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Ampath Trust Customer Service Contacts

166 Witch Hazel Avenue, Highveld Office Park, Centurion
Pretoria
South Africa

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Ampath Trust Complaints & Reviews

Ampath TrustSelf in ladysmith

Good day,

We had a second experience this morning with the lab in Ladysmith. previously we were told not to come before 7.30 because that's the only time some one can assist with blood results.

This morning I had to take my daughter for blood test before work when we arrive there we were told that they only open 8.30 and nobody can assist. My daughter just had a kidney transplant and can't wait that long as she have to do the blood test before taking her tablets at 8. All the staff in Ladysmith is aware of it and I told them again this morning that she can't take her tablets after 8 were they told us there is nobody to assist. We prefer to use Ampath as the always friendly and helpful but since mid December and now again its not nice to get threaded that way.

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    Ampath TrustInvoice amendment not done

    I need my Ampath account to be settled and you guys are not helping or responding to my emails and my medical aid. My condition is I80.2 however you guys keep sending it to my medical aid as Z01.7.

    This has been going on for 30 days now and now you want to hand me over?

    WHat type of service is this?

    I even included my letter from my Dr!

    I need this sorted!

    [protected]
    Moji K

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      May 28, 2020

      Ampath — Invoice complaint; incompetent staff

      My husband and I had blood tests done at Ampath in Nelspruit on 29 Feb 2020 and settled the bill immediately...

      Ampath TrustAbsolutely Appalled

      This morning I received a call from a Sr Anita Singh from Pietermaritzburg Ampath. I felt grossly disrespected by the way in which I was spoken to. I have a relative that works for Ampath and I assume Sr Anita was looking to speak with my relative. However, after being screamed at in a condescending and rude manner, I made it known that she was speaking with the wrong person. There was no apology whatsoever. Her response was to just put the phone down whilst I was still on the line. I am a regular customer of Ampath and have never found such poor and unprofessional behavior at any other branch. The way she handled this situation was pathetic. I just cannot believe that I should be treated this way and keep quiet. Also this was not the first time because it happened once in the past and I let it go. This is so wrong and I would like to think that this complaint will be taken seriously.

      An outraged customer

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        Sep 09, 2019

        Ampath Pathology — accounts debt handing

        I am infuriated with Ampath accounts and how they treated my query regarding an additional charge to my...

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        Jul 29, 2019

        Ampath Trust — blood extraction

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        Ampath — klh26524

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        Ampath — Test results

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