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Bob's Discount Furniture
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Bob's Discount Furniture
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2.1 514 Reviews

Bob's Discount Furniture Complaints Summary

134 Resolved
369 Unresolved
Our verdict: When using services from Bob's Discount Furniture with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Bob's Discount Furniture reviews & complaints 514

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1:36 pm EDT
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Bob's Discount Furniture recieved damaged ripped sofa set

My wife and mother went into Bob's to buy furniture, sales man named Angel Concepcion was very rude to them from beginning to end then the Furniture that was received was damaged spoke with the store manager at that location Vincent Davis very rude and all was said that Bob's has been in business for 18 years and My situation wouldn't put it out of business We the customers put Bob's Furniture in business and we the customers can put him out of business he needs to go back to core values of treating customers right Bob do what you have to do to get it right or you will become a memory in an furniture conversation "Where did you get that furniture", "oh At Bob's but hes out of business now guess he didn't his customers right." "Yup that's right Customers are a core of all business!

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sam bones
New York, US
Jun 08, 2009 10:15 pm EDT

Everything bad said about Bob's stores is true and I have experienced it all.Bad delivery people, damaged furniture repaired to look new, poor quality finish that chips off at the slightest touch. Stay away from them. Better yet go to one of their stores and give them grief.

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Bob's Discount Furniture
Wenham, US
Mar 31, 2009 8:49 am EDT
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Hi Trucker77

My name is Kalley and I'm contacting you on behalf of Bob's Discount Furniture. I'm so sorry to hear you had a disappointing experience. Customer service is a top priority for us and, as you mention in your post, core to our business. I'd like to help out if I can - have you been in touch with one of our customer service representatives yet? Our team can be reached at [protected] x1 and is happy to help out. Thank you for your feedback - we appreciate hearing from customers and hope that you'll give us another shot.

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7:45 am EST
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Bob's Discount Furniture - quality of furniture/poor customerservice

I went to Bobs to purchase`a dinette set and a bedroom set. Upon the first delivery the driver arrive with the dinette set and half the bedroom set. The Furniture is definitely is of poor quality, cheap is an understatement. When I called customer service, because the store will no longer deal with you after they have your money. I got 10 stories from 8...

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2:20 pm EST
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Bob's Discount Furniture safegaurd protection

Purchased high dark wood cherry kitchen table with the built in leaf inside back in 2005. YOu can walk by it and the screws from the chairs would just fall out.
Well I finally opened the table up wiht the help of 6 of my adult friends, we were able to use the that extra piece to make the table larger. For years I would call up and they kept givning me an accuss, oh the wood swelled up.. Its Winter. ..
Well make a long story short, No one is willing to help me, open the table and tuck the leaf back in .. My table is stuck and wont open...
BOB DISCOUNT SPEAKS FOR ITS NAME.. POOR QUIALITY, POOR CUSTOMER SERVICES,
he stands by nothing but your money..

I will NEVER buy anything from them again..

also purchease a living room set.. I wont even tell you about that case..

Signed very UNHAPPY and UNSATISIFIED CUSTOMER

Read full review of Bob's Discount Furniture and 3 comments
Update by Amarie
Feb 25, 2009 2:25 pm EST

Now my mom bought bedroom set with 3months.. and last nite the post at the end of the bed came off.. hmm.. and noticed a knick on the frame..

Update by Amarie
Feb 25, 2009 2:24 pm EST

I aslo had a tech come to my house twice, the first guy was very rude unprofessional to me.. He had the nerve to ask me why did I buy the furnture.. .. why this? and why that? Well I told him to get the #$#% of my house, and I called BOBs imeediatly.. The second guy came a week later and passed the buck over to safe garud athat I had to make a claim.. ..

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Margiotta Law
Bay Shore, US
Oct 31, 2010 8:57 pm EDT

Hello,
I have a case in New York where an infant was bitten by bed bugs
from a couch bought from Bob's. Any chance you would give me
an affidavit of your experience with them?
It would help the child and help in the suit against Bob's?

margiottalaw@msn.com

Paul Margiotta

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leo
Plainfield, US
Mar 23, 2009 7:43 pm EDT

i buy a set furniture infct whit bet bugs now my house is infect wiht bet bug its a thousand of that orrible bugs

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gamster65
Levittown, US
Feb 27, 2009 1:52 pm EST

after making my first bob's discount furniture purchase, i now have bed bugs infested in my home. in my entire life, i have NEVER had a bed bug problem until the Bob's furniture entered my home. I believe the increase in bed bug infestation is directly related to Bob's furniture products being purchased from when they first went into business. The company should be mandated to fumigate properly to stop their intense cause of bed bug problems whereever their product resides.

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10:28 am EST
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Bob's Discount Furniture bad quality!

After many purchases including my 81 year old mom that sleeps on a down mattress including my 20 year old daughter bought about 5 years ago you would think Bobs cared? Well there motto is after the purchase you own it! Furniture also! Couldn't resist buying 2 sets in 2 years.(DUHHH) We found padding inside moving around causing bulging all over! I bet your now thinking we are 300 LBS. and that is what happens. Guess what? My 20 year old weighs 105 LBS. and my mom weighs about 135 LBS. My wife And I are both less than 200 LBS. and Bob says our furniture even with the warranty claims I need too contact the manufacturer!? I gave up after months of his snotty people in his out of town help! GOOD LUCK too anyone with problems.

