I sent this email to Bluegreen, they deleted it and never read it, I just thought I'd post it here, maybe someone at Bluegreen will read it and I hope others take note
Hello Candace (a Bluegreen customer Service agent)
Thank you for your reply, sorry for the delay in replying
I recently stayed at the Fountains at Oasis Lakes, Orlando (10/03/2008 - 10/18/2008)
I tried to fill out the online comment card, but it wouldn't accept my room or reservation number
I used to own an apartment there
I couldn't use my apartment due to the strange way my points were allocated, so I used the RCI website and saved my points and then booked my vacation
I was quite surprised how things had changed there and how some things haven't changed
When we tried to check in, they couldn't find our reservation and we were sent away until 4pm and for them to find our reservation (this was very unusual, the last time we used our apartment, the staff were very helpful and let us store our luggage, and check in as soon as an apartment was available)
When we did arrive back at 4pm, there was none of the cheerful staff from my last visit, it was a rather surly greeting (but this maybe due to the fact we had an exchange)
We got to our apartment and it smelt extremely musty, but that wasn't a big problem, we just aired out the room, opening the balcony doors, we showed our friends around, and while they were very pleased with it, I noticed the furniture and fittings hadn't been upgraded and was worn in places (the furniture was exactly the same as when I first bought it in 1995, What have you spent the maintenance money on ? Certainly not on upgrading or purchasing new furniture or carpets
Anyway, as the day passed and we made our self at home, I saw that you had an in room connection for my laptop, that was very good, but as I found out, the service wasn't very good, I had to phone every day to get a connection, but that wasn't a problem, I could save my work until the reconnection was made, but it was very irksome and annoying to call every day (I am a maintenance manager at Heathrow and needed to keep in touch with on going projects)
We had to ask for a repair in the master bedroom for a ceiling fan, it took 4 days and several phone calls to get it repaired, even though we were told on the first day it was repaired and every day, The electrician eventually turned up at 10pm, one night and repaired it then (I asked for it to be done then as nothing seemed to happen in the daytime while we were out
During the second week a problem developed with the fridge, but wasn't a major problem, we asked if someone could look at it, but no one ever turned up and I never got any message left on the telephone
We had some new balcony furniture left for us, we never got any message that it would be done (but it was a lot better than the cheap plastic stuff we had) and my friends were rather perturbed that someone could just walk in at nearly anytime (the towels and bedding were changed, but nothing like the service I had previously enjoyed when I was an owner there
I went to a 'presentation' while I was there, I didn't want any tickets, or money from it, I just wanted to voice my concerns, and let the sales staff know how my feelings were when I bought (what I thought was an extra week) these points, my week that I had enjoyed for many years was now converted to points, and the so called bonus weeks I was given was useless, as I couldn't use them or book anything for 30 days before travel (very nice if I wanted an out of the way place that no one else wanted )
The sales staff weren't interested in my concerns or what I had to say to them and how things had changed (my week to points and how I couldn't use my apartment) and after 30-40 minutes I was asked to leave, and was told if I said anything to other people staying there or other purchasers, I would be asked to leave the resort, I agreed not to speak to other resort owners, I didn't want to be thrown out with no other hotel booked and I didn't want to embarrass my friends
I didn't find any of the staff helpful and the amenities hadn't changed since my last visit (2 years previously) I found the staff would only do just enough to get by with
I had several packages delivered to The Fountains during my 2 week stay, I never got an phone calls saying they had arrived, I only got that information from the sender
When we were leaving the resort, I spoke to the front desk and told them that I was expecting 2 more packages, that hadn't arrived, and would they forward them on to me in the UK, I gave them my email address, my home address, my contact telephone number
The man on the front desk went away to confirm that this would be okay and record my details, he came back and assured me that it would be fine, and they would forward them on to me, and if any further charges were due I would pay them, if they would let me know what they were via email
I have contacted the senders of the packages, they have arrived, but for some reason they have lost one, (I have had emails to that effect from Philip Russell) I'm still waiting for them to arrive (these have now arrived, it took a month to arrive though, I actually received them today)
It was certainly a different place from when I was an owner, I'm glad I have sold my points, I know I lost money by doing so, BUT I have purchased another weeks vacation from another seller and another resort
There always was a problem with BlueGreen when I tried to book anything, and when I did manage to book anything I always found myself disappointed with my accommodation and the staff (we stayed at the BlueGreen resort in Las Vegas, this was out of the way and was nothing more than a bunch of tower blocks, with no staff in attendance at the pool and there were several drunks and broken bottles around, but I didn't say anything as the drunks were English, and I certainly didn't want to be associated with them
All in all, I found my last stay at the Fountains a very disappointing experience, and I'm glad I wont be staying there or using it in the future
I know now I am no longer a owner or member of BlueGreen, that my email or views wont make any difference to the way the resort is run or the state of the furniture or decoration of the rooms or the attitude of the staff, BlueGreen are only there to make money, and care very little about ex members/owners, after all there will be other people going to the 'presentations' and making purchases, I just felt I had to make my views known
IF I had bought an extra week and not been persuaded by the sales staff to convert to points, I would still be an owner, but I wouldn't go back to The Fountains again (even when it is completed)
I'm really glad I dont have anything further to do with Bluegreen, their customer service leaves much to be desired, in fact they are rude, and not helpful in the slightest
We re in a financial crisis, my husband has been laid off and our income is now 1/3 what it was. contacted...
