Bosch
Reviews and Complaints

Ahh, the Bosch stainless steel gas range. When you go to light the oven, you cannot light the burners. When you go to clean the shiny surface, you end up wiping the letters off for the controls. When the oven is hot, you can burn yourself if you touch the right corner of the range top. Ahh Bosch. Why or why was I such a fool to buy such a worthless piece of junk? Did I learn my lesson. Yup. Never again, and I hope you will never make the same mistake. Don't be be led astray by appearance. Underneath that shiny oven is shoddy workmanship. Beware!

On Tue, Jan 18, 2011 at 2:45 PM, L. Holzer wrote:

Hello ComplaintsBoard.com

1/18/11

This is L. Holczer and I am glad you contacted me to confirm my posting. Anyway I sent off my last notice to BOSCH with an attached picture of mine (their) "burnt out" control module. I also mentioned that on my Care & Instructional Manual which included my unit plus

five others, the SHU33 was included. As I mentioned in my previous post the SHU33 was one of several units required by the U.S. Product Safety Commission for recall because of the control module. Do they really think that a "how to" guy wouldn't figure out that their circuit board in all these units is probably the same. AH DUH !
Now why this is a potentially dangerous problem is that along with flooding, the machine motor might stay on until it burns out. I first noticed my problem when the machine which was in quick- wash mode was still running after nearly two hours. I (according to the manual) stopped the machine, and it emptied the water inside. The next day thinking that maybe because we had opened the door to add some dishes had somehow screwed up the timing of the wash cycle. Unfortunately we did another test wash the next day at which time the motor keep running however this time water flooded our kitchen floor. And that is when we called our authorized Bosch Appliance dealer who recommended us our very good repairman, the owner of Davis Appliance, Glenwood Landing, N.Y. Anyway I am writing to tell you that an hour after I posted with you BOSCH has agreed to reimburse me for the expense of the control module. Again I do not expect them to guarantee the repair, my repairman has given me a year on the module, but I did not see how they could deny their own warranty concerning a either a flawed design, or manufacturing process concerning this electronic part of their machine. Otherwise when working this unit performs well, and is extremely quiet.

Thanks for your help,

Lou Holczer

After less than four years our Bosch Dishwasher -model # SHE42L 15UC - burnt out. As it was the day after Christmas we waited until 12/27/11 to contact our appliance dealer who recommended a good repairman. He figured out that it was the control unit, ordered a new one and replaced it. As Bosch has a five year warranty on its electronics I expected them to cover the cost of the control module. After several E-mails they refused to cover the cost stating that I had not used an authorized Bosch repairman. As I am not asking them for the cost of the repairman ($150.) nor a warranty on the repair itself I find their position on the matter unacceptable, and totally without class. In addition it should be noted that Bosh has already had a “recall” concerning its dishwasher control module on SHE43C, 44C, 46C, 56C, SHU33, 42, 432, 43C, and 53A. As these modules are all similar to my unit, I think the evident speaks for itself; they unfortunately designed a flawed control module, or have an outside vendor with a manufacturing problem.

I purchased this Bosch AquaStar 240FX, quite expensive water heater based on Bosch reputation for quality. I wanted to do my part to save energy, so spent more than twice
the cost of a conventional water heater. It functioned well for 2.5 years,
then stopped working. I thought "no problem", the warranty was a reasonable
5 years, similar to a "normal" water heater. I failed to read the fine print however. 5 years was for the heat exchanger ONLY. The rest of the parts were
warrantied for ONE YEAR ONLY!?. The failed part, the main circuit board was FIVE HUNDRED DOLLARS!, almost half as much as a new unit.
Even the cheapest conventional water heater lasts more than a couple years. This is my second bad experience with Bosch, as I had an early
failure of a dishwasher as well, where the replacement parts far exceeded
the value of a two year old appliance. I'll not consider purchasing another Bosch product. Beware an advertised warranty length to be sure it's on the whole product before purchase. To add one more complaint, I was on hold for over 2 hours for tech support to diagnose the problem

