BrandAlley
reviews and complaints

I had a really bad experience with BrandAlley. They took a lot of money from my account without my permission. It was over ?290 for items that only cost ?39,95. I had to go through my bank to dispute the charge and get my money back. It was a really stressful situation.

I did receive the items eventually, but I wasn't happy with them. So I decided to send them back for a refund. That's when things got even worse. I've been waiting for over six weeks now and I still haven't received my refund. I've been trying to contact their customer service department, but they're not very helpful. They keep giving me the runaround and I'm getting really frustrated.

Overall, I think BrandAlley is a terrible company. They have really shady practices and their customer service is terrible. I wouldn't recommend shopping with them at all. It was by far the worst online shopping experience I've ever had. If you're looking for a good online retailer, I suggest you go somewhere else.

I recently had a pretty bad experience with BrandAlley. I ordered a red set of knives, but after waiting for over 30 days, I received a set of stainless steel knives that were of lesser quality. To make matters worse, the knives came in plain white packaging with no branding whatsoever. I was pretty upset about this, so I tried to contact customer service to see if I could return the knives and get a refund.

Unfortunately, it took me about 40 minutes to get through to customer service, which was pretty frustrating. When I finally did get through, I was told that if I wanted to return the knives, I would have to pay ?4.50 out of my refund. I wasn't too happy about this, especially since they had sent me the wrong item in the first place. I argued with the customer service representative for a while, but eventually I just gave up and accepted that I wasn't going to have to pay for the return.

Overall, I was really disappointed with the service I received from BrandAlley. The items I received were poor quality, the delivery took way too long, and the customer service was pretty terrible. I would definitely recommend avoiding this website if you're looking for high-quality products and good customer service. In fact, the knives they sent me were probably only worth about ?5, even though they claimed they were worth ?250. It was a total rip off, and I wouldn't want anyone else to have to go through the same thing.

BrandAlley is one of those sites that you gotta check out if you're into designer brands but don't wanna break the bank. It's a private member shopping site, which means you gotta sign up first, but once you're in, you're in. The website is pretty easy to navigate, with each brand listed individually, so you just gotta click on the designer you're interested in and voila! Discounted prices galore.

Now, the downside is that delivery can take a while. They don't hold the items in stock themselves, so it can be a couple of weeks before your package is sent. But hey, at least they use couriers, so you can track your package and know when to expect it. That's a plus.

Customer service is okay, I guess. They do respond to queries relatively quickly, which is good. And so far, all the items I've received have been correct, so I haven't had to return anything for a refund... yet. But it's good to know that they have a returns policy, just in case.

Overall, I'd say BrandAlley is one of the better members-only shopping sites out there. If you're into designer brands and don't mind waiting a bit for delivery, then give it a go. You might just find a bargain or two.

I have to say, my experience with BrandAlley has been less than satisfactory. The delivery timelines are always off, and I've never received an item on the time they said it would be delivered. It's frustrating because I never know when to expect my package. I wish they would at least let me know when there's a delay, but I usually find out by chance when I log into my account.

The website itself is also a bit of a mess. There are so many bugs and glitches that make shopping a nightmare. It's hard to find what you're looking for, and the checkout process is a hassle. And don't even get me started on customer service. It takes forever to get a response, and when you do, it's usually unsatisfying.

To make matters worse, the merchandise I've received has been old and badly stored. It's clear that they don't take care of their inventory, and it shows in the quality of the products. I've had to return items multiple times because they were damaged or not as described.

Overall, I've had a lot of issues with BrandAlley. The sales may seem too good to be true, and that's because they are. I wouldn't recommend this website to anyone looking for a hassle-free shopping experience.

I've been using BrandAlley for a while now and while I've had a few minor issues, it was a missing package that really showed me what they're made of. The customer service team is made up of some pretty dull, underpaid ladies who seem to enjoy making things as difficult as possible for the customer. They keep the head office a secret, so don't expect them to forward your enquiry or complaint to them. It took me almost four months to get a refund of ?95 for an order that was never delivered. They kept lying to me, saying they were waiting for a reply from the post office and whatnot. The women on the phone sounded like they were either drunk or high on something. I don't think it's possible for a normal person working for a normal company to be so incompetent. If you're lucky, your order will go smoothly, but if not, I'd suggest avoiding BrandAlley altogether. I, for one, will never shop there again.