My husband just got laid off and I contacted the mortage department for some help. We asked if they could refinace at a lower rate (now 10.25%) so we could get a lower more manageable payment. They refused to help and would rather take you into forclosure than to help you keep things good with them. The man was very nice but said Bluegreen policy doesn't allow you to be refinaced with them you would have to go to an outside source which is impossible because no on will finance a timeshare!! So he said that if I would go with out paying for 5 months they would forclose and that would stay on our record for seven years, rather than help. My advice is to never buy a timeshare because it isn't actual property that is of value to you!!
When we purchased our timeshare, everything seemed great. I explained that I was a Teacher and that I can...
Attorney General Corbett announces lawsuits against Florida timeshare & vacation companies accused of advertising, real estate, and telemarketing violations
HARRISBURG - Attorney General Tom Corbett today announced lawsuits today against four Florida-based companies accused of illegally marketing vacation packages, using "free" airline ticket offers and other worthless prizes to lure consumers into aggressive and deceptive timeshare presentations.
Corbett said consumer protection lawsuits were filed against Bluegreen Corporation, Bluegreen Resorts, Bluegreen Vacations Unlimited, Inc. and Great Vacations Destinations, Inc., all of Boca Raton, Florida. Bluegreen contacted consumers by phone and through kiosks at shopping malls, fairs, and festivals throughout Pennsylvania, and also operates full-time sales facilities in Hershey and King of Prussia.
"Virtually any consumer with a checkbook and a pulse allegedly qualified as a 'winner' in these promotions, " Corbett said. "Unsuspecting consumers who believed they were contest winners were actually drawn into a high pressure bait-and-switch campaign designed to push timeshare vacation packages costing thousands of dollars."
Corbett said more than 5, 700 Pennsylvania residents purchased Bluegreen timeshares, with many paying $20, 000 to $40, 000 or more for packages that violated Pennsylvania's Consumer Protection Law, the Real Estate Licensing and Registration Act, the Telemarketer Registration Act and other consumer regulations.
Corbett said that Bluegreen representatives allegedly called consumers who believed they were entering contests and other promotions promising cars, cash and vacations.
According to the lawsuit, consumers were told that they had not won the "grand prize, " but had been selected to receive other items, like free airline tickets. Consumers were also promised free gasoline and meals when they collected their prize, if they attended a 90 minute timeshare presentation.
Corbett said the lawsuit alleges that consumers who were contacted by Bluegreen were not actually randomly selected prize winners. Instead, virtually everyone who entered the contests was contacted and falsely told that they were a prize winner.
In one case, Corbett said a consumer informed a Bluegreen representative that the person they were trying to reach did not live at that address. The consumer was told that it wasn't a problem - they would give her a prize too.
High Pressure Sales and False Advertising
Corbett said that in order to collect their "prizes, " consumers were required to schedule an appointment with a Bluegreen sales representative. In some cases, consumers who believed they would be attending a 90 minute timeshare presentation were actually subjected to relentless marketing pitches that lasted five hours or more.
According to the lawsuit, numerous deceptive statements were made to consumers during these presentations in an effort to get them to sign contracts immediately, including phony claims that prices would increase the next day, misrepresentations about when and where consumers could travel if they made a purchase and false statements about certain fees being waived.
Corbett said that some consumers bought vacation programs because they were told they were entitled to a one-week stay in Hawaii, only to learn afterward that the program they purchased could not be used in Hawaii.
