Bob Evans
reviews and complaints

Date: Nov 24, 2022

Bob Evans at:

840 Perry Ave

Big Rapids, MI 46805

[protected]

Shorted my order with only sides and desert. (((NO main dish))).

I had to drive another 50 miles round trip and spend another 10 in gas, to return and get missing (Main Dish) items.

The manager at: (840 Perry Ave Big Rapids, MI [protected]) was rather distant and put me off to just call back. Manager showed (zero) empathy.

Since this above encounter I checked online and found numerous complaints of orders missing items like mine. There are a lot of online complaints. Bob Evans needs to (LISTEN) to the customers. But they will not do this.

I likely will NOT frequent Bob Evans in the future.

There management and customer support leaves much to be desired and is (1 taco short of a combination plate).

It's their loss, as we eat out frequently. Bye bye Bob Evans. Good luck, you are going to need it.

I should get a refund. I uploaded feedback to their contact email on their website. Will do it again.

Anyone know of anything I can do?

On November 21, 2022, I ordered 3 pot roast meals for dinner. Upon getting home, I opened up the containers and the food was all over the place, mixed in together like pig slop. I called store 49, in Sharonville, Ohio to express how displeased I was with the way my food was served. Other establishments use compartmentalized dishes or use small separate containers such as Cracker Barrel. The manager informed me that if I didn’t want my food the way it was received, that I had to ASK for it to be packaged differently. How was I suppose to know what type of containers you have for carry out. The manager Tasha did not seem concerned at all about this so I decided to go above her head for help.Of course I informed her that I would not be patronizing her store again, eating in or getting carry out! I called back and asked for the manager’s name and the stiore number and the corporate number. A man who answered the phone proceeded to sl the phone down in my ear. My fiancé called back and spoke to a young lady who gave us information and the manager came back over the phone.

Chunks of black dirt and it even smells like dirt when heating. This is the second one. I purchased at Walmart Branan Field Store in Middleburg, Fl The is so much I can’t even pick them out. Very disgusting. I’ve been eating these for months trying to gain some weight and aside from recent packaging issues where the seal is broken and seals not covering the product these are the worst by far. I couldn’t eat either of them. Please fix your product.

My husband and I arrived to take advantage of the Veterans Day offer of free entre. I showed my DD214 and my husband shoed his military ID. The waitresd said no problem you don't have to show it. She was pleasant and joyful. The breakfast was good. My eggs were more hard than easy, but I thought, it is free so I did not complain. We received a bill, so I thought they need to track their entres they give away. So when we went to present the check we were asked if we ordered from tne veterans menu, which we responded we were not given one. So we had to pay. It was not expensive so it was no problem. The fact that were showed our Veteran status and were not given the veteran menu, which would have been free by your advertisement is rude. It was the only reason we chose Bob Evans. I was quite upset.

We were in a hurry, and purchased prepackaged Bob Evans macaroni and cheese (family size, as I was feeding my grandchildren) as a side dish for dinner.

As per directions, we added a slit in the plastic, etc. Upon peeling back the plastic to stir and continue cooking, there was a black substance in the corner of the container. It appeared to be mold.

I checked both the cardboard sleeve and the plastic film, it was not out of date.

I contacted Bob Evans, via a message on their facebook page, as I preferred not to plaster pictures all over, but no one has responded. Thus, I am here, adding a complaint to the numerous ones on this page.

On October 30, 2022 I went into Bob Evans at 900 American Road in Lansing, Michigan and ordered 3 Turkey dinners to go. I waited for them to be put together and when I got home, I found that there was no banana bread for any of the orders and also that the cranberry sauce in each order had no cover on it allowing it to spill in the car. I was very upset. I wish in the future that mistakes like these would not happen.

I placed an online order to puck up at the new castle ,Pa location... when I got home the order wasn't complete as the chicken was not included with the family size salad I called to speak to a manager but was told I needed to return to the restaurant as he was busy. When I got there they informed me that I couldn't get a refund that it would take 3-5 business days. (I did return the food ) the order number is [protected]

I have been using Bob Evans Sausage for years. I purchased the 30 pattie family pack. The sausage has a very bad taste and is almost all fat and the patties are almost white in color. I use this product all the time my package says best if used by 12-1-22. My grocer said he has had other complaints about this product. The cost was 9.95. I purchased this 0n 10 -22-22 from valeskies market in Meadville Pa.

