Menu
Bravofly Customer Service Phone, Email, Contacts

Bravofly
reviews & complaints

www.bravofly.com
www.bravofly.com

Learn how the rating is calculated

1.7 378 Reviews

Bravofly Complaints Summary

69 Resolved
299 Unresolved
Our verdict: With Bravofly's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Bravofly has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Bravofly. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Bravofly reviews & complaints 378

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
10 reviews
Sort by:

Newest Bravofly reviews & complaints

ComplaintsBoard
R
12:41 pm EST

Bravofly airline ticket

Hello! We want to file a complaint request for Booking ID [protected].
We bought a ticket from Bravofly to travel from Moscow to El Salvador with a transfer in Havana (Cuba). Then we received a notification that one of the airlines cancelled its flight from Havana to El Salvador, we contacted this airline (Avianca) and rescheduled the cancelled flight, the only thing that had to be done was that your travel agency had to confirm it and issue the new ticket. We contacted your company and gave all the details about that flight, you promised to issue the ticket and you did not do it, so the airline cancelled the reservation. We did the same procedure several times with the airline and contacted your agency again and again for confirmation and issuing the ticket. Your company did nothing again. For two months before the flight your company did not do anything and said that our ticket will be fully refunded. However, we still did not get any news about refund confirmation. The service was not provided, we want to receive the full refund, as company did not do anything.

Read full review of Bravofly
Hide full review
ComplaintsBoard
T
4:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Bravofly cancellation of flights no confirmation till 3rd month

Kindly refund my money to my credi card.A booking was made on the 9 September 2019 but up to now there has been no confirmation or an invoice confirming payment?we are supposed to be flying on the 30th...with which airline?This is not acceptable at all.My email address was clearly stated when the booking was done...[protected]@yahoo.com
but nothing came through. When we try calling you we are hardly understood?the amount is €1788.17.Please refund this money as soon as possible we need to make bookings with reliable people.

Read full review of Bravofly
Hide full review
ComplaintsBoard
E
12:42 pm EDT

Bravofly I haven't received booking confirmation

On 23rd October I made a booking with the following details yet never received a booking confirmation. Please can you send as soon as possible? I have been charged for this flight so need to know flight times, booking reference etc

Miss Emma Rose Webster
24 glenshaw mansions, Brixton road, SW9 0DS
[protected]@hotmail.co.uk
[protected]

Thank you

Read full review of Bravofly
Hide full review
ComplaintsBoard
J
6:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bravofly booking flight

On Oct 27, 2019 I made a booking for a round trip, Manila to Singapore and vice versa.
Dates are from December 22, 2019 and return date is December 26, 2019.
Booking References are BCV9TP Cebu Pacific Airline, Mnl to Sin at 5:35am and TEV6JV Jetstar 6:15am, Sin to Mnl.
I was surprised when I received the confirmation email from Bravofly, because the return date is June 26, 2020, instead of December 26, 2019, since my family and I are going to a 4 day vacation only. How come the return date would be June 26, 2020?
I immediately tried to modify the return date on the "manage booking " field in the email, my email dated Oct 27, 2019 at 8:36 pm.
And you replied with a quotation for the change requested, modified date now is December 26, 2012! Why is it 2012? so I concluded there must be a system error on your part. Much more you are charging me of 1, 247.99 Euro. I did not confirm the quotation, instead I emailed Bravofly to make a complaint at 9:05pm same date Oct. 27, 2019.
I tried the second time, I modified the date again into the correct date of December 26, 2019, reply email dated Oct 29, 2019 at 11:37pm. Now the email quotation has the correct date, but sadly still charging me 939.34 euro.
I can forward all the exchanging of emails to support my claim, please send an email address to send to.
This is very disappointing and exhausting.
I cannot easily contact you because your number is an international number. I tried contacting Jetstar and they said I have to contact you since you were the one who booked my flights. They can change my return dates but with corresponding fees, which I already did to no avail.

I am now appealing to you, please refund my first payment to you for the return date because it is clearly not my fault why the dates were erroneous. The fees of changing the flight dates are big and we are only on a budget for this Singapore trip.

I am hoping for your very kind and immediate action on this matter.

Thank you.