According to the lawsuit, consumers who sat through the timeshare presentations received "prizes" that were nothing like what they had been promised. The "four free airline tickets" were actually booklets that offered two airline tickets with each hotel room reserved, at high prices, in a limited number of cities. In some situations, consumers were required to commit to a 10 night stay at overpriced hotel rates before being able to select a local airport for their flight.
Corbett said "free" gasoline and meals that consumers were promised turned out to be coupons or certificates with lengthy terms and conditions. For instance, consumers who were promised $40 in free gas were required to submit written requests to obtain a series of gas coupons. The coupons required consumers to pay for their gas first and then mail a receipt for reimbursement, with each coupon limited to a $5 purchase, with no more than one purchase per month.
Corbett's said contracts used by Bluegreen failed to properly inform consumers of their right to cancel their purchase. Pennsylvania law requires that consumers have five days to cancel any timeshare or campground purchase. Bluegreen is also accused of violating a state law that requires all consumer contracts to be written in easy-to-understand terms.
Do Not Call Violations
According to the lawsuit, Bluegreen made numerous calls to consumers who were on Pennsylvania's Do Not Call list, allegedly basing those calls on referrals from other customers. Additionally, the companies are accused of making repeated calls to consumers who clearly told them not to call again.
"Bluegreen took advantage of hardworking Pennsylvania residents eager to find an affordable getaway, " Corbett said. "Using deceptive contests, relentless sales presentations and misleading contracts, consumers were pressured into paying thousands of dollars for vacation packages that don't meet their needs or their budgets."
Corbett said the lawsuits seek restitution for consumers who suffered financial losses because of these deceptive or illegal practices.
Additionally, Corbett says the lawsuit asks the court to void all illegal consumer contracts and give consumers the right to cancel any agreement that did not include the state-required notice of cancellation.
The lawsuit also seeks up to $1, 000 in civil penalties for each violation of the Consumer Protection Law, or up to $3, 000 for each violation involving a senior citizen.
The lawsuits were filed in Commonwealth Court, in Harrisburg, by Senior Deputy Attorney General David Sumner of the Attorney General's Bureau of Consumer Protection.
Corbett says the investigation began after consumers contacted his office to report these practices. He encouraged other consumers who have problems with Bluegreen to file a complaint by calling the Attorney General's Consumer Protection Hotline at [protected] or submit an online consumer complaint.
A personal note from the filer of this new info:
PLEASE DO THIS AT ONCE- this may be a time sensitive issue. You may be able to recover ALL or at least part of the money that you've lost to these scammers. I'm SO GLAD that the Atty. General in PA is intent on holding this company responsible for it's deceptive business practices. Good luck to those of you who have fallen victim to Bluegreen. I hope the outcome is to your satisfaction
Robin A. Collins
Buying a timeshare has been THE biggest mistake of my life. In the sales pitch room, I felt like I was being...
When purchased, I selected the auto withdrawal from my account. Evidently, they didn't get all of the information at the time. They failed to withdraw the monthly fee, then increased the interest percentage (and the amount) and said there was nothing that they would do because they sent me two letters that I should have responded to. They said that they did what they were supposed to do and that I was at fault.
They don't know the first thing about customer service. I am very very sorry that I ever got involved with these scam artists.
I've been a Bluegreen owner for almost 5 years and my Mant. fees have gone up every year. Last year they went up from $700.00 a year to $1, 100.00 a year and this year to $1, 230.00 I'm so fed-up with this that I'm going to sell this mess but who would buy it. I haven't been able to get a real answer as to why they go up every year but I'm sure Bluegreen isn't going to change a thing. They just keep gouging us with lame excuses. Pissed off in MI. Dave C.
We have been owners with Bluegreen Resorts for 7 years. We could not be more satisfied with this company and it is everything that it claims to be. you do have to know the rules and book your trips in advance since availability during peak seasons is limited. We could never stay at the really nice resorts because they were just to expensive! The bluegreen places are beautiful and so clean! tons of activities for the kids and the staff members are top notch!
As far as the sales presentations, they are certainly pushy but they are just doing their job! you have to learn to be firm and say no when something is out of your reach! Just say no! works for me! I just go to get my free gifts! we have never stayed or been trapped by then for more than 80-90 minutes. I just use that time to catch up on all the changes and new properties! I have given travel gifts to my parents and my in-laws for christmas gifts, and traded using RCI with no trouble whatsoever!
Good luck and happy travels with Bluegreen!
This past June, my husband and I went with our four young children to the "Fishing Store" (a.k.a. Bass Pro...
