Booking.com

I booked a hotel on booking.com that was non refundable. But payment was to be made when I arrived at the hotel. The day after I reserved the hotel put through the charge on my credit card. And they charged $60 too much. I tried contacting booking.com via email three times but no response. I also called three times and was on hold for 15 minutes. Each time the call was automatically disconnected after 15 minutes. To top it all off, the day after I booked I checked on booking.com and found the hotel was $35 cheaper!

I booked a hotel stay via www.booking.com and found a really good deal.
There was no prepay needed, price was reasonable and I could cancel at any time for free.
I made my reservation and was immediately charged the full price! When I contacted Booking they said that I was charged a prepay! I told them that there was a mistake and that it was clearly said on their site "no prepay" and they replied that was impossible.
When I arrived at the hotel I asked the hotel manager and he said that they never asked their customers to pay a prepay fee! Booking is a scam, they are the worst and I am very disappointed!

Booking.com is a fraud company. I can not believe no govt. Has taken strict action against such fraudsters. I got charged with full amount on my credit card on 2 seperate bookings when it was clearly written no prepayment needed. Still my credit card charged the moment I entered finish booking.

When I contacted hotel, they said payment has been taken by booking.com and not by the hotel and they said booking.com is responsible for all this fraud.

Below are the booking numbers:
[protected]
[protected]

Never use booking.com. The website is designed to defraud and miss lead. I pressed on the reserve button to hold a room for a weeks stay, however, it immediately took my money and they have subsequently refused to refund me. Since this happened I have discovered the internet is littered with people who have been defrauded in the same way. Booking.com is a disingenuous organisation designed to defraud and miss lead beware and stay away!

In early March of this year, I went online at Booking.com to make a reservation at a hotel for March 20th. A week before the reservation date, my plans changed and I called the hotel to cancel. They told me I didn't have a reservation for the 20th. They checked their records and found that my reservation had gone through for the date I actually MADE the reservation in early March so my money was gone because they claimed I was a no-show. I called Booking.com and they checked with a manager to see if there was a "glitch" with the system on the date I made the reservation and they came back and told me there wasn't. I then called my credit card company and the person who handled my call, after hearing my story, said HE had a similar thing happen, only Booking.com reserved a room for him three weeks AFTER the date he actually reserved. So when he arrived at the hotel they told him they were booked and he had no reservation. There is something wrong with Booking.com website and people are losing their money. I lost over $100.

The site did not give an option for 3rd person. Yet, the room I booked had 2 twin beds and a pull out bed couch so I was not worried. Upon arrival, they charged us an additional 80 Euros per night for the 3rd person. We tried hard speaking to various levels to get the amount lowered to no avail. The same room for 1 person was 20$ US dollars less than for 2. It was unreasonable and placed a financial hardship on us to pay an extra 600 Euros on the fly. Adding to that was the hardship placed on me when they left the initial pending authorization on my account even after full payment posted. Was a beautiful stay other than the financial aspect. I think it would be morally right for the hotel to refund me 60 Euros per night, which would mean I would have paid an additional 20 Euros per night for the 3rd person (which is the amount they charge for a 2nd person). Such a reputable and fine hotel should not have treated someone from another country with such a financial shock it was unreasonable and I would greatly app booking.com advocating on my behalf as I am a regular client and have never complained. Thank You for your assistance.

We placed an hotel reservation with bookin.com for Nantasket Beach Resort, in Hull, Massachusetts. Instead they made the reservation on Nantasket Hotel. We have sent booking.com a few emails complaining about the facto and they never did anything. We could not cancel the reservation with the hotel, because it was done by booking.com under the agreement of no cancelation and we have no choice but going to that hotel or losing the money. Shame on this company that should be investigating by the authorities.

