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resolved to the customer's satisfactionResolved BodyLogic MD Cincinnati — Very bad choice of doctor
resolved to the customer's satisfaction
Dr. Julie Kissel is a good doctor. She is very knowledgeable and willingly shares her knowledge with her patients, with every good intention to help them balance their hormones. I just wish she had not chosen to affiliate herself with a practice (BodyLogic MD) that is clearly a scam. So while she's a good doctor, she doesn't appear to have good judgment when it comes to business practices. She's chosen to run her practice as a business, and she is doing it poorly.
BodyLogic is EXTREMELY expensive -- more than you would pay for a concierge doctor, without the concierge service. They recommend a compounding pharmacy in San Diego that charges $40 for generic synthroid, something that costs $5 at Costco. But because Dr Kissel recommended the pharmacy, I ordered from there, until I caught on. When I questioned her office about the costs, their response was that it's illegal to get kick backs from pharmaceuticals. But I'm sure it's not illegal to get kickbacks for hitting ordering benchmarks, and I thing it's possible that's what happens. That alone made me question Dr Kissel and her practice. And when I asked for my prescriptions, they told me they couldn't email them, but that I could pick them up. I am extremely busy -- and have paid Dr Kissel's office an obscene amount of money -- and I would expect a BUSINESS (which is what BodyLogic MD is, make no mistake) to offer to mail the prescriptions to me. But they did not. When I finally made it to their office to pick up the prescriptions (after emailing several times and asking for them to be mailed), the office was closed. When I called the next day to follow up AGAIN, the nurse was curt with me, saying she had seen my email request from the prior week, but that they were out of the office. (A BUSINESS will generally have an "out of office" email reply, of course, but these folks don't know how to run a business.) When I mentioned that I had stopped by, she told me they're generally not in the office on Wednesdays. (Again, a BUSINESS would have hours posted, or would have the courtesy to tell their high-paying customers what their office hours are.)
When it comes to running a business, Dr Kissel and her staff would be OUT of business, if they weren't backed by BodyLogic MD -- and charging obscene prices for their services. Each half-hour visit is $275 (Dr Kissel generally goes over the half-hour time because she wants to educate her patients), and Dr Kissel gave me so much information that I couldn't process all of it. The result was that I left with $275 less, and a whole bunch of hand-written notes I couldn't really read or follow, and certainly couldn't implement. (I work with the medical field for a career, so I don't come into this with no knowledge.) When I call or email the office, I don't get responses unless I follow up continually, as I had to do with my prescriptions. As of this writing, I still haven't received the prescriptions, although I've paid an outrageous amount of money for them.
To say I'm disappointed in Dr Kissel and BodyLogic MD would be an understatement. I would not, under any circumstance, recommend them. They are charlatans, in the sense that they swindle money away from patients who really need help. And they should be ashamed of themselves.
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