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Bojangles’ International / Becajun.com
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Bojangles’ International / Becajun.com
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1.4 87 Reviews

Bojangles’ International / Becajun.com Complaints Summary

8 Resolved
79 Unresolved
Our verdict: If considering services from Bojangles’ International / Becajun.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Bojangles’ International / Becajun.com reviews & complaints 87

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Newest Bojangles’ International / Becajun.com reviews & complaints

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1:36 pm EDT
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Bojangles’ International / Becajun.com iced tea tasted like rubbing alcohol

I typically enjoy a good breakfast at Bogangles, but this morning's iced tea left a bad taste in my mouth (literally). As a regular drinker of iced tea (half sweet, half unsweet), I realize that tastes may vary on a daily basis. However, the tea I had this morning was so terrible, I could not drink it. It tasted like they sprayed rubbing alcohol in the container and didn't rinse it out. It actually had a slight burn of alcohol to it. I did not drink the tea till I was out of the building, so I didn't have a chance to say anything to the employees. The reason I decided to write the complaint is that my wife said she had the same experience at the Bojangles in Moncks Corner, SC. It makes me never want to drink tea at Bojangles again. For a company that claims to steep tea "the old fashioned way" they need to get this very simple recipe right...

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9:44 am EST
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Bojangles’ International / Becajun.com rude service and deceptive business practices

I had been a regular patron of the Bojangles located on Buford Highway in Buford since it opened a few years ago. The staff had always been so very courteous and attentive. The food has always been fresh and hot. A couple of weeks ago I go in an order sausage and biscuits. I take a bite and the bread is warm but the sausage is cold. I open it up and the meat has a greenish look to it. I return to the counter and almost immediately I am given a fresh product. That day I left a satisfied customer. I have a biscuit habit.
Just recently I go in an order sausage and biscuits. Meat is cold bread is warm.
This time I go to the counter and I am greeted with a not so personable young woman and immediately she snaps, “What’s the problem?”
I try to humble myself and explained the problem. She responds, “It will be eight minutes before the sausage is ready!”
I let her know this is OK. So I stand at the counter about twelve minutes watching orders come and go. I finally get mine.
A few days go by so I come in early Sunday morning. I had just come in the day before for lunch. Again I am greeted by this not so charming young lady who I found out later was the manager. I asked her was she in a good mood? She snaps back, “What do you mean am I in a good mood?” I went on to explain the previous incident and told her that I was not looking for a repeat episode of that day. Without apology she snaps, “What are you having?” without answering the question or apology. There happened to be a young woman standing next to her when all this was going on who I suspect was a trainee because most of the people that had normally waited on me I had not seen in a couple of weeks.
I told her that I would like the other young lady to wait on me. Again in a stern response she says, “I am going to wait on you!”
I said not today and left the store.
On Tuesday I contacted the corporate offices customer services line and was greeted by a young woman. Now to add insult to injury I was asked several invasive questions. I was asked for first name, last name, address, phone, email and age. How often I went to the store and how much money I spent at each visit. After have given all this information, which has been more than ten days ago, I have not been contacted by anyone and never an apology for the rude behavior. It is not my objective to slam this restaurant or the company. I wanted to share my experience with you in hopes that this will never happen to you or anyone you know. We all love fast food but when it is tainted by bad service and a poor product we look for other places to go even if you have to drive a little further. We need to be able to trust the establishments in making sure they deliver.
I guess Chick-fil-A will be getting my biscuit money from now on. Man I miss Po Folks!

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1:34 pm EDT
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Bojangles’ International / Becajun.com cold chicken an little bug in mashed potatoes

I bought a meal deal last night w chicken mash pot gravy dirty rice and buiscuts..this was my first time eating there since they opened. # 1 my chicken was cold my 4 kids didnt even wanna eat it and to top it all off there was a bug in the container of mashed potatoes uugghh..

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reallays
Powell, US
Dec 17, 2011 6:53 am EST

It definitely sounds like the food holding time was mutually incorrect and horribly displayed. Next time I would personally ask whoever is taking your order for the holding time expiration of your food; if they are unable to tell you ask them to temp-check their product. (Under 140 degrees F is considered unsaleable and must be discarded immediately.

