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Blue World Pools
reviews & complaints
Blue World Pools
reviews & complaints

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126 complaints
38 resolved 88 unresolved

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Blue World Pools reviews & complaints 121 - 126

Blue World Pools complaints 126

L
Jul 18, 2016

Blue World Pools - pool installation

Installed a 24 foot pool from Blue World pool on July 16, 2016. After putting approximately two feet of water in pool, I noticed a wet spot at bottom of the side wall of pool.I called the guy who...

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S

Blue World Pools - pool

They are A bunch of frauds and scammers they want to scam people out of their money I have read every complaint on this page and they all sound the same these people are not lying about blue whirlpools they are frauds they have not sent me my deposit back is been over a month I'm going to try my best to put a stop payment on the check today because they allow me to post dated that far off they wanted the money so bad I canceled my contract the next day from the representative leaving my house the very next day which was in June 2016 I still have not received the check I just pray to God that I can put a stop payment on it today I hate that I even let them people in my house

Blue World Pools - lies and false promises

We had a sales presentation for their pools, handed over a dwn pymt of $1000.00, they had no problem cashing that check w/in 24 hrs. They promised we'd have a pool by july 4, 2016... Well it here it is july 7th, 2016, they gave us a phone number to the installer in columbia, mo, we live hrs away from columbia... But blue world said that the pool was in shipment, but when we try to contact this installer, he has not answered or responded to voice mails.
Today, we call blue world, they agreed they cant get in touch with this installer... Then the rep puts the mgr of installtion on the phone... He informs me that they dont have to give us an exact installation date... Then I questioned the fact the pool should be at the installers, the mgr. Tells me, "no, mam... Its right there at their warehouse".? He went on to say, that they will contact another installation person, and I said now we have to wait until whenever, and therefore we are screwed, and this "manager" had the gall to say "yes, you are screwed"...

I do not recommend doing business with this company! So far its not starting off right at all... Stay away from these con artists... I dont think they have as we were told"their own people that are specially trained to install pools by their own classes"
I think they get on craigslist, and just hire a fly by night person that claims they do handy work...

Bottom line, please dont do business with this company, we are out thousands of dollars right now, because of their bs contract! And they dont care, they have our money... And yes, this company will have a lien on your home... Dont let them tell you any differently, or have them try to "reword" it differently!

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S
Jul 03, 2016

Blue World Pools - the above ground pool

Stay away from blue world pool. If you already have one getting in touch with them to come out to check your pool will not happen.Two days ago we had a service repair man tell us he was coming by. We called him and he said he will be here the next morning. So the next morning no one showed up. Mid day called him and he was 100 miles away and he will be here before the day was over. I knew where he was the night before. To get where he was 100 mile away. To get there he went through out city with in 3 miles of us. We never got his name. He lives in Va.He was on his way home and just telling us he was coming by. We give up. We learn the hard way.

S
Jul 03, 2016

Stay away from blue world pool. If you already have one getting in touch with them to come out to check your pool will not happen.Two days ago we had a service repair man tell us he was coming by. We called him and he said he will be here the next morning. So the next morning no one showed up. Mid day called him and he was 100 miles away and he will be here before the day was over. I knew where he was the night before. To get where he was 100 mile away. To get there he went through out city with in 3 miles of us. We never got his name. He lives in Va.He was on his way home and just telling us he was coming by. We give up. We learn the hard way.

Blue World Pools - Pool

I purchased a pool from Blueworld pools. Everything was great till after a few weeks the thing started leaking like crazy. The tube between the pool and the ion filter is just spraying water. I...

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T
Jun 18, 2016

Blue World Pools - the pool

They were to send out a new installer to fix the pipe going into the pool. When he came the pool was up and running, vacuum attached and fountain. Instead of running the pipe directly into the pool...

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Blue World Pools - I'm complaining about this company...staff and everything

I posted this blue world pools fb...they removed my post and blocked me!! They manipulate all comments!! They don't wants to people knows what is going on with this company! The worse company in...

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R
Sep 26, 2015

Blue World Pools - pool & customer service

I purchased a pool through blue world pools only to be highly disappointed! The pool installation wasn't when promised then after installation my children and husband continuously got swimmer ear. To top it off the pump went out on the pool after calling and recording conversations several times they sent someone to replace the pump! Which took 2 months! I cancelled the payment until it was fixed only to receive threatening phone calls from their office by a manager name Luther threatening to place a lien against my property! I told them I wanted to speak with his supervisor he told me no! Then I tried calling back to speak with someone only to get the same man! He never apologized for any of the problems we've had! I asked to return the pool which I've only had a few months he informed me that they don't take pools back all sales are final! He told me I couldn't afford the pool! I told him I make $80, 000 yearly I very much could afford the pool. He laughed and taunted me like I was trash! Then threatened me again! Do not purchase anything from these horrible people! My name is Denise hamby and I have these calls recorded!

R
Sep 01, 2015

Blue World Pools - above ground pool

1 Sept 2015 [protected] Allen at customer support for sales and services is rude and talks like a trailer trash drunk. I've been calling for a week to have someone at blueworldpool to do what they...

