Books-A-Million (BAM) — elimination of refrigerated treat case.
I have been visiting Books-a-Million in Hammond, LA for as long as it has been open. I have seen some very strange things done in every one of the 3 locations they have been. All of the "changes" have been corporate in nature. This last change of eliminating the treats case is ridiculous. When are you corporate people going to understand that one corporate model does not work everywhere. You trust your managers to operate a multimillion dollar store why don't you leave them alone and let them do the things they know will work in their area. You people micro-manage too much. The sales tactics that are successful in Michigan went be successful in Louisiana. When you understand that then your stories will really begin to make a profit.