Jocelyn Concepcion

Read full review of Bravofly
Hide full review
ComplaintsBoard
I
4:32 pm EDT

Bravofly customer service online flights

Helko, i made resavation for online flight booking number [protected].
I adreesed to change the spelling of the first name of one of the passenger a month ago. Since then i can't get any answers to my requests. Every time i call ( 4 times up until now) to check the status. I get an answer that is been taken care of with in the next 72 hours.
Pleasevupdate me with in the next 72 hours or cancel my resavation
Thanks
Itai

Read full review of Bravofly
Hide full review
ComplaintsBoard
A
8:02 am EDT

Bravofly reservations error needs correction

Bravofly -
In checking the flight details for a trip to London, I see that there has been an error in my booking with Bravofly. I booked and paid for a roundtrip flight to London from Catania, Sicily. Paypal documentation verifies the amount paid for a roundtrip ticket. However, the KLM airline shows only a one-way reservation and payment documentation of only half the Paypal amount. This was a roundtrip flight! The returning flight was on British Airways/Air Malta on Sunday, Nov. 11, 2019 from Gatwick to Catania at 3:15 pm.

Attached is my KLM booking and my PayPal reciept.

I never received a booking confirmation. I'm not able to login to Bravofly because it doesn't recognize the only email account I have, and therefore have no Bravofly booking ID # to use for tracking.

How can we correct this asap?

Ann Holliman-Krueger

ann.[protected]@yahoo.com

Read full review of Bravofly
View 0 more photos
Hide full review
ComplaintsBoard
W
8:24 am EDT

Bravofly flights from manchester uk to palma majorca on 21 and 27 october 2019

Only ref I have is from pay pal: invoice [protected]

I booked flights from manchester uk to palma majorca for 21 and 27 october. I have had no confirmation email.
I have rung many times since 11 october and can't either speak or leave a message on the last minute.com telephone number [protected] without a booking id which I don't have, due to no confirmation email. Also on the bravo telephone number [protected] which states there is no reference with this (my) telephone number.in addition, I have sent on 11 october two emails to customerservice@bravofly.com with no response. One requesting a confirmation email. The second requesting a cancelation, due to the lack of confirmation, I could not book accommodation, transfers or car parking. I can't therefore make any other arrangements for this holiday without flight confirmation. For a holiday in now 4 days time.
I am absolutely appalled with the lack of confirmation, customer service, expensive flight and the inadvertent way I was taken to your site. Resulting in me overpaying by twice what I could have got the flight for at a local airport. I paid by paypal so took these issues to dispute. The result today is that paypal has denied my claim based on you saying you have 'delivered' the goods. I stress I have had no confirmation email from you. I would appreciate a refund for the stress and upset this has caused me and the lateness of making the necessary remaining holiday arrangements.

Read full review of Bravofly
Hide full review
ComplaintsBoard
S
2:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bravofly flight cancellation

My Name : Sures A/L Arumugam
E-Mail : [protected]@yahoo.com

------------------------------------------------------------------------------------
I wish to receive your kind attention over the flight cancellation.

Purpose : Request of Refund

Summary of the details
Booked On : 5 Oct 2018
Booking ID : [protected]
Paid amount : RM 12, 280.39
Travel Period : 8 May 2019 to 16 May 2019.
Total Passenger: 4 Persons.

Below is the Last E-Mail Response received.

------------------------------------------------------------------------------------
From: Customer Service
Date: 19 Apr 2019 9:52 pm
Subject: Important information about your Booking ID [protected]
To: [protected]@yahoo.com
Cc:

Dear Sures,

We regret to inform you that Jet Airways suspended all flight operations.

Following this development, all future flights with this airline have been cancelled with immediate effect and your forthcoming flight, which you booked through us, will no longer be operating.

We are taking all the necessary steps to try and obtain a refund on your behalf.

As we await further information, we kindly ask for your patience and that you avoid calling our Customer Care Team at this moment in time. Please rest assured that as soon as we know more we will be in contact with you.

We are sorry for any inconvenience that this may cause.

Yours sincerely,
Customer Care Team

Please do not reply to this email. This mailbox is not monitored; any emails sent here cannot
be read or responded to.

Kind regards,
Customer Care Team
Bravofly

Please do not reply to this email. This mailbox is not monitored; any emails sent here will not be read or responded to.

If you have any questions regarding your trip, check out our Need Help area and to view your trip details, request assistance or change your booking, please log in to your account area, My Bravofly, via our website or app.

