Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Security Products and Services Brink's Global Services Complaints #2-21
Brink's Global Services

Brink's Global Services review: New door lock and door bell

E
Author of the review
12:46 am UTC
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I recently purchased a new doorbell and smart door lock from Brink's. After the technician installed the new door lock, it would not lock properly. Before leaving, the technician made numerous calls to his department and then informed me that a replacement lock would be sent because the one installed was defective.
After several days, no one contacted me. When I called Brink's, I was told that a new lock should arrive within two days and that someone would call to schedule an appointment to replace it.
Today, the lock stopped making any sound at all. I was instructed to remove the batteries, but I was unable to do so. Before I spoke with Andrew, another representative assisted me. Andrew then told me there was nothing in the system indicating that my lock was scheduled to be replaced. Instead, he said he would arrange for someone to look at the lock.
This was extremely upsetting. I have been living with a door that does not lock properly, and I constantly must remember to check whether it is secured. This has caused me unnecessary stress and concern for my safety.
When I asked to speak with a supervisor, Andrew initially refused. After several requests, he finally transferred me to Shawn. Unfortunately, Shawn did not conduct himself in a manner I would expect from a supervisor. He sounded uninterested and seemed annoyed that he had to take the call. After a lengthy discussion, he stated that someone would bring a new lock on the 17th. However, he said this with no enthusiasm or reassurance that Brink's was committed to resolving the problem. Instead of making me feel like a valued customer, he made me feel as though my call was an inconvenience.
This has been the worst customer service experience I have ever had. At this point, I do not know whom to believe. Either the technician was incorrect when he assured me that a replacement lock had been ordered, or Shawn is now providing conflicting information. Neither situation inspires confidence.
Andrew also mentioned that the service appointment might involve replacing the control panel, but Shawn did not mention the panel at all. I am now confused about what is scheduled. Andrew mentioned that the notes included something about a panel, and Shawn could not answer this question.
Please tell me exactly what I should expect on the 17th.
• Will the technician bring a new door lock?
• Will the control panel also be replaced?
• Will the technician have everything necessary to complete the repair during that visit?
I purchased this security system for peace of mind, yet I have been left with a lock that does not function properly and inconsistent information from your representatives. I expect Brink's to resolve this matter promptly and to provide customer service that reflects the quality of your company.

Claimed loss: Door will not lock automatically. There should be some type of emergency service since I have to try to remember to lock door.

Desired outcome: I am 79 years old and feel you do not treat the elderly well.

Confidential Information Hidden: This section contains confidential information visible to verified Brink's Global Services representatives only. If you are affiliated with Brink's Global Services, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Brink's Global Services reviews & complaints

Brink's Global Services - instructions 54
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Brink's Global Services - horrible company! 39
Brink's Global Services - Faulty electrical and photocell 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Brink's Global Services - fees and cancellation 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Brink's Global Services - poor service and would not release from contract 12
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Brink's Global Services - Scammed me, never showed for installation, won’t return my money
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Brink's Global Services - Unauthorized charge and will not refund
Brink's Global Services - goes on and off all night
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Brink's Global Services - Billing and monitoring
Brink's Global Services - Service
View all Brink's Global Services reviews and complaints