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8:17 am EDT
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Bojangles’ International / Becajun.com overcharged

I took my brother to bojangles on April 09, 2011 and just got him a meal purchased with a card. I didn't get a reciept with it but I thought it was fine cause the cashier was a girl I used to go to school with. But for some how I checked my account activity today and it saids that bojangles was charged $65.00 out of my account. Now I don't understand where that just comes from. Everytime I've purchased something there nothings ever been wrong until when I just checked my activity! I'm going there tomorrow but I have no reciept to prove what was purchased but my statement says is been deductive $65.00 so I'm curious if I will be able to be reemburst. My purchase was only $5.89!

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reallays
Powell, US
Dec 17, 2011 6:57 am EST

You can definitely be reimbursed, speak with the manager in charge about your transaction; get a bank statement that says what you were charged with and let them have a copy of it for their own records to keep on file. Her fingers must have slipped on the buttons and charged you for about 11 times the amount you should have been charged for. This has happened to me but I always caught it before I took their money. It's a simple mistake, but very hard to over-look.

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11:48 am EDT
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Bojangles’ International / Becajun.com misleading advertising

They advertise free iced tea with chicken meal. When I ordered since a drink is included in the meal I could select another drink and get my free iced tea. NOT the case, . The iced tea that was free with the meal was included in the price of the meal. So I paid for my free iced tea. When I complained about the advertisement they just looked at me like I was crazy. Although the restaurant was VERY clean 4 (four) flies zoomed around us as we ate. I will not return to that Bojangles or any other.

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6:45 pm EST
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Bojangles’ International / Becajun.com messy food

I went through the drive through at this Boangles around 7:30 pm and ordered a sausage, egg and cheese biscuit. I pulled up, paid and got my food and didn't think to look in the bag because I was running a few minutes late for work. When I finally got a chance to sit down and eat and pulled out my biscuit, it was SO sloppy and not even wrapped correctly. The paper they wrapped it in was entirely too small for it and the egg and cheese was half way off the biscuit, making it even sloppier. I know I only paid about $2 for my food, but I feel like they could at least wrap the darn thing up a little neater.

Read full review of Bojangles’ International / Becajun.com and 11 comments
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frostywoman
, US
Jul 17, 2013 3:00 pm EDT

THE EGG BACON WAS COLD THE CHEESE LOOKED OLD AND MY FRIENDS SAUSAGE AND TOMATO BISCUIT WAS COLD AS WELL WHEN YOU EAT OUT YOU EXPECT IT TO BE AT LEAST WARM COME ON YOU CAN DO SO MUCH BETTER THEN THIS

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Idocare
Washington DC, US
Jul 18, 2013 9:53 pm EDT

Did you speak to some one? Did you eat it?

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reallays
Powell, US
Dec 17, 2011 6:50 am EST

Oops, commented on the wrong complaint; sorry.

But related to this one, that was very lazy of whoever wrapped your food, packed it, and gave it to you, which could be two to three people that see your food. I don't really think it's something to complain about unless your biscuit was inside of your egg leaking all over the bag with grease, though.

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reallays
Powell, US
Dec 17, 2011 6:47 am EST

I don't see how this is a complaint. Allergic reactions can be random from time to time; you may not be allergic to it yesterday, but today you may swell up and turn red for the rest of your life when you eat something..
Just be careful.

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Louis Alexander
Lilburn, US
Jul 16, 2011 12:37 am EDT

Bojangles previously had a location on Indian Trail Rd, Lilburn GA until recently. It closed due to a dispute with the maintanance of the sewage line servicing the store - so, they closed. This was a great location on a very busy road and across the street from Greater Atlanta Christian School. This was a very successful business and the staff were fun and outstanding to the patrons. It is unfortunate that this location for Bojangles did not work out.

