The complaint has been investigated and
resolved to the customer's satisfactionResolved Body Plex Club 6161 - Lavista Road, Atlanta GA — Unresolved consumer-to-business unfulfilled sale of services and lack of customer service.
resolved to the customer's satisfaction
Unresolved consumer-to-business unfulfilled sale of services and lack of customer service.
At the time of membership I was told by Aaron, the Manager of the new facility, that various pieces of equipment would be available when the gym opened at the beginning of 2011. I specifically asked if Spin classes would be offered. I was assured that, yes, Spin classes would be offered and that the bikes were on order, as well as other pieces of equipment. When the club opened in January 2011, I asked about the status of the bikes. I was told that they were on order. When I asked again in February about the bikes, I was told that the original vendor order fell through, and the club was seeking a new source to purchase the bikes. In March and April I was told that the bikes were on order and should be here in the next few weeks. When I asked in early May about the bikes, I was told that other pieces of equipment were to be purchased first (leg and inner/outer thigh machines) before the Spin bikes would be purchased. Constantly changing stories, and in the end, no Spin bikes. Based on these events and the latest news that the bikes were not even ordered yet, I spoke with the Manager Andreas Lanaro and completed a cancellation form in mid-May. I have telephoned every week since mid-May and asked about the status of my refund for the 6 remaining months of my membership. After repeated attempts in person to resolve the unfulfilled sale of services by Body Plex Club 6161, I mailed letters on 6/6/11 and 6/28/11 to Owner Liettys Hernandez and to Manager Andreas Lanaro. To date, I have received no response. I have requested my contract to be cancelled and the remaining 6 months be refunded to me since I paid in full.