Read full review of Bravofly
View 0 more photos
Update by Suresh9109
Dec 19, 2019 12:42 am EST

Why there was no response on the complain?

Update by Suresh9109
Oct 08, 2019 2:56 am EDT

Request For Refund.

Hide full review
ComplaintsBoard
H
7:42 pm EDT

Bravofly payment charges after declined my cards and make me to book another ticket from another account

I tried to book a flight from London to Osaka Japan, on 7/10/2019 the payment was decline, the amount is£513.12, and i thought my bank account no money on it, and went to try book another flight from my saving account and after that, I spook to the bank to check what happen to my money where goes they said the money go through and if you want to the payment i speak to the company bravonext sa check the company to cancel it

Read full review of Bravofly
Hide full review
ComplaintsBoard
S
2:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bravofly cancelled flight and customer service

I booked a flight through Bravofly and then was notified the airline canceled the flight. I emailed Bravofly asking for a refund of the $2, 100 we spent on the flights, which they said they will request for me and I'll hear from them soon. I have been chasing Bravofly for months with absolutely no progress being made on my refund! My emails would take a week to be replied too, and all replies were generic robotic emails saying they have requested it. I got over waiting, so I started calling them (this is after 2 months of lies in emails from them). Every staff member I spoke to said the same thing, they have requested my refund, I finally found out from the 5th time of calling, that they hadn't actually requested my refund and they are doing so now. 2 months wasted! The airline responded and said that Bravofly has contracted the wrong department and they need to contact this other department. So now Bravofly are supposedly contacting this other department. I decided to speak with the supervisor at Bravofly and he promised me he will get it sorted and contact the airline and fast track my refund for me, this is the supervisor! He then promised me he would email me and update of his progress that same day with what he had done. Well I never got an email or heard from him again! The other 5 staff members I spoke to over the previous weeks all said they would email me an update as well, and guess what, nothing! No emails, no phone calls, nothing! They have even stopped replying to my emails! I am beyond furious! I have my honeymoon in 6 weeks and they have stolen $2, 100 from me! Don't not book with them, they lie through their teeth and don't ever call or email you back! I am seeking legal advice to go after them!

Read full review of Bravofly
Hide full review
ComplaintsBoard
P
11:16 am EDT

Bravofly over charge and want refund

I booked the flight and they overcharged. (Booking ID:[protected])
Found out later that booked directly with airline it better and cheaper.
The flight was changed but no any information update to the customer. I called to cancel the flight with airline in advance they allowed to cancel with refund full amount but just need me to contact Bravofly, I called Bravofly, email them many time it said only on processing to talk with airline but when the flight was pass they said they cannot control it anymore. How come?

Read full review of Bravofly
Hide full review
ComplaintsBoard
O
4:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bravofly prize of the tickets is not the same amount as I paid

Tickets for two people, both ways from TRP to LON. Says cost 772Nok when I ordered. I got charges 860Nok. I did not buy anything of extra charge.
This is what makes a web site fall in popularity.
I expect fast response, asking about my order information so that the extra paid cash gets paid back ASAP.
Or I will use my time the next couple of days to write bad(correct) reviews about your website.

-Ottar Hope

Read full review of Bravofly
Hide full review
ComplaintsBoard
S
5:28 am EDT

Bravofly passenger name spelt wrong on the e ticket

ID [protected] E ticket No [protected] melaine greenup I have been trying to get this error amended since I booked these flights late July to Miami from Newcastle this is not a name change it is a spelling mistake I have been in touch with virgin and they have said if the travel agent gets in touch with them they will amend the error each time lastminute have come back to me with the airline will not change it this is not the case Virgin states there is no notes on my booking and they hope I get this resolved I rang lastminute customer services on the 6/9/19 they told me this had been escelated to a manager and I would hear within 24 hours I am still waiting could you please help with this issue I just want lastminute to ring virgin and they will correct the mistake my daughter cannot travel alone due to her mental health.
Susan Cruddis

Read full review of Bravofly
Hide full review
ComplaintsBoard
N
3:44 pm EDT

Bravofly itinerary

I have not received my itinerary for my flights and payment is gone through. Im worried about turning up for the flights with no information. Can you help please. Flights were from Dublin to Sweden for the 4th to the 6th of December, for me and 2 of my friends. On a separate booking i booked one more friend and receive his itinerary. This has made me uneasy about the whole thing as i want to go on holidays with ease. Thank you.