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Neveragain
Boston, US
Mar 16, 2009 9:29 am EDT

I purchased a dinette set and a bedroom set back in February. 1st problem they delivered everything but my mirror and dresser. So I go to the store and was told "your sales rep screwed up" by a manager who seemed very nice. He assured me my stuff would be delivered on Saturday, so I call on Friday and confirm my delivery, they had no idea what I was talking about. Guess what when I went to the store the last time, I had that manager sign my paper and gave me a copy of my original order. They ended up giving me my delivery charge of $169 back. They finally delivered it and everything was fine until...

This past Friday, my bed came down. The whole weekend I scraped my hand trying to lift the box spring back up on the frame. Came down when me and my 5 year old was in the bed, my 5 year old was sick so I let her sleep with me. Then it came down with my 4 month old niece in the bed, a 4 month old. Thankfully no one was injured but still. I called them today since I have the Goof Proof Plan and the customer service rep tried to tell me the earliest she has is next Tuesday. I told her I have been sleeping on the couch and I refuse to sleep on the couch until next week. She gave me a date of Thursday, I am going to have my brother be there. I read from someone who commented that when they came, they just inspected and I confirmed with the customer service rep that they are going to see if they can fix it or they can take it and give me a new one. This is crazy. I WOULD NEVER EVER ORDER ANYTHING FROM THEM EVER AGAIN!

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tony
Carmel, US
Mar 03, 2009 1:50 pm EST

ww bobs what a scam place, brought a warranty 5 yrs after 3 yrs they tell me i have to pay its not there fault, hello what did i buy i am taking them to court about this .. please do not buy at this store its put together with bubble gum and glue the lowest level of stuff u can buy. contact me ill tell you more about this rip off store agoodfella13@aol.com

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6:40 am EST
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Bob's Discount Furniture terrible customer service

They are liars! You would think in this horrible economy they would be kissing your feet! I recently went to bobs to buy a new bedroom set, and mattress for our new apartment. First he told me all the parts were all in stock. Then he told me it could be at my new apartment the day I moved in (Saturday). We decided it was perfect and went forward and bought it. Once my boyfriend signed the paperwork, his whole story changed. All the parts were not in stock and it would not be shipped until later on the following week! He was a complete liar! Make sure you get the correct story before you sign anything!

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bugger1222
Easton, US
Feb 21, 2009 2:19 pm EST

Keep in mind Bobs is one of the few furniture stores in ma who LEGALLY re-sells used mattresses thats why they require the mattress has no stains when you return it ...look it up... beware.

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10:41 am EST
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Bob's Discount Furniture leather love seat and sofa

So I decided to get a "leather" love seat and sofa from Bobs...When they shipped the furniture they didn't mentioned or measure the doors to see IF they would fit...Wouldn't you assume that they would have more knowledge in regards to helping you out with measurements. Or at least advise IF IT"S POSSIBLE!

Ohhh no no no they wedged the love seat and sofa though a 32" door when the furniture is 35". They ripped parts of the leather, broke the back portion of the love seat "frame". AND chipped my doorway...

I called to see if a "Tech" would come and see if it's possible to fix and not send them back... I just said hell with it...and wanted to see if they had something else. Nothing I wanted would fit through my door, all measurements are too big. I just want my money back……

Wouldn’t you assume that they would try to help you find something similar or something that would fit? NOPE, they didn’t care, I assumed since times are tough now they would TRY to accommodate me with something… NOPE no interest.

I said…”I want my money and I do not want to deal with this POOR service…… did they care... NOPE!

Best part! They didn’t refund everything I paid for the Love Seat and Sofa…..They said that they would charge me for the delivery since it was not a manufacturing damage? WHAT! …..THEY DAMAGED IT WHEN THEY WEDGED IN THE DOOR……

So my question … How do I get my money for delivery back?

I have pictures to prove they ripped it before returning it!

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xoxo921xoxo
Mohegan Lake, US
Jun 21, 2009 6:38 pm EDT

which sofa did you order? I am thinkng about getting a sofa/ love seat from Bobs also, but will have the same problem as you... I called and they said the door should be 35" wide. Most of the sofas looked like their measurements were larger than 35" wide though. I'm thinking of ordering the McKenna since its the smallest one.

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7:56 am EST
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Bob's Discount Furniture Quality of Purchase

I purchased a sofa and an over sized chair on special order from Bobs. The order came later then noted, and the quality of the sofa is terrible. Along side of that I purchased the high cherry table with 8chairs. I spent alot of money there.

Sofa and chair bows when you sit in it. I have called several times for them to come out and fix it. they claim that there is nothing wrong with the structure and it is wear and tear. Well I am the only one who lives there part time. They came out and said nothing that we can do . I had to go to home depot and buy plywood to put in the sofa it helped somewhat with bowing but the cushions DO NOT HOLD there form. Very cheap.

Now the table, the chairs were wabbly and shakey. Occacssionaly some screws would fall out on there own, with out people sititng on it. I finally decided to expand the table for the first time this weekend. it took 6 adults to get the table opened.

