The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Body Plex Club 6161 - Lavista Road, Atlanta GAUnresolved consumer-to-business unfulfilled sale of services and lack of customer service.

Unresolved consumer-to-business unfulfilled sale of services and lack of customer service.
At the time of membership I was told by Aaron, the Manager of the new facility, that various pieces of equipment would be available when the gym opened at the beginning of 2011. I specifically asked if Spin classes would be offered. I was assured that, yes, Spin classes would be offered and that the bikes were on order, as well as other pieces of equipment. When the club opened in January 2011, I asked about the status of the bikes. I was told that they were on order. When I asked again in February about the bikes, I was told that the original vendor order fell through, and the club was seeking a new source to purchase the bikes. In March and April I was told that the bikes were on order and should be here in the next few weeks. When I asked in early May about the bikes, I was told that other pieces of equipment were to be purchased first (leg and inner/outer thigh machines) before the Spin bikes would be purchased. Constantly changing stories, and in the end, no Spin bikes. Based on these events and the latest news that the bikes were not even ordered yet, I spoke with the Manager Andreas Lanaro and completed a cancellation form in mid-May. I have telephoned every week since mid-May and asked about the status of my refund for the 6 remaining months of my membership. After repeated attempts in person to resolve the unfulfilled sale of services by Body Plex Club 6161, I mailed letters on 6/6/11 and 6/28/11 to Owner Liettys Hernandez and to Manager Andreas Lanaro. To date, I have received no response. I have requested my contract to be cancelled and the remaining 6 months be refunded to me since I paid in full.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.