  1. Brink's Global Services Contacts

  2. Brink's Global Services phone numbers
    +44 208 831 5900
    Click up if you have successfully reached Brink's Global Services by calling +44 208 831 5900 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +44 208 831 5900 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +44 208 831 5900 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +44 208 831 5900 phone number
    100%
    Confidence score
    United Kingdom & Europe
    +1 (804) 289-9600
    Click up if you have successfully reached Brink's Global Services by calling +1 (804) 289-9600 phone number 0 0 users reported that they have successfully reached Brink's Global Services by calling +1 (804) 289-9600 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +1 (804) 289-9600 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +1 (804) 289-9600 phone number
    United States
    +32 32 342 151
    Click up if you have successfully reached Brink's Global Services by calling +32 32 342 151 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +32 32 342 151 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +32 32 342 151 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +32 32 342 151 phone number
    100%
    Confidence score
    Belgium
    +33 148 169 538
    Click up if you have successfully reached Brink's Global Services by calling +33 148 169 538 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +33 148 169 538 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +33 148 169 538 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +33 148 169 538 phone number
    100%
    Confidence score
    France
    +30 210 348 4000
    Click up if you have successfully reached Brink's Global Services by calling +30 210 348 4000 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +30 210 348 4000 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +30 210 348 4000 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +30 210 348 4000 phone number
    100%
    Confidence score
    Greece
    +39 575 984 434
    Click up if you have successfully reached Brink's Global Services by calling +39 575 984 434 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +39 575 984 434 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +39 575 984 434 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +39 575 984 434 phone number
    100%
    Confidence score
    Italy
    +352 425 151 267
    Click up if you have successfully reached Brink's Global Services by calling +352 425 151 267 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +352 425 151 267 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +352 425 151 267 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +352 425 151 267 phone number
    100%
    Confidence score
    Luxembourg
    +31 102 421 414
    Click up if you have successfully reached Brink's Global Services by calling +31 102 421 414 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +31 102 421 414 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +31 102 421 414 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +31 102 421 414 phone number
    100%
    Confidence score
    Netherlands
    +48 228 535 344
    Click up if you have successfully reached Brink's Global Services by calling +48 228 535 344 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +48 228 535 344 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +48 228 535 344 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +48 228 535 344 phone number
    100%
    Confidence score
    Poland
    +7 495 775 6252
    Click up if you have successfully reached Brink's Global Services by calling +7 495 775 6252 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +7 495 775 6252 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +7 495 775 6252 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +7 495 775 6252 phone number
    100%
    Confidence score
    Russia, CIS & Baltiс Countries
    +90 212 250 6700
    Click up if you have successfully reached Brink's Global Services by calling +90 212 250 6700 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +90 212 250 6700 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +90 212 250 6700 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +90 212 250 6700 phone number
    100%
    Confidence score
    Turkey
    +61 283 968 888
    Click up if you have successfully reached Brink's Global Services by calling +61 283 968 888 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +61 283 968 888 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +61 283 968 888 phone number 1 1 users reported that they have UNsuccessfully reached Brink's Global Services by calling +61 283 968 888 phone number
    Australia & New Zealand
    +852 28 779 717
    Click up if you have successfully reached Brink's Global Services by calling +852 28 779 717 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +852 28 779 717 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +852 28 779 717 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +852 28 779 717 phone number
    100%
    Confidence score
    Hong Kong & Philippines
    +91 224 931 9000
    Click up if you have successfully reached Brink's Global Services by calling +91 224 931 9000 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +91 224 931 9000 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +91 224 931 9000 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +91 224 931 9000 phone number
    100%
    Confidence score
    India
    +65 65 917 799
    Click up if you have successfully reached Brink's Global Services by calling +65 65 917 799 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +65 65 917 799 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +65 65 917 799 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +65 65 917 799 phone number
    100%
    Confidence score
    Singapore & Malaysia
    +27 113 922 006
    Click up if you have successfully reached Brink's Global Services by calling +27 113 922 006 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +27 113 922 006 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +27 113 922 006 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +27 113 922 006 phone number
    100%
    Confidence score
    South Africa
    +66 26 300 661
    Click up if you have successfully reached Brink's Global Services by calling +66 26 300 661 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +66 26 300 661 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +66 26 300 661 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +66 26 300 661 phone number
    100%
    Confidence score
    Thailand
    +84 838 444 681
    Click up if you have successfully reached Brink's Global Services by calling +84 838 444 681 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +84 838 444 681 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +84 838 444 681 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +84 838 444 681 phone number
    100%
    Confidence score
    Vietnam
    +971 42 996 936
    Click up if you have successfully reached Brink's Global Services by calling +971 42 996 936 phone number 2 2 users reported that they have successfully reached Brink's Global Services by calling +971 42 996 936 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +971 42 996 936 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +971 42 996 936 phone number
    100%
    Confidence score
    UAE
    +54 114 016 4400
    Click up if you have successfully reached Brink's Global Services by calling +54 114 016 4400 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +54 114 016 4400 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +54 114 016 4400 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +54 114 016 4400 phone number
    100%
    Confidence score
    Argentina
    +55 112 133 0300
    Click up if you have successfully reached Brink's Global Services by calling +55 112 133 0300 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +55 112 133 0300 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +55 112 133 0300 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +55 112 133 0300 phone number
    100%
    Confidence score
    Brazil
    +52 555 627 3480
    Click up if you have successfully reached Brink's Global Services by calling +52 555 627 3480 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +52 555 627 3480 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +52 555 627 3480 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +52 555 627 3480 phone number
    100%
    Confidence score
    Mexico
    More phone numbers
  3. Brink's Global Services emails
  4. Brink's Global Services address
    Unit 3, Radius Park Faggs Road, Feltham, Texas, TW140NG, United Kingdom
  5. Brink's Global Services social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 11, 2026
  7. View all Brink's Global Services contacts
Brink's Global Services Category
Brink's Global Services is ranked 3 among 26 companies in the Security Products and Services category
#01 Transportation Security Administration [TSA] Transportation Security Administration [TSA] #02 Action Fraud Action Fraud #03 Brink's Global Services Brink's Global Services #04 Safe Life Defense Safe Life Defense #05 Chubb Fire & Security Canada Corporation Chubb Fire & Security Canada Corporation

Most discussed complaints

instructions
1
(opinions to this review)
Brink's Global Services Alternatives
A.P.I. Alarm 28 reviews Safety Technology 3 reviews Clearme 1 review AR500 Armor 1 review Safe Haven Security Services 15 reviews