Called Thermador service, now operated by Bosch, on a Monday before Thanksgiving. Technician came on Tuesday morning, as promised. Tech had no idea of the problem, even though it was spelled out with the CRM the day before. The tech had to order parts from CA, and said they would be back in 3 weeks to install. With over 20 people coming over for Thanksgiving I was in shock. No one could care less, the tech said this was not his issue, and was not in his region anyway. Called CA office 10 times between Tuesday and Wednesday...only to find out that the parts would be there on Wed. but there was no one to install them. Begged and offered money for overtime, but to no avail. When I asked what we should do with our Thanksgiving and our out of state guests, she said, I can't help you...and so on and so on. They made no effort. I WOULD NEVER BUY BOSHCH OR THERMADO PRODUCTS AGAIN...this was not the first incident with them, and won't be the last...very disappointing how little effort they made. They honestly could not care less..

I have a Bosch drier purchased 2 years back. I am a full time working mom with two little kids so my drier is very important for my regular routine.

My drier stopped working on August 26th 2010. I have a home warranty. So I called my company and they associated us with Mr. Appliance. I talked to Mr. Appliance on August 27th and they agreed to send a technician on September 8th during business hours. Hence I had to take time off from work and stayed home for the technician. The technician came over on September 8th afternoon and after his so called investigation he said that one of the parts is broken and he will need to get it ordered from Bosch. I proposed at that time for him to bring the part from Lowes because that is where we had got our drier from but he said that they have to follow the process and order it from Bosch.

I kept calling them to check on the part all next week and by the time they could come to fix the drier, it was September 17th. The technician again came back during business hours (so I had to take time off from my work), and after his trial and error, he said that he had ordered a wrong part and there is actually another part that is broken and will need to order that from Bosch. At this point, it was more than 3 weeks that my drier was not working so I was not ready to prolong it longer. Hence I asked the technician to get the part from Lowes and try to fix it. He was so disrespectful that he started walking out of the house while I was talking.

Hence, I called Mr. Appliance office in Richmond. I could get hold of their Manager and he was not ready to listen to me. I was a little upset because:

--> firstly his technician did not investigate properly for the first time and ordered incorrect part

--> secondly I was not ready to wait for another 10 days

--> thirdly he was so disrespectful.

That Manager was no better and he never accepted that it was an error made on their part.

Anyway, I got a call from them on September 23rd that they had received the part from Bosch and would like to come and fix it. So again I took time off from work and stayed home for the KING technician to fix my drier. He came and tried to fix the drier with the newer part and that part did not fix the drier either. By this time I could not take it any longer because it was almost a month for me without my drier. Hence I asked him to get the part from Lowes and this time his manager agreed. So he got the part from Lowes and the drier started to work after a month FINALLY.

If he would have agreed on the first time to get the part from Lowes and not Bosch, I dont think we would have landed in so many inconvenient issues. These guys have no courtesy and they have no EXPERTISE. On the top of that, they dont have any Customer Service based approach.

I would caution anybody who is dealing with Richmond (Midlothian) based Mr. Appliance of not taking their services. They will keep prolonging the issue but they miss the Expertise and still dont have courtesy so listen to your suggestions which ultimately they end up following.

I took my vehicle to Bosch Service Centre for a minor service towards the end of July 2009. While in the workshop my vehicle was involved in a collission with another customer's vehicle. They promised to have my car fixed - no problem. Within 3 weeks I've had no feedback from them, when I eventually got my car, the hooter was not working, the car had no power and it was smoking like a tractor. Now another 6 weeks later I still did not receive my vehicle, and is now told that the turbo has packed up and needs to be replaced only to be told the next day that sensors needs to be replaced only to be told ... I'm still awaiting a final answer on what needs to be done to have my vehicle fixed. I've requested the reports from the various people involved without any success. On 3 October I was told that my vehicle will be ready for collection on 6 October but when we went to pick up my car was told that the parts have not arrived yet and could still not take my vehicle home. All I want is an honest answer and my car back in the condition I handed it over to Bosch Service Centre Silverton.

