Branson's Nantucket review: Shortage of handicapped accessible units

Purchased a one bedroom a couple of years ago, but was basically told that was entry level and there wasn't much I could do with the number of points I bought. Upgraded to a two bedroom, finally got to stay in a three bedroom for some extra money and another high pressure presentation. "really good deal, we pay you if you upgrade to a five bedroom unit and you have a lot of points to use. Unfortunately, as an above the knee amputee, I have yet to stay in a handicapped accessible unit, as there just don't seem to be enough of those to service the handicapped folks they have sold to. My most recent attempt to book a vacation offered me a one bedroom unit with 17 steps. Don't think I could carry my suitcases up and down that many steps. I attempted to email larry ainsworth, the"in house director" but after five unanswered emails, I guess I know where customer service ranks. I'm not a litigious person, but i'm thinking a law suit might be my only recourse.