The complaint has been investigated and
resolved to the customer's satisfactionResolved Bob's Discount Furniture — quality of furniture/poor customerservice
resolved to the customer's satisfaction
I went to Bobs to purchase`a dinette set and a bedroom set. Upon the first delivery the driver arrive with the dinette set and half the bedroom set. The Furniture is definitely is of poor quality, cheap is an understatement. When I called customer service, because the store will no longer deal with you after they have your money. I got 10 stories from 8 people. They set up another delivery date again and came again without the entire bed. 10 phone calls later here we are again today waiting for the rest of the bed only for me to call customer service to find out that they are stating no one is coming today because the bed was delivered. I do not have the bed and I cannot get a straight answer from anyone at this company. I have now taken 3 days off from work, have been sleeping on the floor for 7 days and the customer service person suggested that I put the mattress on the blanket. The customer service at this company is horrible, I asked for a supervisor or manager and all of the customer service people feel that they have worked there long enough and they can assist me. They refuse to escalate the call. My advice to the furniture buying consumers. I know times are hard and we are all on a tight budget, but shop around and never patronize this terrible organization.