Purchased a Bosch Dishwasher from Sears in mid-April - had it installed in July (manufacturer product delay) - applied for the "agreed upon" installation rebate from Bosch through Sears and have placed several calls to find out where the rebate check might be. No follow-up from Sears at Solomon Pond Mall. Still calling to get some assistance from the Sears "large appliance" dept. Rebate was put in when the dishwasher was purchased on April 23rd 2010

We have a Bosch dishwasher, model SHU 5300, that has stopped working. After a brief online search, it is apparent that there is a defect in the circuit board of this particular model. Many consumers have had problems with it and many have posted complaints. The dishwasher is only three years old. Bosch will cover the cost of a new circuit board, but will not pay for the labor. The Bosch repair people want to charge us $100 to enter our house and look at the dishwasher. The labor would be above and beyond that minimum amount of money. Considering this is a problem that has been reported by MANY owners of this same model, one would assume a company such as Bosch would stand behind the product and offer to cover the expense of the repair. (Honestly, one would assume Bosch would have issued a recall and fixed all of these defective machines before allowing so many customers to be unhappy.)

I am extremely dissatisfied with the dishwasher, but I am even more dissatisfied with the Bosch company.

First called 2/1 to tell them that Bosch stackable dryer door hook had snapped off - bought from B&S five years earlier as a washer/dryer unit for about $1800. Arranged to have technician come for "assessment" even tho I told them what was needed. Blizzards came and it was rescheduled. Technician called 2/16 and because I read the #on the dryer door, he was able to handle assessment on phone - charge was $99.95. On 2/19 when I came home from work there was a message from B&S asking that I "authorize" the ordering of the part - couldn't call until Monday as they were closed and not open weekends. On 2/22 I authorized the ordering and also a charge of approx. $106. When the part came in, the first Monday or Tuesday (my days off work) that was available was today so I set up the appt. with the technician. He arrived during the window that was given to me and within 10 minutes was out the door. I just feel that over $200 for having this expensive dryer repaired when I knew exactly what part was needed is excessive; additionally, from Feb. 1 to March 8 is too long - even with blizzards! They have lost me as a customer for anything.

Ronnie Weems of BSH New Bern, NC head of Security has sexually harrassed me with Al Jones a contractor. They have caused me so much stress and didn't help me when I was being harrassed by the mail lady, instead when I put a two week notice in they would not let me return to my job. I was only doing what I thought was right by the company by leaving since no one would help me.

They came on night and was asking us to do a bag check, that someone had stolen a palm pilot and the language they were using was just so insulting. They would say sorry I am not used to a girl being around, and that's an outright lie, there are women all over the company and since they are best buds with the plant manager Mr. Tucker, as they all ride bikes together.

They really treated me terrible, language, not helping me when I was being harrassed as they are supposed to. Which I have copies of my emails and sound recordings to back this up.

I even watched Al Jones lift a ladies shirt up, she had just married a man inside, but that activity should not go on in the work force, she was not married to him, and yet I think most are afraid of him being the plant managers best friend.

There are Forklifts left in isles with propane open and do nothing about it, we had a gas leak for a week and they didn't do anything right away to fix it. That was so dangerous for all of the employee's but most didnt know about it. Putting lives in danger is not doing your job.

I have contacted the NC Labro, WorkForce, Lawyers, Sexual Harrassment law suits and many others are taking this very serious.

This kind of treatment Must STOP!

We bought a bosch washing machine (Maxx) on recommendation from an electrical retailer who claimed bosch washers are excellent - and later found out this is the understatement of the century!
We were very dissatisfied from day 1 - the machine took too long for a normal wash cycle - about 2 hours, furthermore - the washed fabrics came out smelly and full of detergent residues.
This was brought to the attention of bsh malaysia - their technician (Mr lee and mr tan) were initially very reluctant to even come to inspect the machine, despite the fact that the machine was new and still under warranty. After many phone calls, and calls to the country manager, mr herbert, they reluctantly came to inspect and eventually took the machine back to the factory for repair. Alas, when the machine came back, it did not perform any better.
We then request mr herbert to exchange the machine, which he even had the gut to refuse outright (This is terrible customer service and looks like bosch have no wish for any repeat customers - guess they are banking on advertising to trap unaware consumers). After many phone calls and even trips made to see him personally, he offered to take back the machine at 1/3 the cost in exchange for another machine of the higher range (Price offered was 20% higher than retail price at the shop)- we naturally turned down this rip off offer!
Never will we buy another bosch machine again - don't ever believe what they advertise.