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E
Aug 28, 2015

Blue World Pools - After bleach the colour of the water was completely different

We bought pool from the company Blue World Pools. The pool was delivered on time and the maintenance was easy. The rep advised us to use the bleach once and told that water would remain clear for...

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A
Jul 27, 2015

Blue World Pools - installation, service

On May 28th, I signed a contract for an above ground pool through Blue World Pools Inc. First of all I was to get a 24' midline pool installed no later than June 28th. Meanwhile I was contacted with an offer for the upgraded version which I unfortunately agreed to. It is now July 27th and I still have no pool. What I have received so far is nothing short of pure hell from these people. I have been lied to so many times in the last 2 months I have lost count. I have been told that I am liable for 6, 000 dollars even if I don't want the pool, so I am stuck dealing with these crooks for a very long time... I just want to forewarn anyone considering buying a pool from these people. I wish I would have researched this company before I got involved with them but there is nothing I can do but live with my decision. Please take the time to research this company before you sign any contract, they are very shady people!

Blue World Pools - not standing behind the pools

we bought the blue world pool and not even a year old the pump started to leak, I called the pool co and all they wanted to do is sale me another pump what about the warranty it cant be out all ready, when we bought the pool we told them that we weren't able to work on the pool except normal maintenance but it has been a lot more then that.

Blue World Pools - pool buckled after 2 seasons

I purchased a pool after buying our home 2 years ago. The pool post has buckled. I called Backyard Masters and they asked me to take photos. I went to the store in Farmindale on 4/3/15 and Elyse took my phone and emailed Dustin the pictures and my receipts. She said it is a Doughboy pool and that should have never happened and she has not seen that happen. She said Dustin would call me tomorrow after seeing the emails. That was 11 days ago and nothing. I have called the store 4 times, one spoke with Elyse who said she will have him call me and 3 other men. Elyse told me that they could submit a claim to the manufaturer. I wanted a written copy of a pool warranty from Backyard Masters and no one could provide it for me. I was told they were too busy to talk. I have questions about what to do and even if it is not covered I need the pool fixed so it does not cave in. No one has helped me or return my call. I called again today and was told call the installer. I said I want to speak with a manager or Dustin please and no one has told me to call the installer. They do not care about their customers and are a horrible company. I need some guidance as to what to do with the pool and no one can help, they rush you off of the phone and do not have time to answer a question they are all huffing when they answer the phone like its a bother.

Blue World Pools - pool purchase

We bought a blue world pool, we were pressured and then our loan was sold after about a year. They did not tell us that the ionizer was only available from them, my pump is now broken and I can not...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Blue World Pools - beware

We signed a contract for a pool, which they changed the terms of too many times to count. We decided to cancel after reading various complaints about the company and also finding out that we couldn't...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Blue World Pools - poor customer service

I called the company to inquire about an above ground pool that they were advertising and they took my info and set up an appointment to come out to my home. They asked me who was on the title to my...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Blue World Pools - not a complaint!!!

I dont' have a complaint, they treated us very fairly. On may 10th 2013 we had the representative come to our home, and we did actually sign the contract for a pool. Later on that same evening we...

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Blue World Pools - customer service

I call Blue World Pools to check about things that I need to do to my pool water and I am transferred to Jim Harris. I try to be nice since I have had extreme problems with my Blue World Pool. Jim Harris was very rude to me! I didn't get much help at all from Jim Harris except to be belittled by him and to be told that I need to get a complete water sample done and he will TRY to help me. TRY to help me? I was just told by the finance dept that even if I pay my pool off, that I will still receive their help with my pool for as long as I own it! Jim Harris owes me an apology! I have to pay for my pool but I do not have to refer anyone to them.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Blue World Pools - pool

I love our new pool! From the time the installers came (who were great) to the time it was all finished. It was a wonderful experience. Our family and friends come over and enjoy our new pool all the time. Anytime I've had any questions they have always made time for me and have been so kind and polite in doing so. They have made it a joy to be a pool owner again. Thank you.

We bought a pool from Blue World Pools and we enjoyed every aspect of buying and owning a pool fom this company. They have answered the questions we have had when we call them. The installer was wonderful. Also the process went very quick we had our pool within a couple of weeks. They also call us to make sure everything if ok with our pool and if we are happy. to sum it all up WE LOVE OUR POOL!

I love my Blue World Pool. They came out, set it up and got me started. My family has had great fun in our pool this summer!-- Jennifer Bottenfield

I have no complaint with Blue World Pools! They have been extemely helpful and easy to work with. They have great customer service and are always avaiable to speak with.

Our Blue World pool has been very easy to keep clean. Once the water is balanced all we have to do is pour in 1 bottle of Chorax a week. The water stays nice and sparkling looking. It also feels good to swim in. The company has been easy to work with, and they stand behind their product. They also call to check on how everything is going with the pool. We love out Blue World Pool!

So...people love their Blue World Pools so much that there are 10 entires to that effect on this site in one week? Liars. All that's gonna do is make people look at other sites to see who you screwed and how it was done. Dopes.

Blue World Pools - terrible finance dept. customer service

I financed a pool through Blue World Pools in 2010. My complaint is specifically against Blue World Pools Finance Dept. [protected], ext 9 - Eugene Johnson and Kathleen, dept. manager). Eugene...

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