Bluegrass Cellular — I haven't spoke to one friendly representative and my bill has NEVER been what is was supposed to be
In April 2011, I walked into my local Bluegrass Cellular store to obtain new cell phone service for myself as well as my husband. One of the workers introduced me to a “special” plan they had: 2 lines, with unlimited talk, text and data for $120.00. After talking with the worker about the plan for over an hour, I decided we would sign a two year contract with the cellular company. My first month’s bill arrived a little less than 3 weeks later. The total due: $411.96. I immediately contacted their customer service line. They informed me that this was my bill and I must pay it. I tried to explain that this was the first month I had had service and my bill should be around $150.00 (because of taxes and other charges.) I spoke to 3 different representatives, all of which were rude and refused to help correct my bill. After two days of speaking with representatives as well as managers, I was finally informed that when the my service was set up, I was put on two billing cycles. Because of this my bill was over double. Finally, after 4 days of arguing with them my bill was fixed. Over the next 9 months I spoke with them EVERY month because my bill was way too high. Every month they were VERY rude to me. In February 2012, my cellphone started roaming constantly. I am a stay at home mom and rarely leave the house, let alone my town. My march bill was over $600.00 when I called about this they said it was roaming charges. I explained that I hadn’t left my house and had not been “roaming” at all. I spoke with a technician who informed me that it was because our house had a tin roof, we were pulling other towers. Every month I was getting a crazy amount of roaming charges, every month I spoke with rude representatives and took my cell phone into my local store. Even after my phone was shipped off for inspection, the problem was never solved. In October I was informed that my charges of roaming would no longer be adjusted and that in fact I was in a city over 200 miles away (I was not, nor have I been) and that they would not help me anymore. I was to pay my bill no matter what the amount. After talking to them for 2 hours, I went into my store where they informed me that in September 2012, a representative adjusted my plan which made my bill higher, but that the plan didn’t change. (It made no sense to me either!) In conclusion, I have had Bluegrass Cellular for almost two years and I have had to contact them EVERY month. I haven’t spoke to one friendly representative and my bill has NEVER been what is was supposed to be. WORST SERVICE EVER!!!