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Louis Alexander
Lilburn, US
Jul 16, 2011 12:26 am EDT

I went to Bojamgles In South Carolina and purchased 4 ham biscuits and two VIP coffees to go. Much to my surprise, the attendant, Angelio, informed me that they did not honor VIP coffee purchases for "to go" orders. This is a foolish rule, because if I dine in I would have at least one refill, whereas, to go there would be no refills. I absolutely will not stop at this Bojangles again ( I-20 East of Augusta, Georgia). By the way, those people need to clean up a bit - - the floors and their personal attire. Also, the biscuits were literlly wadded up in the wrapping. I frequently stop at Bojangles in Lawrenceville, GA, Woodstock, Georgia, Valdosta, Georgia and Orange Park, Florida. I have never experienced a similar problem

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sdwall
Cherryville, US
May 26, 2011 5:38 pm EDT
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Some employees have no respect. For one, Before I will let anything go out my window, I say to myself, "Would I wan't to eat that". And there is no reason for them to be putting it in there sloppy!

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MARGARET PAYTON
CASTLE HAYNE, US
Mar 08, 2011 5:07 am EST

I EXPERIENCED AN INCIDENT WHILE AT A BOJANGLES DRIVE-THRU WHERE MY DEBIT CARD WAS NOT RETURNED TO ME. TWO HOURS HAD PASSED BEFORE I KNEW IT WAS NOT RETURNED. AFTER GOING BACK TO THE STORE TO GET THE CARD, I REALIZED I HAD NO IDEA IF THE CARD HAD BEEN COMPRIMISED OR NOT. AFTER ALL, ALL ONE HAS TO DO IS WRITE DOWN THE NUMBERS FROM THE CARD AND PLACE ORDERS TO ANYWHERE ON EARTH. THE CARD WAS MISSING FOR ABOUT 2 HOURS. SO I HAD IT CANCELLED BY THE BANK. THEN I REALIZED THAT I HAD DRAFTS SET UP ON THIS CARD, SO I HAD TO CALL ALL THE MERCHANTS, CANCEL THE OLD CARD AND GIVE THEM THE NEW CARD INFOR. ASIDE FROM HAVING A HELL OF A PANIC ATTACK, NERVES ON END AND THE FEAR OF WHAT MIGHT OR MAY HAVE GONE ON WITH THIS CARD WAS JUST TOO TO BEAR. I GOT A CALL FROM A "TODD". DON'T KNOW WHO HE IS OR IS HE IS A MANAGER, ASST. MANAGER OR DISTRICT MANAGER. HIS RESPONSE WAS SORT OF LUKE WARM ONLY SAYING THEY DO BACKGROUND CHECKS ON EMPLOYEES. GOT A CALL FROM A "MARK" WHO LEFT A MESSAGE THAT ONE OF HIS STORES WAS INVOLVED. I CALLED HIM BACK TWICE, STILL HAVE NOT HEARD FROM HIM. NOT HAPPY AT ALL WITH WHAT HAS TRANSPIRED WITH THIS. HOPE THAT A BOJANGLE BIGWIG WILL READ THIS AND KNOW JUST HOW TRAUMATIC THIS HAS BEEN BY CHECKING EVERYDAY ON MY ACCOUNT OR WAITING FOR THE BANK TO CALL WITH BAD NEWS. I THINK I AM OWED A WRITTED APOLOGY AND WANT TO BE COMPENSATED BY BOJANGLES. STILL WAITING AND NOT GOING AWAY. MARGARET PAYTON

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LOOSEY
Greensboro, US
Feb 01, 2011 3:44 am EST

first off this isnt a comment to the complaint above its a comment too the district managers that sit at a desk all day listening to these complaints..THE majority of them never worked a full eight hours behind these doors.i worked there five years and was fired behind a customer complaint that was the most craziest and yes craziest.The lady asked for a certain condiment, and which i said sorry mame we are out..can i get u something else, she said no, i said have a nice day, she said nothing and pulled off..Five minutes later my boss got a call and the quess stated she felt as if i lied to her.I thought WOW over some condiments.IT WAS NOT ANY..SHE CAME BACK GOT A REFUND AND AN APOLIGE..TEN MINUTES LATER SHE CALLED THE DISTRICT MANAGER GOT ANOTHER FREE MEAL AND I LOST MY JOB...I HAVE THREEE KIDS, RENT, AND A LIFE OUTSIDE OF BOJANGLES, ITS SAID TOO LOSE A JOB OVER SENSLIES THINGS.I REALLY FELT AS IF I WAS PART OF THE TEAM I MISS MY MOURNING CUSTOMERS AND MY MOURNING CREW MEMBERS..IN MY CASE CUSTOMER IS NOT RIGHT OR DISTRICT MANAGER..

