BMW West Island Laval Montreal — bmw west island dishonest business practice & poor customer service
Hi, I bought an used BMW X3 from BMW West Island dealership last July 2011. My sunroof was broken during January 2012 within a few months of the purchase. I was told during purchase that I had an extended warranty for almost all parts of the car. I too have an 2 year extended warranty and it is a BMW certified car. When I approached the BMW West Island to fix my Sunroof, I was told that it does not cover under warranty and I need to pay a total of $2050 ($217 for parts and 12hrs labour $1560 + TAX). To my shock, I approached all the relevant department's managers to sort this issue and cover my service under warranty. I was denied my justice. Last month I was asked to bring the car for diagnosis and to re-estimate the cost. Now this time the parts list has gone up to around 1700 dollars!! and the labour of 15hrs!!! When I showed my earlier work order BMW west Island played safe and agreed to honour my previous work order price. I left the vehicle for sunroof servicing on May16th 2012 but got back my vehicle only on June 13th Wednesday. I am asked to pay for the car rental $575!!! When I left the car for servicing on May 16th 2012, Dino Yanakis promised me that as long as the service is done the customer pay only $29.95 for the rental. They told me that the parts are not available with BMW canada so they kept my vehicle for 1 month and charged me the car rental of $575.
Could someone please help and advise if I could file a suit for this type of customer services? Thanks.
I spoke with the sales representative Dustin Porporino followed by the sales manager Johan Wertheimer. Discussed my issue with the technical advisors Peter Arsever and Dino Yanakis. Having the issue unsolved took the matter with Warranty administrator Eujene Laferrierre followed by service manager Gilles. Also the customer service manager Normand Masson could not help. Finally I spoke with the General Manager Yves Chabot but of no use!. I have been under going this inconvenience and frustration for last 4 months now.
I feel I should not pay any money for this defective parts. Also they charged me the car rental $575 for 1 month as the parts are not available. The reason quoted for 4 weeks delay was the incorrect parts supplied by BMW Canada and parts back order. Due to the mistake of BMW (incorrect parts supplied etc..) I had the inconvenience for 4 weeks and BMW west Island charged me $575 (incl. tax) for car rental. Beware of such dealership.
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