The complaint has been investigated and
resolved to the customer's satisfactionResolved Borderlinx — beware... perfect scam
resolved to the customer's satisfaction
These are the facts. Ordered 8 pieces of clothing items (light wear) worth 90 pounds. Items delivered to Borderlinx and they said the weight was 8kg and including some crazy import tax calculation, wanted to charge me 210 pounds for shipping from UK to Thailand. I asked them to send the item back to the shop as the shop provides free returns. There's even a free returns label provided. Just to return, Borderlinx would charge 20 pounds for 'admin fee'. To send my items to another UK address (which would have been free had I sent it from shop to the UK address), it would cost 35 pounds. So basically, the company presents itself very well at the start, but they charge some exorbitant shipping fee. If you don't want to ship, they charge you exorbitantly for returning to shop or to send within UK. You are left with little choice. I paid 35 pounds to send the clothes to my friend's address. It took them 7 days to send the items, with numerous reminders from me. The weight stated on the DHL package when it arrived at my friend's house was 0.5kg! How did 0.5kg become 8kg? So just be careful, nothing is transparent and they have you hostage once your items are in their hands. It's actually quite a perfect scam. If you don't pay up, they have your items for free to be auctioned off. If you don't ship overseas, they still get a huge profit from sending your item from UK to UK. If you choose to ship overseas, you're paying a crazy amount of money to do so. My advice: Avoid them like the plague!