The complaint has been investigated and
resolved to the customer's satisfactionResolved Budget Truck Rental — horrible customer service!
resolved to the customer's satisfaction
I was quoted $307 for both truck $ tow dolly over the phone- the reason I went with Budget. Upon pickup I was charged $600 dollars.
Apparently the $307 "estimate" I received upon giving Budget my credit card over the phone didn't include a 150 deposit I wasn't told of, or a $50 unexplained charge (later I was told it would be refunded but I haven't yet received it).
The unexpected cost of the rental overdrew my bank account and I was unable to refill the tank upon return.
I returned the vehicle to the location which could never be reached by phone, not even by their own "customer service", dropped the key off, and still fully expected some form of credit from Budget.
Finally a rude foreign man called me- it was AutoMotriz Monterrey, the people with a tiny fenced in shack under a railroad track in chicago-who don't ever answer their phone. He told me to come refuel the tank or I wouldn't get my $150 deposit back. I explained that this was an outrageous cost for a tank of gas, especially since I rightly feel I was overcharged in the first place- not even Penske charges what I've paid so far to Budget Rental. The foreign man commented that I came from Ohio laughing "This isn't Kansas anymore" and proceeded to hang up on me.
I called and requested a supervisor AGAIN, and got "Paula" who refused to give out her direct line, and had no skill in customer satisfaction but pointed out basically that the location can charge what they want for gas and that $150 sounded about right to her. She refused to report my grievance against the location that laughed and hung up on me, saying "you can only file one complaint and you've already filed one". Then I discovered Paula was not a "supervisor" as she presented herself, but was in a call center somewhere- her words. And then, Paula hung up on me.
I just checked my bank account, still no 50 dollars for being overcharged on insurance. And now, Automotriz Monterrey has charged me NINETY more dollars on TOP of pocketing my deposit. I guess I made him mad when I said he was running a scam operation and decided to charge me even more.
Today it cost me atleast $690 dollars to rent a budget truck and so much time, energy, and frustration. Horrible customer service.