The complaint has been investigated and
resolved to the customer's satisfactionResolved Bumper 2 Bumper — Towing
resolved to the customer's satisfaction
I just wanted to share this bit of information with you. On May the 20th my car was towed from my apartment lot (due to me having an expired rental apartment sticker in my window. When I woke up I thought my car was stolen, until I realized that it may have been towed. I called the rental office at about 8am and was advised that my car was towed. The assistant provided me with the number [protected]) and address of where my car was towed, (4706 Cremen RD, Temple Hills, MD 20748. I called the company Bumper 2 Bumper about 8:20am and the answering machine came on and that the operating hours were from 8:00am to 5:00pm. I left a message. I called back again about 8:30 and no answer. I never received a return call. I finally spoke to Don about 8:40 and he told me that my car was there and that I could pick it up at 4706 Cremen Road, Temple Hills, MD 20748. I and my son went up there to get my car. We had a hard time finding the place which is located across from the boiling alley on St Barnabas road in an alley at the end on the left. When we got there the gate was locked and I could not see my car. I call Don and told him that I was in front of the building and that no one was in there. He advised me that someone will be there in about 5 minutes and that the guy had to go to the overload lot to get another person's car. I called him again because no one showed up and the machine stated that the caller was out of the area. I called again and the answering machine came on. I was really upset about this because I had to go to work and I had already been there about 30 minutes waiting for someone to show up. I called Don again and he said that the guy was on the way. Finally someone showed up looking half high and he went to the gate an acted like he was going to open it, which he never did. (Mind you my car was not there). I asked him how much would it be and if they took charge cards. He stated that they did not take cards and that it would be $140.00. I spoke back to Don and I told him that my car was supposed to be on Cremen Rd. Don told me that my car was on the over flow lot on Kenilworth Ave which is at 4521 Kenilworth Ave, Bladensburg, MD. I told him that he advised me that my car was on Cremen St. He then said again that it is at the overflow lot. I told him if I had known that from the beginning I would have went there instead of coming to Cremen Street. He then said that they could bring my car from Kenilworth Ave to Cremen Street where I was at. I told him that my car had been towed enough and that I did not want it towed any more. He provided the address to the overflow lot (4521 Kenilworth Ave, Bladensburg, MD. We followed the guy at the gate to the overflow lot. Once we got there I paid the $140.00 fee with cash and got a receipt. There were about 3 young guys there not professional at all. I then notice a scratch on my car. I call Don to let him know and he said that I should have told him while I was there. I asked him what the address to where that overflow lot is is. He would not give it to me and said what I want it for. I advised him that I just wanted the address. He did not give it to me and told me that I should have told him know about the scratch before I left. The guys were a little scary and he did see me look at the scratch before I left. I had just purchased my car and there were no scratches on my bumper. Can someone please look into this matter? I don't think this is a legitimate business and that this is a way to get over on the consumer to make a quick dollar and those we the consumers suffer. They did not have anything that looked like a towing company just a bunch of guys going from Cremen St to Kenilworth Ave using cell phones as their contact. I am still trying to talk to my manager at the rental office about this matter because they are they hired this towing company. If this is not the right place to write to, can you please advise me of where I can submit this complaint. I really started to call the police, but my son said no ma...This is not a business it is a scam that should be investigated.