1) Waited 3 years for a replacement Gas Smart Meter
2) Due to an error on there own system, I did not get a bill from September 2025 to May 2026, when it did arrive it was on the wrong tariff and no Sunday Saver
3) I had to resort to making a complaint with the Energy Ombudsman and BG failed me on 5 counts
4) BG agreed with the findings and had 28 days to put all right, taking it to early August, only 2 have been addressed and now they are 4 weeks in breach of the agreement
5)The incorrect bill was supposed to have been "on hold" during this period and BG sent the incorrect bill to a debt collector and now it has affected my Experian Credit Account
Recommendation: AVOID