Me and my partner booked to stay in The Dublin Viking's House (Booking number: [protected] PIN code: 3351) in Dublin (1 Kenilworth Park) from March 10th - 13th. There is absolutely NO soundproofing whatsoever in this building. We arrived in the evening on March 10th and didn't have too much trouble as the noise finished earlier than the next night. However, on the night of the 11th we could hear absolutely everything echoing throughout our room all night long. Above us, they were only talking, walking around and phones vibrating but it was loud enough to keep us both from sleeping. It finally stopped at around 5am, by which time we were both shattered and it totally ruined our day (1 out of our 4-day holiday!)
We were so angry that we tried to call the owner (on +[protected]) at 2am but he didn't answer. We called again in the morning and told him what had happened and how upset we were, that there was no way we would stay there again that night and we wanted a refund for last night (as we had one of the worst nights of our lives) and that night (as we weren't staying there). He said that he would have to work out how much he owes us and would call back on Monday (13th).
It is very simple. We paid £239 for the 3 nights, which makes it £79.66 per night. We want a refund for the last 2 nights - where we didn't sleep there (present or not!). That makes a £159.33 refund. He never called back and has not answered our calls since.
We stayed in Clifden House (32 Gardiner Place) on the Sunday (12th) night instead of Dublin Viking's House. We were out of there before the 11am checkout on the 12th, we could not bare to be there a moment longer!
This property does not meet Building Part E (Soundproofing) Regulations (http://uksoundproofing.co.uk/regulations/) and is not fit for purpose! I will not hesitate to inform the authorities if we do not rightfully receive our refund...and fast!

My reservation no [protected] at Puri Golden sands, India between 9th march to 12th march 2017 through booking.com. They have mentioned via mail that Resort has charged full cancellation money and not refunding. Following which I raised complaint to all concern authorities here in India against resort.
Today I got call from resort and intimated that they have not charged my card and its booking.com has charged the money and they will communicate with them and revert.
I am unable to contact booking.com over phone. Phone no provided not working.
I have not availed or stay in the property for the mentioned dates. I cancelled the booking because facility like swiming pool which they mentioned was not operational and I mentioned same while cancelling.
I have not received any reply from booking.com for my previous messages. So Please take mecessary action to refund my hard earned money.
If this is not the correct address or platform for complaints in India..please provide me contact no and mail address for India service
Thanks and regards
Dipankar Ghosh
Email: [protected]@gmail.com
+[protected]

I booked Holiday Inn Ottawa East through booking.com in Ottawa at from Feb 17-18, I have booked two double rooms each for two nights, and I made some changes to my reservation that change one double room to one bedroom suite. But when I checked in, I found out they didn't make any changes to my reservation and messed up my reservation totally. They booked me one double room with 3 nights and the other double room for one night. But I need two rooms to stay two nights! Under my pressure, Holiday Inn changed my reservation to two nights for two double rooms. Issue appeared when we checked out, I found out they cannot process my payments while I can clearly see my credit card have already being held for such amount of money. I have to use my friend's card to pay it and I find out they have charged me twice on my credit card. I'm the genius member of this company and they still cannot refund my payment. They sucks

I booked on booking.com and found it cheaper on another site same day. So I followed the process for a pricematch, they have a guarantee, well it took 3 days for them to check and they only checked because I called. Then price went up so no pricematch. Terrible customer service and take down your guarantee. I travel all the time and will go out of my way to not book through this site.

Rose Well Country House Magaliesburg South Africa.
Unfortunately the very next day it was established that it eas not suitable for my pets so it was cancelled immediately. However they were so quick to draw out the money. Now ive been messed around for almost ten days waiting for the reversal. And i neef this money urgently
Please can you assist in sorting this out.
I usually use and recommend booking on your site all the time but have now been extremely disappointed. Thought this was a reliable source of booking.
Jenny Sartor
[protected]

I booked a room for a friend on her way home from staying with me. I inadvertently gave her old email address for her to receive the booking confirmation. I realised immediately what I had done and went back to correct it, which I did as I was able to add another email and change it as her primary email. She received an email from booking.com asking her to register but all attempts failed. I called customer services and was given a load of spiel that they could not help as they needed the booking number which neither of us had. They could not help for security reasons, and the fact that I didn't have the booking number. What rubbish. So I was left not knowing whether the hotel was booked or not and no one would give me answers. I then called the hotel who were very helpful and we resolved the problem..I will never use this company again as there is NO customer service. Furthermore, I cannot find a complaints contact regarding hotel bookings, so am resorting to this site.

I wanted to book a hotel in Manchester and the one I found said 'reserve now, pay later', however they've attempted to make the full payment today which I do not have. They were useless on the phone and said it was my fault for selecting non refundable even though they all say that they're non refundable for the hotel I chose (see pictures) but they all say 'pay later' aswell, it was very unclear about the rules! It should quite clearly state that the payment was needed the day of booking, absolute joke this company and the hendham house in Manchester! Not helpful in any way and are just blaming me for the whole thing.