I am very unhappy about the products and services of BOB DISCOUNT FURNTURE..

BUYER BEWARE*

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Bob's Discount Furniture refund

I purchased furniture from "BOB'S' that was a special order. It was delivered on 06-07-08. I immediately had to call the same day with a problem and subsecently 2 other times within 90 day's. The furniture was sent back due to defect's which could not be rectified, I.E. we no longer carry this item"LANE", to you can come in and select something different and we'll make up the difference up to 100.00 in the form of a gift card.Now I'am told that I not only can't get back the sales tax but I'm out the 130.00 for the delivery charge!THEY WERE CALLED THE SAME DAY THE FURNITURE WAS DELIVERED DUE TO A DEFECT!" Now I'm called 3 day's after the delivery telling me I must come in to input my "PIN #" so I can receive a partial payment! EXCUSE ME IT 'S FROM THE SAME ACCT.!" This was on Sunday 11-09-08., by the time I went there and returned home the "Debit part had already been credited to my acct., the same acct that was put thru as a credit by them and still no money! I tried to emaial them thru 2 different server's and the maial was returned undeliverable!? "EXCUSE ME!" His ad's state "NO PHONY GIMMICK'S JUST PURE VALUE!" He has his product back were's my money!?

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Poor purchase experience
, US
Jul 05, 2019 1:16 pm EDT

I purchased 2 new flip top dressers on 6/30/19, chose to save money and pick up myself in the Taftville warehouse. Both had boxes around them so how was I to know they were damaged? Low and behold both dresser flip tops were damaged, I call immediately to customer care (YEH RIGHT), they were no help at all, all the representative could do was tell me that the pieces I have are not the pieces I paid for! Clearly on my receipt I had the correct items. She then proceeded to tell me that if I wanted to load them back up and bring them back they would replace them, UNACCEPTABLE. I told them I wanted the new items delivered on 7/5/19, spent over 45 minutes on the phone to no avail, she kept telling me that they had to do the paperwork over and transferred me to a sales person. Another 15 minutes on hold, a sales person picked up and hung up on me, I called back got the same sales person who hung up on me, no apology just and excuse that a sales person had to call me back because they were too busy. When I did receive a call back a so called manager (YEH RIGHT) was no help at all and told me conveniently that the items were out of stock. I have spent thousands of dollars at your establishment over the years and I will never spend money there again. I want a financial reimbursement for my time, and a full replacement of both dressers that are damaged. I am not going to wait until 7/20/19 which is what I was told when the dressers would be in. This is poor business practice! My order number is [protected] customer number is 5573924. If I do not get satisfaction I will continue to write bad reviews on every platform I can find.

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Pamela G. P.
South Deerfield, US
May 11, 2010 8:12 am EDT
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I received a cocktail table and 2 end tables in 2006. We immediately noticed small holes in the legs of the coffee table...turns out the table had bugs eating the wood. We returned the piece only to discover that the set had been discontinued. So, we've made several trips back to Bob's (a half hour drive) looking for a replacement. (They refuse to give us our money back..and we purchased the extended warranty!) Last year (2009) we finally SETTLED on another set. The men arrived to deliver the pieces. They put the pieces together on my front lawn...and the tables ended up being so cheap that the wood wasn't flush to the surrounding wood...there were also nicks and dents. SO, needless to say I had them take the tables back with them. (Come to find out those tables were also discontinued.) So here I sit after 4 years having visited the store and website on so many occasions I can't even count, with the original end tables (I needed something to hold up my lamps until the new tables come) and no coffee table. I have called numerous times and spoke with numerous people..managers, etc, only to get the same song and dance: "no refunds, only exchanges". Perhaps I should get a hold of the Better Business Bureau and an attorney!
HORRIBLE CUSTOMER SERVICE!

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9:50 pm EDT

Bob's Discount Furniture company is a joke

I wish I had found these reviews prior to going to Bob's Discount Furniture. I have never received such awful customer service-especially now when they should be appreciating any business they can get! I got my table set home, only to open it up the next day to find the wrong color was enclosed-even though correct color noted on box. I was basically told it was my fault for not checking sooner, then told they could not come exchange it. Once they finally "did me the favor" of putting in the exchange, I actually had to PAY and additional fee to have the incorrect one taken away, and correct one brought. I could not return it, because I would only get a store credit, for an item that was incorrect on their end! I paid the fee, as a credit to a store I will NEVER set foot in again would be worthless, so I might as well try and get something out of my horrible experience!

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11:40 am EDT
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Bob's Discount Furniture awful experience

Bobs furniture *** they ruined my furniture and my wood floors when delivering my couches, tables and bedroom set over 3, 000 worth i think they suck fat *** and id rather go to cardi's i think when they do the commercials the lady in the commercial *** bobs *** on the bobopedic hahahaha they yelled and screamed at us upon delivery cause they delivered my furniture in the poring rain with no cover on the furniture i think that bob should suck everyones *** who he *** over the stuffs cheap in price cause the furniture.