So, I gotta tell ya, I had a bit of a mix-up with BrandAlley recently. I accidentally sent back a pair of shoes that I didn't actually buy from them. I was in a hurry and just grabbed the wrong packaging and paperwork. I know, my bad. But here's where things get frustrating. I've been trying to get those shoes back for over a month now, and it's been a real hassle.

I've offered to pay for the return shipping, but all I keep getting are these one-line emails saying they have to wait for head office to respond. Apparently, they've moved warehouses recently, and it's causing some issues with their inventory. I even gave them the tracking number and spoke to them on the phone, but still no luck. It's like they don't even care that I made an honest mistake and just want my shoes back.

Honestly, I'm pretty disappointed with the service I've received from BrandAlley. I know it was my fault, but I feel like they could be doing more to help me out here. I don't think I'll be shopping with them again anytime soon.

I remember signing up with BrandAlley back in 2009 and their customer service was top-notch. However, in the past year or so, their customer service has become nonexistent. It's been a frustrating experience for me, especially when I sent three items back in March and have been trying to understand what happened to them and when I'll receive my refund.

Every time I email them, I have to explain myself all over again. It's like they don't keep any records of our previous conversations. No one seems to know what happened to my items, and they can't be bothered to check. I used the label that came with the items, and one would assume it would be pretty easy for them to allocate the items. But no, they keep giving me the runaround, hoping that I'll give up so they can keep both the items and the money.

Their customer service is terrible, and they're just not interested in helping. If you have to return an item to BrandAlley, good luck. Last year, my items were delivered to the wrong address by the delivery person. Luckily for me, the delivery company was super helpful, and they managed to retrieve my items. Meanwhile, BrandAlley was asking me if I was sure I wasn't lying to them.

If you're thinking of signing up with them, be very wary. Their customer service has gone downhill, and it's not worth the hassle. I hope they improve soon because they used to be a great company to work with.

BrandAlley is a website that offers discounts on various brands, but it seems that the quality of their service is not up to par. While the prices may be lower, the service is lacking and can be compared to that of a lower-end store. I have personally ordered from BrandAlley a few times and have had mixed experiences. Sometimes the products arrive in good condition, but other times they are damaged or missing important parts.

The biggest issue with BrandAlley is their customer service, or lack thereof. They seem to have almost no customer service available to help with any issues that may arise. I recently received a lamp that was missing key components, and despite multiple attempts to contact customer service, I have received no response or solution. This is extremely frustrating and shows a lack of care for their customers.

It is important to note that the Consumer Rights Act of 2015 holds retailers liable for faulty products, even if they try to ignore customers who return them. This means that even if BrandAlley does not offer a solution or response, they are still responsible for providing a refund or replacement for faulty products.

Overall, I would not recommend using BrandAlley if you want to ensure that your products arrive in good condition and that you have access to customer service if any issues arise. It is important to shop with retailers who prioritize their customers and provide quality service.

I gotta say, I'm not too impressed with BrandAlley. Don't get me wrong, they've got some good stuff on there and I've snagged a few deals in my time, but their customer service is seriously lacking. I mean, come on guys, it's not rocket science.

Delivery times are nothing to write home about, but I can't say I was expecting anything lightning fast. They don't make any promises they can't keep, so that's fair enough. But when it comes to returns, that's where things get a bit sticky.

They do give you a prepaid label for returns, which is nice. But watch out, because they might still take ?3.50 out of your refund for no good reason. I mean, seriously? That's just stealing, plain and simple. And when I contacted them about it, they didn't even apologize for their mistake. Rude much?

Honestly, I don't see how a company can get away with treating their customers like this. It's just not right. And with all the negative reviews they're getting, I don't think they'll be around for much longer if they don't sort themselves out.

So yeah, I'll give them three stars for the good products and deals, but they really need to up their game when it comes to customer service. It's not that hard, guys. Just stick to your own rules and treat your customers with a bit of respect.

I've been shopping on BrandAlley's website for the past 8 months and have spent over ?800 on their products. However, I've had some issues with them recently that have left me feeling disappointed and frustrated. I've reached out to them via email, but they haven't responded yet, which makes me feel like they don't care about my complaints.

I placed an order on 21/09/15, and it was supposed to take up to a month to arrive. They sent the first half of the order relatively quickly, but the item was a different color than the one displayed on the website. So, I sent it back for a refund. I was frustrated, but I let it slide as BrandAlley had been decent with me up until then.

Then, I waited for the second part of my order to arrive, but a month passed, and nothing came. I contacted them, and they explained that they missed the deadline to send me the item, and they hadn't even received it from their supplier. I was unhappy and frustrated because they took my money and held it for about 5-6 weeks, yet completely messed up my order.