My husband and I attended a bluegreen tour and presentation as a favor to friends who are already member...
Beware of the Visitors Center in TN- the salesmen are waiting for you...they entice you with free tickets to see a show etc...We were totally naive! I really don't know how these salesmen sleep at night because it is really a farce.
Too many rules apply and of course you come to realize this after your purchase. The salesman left out huge details on how the point system really works. Just keep in mind the maintenance fees come around fast- $500/year for a TS that hardly has availability- you may as well spend this money on somewhere you really would like to go!
I have a problem with the attitudes of the customer service department when I called about maint. fees. The maintenance fees are outrageous per year!!! You can't expect me to believe that the maintenance on my timeshare is that much per year. Especially when I'm not the only one that stays in the timeshare and I only stay once a year. I have had nothing but bad experiences with Bluegreen since we bought our timeshare and I can't wait to sell it!!! You hodoo'd me once but you won't do it again It's not fair that I can't use my points until my maintenance fees are paid if I pay my monthly payment.
My husband and I bought and paid off bluegreen resort points. Every time we try to reserve our week, we are always told the resorts are all full and we can take our vacation on days they have openings. We have to basically plan a vacation when they say we can stay at their resorts. If we call a year out, they say it's too early. If we call 2 months out, as suggested by the bookers, the resorts are full. We were reassured that due to the numerous properties all resorts owners would never have problems booking. This is annoying because before purchasing we specifically asked about availability within their resorts and now feel we have been lied too.
Do not...I repeat...do NOT buy a Bluegreen timeshare under any conditions. No matter how sweet it may sound, it is a rip-off. My wife and I bought one, and we are in a continual state of regret about it. It is virtually impossible to sell (the same amount of points we bought for $10, 000 are selling for about $3, 000 online), plus we have yearly fees of about $700 that must be paid for us to even be able to keep using it.
Here are some of the things you may not hear while you're in a Bluegreen presentation... we didn't:
-each year you will have to pay both "maintenance fees" and "club dues, " which for us amount to over $700. If you don't pay, you can't use any of your points at all until you do pay.
-many of the resorts they tell you about can only be booked in 7-day increments, which means you'll take that trip and no others for two years because you'll use up all your points on that single trip.
-we just found this one out... if you don't have the points, you can't book a trip... for example, we get 12, 000 new points in July, so I called to book something in August. Well, I can't do that until I "have the points." Of course, by the time the points actually show up, all the places will be booked for the summer. We're all paid up on maintenance fees and club dues, so we will definitely get the points, but too bad... we have to wait. The person on the phone even sympathized with me and said he understood what I was saying, but too bad.
-they say they will help you rent your timeshare, but this is a joke. Your timeshare will never rent for anything near what you need to maintain the fees on it, much less pay it off.
-take a look at this web site to see what points are actually worth if you buy them on eBay: http://popular.ebay.com/ns/Real-Estate/Bluegreen.html If you really desperately want Bluegreen points, don't buy them from Bluegreen.
-they tell you that you can book things just a day or two in advance, but this is almost never possible in real life. Things are booked up months in advance.
Owning a Bluegreen timeshare is like a weight that you have to drag around with you for the rest of your life. There are many places that will rent timeshares if you like that kind of thing, and you can usually get them fairly cheap and without any obligation for the future. When I imagine paying $700 a year for the rest of my life, it feels amazingly scary. Don't do it. You're locking yourself into something that will never end when there is absolutely no need to do so.
They give you the free trip, then take advantage of how little you've researched timeshares when you're in the presentation. They tell you this price can only be offered this one time, and that you can't take another trip. It's all cheap sales techniques, and they wouldn't be necessary if it were something people really benefited from.
We even looked on the internet during our sales presentation... if only I had come across a letter like this, we probably wouldn't have bought, and we'd be much better off. At least take a few days to think about it. If they can't give you that long to think, they're tricking you anyway.
Buying a Bluegreen timeshare is a terrible decision. They, like many salespeople, will tell you whatever you want to hear to get you to buy, knowing that they will not personally be accountable for any misrepresentations of the truth later on.
One thing they promised us is that we could rent our timeshare. Now they've done away with that aspect as well, so you either use it, keep paying about $700 in fees each year along with whatever you paid originally, or you just lose the points. Every letter we receive is something else they're taking away from us.
