Furniture Connexion Inc.
United States - 97030
I have an issue with a couch that I bought for my daughter when she moved out. I'm being told that it's not coverd under warranty because the invoice has my address and...
I bought a U4570 sectional (floor model) at the Gresham location (now closed), and the salesman informed me during purchase that the frame was under warranty for life which he said was equivalent to 7 years for couches. Immediately after delivery the middle frame begins groaning as though it was damaged, so I contacted customer support. They refused to help with the problem; told me that my floor model was an as-is sale and that the salesman had lied to me about the warranty on it but they weren't going to do anything about it. Way to back up your products, Furniture Connexion. Do not buy furniture here.
I paid for a sectional and ottoman in September 2011. I'm very disgusted to say I'm still waiting for my ottoman and it is now January 2012. I was told the ottoman was on back order and it would be about 4-6 weeks before I could come pick it up. After 4 weeks, (mid-October) I called Furniture Connexion to check the status. At that point I was told it would be an additional 4 weeks. I was a little disappointed but it was acceptable being only a couple more weeks. Come mid-November I called again. I was told check back December 15th. I was told there was a "fabric shortage." I called again after December 15th and still no ottoman. The worker I spoke with on the phone told me it's the holidays and the ports were closed that one day due occupy Portlanders?! I'm out $300 on this Chinese manufactured ottoman and they give me nothing but crappy excuses. Now I'm supposed to check back on the 20th of this month. It's been 4 months and still no ottoman. In addition, the quality of the sectionl is poor. Cushions are showing wear already. I have Good Will couches in my family room that are over 15yrs old and are holding their shape better. After I get this ottoman or my money back I will never purchase another piece of "furniture" from the Furniture Connexion as long as I live and neither will my friends, family, or co-workers.
I feel like they were highly deceiving to me. When I entered the show room the sales rep introduced him self and immediately seemed fishy. We started looking around the warehouse...