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Update by Valerie
Oct 07, 2008 7:49 am EDT

I contemplated purchasing, ads seem too good to be true... perhaps he should focus on quality and customer service and lose the annoying skirt "cat" and I do mean annoying; she adds nothing to the commercials except blatant dumb blond "duh" stupidity, and am sure she rakes in a bundle... focus, focus on customer and quality... the commercials are totally gag city and are designed for a child mind set; kind of makes us seasoned folks feel like we are in grade school, probably because the skirt "cat" (who they really need to lose or revamp) was a former school teacher... glad I read these reviews.

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12:34 pm EDT

Bob's Discount Furniture defective furniture

I ordered an electric fireplace from Bob's, to be delivered which was mandated, would not allow me to pick up this piece. Came to my house damaged, door was warped. Speaking to their delivery men was difficult, especially since they spoke little English. They put me in touch with their "Customer Service" department, they wanted to send a repair man to fix, I told them I wanted a new piece, the door was defective. After discussing at length, they agreed to send me a new one. On the following Saturday, delivery was scheduled for 8:56AM to 11:56AM. At 7:30AM a message is left on my phone requesting an earlier delivery, please call back in 15 minutes if this is okay. At 7:32AM they were at my door with the WRONG PIECE. When I called their CUSTOMER SERVICE department, they had no record of my delivery for that day. I went to the store in Farmingdale and was assured by the store manager Ilan Amouyal that the next delivery would be fine. On Wednesday, the delivery was scheduled for first stop, 7:30AM approximately. At 7:40AM I receive a call from CUSTOMER SERVICE that the delivery man is ringing my bell, no answer. I am home, check the door, no truck. No one on the phone anymore either. 5 minutes later the delivery man calls, will be by you in 30 minutes, never at my home earlier. Calls to CUSTOMER SERVICE that morning never returned, put on hold for 25 minutes. Furniture arrives, and guess what, both doors on the piece are defective. I refused the piece, went to the store and spoke to manager "B" Randy Singh. He too promised a resolution by that evening or the next morning. Still no return phone call. Visited the store on Saturday and spoke to Ilan who credited me back 30% of sale, I requested the delivery charge to be waived, would not. Offered gift cards, never received them. Worst furniture, CUSTOMER SERVICE, AND MANAGEMENT team. Bob's Discount Furniture seems to be Bob's Junk Furniture instead!

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WandaG
Stamford, US
Sep 24, 2014 7:56 pm EDT

Bob's customer service is the worst.

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WandaG
Stamford, US
Sep 24, 2014 7:55 pm EDT

The worst customer service and I have been trying to get the help I need since June 2010 and finally after I had to put the bed apart a technician came and they expect that I use the broken bed and even hurt my self and my dog that always sleeps under the bed. Well I just compliant to the BBB and if I have to go the news I will do it.

Valerie
Valerie
, US
Jun 12, 2008 7:32 am EDT

I purchased a dining room SET from bobs 6+ months ago. The table had to be replaced the second month in (peeling veneer). I phoned June 3 2008 because the peeling is happening again and the chairs are losing colour (loosen joints).

Tech comes in and offers touch up stain and lacquer spray as an option. Product was discontinued and no longer available as of Jan 2008. I was offered a full credit - I asked to call back with decision. Now they offer a store credit or full credit for top and base only. Now they are sending a second tech to look at the chairs since the first tech was not allowed to post the defects (visit was for table only).

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adonnaru
Medford, US
Apr 29, 2010 9:52 am EDT

to start with discount in the name says it all. We bought a living room set to find out no sooner the store stopped carrying the set I bought. The fabric is fading and discolored and is getting stretched like crazy. Awaiting a tech but since the one year warranty is over and even though I have the goof protection I'll probably be stuck with this junk.
A salesman at the store made it sound like they would credit us my purchase price but customer service made no such inference.

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BRIAN E REYNOLDS
Nashua, US
Feb 13, 2011 4:18 pm EST

I DON 'T WANT TO COM PLANE AT A FORUM, IT JUST GETS ME MORE PISSED OFF. I JUST WANT BOB'S FURNITURE TO HAVE A WEB. PAGE FRIENDLY WEB. SITE
OR A CONCERN AREA SO SOMEONE CAN
CALL ME BACK ABOUT MY DEFECTIVE TABLE I PURCHASED. IS THAT SO DIFFICULT ! INVOICE# 10170NFIVFV DATE OF PURCHASE IS 10/17/10
I WOULD LOVE TO STAY ON THE COMPUTER ALL DAY, BUT YOU KNOW TIMES TICKING...
THIS WILL PROBABLY GET ME NO WARE.

WHO EVER GETS THIS THANKS FOR BEING A EAR BRIAN

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Michelle Samela
, US
Mar 23, 2010 5:01 pm EDT

No you could fight that. I had a table with peeling veneers and they gave me a new one. The second one did it again and I got a thrid one. The third one did it and I got my money back in form of a credit towards another piece of furniture. I eventually got another table at Pilgrim.

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Bob's Discount Furniture awful products

We bought a sofa and loveseat set back in April. The delivery, price and appearance of the sofa were all good. However we had to order a new sofa cushion after our puppy peed on it. We ordered it at the beginning of June and it is now October 13 and still no cushion. They cashed our check though back in June. at least 15 calls later they promised it would be here by Oct. 10- guess what! no cushion. I will never shop at Bob's again. And don't buy their "goof proof" protection- it is a rip off. They sent someone out and all they did was spray stuff on it and rub it in with a wire brush, and we still had to pay for a new cushion that we never got.