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SUSAN WILLIAMS
HILLSVILLE , US
Mar 27, 2010 7:47 pm EDT

JESSICA BOBBITT YOUR DIRCRIT MANAGER FROM STATESVILLE NC. IS A CONVECTED FELON FOR KILLING HER HUSBAND 12 YEARS AGO IN HILLSVILLE VIRGINIA. WHY WOULD A FAMILY RESTRAUNT HAVE SUCH A PERSON WORKING FOR THEM.IT MAKES ME THINK ABOUT EATING THERE.A WHOLE LOT OF PEOPLE KNOWS SHE WORKS THERE.

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7:10 pm EDT
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Bojangles’ International / Becajun.com fish sand

I purchased a fish combo on [protected] around 7:00 pm and after eating the sandwich I noticed a bad taste in the back of my throat.
This continued through the night. The following morning my face was swollen and troat was pretty hard to swallow.
Took a trip to the hospital to be told I had an alergic reaction to the fish.
Called the store to get the type of fish and all they knew was a white fish. Called corporate office and was the fish was pollock.
Be careful if you are unsure of fish allegeries. I have been eating fish all of my life and this was my first experience with a fish alergy. Also my first experience with pollock that I'm aware of. This was a very expensive fish experience.

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Reviewer25452
,
Nov 20, 2018 4:58 am EST

hooks--and told the manager

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22biscuit22
, US
Aug 28, 2018 5:27 pm EDT

I can not believe a company which would put those beauty shots of biscuits on TV would dare sell these lousy, tiny, dry biscuits, in the photo that is a hot sauce packet to give dimensions...There is nothing more to say than the biscuits were horrible: dry, tiny, sad

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Amanda Alvarado
, US
Aug 20, 2018 10:34 am EDT

Please contact me for a horrible experience my children an I encountered at the bojangles drive threw

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lisa53
, US
Jul 27, 2012 9:55 am EDT
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Every time I go, I always get the wrong order, , this happens alot, , even when I am the only one at the drive thru, , , so as of today, , we will never eat there again!

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Rachaelcat
, US
Mar 18, 2016 12:00 pm EDT

I have seen several photos of Bojangles new fish filet sandwich. I like a good fish sandwich so I tried it yesterday. To my surprise, it looks nothing like the photo which has a nice fresh bun, large fluffy piece of fish protruding from the edges of the bun, fresh piece of lettuce, large slice of cheese. My sandwich was flat and looked like it had been mashed, like someone had pressed down on it with their hand. The fish was gray in color (not appetizing), did not taste good, and it was a square of pressed fish - not an actual piece of fish. The slice of cheese was very thin. Needless to say, I was very disappointed with this fish sandwich. I will not buy another one.

Bojangles should stick with chicken! Let McDonalds sell the Filet-O-Fish sandwich.

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BINGO1492
Madisonville, US
Aug 24, 2012 5:44 pm EDT
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Bojangles's...corner main

Bojangles's corner main & oak-view HIGH POINT...VERY NICE...BIG GRINS...lousy food ordered three pieces chicken...leg thigh wing...got leg and two pieces of the back...not cooked like the store in SILER CITY which i grade the rest of the stores by.. THEY WERE GREAT... THE CHICKEN AT THE high point store was not cooked the same.. it had a layer of hard BATTER...after this I WON'T BE BACK...this type of abuse is a direct result of POOR MANAGEMENT...THAT OR HE IS IN ON IT...

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sdwall
Cherryville, US
May 26, 2011 5:41 pm EDT
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Butch1469:

Some Bojangles' used to have a fish sandwich. I personally enjoyed it.

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Butch1469
, US
Jan 19, 2011 2:26 am EST
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I did not know that Bojangles serves fish?

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