As a repeat customer, I felt that I deserved some compensation for the hassle and frustration this brought to my life. They weren't as forthcoming as I would have expected, and they finally settled on compensating me with a ?10 voucher. After waiting over 5 or 6 weeks and paying for something that never got there, and being stressed trying to find a replacement gift, and having to physically go out and get the gift because time is of the essence, ?10 was not enough.

If anything, that ?10 voucher was a HUGE slap in the face and has totally changed the way I think of and view Brandalley. I was told they were 'sorry' but they weren't going to increase the voucher value. So now I'm left thinking 'Man, you're fine to take my money right away, a lot more money that you're giving me, I keep my end of the deal and you totally break yours, and as a customer, after all that, I am worth ?10 to you?' It's highly insulting to say the least.

I have not had a reply to my last email from a week ago, the one where I expressed the feeling that the ?10 voucher was an insult. I guess they have washed their hands of that issue. Poor customer service and care.

On another note, I've had great dealings with Bestsecret.com and secretsales.com. For reference, the Duty Manager's name is Chris; he's the one who stated that the ?10 voucher was a gesture of goodwill. Saying "I understand where you're coming from, however a gesture of goodwill is exactly that... I will not be increasing the amount."

I do not think he should feel he's in a position to be stubborn with a customer that he has completely disappointed. So please, consumers be aware, these people will not treat you well. They will take your money right away, but when something goes wrong for you, they will disrespect you and treat you like nothing. Their word is final.

In a world with so many consumer choices, it does not have to be like that. The customer chooses, not the companies. Stay away from BrandAlley. You don't need to go through what I went through.

So, I gotta say, I'm not too impressed with BrandAlley. I mean, sure, they've got some decent deals on their website, but the spam emails are just ridiculous. I've tried to unsubscribe from them twice now, but no response. And to top it off, I'm getting bombarded with up to 4 spam emails a day from them! It's like they don't even care about their customers.

I finally had enough and reported them to the ICO. And just to make sure they got the message, I forwarded ALL the spam emails to their CEO. I mean, come on, it's not that hard to have a decent customer service and actually listen to your customers.

Honestly, I wouldn't recommend using BrandAlley until they sort out their spam email problem. It's just not worth the hassle.

I gotta say, I'm not too impressed with BrandAlley. I mean, I ordered three things and only got one of them. What's up with that? And to top it off, they didn't even give me the discount they promised me when I signed up. Apparently, the other thing I bought wasn't expensive enough to qualify for the discount, but that's not what they said when I signed up. And to make matters worse, the two things I didn't get were still listed as available on their website. What a joke! I wouldn't recommend buying from this company if you want to actually receive what you paid for.

So, I recently ordered a birthday present for my family from BrandAlley and I gotta say, I wasn't too impressed with the whole experience. It took them a whole month to let me know that my order was delayed, which was a major bummer. And to make matters worse, when I finally got in touch with them, they told me that the item I ordered was out of stock. If I hadn't called them up, I would have been waiting forever!

What really irks me about BrandAlley is that they don't seem to be very good at communicating with their customers. And when they do communicate, it's often misleading. I mean, come on guys, get your act together! It's not rocket science.

And don't even get me started on their demand-supply chain. It's like they have no idea what they're doing. You'd think they would have learned from the December fiasco, which was all over the news. But nope, they're still making the same mistakes.

Overall, I wouldn't recommend BrandAlley to anyone. There are plenty of other online retailers out there that are much more reliable and trustworthy. Save yourself the hassle and shop elsewhere.

I gotta say, I had a pretty rough experience with BrandAlley. If you're thinking of buying something from them, make sure you know exactly what you want and what size you need. And whatever you do, don't order any swimwear or underwear - trust me on this one.

I made the mistake of ordering a swimsuit from BrandAlley, and when it arrived, it was way too small. I tried to return it, but that's when the real nightmare began. It's been over four months now, and I still haven't received my refund. I've been in touch with their customer service team, but they haven't been much help. Apparently, the decision about whether or not to refund me is up to their "managers," but no one seems to know who these managers are or how to get in touch with them.

Honestly, I'm pretty frustrated with the whole situation. I understand that returns can be a hassle, but this is ridiculous. I've never had to wait this long for a refund before, and I'm starting to wonder if I'll ever get my money back. So if you're thinking of shopping at BrandAlley, just be careful. Make sure you know what you're getting into, and don't expect a quick and easy return process.