Read full review of Bravofly
Hide full review
ComplaintsBoard
M
7:55 pm EDT

Bravofly Charged more amount on debit card than mentioned while booking.

Hello,

Book flight for Hyderabad - London with Saudia on IST (5/Sep/19) with Booking ID: [protected] . Total amount while booking and in the email sent by Bravofly is INR 94, 244.43/-, where as I get a message from Bank as I am being charged INR 97, 873.72/-.

I have used MasterDebit card which does not add service charge as per Bravofly website. This is complete deceit. If I was aware would have chosen another vendor.

Kindly refund me extra amount charged of INR 3629.29/-. Attached received Email (from Bavofly) and Text message (from ICICI Bank) screen shots.

Read full review of Bravofly
View 0 more photos
Hide full review
ComplaintsBoard
A
8:57 am EDT

Bravofly refund of cancelled tickets

Hi Bravofly,

This is to ask for your assistance on the flight with Booking Number P8LXFI. We were not able to board the outbound flight due to mixed up when we went to the airport and we received the email that there was a cancellation on the flight. We went to the airlines but waited because of the long queue. Only to find out that the flight was not cancelled at all. We called your customer care and told us that the flight was indeed cancelled. So went again to the airline and said again that there was no cancellation. However, by the time we're finished, we can no longer board the plane. I called your customer care again, and asked about to just rebook the flight but accdg. to them I need to talk to the airlines. We talked to the airlines but accdg to them, it has to be Bravofly to do something or to talk to them and not the client. I also contacted the airline of the connecting flight and it also said the same. But BRavofly kept on insisting that we coordinate directly with the airlines.

I emailed Bravofly fly that we will just refund the return flight but accdg. to the reply, they are processing it already. Six day since now but not update yet on what's happening. I talked already to Philippine Airlines and accdg. to them, we can refund the ticket in full (both outbound and return flight). They just mentioned that to talk to you directly. I hope you can give us a feedback on the refund, as this is already causing stress on our part. The amount we paid was just solicited from our friends just so we can participate on a competition in Canada.

Read full review of Bravofly
Hide full review
ComplaintsBoard
A
6:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bravofly wrong hotel booked

31st July 2109, A Telephone booking made for a city break was incorrectly actioned by the lastminute customer representative.
Instead of booking Victor's hotel Residenz "Berlin" (4star)
He had actually booked Victor's hotel Residenz Berlin "Tegal "(3star)
@2nd August, Despite contacting within 3days to correct the error, we are finding as each day, passe (it's now 8th) the promises recorded on the phone are lies as no one has responded. Numerous escalation request to speak with the manager in charge are being broken. Even an email forced that a senior manager will call us, has not been carried out.we have yo date spoken to 7 call centre stall and two managers on duty
We simply want to pay the extra book to the 4 star as was our initial request.

Lastminute customer service are being deceitful and always pass our desperate attempts to another person or to the next day.
The next day is a broken promise.
There is no excuse for such unrespectable, blatant deception and callous behaviour.

Read full review of Bravofly
Hide full review
ComplaintsBoard
K
11:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bravofly refund cancelled flight

On the 6th of JULY 2019 my son and I had two tickets
On FLIGHT VK 6050 Vienna to London Gatwick at
07:30.

When we arrived at the Flight Desk after Check INN,
we were met with confusion and disorder.We were eventually informed that the flight was cancelled due to technical difficulties.We were not pre-warned and no
alternative flights were arranged except for the lady
informing us that we had to wait until the next day for their next flight. No apologies were offered.
I was forced to spend 400 euro on other tickets and then had 200 euro further expenses due to the cancelled flight
ITHE AIRLINE IS : LEVEL
THE AGENT WAS :VUELING
I PAID USING :PAYPAL/ Bravo Next SA as seller

When I contacted LEVEL and VUELING I was informed that the flight was refunded to the account who paid the airtickets
When I contacted Bravo Next SA they said it will take 7 days.I have not been refunded

Read full review of Bravofly
View 0 more photos
Hide full review
ComplaintsBoard
P
7:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bravofly refund for a cancelled flight

