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Cody Pools Customer Service Contacts

+1 512 948 0036 (Head Office)
+1 512 930 0505 (Warranty Information)
+1 512 835 4966 (Austin, TX)
+1 512 835 6541 (Bee Cave, TX)
+1 281 769 1020 (Katy & Missouri City, TX)
+1 713 389 1150 (Spring, TX)
+1 210 249 9129 (San Antonio, TX)
5117 S. IH-35
Georgetown, Texas
United States - 78626
Mon9:00 AM - 5:00 PM
Tue9:00 AM - 5:00 PM
Wed9:00 AM - 5:00 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 5:00 PM
Austin, TX
2300 W. Parmer Ln, Austin, TX 78727
Bee Cave, TX
12307 TX-71, Bee Cave, TX 78738
Georgetown, TX
5115 Interstate 35 Frontage Rd, Georgetown, TX 78626

Katy, TX
24433 Katy Fwy № 200, Katy, TX 77494

Missouri City, TX
8700 Hwy 6 № 300, Missouri City, TX 77459
Spring, TX
26615 Interstate 45 N, Spring, TX 77380

San Antonio North
19422 US-281 № 101, San Antonio, TX 78258
San Antonio West
21195 Frontage Rd № 2102, San Antonio, TX 78257

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Use this comments board to leave complaints and reviews about Cody Pools. Discuss the issues you have had with Cody Pools and work with their customer service team to find a resolution.

Complaints & Reviews

Cody PoolsShoddy pool construction

I had Cody Pools build my pool four years ago. I was initially happy because they were fairly efficient in building the pool but I found out recently that plumbing was not done to code (it's missing backflow prevention) and after four years the coping is completely falling apart and there is a crack on the concrete deck (see photos). When I called them, they just said it's out of warranty and wouldn't help with anything...

Shoddy pool construction
Shoddy pool construction
Shoddy pool construction

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    Cody PoolsPool service

    If there were a zero star for service I would leave it. In fairness, Cody has an awesome pool design person in San Antonio. His name is Randle. And he is literally the best designer for pools. He is great.

    Unfortunately, that is where it ends. The construction and service department make you feel like they are doing you a favor for buying a pool from them. The service department (Jacki) is extremely rude and provide awful service. They took almost 8 months to finish my pool. Then the screwed up the install. And now won't provide the service to repair the mistakes.

    Warning... do not ever use this company!

    They have become too large for their own good and forgot what got them there.

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      Cody Pools — Horrible Service and Quality

      Cody Pools provided unprofessional service and an inferior product (65K pool/spa) and when asked to provide...

      Cody Pools — Poor customer service and project management

      We used Cody Pools for our pool projects. The project manager was incompetent and lied as to status. They...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Cody Pools — Breach of Contract

      We entered into a contract with Cody Pools to build our pool in March 2007. We were building a house at the...

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