Burberry Group review: white shoes

I bought my shoes from your store which is in palladium mall on 5th feb 2020. And wore once on my birthday on 6th feb 2020 because of the black sole I am getting black marks on my shoes. I tried hard to clean that black mark with shoe cleaner but the marks didn't vanish off and than soo I gone to the store where I bought that shoes than I had conversation with your staff member domnic desouza ([protected]) n he is like I did my best now I can't help you. Wowwwww great I dnt want to lisen that's soo mean of him. So I just want you to replace my shoes. Attaching bill n pics of my shoes