The complaint has been investigated and
resolved to the customer's satisfactionResolved Bosch — never buy bosch - bad products, horrible after sales service
resolved to the customer's satisfaction
We bought a bosch washing machine (Maxx) on recommendation from an electrical retailer who claimed bosch washers are excellent - and later found out this is the understatement of the century!
We were very dissatisfied from day 1 - the machine took too long for a normal wash cycle - about 2 hours, furthermore - the washed fabrics came out smelly and full of detergent residues.
This was brought to the attention of bsh malaysia - their technician (Mr lee and mr tan) were initially very reluctant to even come to inspect the machine, despite the fact that the machine was new and still under warranty. After many phone calls, and calls to the country manager, mr herbert, they reluctantly came to inspect and eventually took the machine back to the factory for repair. Alas, when the machine came back, it did not perform any better.
We then request mr herbert to exchange the machine, which he even had the gut to refuse outright (This is terrible customer service and looks like bosch have no wish for any repeat customers - guess they are banking on advertising to trap unaware consumers). After many phone calls and even trips made to see him personally, he offered to take back the machine at 1/3 the cost in exchange for another machine of the higher range (Price offered was 20% higher than retail price at the shop)- we naturally turned down this rip off offer!
Never will we buy another bosch machine again - don't ever believe what they advertise.