Boston Market review: customer service and rewards program

Boston market has the worse customer service there is... The phone numbers listed for their corporate offices are a joke... It is actually a voice mail that you the customer has to leave a message... No one ever calls you back... You can never get a live person to deal with the customer service problems you convey to them... The restaurant always makes mistakes in the order for delivery; and, the only way to correct this, is to actually go to the restaurant... If you wanted delivery, why would you want to have to go to the restaurant and drive there to correct the restaurant's mistake... When you join the rewards program, upon purchase, you acquire points for free meals... Well, you don't always get the points you have earned upon purchase... I have been waiting over a month for two meals that were never accounted for...in fact, the boston market system, removed 160 points, by mistake, and a woman by the name of shannon, who left a great deal to be desired, told me that there was nothing they could do and nothing they would do... Nor would they compensate for boston market's mistakes, not even a coupon in lieu of losing all those points and never getting the earned points on the two meals... Boston market keeps their customers at bay and arm's length... The customer has to live with the mistakes that boston market makes... If boston market can't reinstate my points and give me my missing points, they could have given a coupon for a free meal, which the points represent... Why have a rewards program... And then you have to deal with the mistakes the restaurant makes, when they put your order together... The corporate office in colorado and the local restaurant #1007, in hallandale, florida need a going over when it comes to public relations dealing with customers... You can't even reach corporate with they system they have... You leave a message as indicated and that is as far as it goes... Boston market does not interact with customers whatsoever... The miami herald at one time had a column called action line... It is too bad that action line isn't around anymore, because they put heat under these type of businesses and got results... Boston market just ignores their customers...