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Bob's Discount Furniture - bob o pedic

Purchased a bob o pedic mattress spent $1, 775.12. The firest mattress was not level. Sent that one back. Had another one sent. This mattress was even worst than the first. Ther are bumps and rolls standing at least 1 1/2 '' and is now spreading to 2 of the panels. this is after 30 days. I do not trust BOBS anymore. I want A refund, to buy a tempurpedic YOU...

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Bob's Discount Furniture fraud and scam

I bought an expensive black lacquer bedroom set with a mirror wall from Bob's discount furniture. The following year the top of the mirror wall came smashing down on my head in the middle of the night!

I called Bob's customer complaint dept. and asked if they would come out and remove the bed wall for me, (I was willing to pay for it), and I received a rude answer of "you need to hire a handyman", "what do you expect when it is a year old". I even sent Bob personally a letter about what happened to me, he was not helpful. So if you want his furniture to "COME ON DOWN" on top of you buy his garbage that he calls furniture because that is what it truly is!

I have never been back since and I tell all of my friends to stay away from that *** and his junk furniture.

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spbarrett
Branford, US
Sep 30, 2010 9:56 pm EDT

Just an fyi bob doesn't own the company anymore. He is a very nice man.

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Bob's Discount Furniture awful customer service

I bought a new mattress at Bob's Discount Furniture. The mattress was priced right and is comfortable. The bed frame however was a PIECE OF JUNK! The legs bent and broke off less than a month after I bought the thing. I called customer service and they sent a tech guy over a week later. The tech guy said that the frame was damaged by accidental customer damage and not manufacturer defect (hello the stupid thing should last 10-15 years not 3 weeks!). Then the store told me that they would not replace the frame because I did not by the Goof Proof (or whatever) plan on the frame. I was NEVER offered the plan. It was only offered to protect the mattress (which I bought).

The ads practically scream that they guarantee 100% customer satisfaction, but that is crap! Even though I am very happy with the mattress and what I paid, I will never EVER by anything from Bobs again!

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John kelly
, US
Oct 02, 2013 8:24 am EDT
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Spoke to Johnny Ray very nice but of cause because it is within the first year the retailer or manufacturer is responsible.
ANOTHER RUN AROUND BK FROM BREEZY

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John kelly
, US
Oct 02, 2013 8:20 am EDT
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called and for goof proof u must press 2 only if not u get a different dept. Now after 5 calls they will process the claim and let me know the results. bk from breezy

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John kelly
, US
Oct 02, 2013 8:10 am EDT
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I have called for 2 months because I have a damage recliner and did take GOOF PROOF which is a nother way to suck monies from people. This company is a sham and I hope no one buys from them They dont deverve to be in business
Barbara From Breezy Point

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dominick nista
Weymouth, US
Jan 28, 2010 6:04 am EST

I would advise no one to buy from BoB's discount furniture. They Sell junk and they don't stand behind their product. BoB is a phonie and should be shutdown .

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Bob's Discount Furniture awful company

Bobs was supposed to deliver two rooms of children's furniture to my home today! My 19 year old daughter was home and instructed them to put the bunk bed set in the larger room and the twin bed in the smaller room! She went outside to finish cleaning a rabbit cage and noticed through the window that they had still put the wrong items in the room. She went in and again informed them that they were in the wrong room. When she came in the house the bunk bed was completely set up in the wrong room! At This time I arrived home from work and the delivery man was on the phone with his supervisor trying to figure out what to do!

After 45 minutes he came in and informed me that he was behind schedule and had to go! I asked to speak to his supervisor and after 45 minutes of him sitting in his truck he brought me my phone and said the supervisor was on the line!

I took the phone and he sped off in his Penske truck! In the mean time I was left with a dresser in the middle of my hall and bunk beds in the wrong room. There are screws and plastic on my floor and in the other room they left the captains bed upright in the middle of the floor! I have3 children, 2 eleven year olds and a seven year old and they cannot go into the rooms safely. Now here's bobs solution! The first very uneducated customer service person told me that we wanted the beds to be moved to another location after assembly which is what she was told! That was the first clue to her major intelligence. So asked to speak to her supervisor. Now enters the only person who has an IQ at bobs discount furniture! I know that I still have a dresser in my hall and beds in the wrong room and no one can come for 2 days but I was offered an apology and a 75 dollar gift card and best of all someone at bobs does have an EDUCATION!

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Vangy tapia
NYC, US
Oct 10, 2014 5:03 pm EDT

Due to kids running and playin fell on bed and the wood cracked in half

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Al G.
Andover, US
Jul 30, 2009 9:27 am EDT

I totally agree that the bob o-pedic does not meet the satisfaction level a customer deserves to have. I bought one for myself and referred others there due to the "great pricing". Well it just so happens quality doesn't exist in a discount store. My quick and fast fading of comfort came too soon and by the sixth month I was better off sleeping on my couch. Make it clear that I didn't buy my couch there otherwise I would have chose the floor. After doing some research around stores I didn't want to support a foreign mattress market anymore, which included the Simons, Serta, and Sealy brands. I came across a new company with a new vision of products based on quality and true comfort. I can't thank milliondollarmattress.com enough. I would say all of their mattresses are more than top of the line. The one I chose for myself was the 211-M 11" Coolmax mattress. I've never slept better and would recommend that everyone should take a look and read the information they provided before you make your next buy. It works for me and I can't see why it wouldn't for you. My two cents..