Being a retired educator I find the new kindergarten commercial extremely rude to educators, it is not funny! It is not an easy job, especially when parents have very little respect for educators as is. No it's not funny, it's disrespectful!
People truely have these misconceptions. If a classroom was like this it would be because parents "Do Not teach their children to behave properly in the first 5 years".
People that educate do it because they want to help society, not for the money. I don't see people disrespecting business CEOs ( that make a lot more money) in this way.
A great deal of former educators ( save money for retirement) so they can travel. I Will Not Be Using Booking.com

Dear sirs,

I was booking on 01.03.2017 via your glorious booking.Com webpage after a long time again a hotel and i deeply regret it, because nothing has changed. Your offer did not mention anything about cancellation fee - and this is why i cancel this booking. Already yesterday immediately after receipt of your booking confirmation - there and only there and at no time earlier - you stated the conditions of cancellation. And now i cancel this booking because this a delusional sales behaviour which i don't accept at all. And i expect from you that you send immediately confirmation about a free of charge cancellation and also instruct the hotel accordingly. I will for sure instruct my bank to return any charge which should be charged to my credit card. Furthermore i will spread both on facebook as well as on any webpage i can find and also on instagram about a further anti customer behaviour of your company. There is already written a lot about similar cases and you still proceed - so this is a deliberate misrepresentation of facts and a deceit and fraudulent concealment of the complete offer package. At no time on the booking screen there was anything clearly mentioned about cancellation fees! after booking suddenly it is mentioned!

the absolute 100% impertinence is that you are mentioning that it needs up to 48 hours time till the hotel will confirm - so they can take 2 days to move their fingers on the keyboard but you expect me as customer to pay cancellation fees when i cancel 5 minutes after booking? these are real mafia methods.

I expect your cancellation confirmation by return mail until tomorrow 03.03.2017, 4pm cairo time.

Br
kmfahr

Upon arriving at the hotel that I reserved and paid for through Booking.com I found out that the hotel was holding two bookings under my name. I politely informed them that I had reserved only one room. However, as both the reservations held via Booking.com were subject to 100% cancellation penalty I was charged for the second room. I queried this via email with Booking.com and was not even afforded the dignity of a response. I called and spoke to a representative who informed me that I had made two bookings within 5 minutes of each other. How is this possible? The Booking.com representative seemed totally uncaring. Issue not resolved.

I am furious with booking.com. I booked a hotel that said no pay until you arrive. Yet I was charged a significant sum 4 months in advance without my permission. I of course cancelled our stay. I Have emailed booking.com many times now without any reply. The hotel in question has said it will take up to 3 weeks to refund me which is not acceptable. AND NO Response from booking.com.

I would urge people not to use this company that treats their customers so badly.

I booked a hotel stay via www.booking.com and had a bad experience with then. These guys gave me nothing but trouble and I will never use their service again!
When I booked my room there was one price and after I paid I noticed that they charged more. I contacted Booking and asked what was the reason and their rep said that price has changed so they took more. Are you kidding me?
I decided to book a room and between that decision and money deduction there was a 5 minute difference! They claimed that while I was filling all the necessary information price has changed! What a scam! And of course they refused to cancel my reservation, because they didn't want to give my money back. These people are not to be trusted!

Address for this hotel is 2192 Mount Zion Parkway, Morrow, GA 30260

I Booked an Executive Suite for 109.00. I was given a standard room with no exhaust fan in the bathroom. I ask the hotel clerk about not have a fan in the bathroom. She stated, " all our rooms are the same there are no exhaust fans in the bathrooms because the rooms are being redecorated because of a fire. Therefore, it would be useless for me to put you in another room." Secondly, people in the room above room 222 stomped over my wife and I heads all night long. Therefore, we didn't get any sleep.

Why would you book me a room like this one an call it an Executive Suite? The money I paid for this room overnight I could have stayed at the Drury Inn and Suites and gotten much better service! This is outrageous! I am a first time customer and I plan for this to be my last. I also found out from another customer that the room I was surpassed to have was given to another customer.