Bob Evans review: Service/food quality

I took my fiancée and daughter to Bob Evans for dinner lats night. We were seated quickly due to it not being busy. the waitress greeted the table, we ordered waters. When she finally came back with 3 waters (10 minutes) later, we were ready to order. The ladies ordered first then myself, my order came with bread which I ordered the famous Bob Evans rolls which came out on 1 small plate, they were cold and misshaped? we literally waited 30 plus minutes for our meals, once delivered my fiancé's meal was incorrect and the waitress caught it when she set the plate down, then said she could have them make another plate and it would take seconds? We waited 30 minutes for food and now it can be made in seconds? Next her daughter finds a HAIR in her meat?! When the waitress came back, I told her she found a hair in her food, she said oh I can have it remade in seconds? This was unacceptable that no discount was offered due to the horrific experience that occurred. I will never go to that Bob Evans EVER again. I can't believe this is how employees are trained to handle complaints. Recook food in seconds? Nobody wants a hair in their experience. They weren't even busy, hate to see what goes on when they are busy!