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Bob's Discount Furniture terrible experience

Not even 1 year ago I bought a whole living room set. It starts when they delivered, they delivered damaged furniture, the delivery men call the store & tell them furniture is damage "no problem" they say we'll deliver another one for you, (coffee table, sofa table & end table) aside from the couches that would be ALL the furniture I bought! They also tell me it'll take another 2-3 weeks before I can get another shipment, fine I'll wait if I must! Well 2-3 weeks later the replacement comes in, guess what... DAMAGED AGAIN! This went on about 3-4 times when I finally had to accept damaged furniture, well the one piece, which they would only give me 40% back for after I screamed & yelled about it, (they never offered to do so I had to scream & yell!) Almost 1 year later, the one leg of my coffee table collapsed, try to put it back just to realize the ignorant ppl they send out to put the furniture together forgot to put 1 screw in that's why the leg collapsed. My finance & I manage to get the 1 leg to "work" until a few months later when all 4 legs collapsed, (it's a glass top) luckily the children didn't get hurt! Call up Bob's tell them what happened they send someone out to tell me that b/c the first leg that fell apart was never called in there's nothing they can do about it! What about the other 3 legs? It's not my fault Bob's has crappy furniture! They refuse to do anything about it! So after spending OVER $2000.00 on furniture that is supposed to be well built & "you will never have a problem Bob's will stand by their product" so I was told! I'm stuck with a totally & completely destroyed piece of furniture & in a round about way I was told by Bob's "OH WELL! NOT OUR PROBLEM!" I will NEVER recommend Bob's to anyone & will be sure to let everyone know what horrible customer service & furniture Bob's has!

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Update by Valerie
Sep 15, 2008 7:08 am EDT

Bob's DISCOUNT Furniture is called that for a reason. The couch I ordered was delivered with a hole in the fabric; when I asked for a new one they said they didn't have another one like it and would send some one to repair it. We could not schedule a time to fix it that would work for us so they're solution was to send us a package of fabric. Needless to say, it never got fixed and to add insult to injury, the couch and love seat didn't wear well and looked shabby after a few weeks. never again! I'll stick with Jordan's, so much for "I will make you happy."

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Roome21
, US
Sep 05, 2009 2:18 pm EDT

I am still in utter disbelief as to the absolute nightmare I went through last night to pick up furniture
from Bob’s store in Worcester Friday 8/14/09. Being well aware that pick from their warehouse is up to 8:00pm, I was running tight on time to get there and I made what turns out to be a mistake by calling the Worcester store at 7:20 to ask that if I arrived there before 8:00pm would I still be able to pick up my $1400 order.

I was transferred to the warehouse and spoke with the warehouse captain and explained that I was on my way in a rental truck and wanted to make sure that if I got there before 8:00 pm I could collect my order. I was told by the captain that at 8:00 on the “DOT” his Temporary workers punch out as they have buses to catch. My question to the captain was very simple, if I get there at 7:55 will I get my furniture loaded. It all went downhill from that point on. The Captain was not only rude and belligerent, but proceeded to tell me that I was threatening him because I stated that I would call the local store manager if the Captain could not answer my simple question rather than argue with me. After telling me I was on speaker phone and the manager was standing right there, he promptly hung up on me.

After being hung up on I called back to the store and spoke with the manager on duty Angelo who answered my question that yes if I was there before 8:00pm I would get my order.

I arrive at the warehouse at 7:55 and proceeded inside to the pickup area and rang the buzzer to alert the warehouse I was there. Through the glass window a worker stuck up the 1 minute finger indicating hold on. After a minute I again rang the buzzer and the worker came to the door and immediately got into my face on “why you have to ring the buzzer again”. I asked if he was the warehouse captain ( which he was not ) and explained that I called ahead and wanted to make sure I was acknowledged as being there before 8:00 to pick up my order. The worker then stated and I quote “What’s your problem man coming in here smelling like booze and getting in my face “

Now the warehouse captain comes up to the door and immediately starts accusing me of being disrespectful to him and his co-worker and he did not have to take it. I said I can’t believe this and as a small business owner myself, I was appalled at his attitude towards customer service and I wanted to speak with the manager and I had no desire to talk with the captain any further. What I received was my paperwork literally thrown at me and the door slammed in my face.

I went back to my truck and called the store manager who said he would meet me at the loading area. While waiting for the manager the captain was having a cigarette at the loading area and proceeded to fire off a round of verbal insults. “You people with money are all alike” “You think you’re better than us because you own your own business” “Look at you in your nice Polo shirt “…. The manager arrived and had to literally put his arm around the captain and take him into the building. As the manager was taking the captain into the building the captain turned to me and stated that “The only reason you are alive now is because the manager showed up “– I was shocked to say the least and in fact so upset by the threat that I pretented to make a call to the local police department asking for a escort out of the local area as I feared the warehouse staff would follow me when I left.

