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3.0 4 Reviews

Bumper 2 Bumper Complaints Summary

2 Resolved
2 Unresolved
Our verdict: While Bumper 2 Bumper has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Bumper 2 Bumper reviews & complaints 4

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C
9:36 pm EDT

Bumper 2 Bumper Towing

Location: Meadows Apartments in Capital Heights, MD

I parked my car on Wednesday 7/13/22. The parking permit was hanging in my rear view. Today, 7/14/22, it was towed. I was on the phone for roughly 20 minutes while they tried to figure out why they towed it. I was on hold for the 20 minutes but they kept coming back on the line asking questions as if to implicate me. Finally after 20 minutes they got back on the line and said the parking pass wasn’t there which is not true. It was there when I parked. I feel they the mistakenly towed it due to no tags being on the front of my car given my car is registered in WV. They have a policy of towing when a car doesn’t have tags. I feel that after searching for a reason for an hour and then an additional 20 minutes while I remained in hold they decided to break in my vehicle and remove the parking pass.

Desired outcome: Refund

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4:49 am EDT

Bumper 2 Bumper pissed

They tow your car even with the temporary sticker that the rental office gives you they just out for money I moved into the complex in July 14 2017 they provided me a temp pass until 8/14/17 until I got my tags for the car now I my car was towed on the 12th of Aug, which they claim it wasn't in the window and it was I paid I called the rental office they stated they wood give me my pass but I work from 5am tail 6 she said just change the date tail the 18th when I'm off it should be fine I wake up to go to work again and they towed it again stating the date has been changed I know the lady in the rental office told me to until I get into the office on the 18 of Aug when I'm off the guy stated they wouldn't tell u that I try to explain to him with my work schedule she said do it he was very rude now I missed two days of work

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9:19 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bumper 2 Bumper Fraudulent

Last night my car was towed mind you its been parked in the same neighborhood for almost a week with a parking pass that's valid until 11/31/2010. I think I might have left my doors open because the parking pass was visible when I left my car last night but when I got up in the morning my car had been towed. I really think there's some fraudulent activity going on and once I get to the bottom of it I'll be getting my reimbursement this crap is crazy ppl don't have money to be wasting on scandalous folk who are upset they have a dumb job!

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3:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bumper 2 Bumper - Towing

Good Morning, I just wanted to share this bit of information with you. On May the 20th my car was towed from my apartment lot (due to me having an expired rental apartment sticker in my window. When I woke up I thought my car was stolen, until I realized that it may have been towed. I called the rental office at about 8am and was advised that my car wa...

Read full review of Bumper 2 Bumper and 24 comments
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