Bought the unit online from houeseneeds.com. Installed the unit and it doesn't work. Contacted houseneeds to be advised unit is not returnable because it had been installed (Like i'm suposed to know it's dead by looking at the box?) was advised to phone the service line but live in a remote area with no phone service. So I emailed a help request form found at boschhotwater.com, 4 times... No reply to date (2 weeks)
Do not buy any products from bosch or houseneeds... They will sell you junk and cut you loose to fend for yourself!

Do NOT invest in any Bosch appliances for your house! I built a second home and outfitted it with what I thought was the top of the line appliances; Bosch diswasher SHE531UC, washing machine, and dryer--within 3 years the washing machine started to make a metal grinding sound so I contacted the authorized repair man. $250 for parts/labor--2 wks later it was worse and then stopped working completely. Repair man stated that it was defective and couldn't be fixed. Called Bosch customer service (used loosely since they are useless and not happy people!) and they told me that it was installed incorrectly and there was nothing that they could do. Less than 2 yrs later the dryer stopped working--some mysterious defect that resulted my purchasing a new dryer (obviously not a Bosch!). And now as I sit here typing my dishwasher which is only almost 6 yrs old has been cycling endlessly...goes down to 1 and sits...This is evidently a "known" defect for this machine but Bosch won't even tell you what part it is so that you can order the replacement...Worthless!

We have owned our Bosch range for four years. During the first year we noticed there was dust in between the glass in the oven door. There is no visible opening where we could see how it got in there and there is no way for us to access it to remove it. It's kooky looking and not what you want see as you check out the roast in the oven. The vendor referred us to Bosch and Bosch advised us to get an independent tech. This obviously occured at the factory so we do not see why it should be our expense. It's devalued our "top of the line" kitchen.

Re: recall model shu43c. Bought a bosch dishwasher in march 2005 from lowes. It worked fine for awhile, but cycles were taking longer and longer to complete (Hours). I called sears in feb 2008 for a repair. Sears estimate to repair was $400 for a controller part. I declined since I didn't pay that much more for the machine initially.in early 2009 I got a "recall letter" from sears. Worked with bosch and sears under repair authorization a186476 to order part and sears installed it on march 14 2009. Machine still had very long wash cycles (Hours) so I called bosch again and they recommended a different service technician (K&n services). Bosch faxed authorization to k&n, so I don't have record of that authorization. K&n came out and re-worked the control board, and the machine worked for a few months. I called k&n service to come out on october 29, 2010 because I suspected the heater wasn't working. (Dishes were sloppy wet at end of cycle). The cost to repair the heater is in excess of $400 because the machine will have to be pulled for underneath the cabinet and re-installed. Heater (Part 80317) cost $122.71 retail. Technician suggested I call bosch to see if they would cover any of the costs, and sugggested that the sears guy was responsible for heater failure due to faulty installation of control unit. I called bosch and they said that the heating unit would not be covered as it wasn't a "fire hazard". They offered to sell me the part at a 50% off their cost, and ship it to my home. If I had trouble with sears installation, I would have to take it up with sears. Incidentally, both k&n and bosch bought up the sears liability on their own... Without any prompting from me. I don't know my nest step just yet. I'm hoping to file a consumer complaint of some sort, just getting started.

Bosch powerstar tankless water heater quite before one year, well I buy my work jeans at goodwill so I buy some jeans at goodwill they seem to fit (zipper was short had a funny size) when I got home to wash them no hot water so I put them on, then I discovered my preverson, the thought of bush and camel toe in the jeans,! Because they were womens, now I go to goodwill just to look for woman's jeans, the thought of bush anc camel keeps me going up and down the jeans, oh bosch, oh bosch... What have you done to me

My wife and I bought a Bosch Dishwasher and what a terrible decision! It shuts down every few months on a very expensive dishwasher and Bosch was unwilling to negotiate a solution. It's very expensive, over-engineered and there are very few authorized companies authorized to repair these dishwashers. In DC there is one and it costs a bloody fortune.

When it works it works wonderfully but it's a lousy product and even worse customer service.