The manager got my furniture for me and it was loaded in my truck. As I was getting my papers for the pickup I asked the manager to confirm that in fact he heard the captain threaten my life. He said he did and then he started on the whole “you have to treat people with respect and you can’t make demands….. I just walked away, got into my truck and thought to myself how can anyone stay in business (or earn customers) with this kind of treatment to people paying hard earned cash for merchandise.

And no I was not drunk or otherwise. In fact I had the rental truck because I had made a 48 hr ( little sleep ) road trip from NC to pick up my own customers order to make sure I had it to deliver to my customer in time Friday afternoon. What scares the living crap out of me is the fact that this “Captain” has my home address. Saving a few $$ on what now looks like Cheap ( and I mean cheap ) furniture was not worth it. Avoid Bob’s at all cost.

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Stang67
, US
Feb 22, 2009 12:54 pm EST

Guess what... dispite the commercials, Bob does not own Bob's anymore, He sold out for millions, with the agreement to do "X" number of commercials per year. That would string along enough of the public for a while before they realized what used to make Bob's a good thing -no longer exists. Bob doesn't give a crap either.

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Bob's Discount Furniture awful company

I put an order in to get replacement cushions for my couch in October. I was told it would take 4-6 weeks which made me thin Thanksgiving., By the time Thanksgiving rolled around and passed I started calling to see where they were. I recorded the amount of phone calls and they amount of time I was put on hold and even wrote to them. I called weekly and asked and kept getting the answer that they were on the way. Christmas came and went and still know replacement cushions - Then the Superbowl came and went and I kept calling and always saying that they had left the warehouse and they are on the way. Well In Feb. of 2008 I must have gotten a new employee who hadn't heard my story and she told me that they were being sent from a third world and yes they were on the way. This didn't sound right so instead of waiting a week, I called the next day and low and behold they were not able to get the delivery so they canceled my order. All I needed was the foam cushions! Not the material - no just the cushions. I am so pissed at that company! I will never go back. I will never allow any of my friends or family go there either. They never even had the courtesy of answering my letter - no apology - no nothing. He ***!

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Bob's Discount Furniture awful service

We purchased bedroom set for 14 year old girl 12/02. By April of 04 the dresser was bowing in the middle. We purchased the goof proof for an extra $100.00. Guardsman told me "you live too close to the beach, that caused the particle board to warp, and so sorry, we don't cover warping..."

Appalled, I let this go. I admit, my fault. Recently stopped by Bob's to see if maybe we could replace the dresser, as of course it has worsened. Now none of the drawers close. (this child is now 18). Salesman told me they would come out on best effort service.

Tech came out on 8/8/08 He said "staples hold this thing together" so he replaced the staples with screws but said "you have to call guardsman to have them come out and rebuild the dresser". He put me on the phone with parts dept at Bobs who assured me even though warranty expired with Guardsman, he would speak to his liaison and help me out. He dropped the call, but I was still holding with the Guardsman music.

Guardsman said, we see your claim, it's been PENDING since April 2004. WHAT? OK, what do you need? They requested copy of invoice with case number, which I immediately mailed to them, as I had my notes on it from the call in 4/04.

On 8/19/08 Guardsman called to deny any claim, stating that I was out of warranty, and they waited 4 years for me to mail the copy of my invoice! I asked to speak to a sup, and was referred back to Bob's customer service.

Now the Bob's rep says, we'll send the tech back to your house, because "I AIN'T GOT NO IDEA WHAT HE TALKIN BOUT"... that call was set up for 8/26.

Ah, no show, no call. I called. Found out that call had been cancelled by the service department, on 8/21 as tech said he couldn't do anything else, and was caused by customer abuse!

This rep called Guardsman, who said out of warranty is out of warranty, and the claim has aged out of the system. Guardsman says "no further options".

Bob's rep says, let me send a DIFFERENT rep to your house. He showed up today 9/4/04, and guess what... this is a manufactures defect... center bar snapped, support under top of dresser off... oh well, so sad lady, can't help you.

He put me on the phone with yet another Bob's rep, who reiterated the same. You're out of warranty...

I asked how to contact someone other than her, and was told, "there isn't anyone, but you can write to Consumer Relations

428 Tolland Tpke

Manchester, CT 06040

"That's Bob's secretary, she'll get the mail"

I may just take a ride there to speak to Bob myself... Connecticut isn't all that big!

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Ken Buddha
,
Dec 01, 2008 5:53 pm EST

"C'mon down!"

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Bob's Discount Furniture delivery nightmare

Ok I had a delivery today per the salesman The delivery men were supposed to take down the old bed and frame and setup the new bed, frame and mattress', they came saw the old bed and said they do not take down the old bed and when asked if they set up the new on they said they do not...they told the person at my house they "HAD TO" sign for it and he did so, when they left he went to put it together and the queen split box springs were incorrect...there was a king half and a queen half...I called the main number at Bob's in Totowa and was disconnected about 15 times before getting through...sounded like someone on the phone just not talking...finally got the salesman he said they are supposed to set up and he can't do anything about it...gave me delivery number I called 20 minutes later she said she left a message for them to come back to my house but no guarantee I will have a bed tonight...

