Bob Evans review: Refund for order

Placed a large breakfast order on 12/23 for $62.98. Then was told the payment was only good for that day pick-up. we needed the breakfast ready on 12/26.
So that order was stopped and was told we would be refunded. Placed a new 12/26 order that was paid when picked up. Have spoken to the manager at store #0154 twice and the refund has still not been processed.