CB Medical Services and Facilities Bonitas Medical Fund Disgusting thieves

Bonitas Medical Fund Reviews and Complaints

Bonitas Medical Fund review: Disgusting thieves

KeshiaC1986 of US

Jul 30, 2025 4:13 am EDT

Verified customer

Featured review

I am extremely disappointed with the service I’ve received from Bonitas Medical Aid. A claim was submitted by a pharmacy on 15 July and was rejected, so I paid the R479.00 in cash. I then contacted Bonitas to claim this amount back from my savings, and was assured it would be paid directly into my account. I followed up multiple times — more than 20 calls — each time being promised that the payment was in process. I even submitted my proof of payment and a statement from the pharmacy. Despite all this, Bonitas has now informed me they paid the service provider instead, and I must now try to recover the money myself. When I requested to speak to a manager, I was told they were either in a meeting or at lunch and would call me back — but no one has contacted me. It is unacceptable that I pay R8000 every month in medical aid fees, yet I am left chasing a refund of R479.00. The lack of communication, accountability, and follow-through is appalling. I am considering opening a formal case of theft, as I believe I have been treated unfairly and dishonestly.

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Bonitas Medical Fund Contacts

Bonitas Medical Fund phone numbers

+27 860 002 108
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General Information

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11%
Confidence score

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67%
Confidence score

HIV / AIDS Programme

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33%
Confidence score

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33%
Confidence score

Oncology Programme

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Back And Neck Programme (DBC

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20%
Confidence score

Report Fraud

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Bonitas Medical Fund emails

queries@bonitas.co.za

100%
Confidence score: 100%

Support

Bonitas Medical Fund address

BlockG, 164 Katherine St, Gauteng, 2196, South Africa, City of Sandton, 2010, South Africa

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