I'm certain, based on the terrible reviews for this location in Bridgeport, WV, that you are already aware of the total incompetency of the management and staff. My family has been going to this location for over 20 years and in the past few years it has completely changed in terms of service, quality and volume. This location was once packed daily. now you go there and it is nearly empty while it's competitors are booming. I walked in last Tuesday morning at 9:00am. there were only 7 cars in the parking lot. when i walked in, nobody greeted me. there was a cook leaning against the expo line and a young lady that worked there leaning towards him. looked very intimate. he made eye contact with me but neither one of them ever came to help me. nobody else came to the front. i finally walked out. last night i drove by at 7:15pm. there were no outside lights on. it was pitch black all the way around the building. there were a handful of cars in the parking lot. I'm sure you've seen a substantial decline in revenue at this location. it is a shame for our local community which once heavily supported this location

My wife and I went in to the south Zanesville Ohio Bob Evans to order breakfast at roughly 10 AM up October 18th 2022 upon arrival after being seated I noticed pieces of food on the window of the decor there is also a large water spill staff kept tiptoeing around when I received my breakfast it was under Done and they were two separate long black hairs on each of the plates. I was hit with such an array of emotions I got up and left the restaurant. The waitress said “ the cook called off today” I don’t think that is acceptable no matter who was cooking I do have pictures of water on the floor and the food particles all over the decor. I had such an array of emotions I just left the restaurant

We went to Bob Evan on 2400 Tiffin Ave in Findlay Ohio on a Friday morning at 9:55am on Oct 14, 2022. It did look busy but We decide to try. As we entered we met with 4 other people standing out side. A gentlemen told my husband to put your name down. So he came back out and said 10 or 15 minutes. At 10:15 we managed to be able to stand inside when 4 people rushed inside making it even more crowd. As we watched several people go ahead of us that was already there before us. Then one of the person who rushed in went and looked at the list and told the others we are next. I said to my husband How can that be we have been here for over 30 minute now. They must of heard me and One of them screamed at us We called in and been staying in our car. My husband asked the hostess how much longer is it going to be? She said you have 2 more people ahead of you. We looked at each other and said lets go. We will never be back. If you can take reservation for breakfast knowing 30 people are already standing in line then you don't need people to do your business. No one should ever have to wait 45 minute to eat any where at anytime. Especially when your short staff as this place was today. So other people followed us out that also had been waiting for a very long time. As we left we told other people your gonna have a long wait. They too left. To resolve this issue: Don't take reservations especially when your short staffed and it was Breakfast time for goodness sake. We always enjoyed Stopping at Bob Evan no more Carol McDonald [protected]@yahoo.com

Thank you for your time.

Just too , inferiorating! I , heard the life story of two waitresses who work side by side . I , go into BE and am seated with a menu , ... again ... the waitress decides to come to my table after exactly , 12 minutes of waiting there .

and , as I observed she gave a check to a table in back of me and started to leave without acknowledge. I , complained and was told by NYS law that waitress does not have to serve me and I combined and I was asked to leave when , the higher up mngr / me a free meal profusely apologizing.

Oct 8 6 pm salem ohio my wife and I were at restraunt waited for over 1 hour for 2 turkey dinners the table next to us also was waiting over 1 hour when we recieved our dinner it was ice cold talked to the manager she said she watched the orders come out of kitchen I told her here feel turkey was not just cold but was ice cold she said she was very busy and was ther anythong else she could do I tolld her she did nothing so far and she walked away I took my and wifes food home and fed to dogs this salem bob evens is the slowest worst food of all your restraunts but we thought we would give one last try we are very disapointed should of at least received something

Employee were not at the front desk to help people to seat them. Customers were leaving after waiting over 20 min. This is very poor management. It is not the employees fault. I called in a order and it took over 45 min to have someone bag up my order. I have me receipt stating my times. Seems to me that all the employees were not trained to do their jobs. I have lived down the street from this location at Van Wert, OH for over 22 years and never seen this very poor management ever. Need new management.

Stopped this morning and had breakfast for 3 at the Hermitage Bob Evans. First I order the Family Bacon basket that was featured in the signage. Didn’t look anything like that. Looked more boiled than grilled. Sent it back to be cooked and was still not like the pic. Next we all 3 ordered hash BROWNS. No brown. Seriously like boiled in grease. I think the cook is afraid of the grill. Worst part is I originally ordered them well done. Not what I expect at a Bob Evans. Very disappointed.

My husband and I stopped at the Bob Evans on Commercial Drive in Lansing, MI #412. My husband ordered the Wildfire Chicken Salad and was very disappointed that the fried chicken pieces were inedible, couldn't even cut them with a knife. We mentioned this to the waitress who spoke to the manager. They said they would make another one but it was already after 8:00 p.m. and we still had a long drive ahead of us so we declined. He did give us a 20% discount on the salad.

I just wanted your office to be aware of this situation. We have been to this location on several occasions but were very disappointed with this visit.