around and slammed the pen on my hands! To the extent she was almost pointing her fingers at me. Well this is going to the management level! The reason am starting out here is because it's late at night and the customer complaint number isn't available!

I have never been so humiliated in my entire life!

Now I will make sure no one I know (my little one) likes the nuggets here, comes here and I will follow up till the end of this episode..

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A
9:17 pm EDT

Burger King night crew service

Gainesville VA the service is absolutely horrible. I paid good money to get a double whopper meal with cheese and got back a single dry burger with no lettuce or onions and no cheese. This is not the first time this has happened. I'm tired of paying my full amount and not being able to get what I ordered. I don't know if there is any management that works the night shift but the service is completely trash. Something needs to be done. I had to put my own personal cheese on the burger to make it at least decent.

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T
4:48 pm EDT

Burger King food

August 5, 2018 5:10pm. In place an order though the drive thru. Employee: 468504.. not friendly at all. After payingfor my order, I was handed a half filled frozen orange icy. I order chicken fries. They were fired hard. I couldn't even taste the chicken. My rodeo burger was dry. The bread was hard. I was very disappointed and dissatisfied with my order. Iwouks have went back, I didn't have the time I was on my way to work. I will not be returning to eat there again. Thank you.

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1:55 pm EDT
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Burger King food

Burgers seem small. Almost like they have been sitting there too long broiled. I came in and bought four meals. You could not even tell I had meat between the bread on my cheeseburgers. Whopper sandwich was squished. Condiments were not portioned correctly. I want to be able to see what im eating. Compared to the commercial and advertising photos. They look nothing like them. Very sad service and product is priced what it is for what we get. I used to like Burger King. Not anymore

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9:47 am EDT
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Burger King always out of biscuits and sausage

Every sunday my family goes to our local burger king for breakfast. For the last 3 weeks every sunday we have gone they are out of biscuits and sausage! I have worked in the food industry for the last 20 years and am in the management position. When you are running a promotions you always order more so you don't run out. This is ridiculous! How can you expect to keep customers happy and coming back if your oit of product?. The Burger king we go to is in Allentown, Pa. Store # 482. OBVIOUSLY the managers in this store have no clue how to order properly or how to run the store.

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9:39 am EDT

Burger King service

I have been going to the burger king in whitman . ma, for about 4 years now, everything has been good for the most part until this am.I go there everyday for my breakfast, last week i noticed the breakfast burritoes became very sweet instead of spicy, i talked to one of the girls and told me yes the new girl messed up the bottles of sauce look the same, so i thought why not label them, , then today i got 4 burritoes, ate half of one and my sister half.whom has diabetes, so i went back to bk before 1030, to try and hopefully get the order fixed, When i saw the same girl, and told her i think your cook is using the wrong sauce i dealt with this earlier in the week, The girl said no im basically wrong and they were made right, , well im sorry but 2 peoples taste buds dont change at the same time, and she refused to remake them right, so i said ok u lost a long good cuntomer, , very poor customer service, so now i get no breakfast and out money because some obnoxious girl says so, , i suppose she think my sisters insulin level just rose on there own too huh..

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6:41 pm EDT
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Burger King 2 ice cold whopper sandwiches

Ordered 2 whopper meals both arrived ice cold when we opened them. My wife proceeded to bring them back to the counter expecting for them to be replaced. They just took them and threw them in the microwave and they came out soggy and tasted horrible. As this was the airport I didn't have time to discuss it. I believe that I deserve a refund of my 19.88.

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11:12 am EDT

Burger King store #663, order 113828

On Wednesday, 8/1/2018 at 1:41:38 PM, at the Burger King restaurant named above, I ordered a Spicy Crispy chicken sandwich and a Whopper with cheese, no pickle, no onion, and a medium soft drink for dine-in. The order was taken by Employee: 17256 Name: Mary on Reg 1 and was labeled IN.

The staff was very slow and did not act with any sense of urgency. When my name was called to pick-up my order, it was bagged for carry-out, not on a tray for dine-in. The Spicy Crispy chicken sandwich was good; I was pleased. But, the Whopper was not prepared to my order directions. It was presented with cheese, WITH pickle, and WITH onion. I noticed this after eating my Spicy Crispy chicken sandwich. I then checked my receipt and the order ticket taped to the bag. Both stated WHOPPER, 1+ CHS Amer, 1- Pickle, and 1- Onion.

I had to pick through my Whopper sandwich to remove the ingredients I did not order. I did not bring this to the staff's or manager's attention because I was upset with the entire experience.

I will not go back to this Burger King location. I was very displeased with the service and food quality.

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6:42 pm EDT
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Burger King no accuracy, rude attitudes

I go to Burger King every day and get a float I get charged different prices every time . When the icees are on sale for $1 I ask for the float and they charge me $1.58 some locations but the one in Erie PA on 2526 Broad Street always charging me extra plus rude & the one on 2872 west 26 st in Erie pa & when I try to explain to them what a float is and a frosted they look at me like I'm retarded

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F
11:40 am EDT

Burger King undercooked meat

Hello! Last Tuesday - July 31, 2018 - I went to the ROBERTSDALE, ALABAMA location and my Whopper was NOT cooked all the way! I lost my appetite and gave my cold fries to my husband. I CAN NOT eat under-cooked meat. I am not asking for anything in return EXCEPT for Burger King to start making sure their meats are put on the grills correctly with the correct temperatures and times. I am attaching some photos I took. (My husband's Whopper was almost cooked all the way- I just ended up getting the one that was a little less done).
Thank you for taking your time to read this. I hope this review makes your stores better. Thank you, again!

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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