The most recent thing that happened was that we had tried to rent ours out for 10, 000 points (most of our points) before they decided to stop letting people do that. So I called today, 10 days in advance, to check and make sure it was rented, since this is the cut-off for when I can cancel without losing points. So the guy on the phone told me that yes, it is rented. And I asked, "Well, what happens if the people cancel sometime in the next 10 days?" He said, "We don't have any control over that, sir." And I said, "I understand that, but I don't either. So what happens to my points if they cancel?" And he said, "Well, you lose those points."
So some renter I don't even know can decide to back out at the last minute, and I lose 10, 000 points and don't get to travel or make any money from my timeshare for 2 years! That seems fair...
Everything Bluegreen does seems to be a way to get themselves more money and screw over their "valued customers."
And Bluegreen, if you're reading this, don't bother calling me trying to get me to revoke the complaint... we're trying to sell our timeshare as quickly as we can and hopefully never have any interaction with you for as long as we live.
I have a contract and I want to know if it is still valid as I purchased it February 2007. Or if I should...
OK, here is my story. My wife and I went on their tour and for what its worth thought that it was a good deal to get into. After some thought, 45 minutes of financial consulting with my wife, we agreed to a deal with Bluegreen at Mountain Loft Resorts in Gatlinburg, TN on June 14, 2008. We were secure in our decision until we came across this webpage and read the discussions against this resort. After further research of Bluegreen's negative issues and not finding a single positive, we decided to rescind our contract.
We had 10 days from the day of agreement to cancel obligation, so I sent 2 certified letters (one to corporate and one to the Resort). Two weeks later, I called the corporate office and spoke with Owner Services. The associate tells me that they received the letter of cancellation and that the refund will be credited back to our account within 20 or 30 days. That call was made on July 1. In the contract its clearly states, " The refund shall be made with in twenty(20) days after Bluegreen's receipt and acceptance of the notice of cancellation, or within five days of receipt of funds from the Purchaser's Cleared check." Today is the July 28 and no refund. I called today reciting back to the company of their contract and they were speechless. After 10 secs of silence the associate was aware that the refund was issued within 45 days instead of 20. I corrected her again by reciting. They proceeded to give me an Escalation # and said that I would receive a call within 72 hours. If I did not I needed to call back. I'll wait out the 72 hours just to show how cooperative individuals can be; at this rate, they are looking at a lawsuit.
My advice to anyone that deals with this particular resort is stay away. I would go as far to say not give them the pleasure of taking up their offer of the hotel stay and free tickets; it'll be a waste of your time. They're just bad business.
I purchased a timeshare thru Bluegreen. I bought 6000 points, which at the time would get me a 1 bedroom condo at any of Bluegreen's resorts. I was assured at the time of purchase that 6000 points would always be enough to get a 1 bedroom at any resort at peak time. I was also assured that any new resort brought into the Bluegreen portfolio would not be more then 6000 points. I was told that in the event 1 bedrooms became more costly, I would be "gifted" the additional points to be able to continue reserving a 1 bedroom unit. ALL OF THAT WAS A COMPLETE LIE!! The new resorts that are added are usually take more points then 6000. At some of the existing resorts, Bluegeen has added "high red" and "leaf" seasons. Red was the highest season when I purchased. Now, my points won't even allow me to reserve at the older resorts during "High red" and "Leaf" seasons. My points have become useless in many ways. Be very aware of these guys willingness to say anything to make a sale and then change the rules afterward. I have contacted everyone that will listen within the Bluegreen Corporation and gotten nowhere. Basically once they have the sale and your money, you are no longer important to them.
Bluegreen stand for complaint. Lanzacna I am behind you 100% bluegreen resorts put my family on 4 July in a dump. I forgot the name of place. But will get that information. The room smell. Dirty bathroom. I couldn't stay, I left. The next day I call reps. they try to give another room next door. I didn't like the place at all. She booked me somewhere else. I don't blame the hotel I stay in I blame bluegreen. they should’ve known what condition the hotel in. the next place wasn't great I paid 185.00 the first night for a room they should have give me my money back. They only give me 25.00 back also I had to buy clean product to clean the last room they booked. From Virginia
Bluegreen resorts put my family on 4th of July holiday in a dump of a place. Patrick Henry Inn in Williamsburg Virginia. There was mould on the bathroom floors the ceilings I thought was gonna fall on our heads. The pool stairs shook as you walked down them afraid to go back up... How dare they expect me to buy a resort timeshare when they had the nerve to put us in a place like this for the weekend to stay... I am flabbergasted by this company and will bad mouth this company for as long as I live. Hopefully something good will come out of this message to all who go through bluegreen..