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Bob's Discount Furniture Customer Reviews Overview

Bob's Discount Furniture is a popular furniture retailer that has been in business for over 25 years. The company has a strong reputation for offering high-quality furniture at affordable prices, and this is reflected in the overwhelmingly positive reviews that it has received from customers.

One of the most commonly cited positive points about Bob's Discount Furniture is the quality of the products that it offers. Customers consistently praise the durability and comfort of the furniture, with many noting that they have been able to enjoy their purchases for years without experiencing any issues.

Another key positive point is the affordability of the furniture. Many customers appreciate that they are able to find stylish and high-quality pieces at prices that are significantly lower than what they would pay at other retailers.

In addition to the quality and affordability of the furniture, customers also frequently praise the customer service that they receive from Bob's Discount Furniture. Many note that the staff is friendly and helpful, and that they are able to provide guidance and recommendations to help customers find the perfect pieces for their homes.

Overall, Bob's Discount Furniture is a highly regarded retailer that consistently receives positive reviews from customers. With a focus on quality, affordability, and customer service, it is no surprise that the company has become a go-to destination for those in search of stylish and affordable furniture.

Bob's Discount Furniture In-depth Review

Overall Rating: 4.5/5

Product Selection: Bob's Discount Furniture offers a wide range of furniture options for every room in your home. Whether you're looking for a new sofa, dining set, or bedroom furniture, they have you covered. Their selection includes both modern and traditional styles, ensuring there's something for everyone.

Pricing: One of the biggest advantages of shopping at Bob's Discount Furniture is their affordable prices. They offer competitive prices on all their products, allowing you to furnish your home without breaking the bank. You can find great deals and discounts on their website, making it even more budget-friendly.

Quality of Furniture: While Bob's Discount Furniture offers affordable prices, they don't compromise on quality. Their furniture is well-made and durable, ensuring it will last for years to come. They source their products from reputable manufacturers, so you can trust the quality of what you're buying.

Customer Service: Bob's Discount Furniture prides itself on providing excellent customer service. Their staff is knowledgeable and friendly, always ready to assist you with any questions or concerns. They strive to make your shopping experience as smooth as possible, ensuring you're satisfied with your purchase.

Delivery and Shipping: Bob's Discount Furniture offers convenient delivery and shipping options. They provide fast and reliable delivery services, ensuring your furniture arrives in a timely manner. They also offer assembly services for an additional fee, making it even more convenient for you.

Return Policy: Bob's Discount Furniture has a fair return policy. If you're not completely satisfied with your purchase, you can return it within a certain timeframe for a refund or exchange. However, it's important to note that some restrictions may apply, so it's always best to check their website or contact customer service for specific details.

Website Design and User Experience: Bob's Discount Furniture's website is well-designed and user-friendly. It's easy to navigate and find the products you're looking for. The website also provides detailed product descriptions and images, allowing you to make informed decisions before making a purchase.

In-Store Experience: Visiting a Bob's Discount Furniture store is a pleasant experience. The stores are well-organized and spacious, making it easy to browse their extensive selection. The staff is helpful and available to answer any questions you may have, ensuring you have a positive in-store experience.

Warranty and After-Sales Support: Bob's Discount Furniture offers warranties on their products, providing you with peace of mind. If you encounter any issues with your furniture, their after-sales support team is ready to assist you. They strive to resolve any problems promptly and efficiently.

Reputation and Trustworthiness: Bob's Discount Furniture has a strong reputation for providing quality furniture at affordable prices. They have been in the industry for many years and have built a loyal customer base. Their commitment to customer satisfaction and ethical business practices has earned them trust and credibility.

Sustainability and Ethical Practices: While information on Bob's Discount Furniture's sustainability and ethical practices is not readily available, they do prioritize customer satisfaction and offer quality products. It's always a good idea to inquire about their sustainability efforts before making a purchase if this is an important factor for you.

Special Offers and Promotions: Bob's Discount Furniture frequently offers special offers and promotions. You can find these deals on their website or sign up for their newsletter to receive exclusive discounts. These special offers can help you save even more on your furniture purchases.

Customer Reviews and Testimonials: Bob's Discount Furniture has received positive reviews and testimonials from satisfied customers. Many customers praise the affordability, quality, and customer service provided by the company. Reading customer reviews can give you a better understanding of other people's experiences and help you make an informed decision.

Comparison with Competitors: When compared to its competitors, Bob's Discount Furniture stands out for its affordable prices and wide product selection. They offer a good balance between quality and price, making them a popular choice among budget-conscious shoppers.

Pros and Cons:

  • Pros: Affordable prices, wide product selection, good quality, excellent customer service, convenient delivery options, fair return policy, user-friendly website, positive reputation, special offers and promotions.
  • Cons: Limited information on sustainability and ethical practices.

Final Verdict: Bob's Discount Furniture is a reliable and affordable option for those looking to furnish their homes. With a wide selection of products, competitive prices, and excellent customer service, they provide a positive shopping experience. While more information on sustainability practices would be beneficial, their overall reputation and customer satisfaction make them a trustworthy choice.

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Contact Bob's Discount Furniture customer service

Phone numbers

1800 569 1284 +1 (860) 474-1000 More phone numbers

Website

www.mybobs.com

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