On 13th Jan 2019 purchased a return flight to Winnipeg, trip scheduled for 5-12 Apr.the week before my trip I had to cancel
I had confirmation of the cancellation and told I would be refunded £124.80.my travel insurance would cover the rest.
I have not received the refund.my cancellation request is(booking ID: [protected])
Please
Refund the £124.80 as promised
Provide confirmation of my original booking so my insurance pays the rest of my £517.48
Pete

Read full review of Bravofly
Hide full review
ComplaintsBoard
K
7:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bravofly last minute currency price

1.
Podczas rezerwowania wakacji cena na stronie https://www.lastminute.com/ byla podana w Funtach (GBP)w momencie potwierdzania danych i dokonywania płatności cena nadal była w GBP ale z konta zostało pobrane za hotel w EURO co z wiazku z tym
zostalem obiciazony dodatkowa kwota w sumie 50, 57GBP ze wzgledu za przeliczenie GBP na EUR.

2. Za hotel pobrali za dużo.
Kwota na moim Atol Cert. £1819.36 - Cena w euro z potwierdzenia email € 2, 117.87
a zaplacilem
13 Mar WWW.MYAKTIS.COM MIKONOS GRC 1, 838.77
2, 130.74 EUR Exchange Rate 1.159
Jak widac zaplacilem 19, 38 GBP ponad.

Prosze o kontakt.

Read full review of Bravofly
Hide full review

Bravofly Customer Reviews Overview

Bravofly is a popular online travel agency that offers a wide range of travel services, including flights, hotels, car rentals, and holiday packages. The website has received numerous positive reviews from customers who have used their services.

One of the most significant advantages of Bravofly is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website is also known for its competitive prices, with many customers reporting that they were able to find great deals on flights and hotels.

Another positive aspect of Bravofly is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Many customers have praised the company for its quick response times and helpfulness.

Overall, Bravofly is a reliable and trustworthy travel agency that offers a wide range of services at competitive prices. With its user-friendly interface and excellent customer service, it is no wonder that the website has received so many positive reviews from satisfied customers.

Bravofly In-depth Review

Website Design and User Experience: The website design of Bravofly is clean and modern, making it easy to navigate and find the necessary information. The user experience is smooth and intuitive, with clear menus and search options.

Booking Process and Ease of Use: The booking process on Bravofly is straightforward and user-friendly. The website provides step-by-step instructions, making it easy for users to select their flights, choose seats, and complete the booking process in a few simple clicks.

Flight Options and Availability: Bravofly offers a wide range of flight options, including both domestic and international destinations. The website provides comprehensive search results, allowing users to compare different airlines, flight times, and prices to find the best option for their needs.

Pricing and Competitive Rates: Bravofly offers competitive rates for flights, often providing lower prices compared to other online travel agencies. The website also offers various deals and discounts, allowing users to save money on their bookings.

Customer Service and Support: Bravofly provides excellent customer service and support. Their customer service team is responsive and helpful, assisting users with any queries or issues they may have during the booking process or after their flight.

Loyalty Program and Benefits: Bravofly offers a loyalty program that rewards frequent users with exclusive benefits, such as discounted flights, priority boarding, and access to airport lounges. The program encourages customer loyalty and provides added value to regular users.

Additional Services and Features: In addition to flight bookings, Bravofly offers various additional services and features. These include hotel bookings, car rentals, travel insurance, and airport transfers, providing users with a one-stop solution for all their travel needs.

Trustworthiness and Security: Bravofly is a trusted and secure website for booking flights. They use industry-standard security measures to protect users' personal and payment information, ensuring a safe and secure booking experience.

Mobile App Functionality: Bravofly's mobile app is well-designed and offers a seamless booking experience on the go. The app allows users to search and book flights, manage their bookings, and receive real-time flight updates, providing convenience and flexibility for travelers.

Overall User Satisfaction and Recommendations: Overall, Bravofly provides a highly satisfactory user experience. The website's design and ease of use, combined with competitive pricing, excellent customer service, and a range of additional services, make it a recommended choice for booking flights and other travel needs.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Bravofly contacts

Phone numbers

+41 225 019 958 +44 871 277 1070 More phone numbers

Website

www.bravofly.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Bravofly?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bravofly Customer Service. Initial Bravofly complaints should be directed to their team directly. You can find contact details for Bravofly above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Bravofly. Discuss the issues you have had with Bravofly and work with their customer service team to find a resolution.