I was so excited to receive my order from BrandAlley today, but unfortunately, I was left disappointed. The package arrived in a flimsy cardboard box and my five delicate ORLA KIELY ceramic items were just thrown in without any proper packaging. I could hear the items breaking before I even opened the box. It's such a shame because I was really looking forward to using this site as their prices are great, but what's the point if they can't even take the time to ensure that your items arrive safely and in one piece? I hope they improve their packaging in the future because I would love to shop with them again if they can guarantee that my items will arrive in good condition.

So, I was browsing through BrandAlley's website and I gotta say, I was pretty excited to see all the sale items they had on offer. I mean, who doesn't love a good bargain, right? I decided to check out their outlet section and found a couple of dresses that I really liked. I added them to my cart and proceeded to checkout. But every time I tried to pay, the site would kick me out! I tried for three whole days and it was the same thing every time. I even contacted their customer support team and they told me it was a problem with my windows. But I don't know, it just seemed a bit strange to me that the number of sale items never went down during the whole time I was trying to order.

Anyway, I decided to give it another shot today because I really wanted those dresses. But when I went back to the outlet section, I was pretty disappointed to see that the number of size 10 dresses had gone down from over 400 to less than 10. Like, seriously? Did anyone actually manage to order anything from this site? I'm starting to have my doubts.

Overall, I think BrandAlley has some great deals, but their website definitely needs some work. It's frustrating when you can't even complete a purchase after spending so much time browsing through their products. I hope they can fix these issues soon because I would love to shop here again in the future.

I gotta say, I had a pretty rough time trying to get in touch with BrandAlley's customer service. My hubby got me this gorgeous dress, but when it arrived, it was all smudged up with makeup! I was so bummed, but there weren't any more of the same dress in stock, so I really wanted to make it work. We sent them an email, but it took them a whole five days to get back to us! And even then, all they offered was a discount to cover the cost of getting it cleaned up. Which, don't get me wrong, is nice and all, but we can't even figure out how to actually use the discount! We've been trying to get in touch with them again, but it's like talking to a brick wall. Honestly, it's a real shame that their customer service is such a letdown, because the dress itself is really lovely.

I gotta say, I was pretty disappointed with BrandAlley. I mean, I was excited to get some new clothes, but when I opened up my package, it was a total letdown. Everything was all wrinkled and dirty, like it had been sitting in someone's garage for ages. And don't even get me started on the sizing - some of the clothes had no labels at all, and one dress said it was a size 42 when it was clearly a 10. What's up with that?

But the real kicker was when I got a dress with a different brand name on the label inside. Like, seriously? Are they selling knockoffs or something? It definitely felt like I'd bought everything from a charity shop or something. And the quality was just plain bad - some of the dresses weren't even sewn properly on the inside.

Overall, I wouldn't recommend BrandAlley to anyone. It's just not worth the hassle of dealing with all these issues. Save yourself the trouble and shop somewhere else.

I had a really bad experience with BrandAlley. I decided to purchase a refurbished iPhone 8+ from their website, but it was a complete disaster. Firstly, the item didn't arrive on the due delivery time, and I didn't receive any notification about the delay. I was really disappointed because I was looking forward to using my new phone. When it finally arrived, the packaging was unsealed and open, which made me wonder if it was Brandalley's fault, their provider or the postal service.

But the worst part was when I actually tried to use the phone. It was faulty and kept ghost calling random contacts, sometimes even in the middle of the night. It was really frustrating because I couldn't even use the phone properly. It also kept pushing random buttons without me even touching the phone. I was really disappointed because I expected a better quality product from Brandalley.

I decided to contact Brandalley to see how they would respond to my issue. I am still waiting for their response, and I hope they will be able to resolve the issue. I provided them with my order number, which is #***. I hope they will be able to provide me with a solution soon.

Overall, my experience with Brandalley was really bad. I wouldn't recommend purchasing anything from their website because of the poor quality of their products and the lack of communication about delivery delays. I hope they will be able to improve their services in the future.

I gotta say, BrandAlley is not the best online shop I've dealt with. I bought some Converse kicks on May 20th and was supposed to get them by the end of June. But guess what? They still haven't shown up! I've been hounding them about it, but all they do is blame their suppliers and push the delivery date back further and further. They've given me three different dates already! I get that they might have some issues with their suppliers, but they don't even apologize for the inconvenience and they don't bother to send you an email to let you know about the delays. If you don't contact them, you're left in the dark about where your order is. Honestly, I'd steer clear of BrandAlley if I were you.