Blinds.com
Reviews and Complaints

I couldn't have asked for a better experience with Blinds.com. Prior to ordering they graciously sent me samples so that I could get an idea of what kind of work best for my home.

Then they followed up with me to help me place my order in that time I wasn't ready but I did hang onto Clerison's information so at that time when I was ready I place the order with him and he had my order going very quickly. The quality of the blinds I received were very good. I did go with the Bali faux wood blind with 1.5 inch cloth tapes. They look splendid in the home and I am very pleased. I couldn't ask for more! I did manage to measure one window incorrectly and Blinds.com quickly help me order a replacement blind free of charge. You have just got to love this company!

This is who help me at Blinds.com and should get credit for this order - Clerison is very helpful.
Clerison Del Castillo | Design Consultant
Direct: ***958 | Email: ***@blinds.com

I wanted to get just a simple cordless lift shade but I was forced to pick the Clearfit option with no real explanation as to why that was necessary. The description of Clearfit seems to indicate that it is a TDBU shade. I am hoping that for my shade it is just a light control option and not TDBU. This is my only grpe about the process. There should have been a clear explanation as to why this was necessary. It was because of the width. My measurements were about 10"W by 82"L. Shades in this width have to be top down/bottom up. No real problem with that but an explanation would have been nice. Since the top of the window in about 8FT from the floor we won't be using the top down. Other wise the installed blinds look really nice. Would have preferred no cords visible but realize that's not possible with such a narrow shade. I feel lucky as Blinds.com was the only site I could find that even offered cordless blinds in anything less than about a 12.5" width.

Almost two years ago to the day, we moved into our newly built home. We had ZERO window coverings and needed to move fast since we didn't want to do the sheets in the window thing. A couple of months before we closed, I had already started doing my research on the various window covering companies. Blinds.com won me over because for only $199 total, they would install all the window coverings in our home. We opted for roller shades and I measured all of our windows according to their instructions and ordered everything. Within a week after moving in, all the blinds arrived and within a few days later, our installers came. They installed everything perfectly. Fast forward to two weeks ago. One of our motorized automatic shades stopped working and charging. We didn't know what to do and thought we were going to have to pay for a replacement. We reached out to Blinds.com. They sent us an address to return the old motor to and within two days, they sent us the new replacement motor. Our automatic shade is now working as originally intended with no money out of pocket. Now that is customer service! After two years, no questions asked, they fixed our problem. I have no complaints!

I've now purchased my 2nd blind from this place. The most recent being a cordless 2" white blind for my bathroom.
First, let me just say these are the best blinds. One just barely has to push up from the bottom to raise. Note: I have a cat who likes to look out the window during the day and no more fighting with the cords to level (which eventually break if you frequently raise and lower.)
A little history:
The first blind I bought was a couple of years ago for a large picture window. I definitely, needed a helper to install this one (thankfully, my amazing and handy mom was available) as it was a bit cumbersome. Once we got it up tho, EXACTLY what I had hoped for. Beautiful and Practical.
Fast Forward> Present Day:
I finally finished renovating the bath and now the freezer paper which I had previously been using for a couple of months for privacy had to go.
Therefore, I ordered the same beautiful and efficient blind I had installed before, but on a much smaller scale. Surprisingly, I received it in about 10 days. (Super quick, as I wasn't expecting for 4-6 weeks) YAY!
However, (this is where it gets sad) my excitement quickly turned to disappointment in myself for having MEASURED WRONG!@%$&!
YES. I was VERY wrong too. (Approx. 3" on the length! Seriously?! GRR) So, what now?
I called BLINDS.COM and explained with much embarrassment my mistake. The sales rep was super sweet and didn't agree at all with my personal assessment (that being I am a total idiot and made a really stupid mistake,) but instead kindly explained that this sort of thing happens much more frequently than one might expect. She also told me that a one-time remake was free, explained how I should remeasure for the replacement and waited patiently for me to do so, to confirm/complete the order. The best part... it only cost me like 8 more bucks! (Maybe for shipping?... I don't remember, but I was happy to pay it. After all, it was totally MY bad.)
Anyway, I immediately received an order confirmation via email, which told me to expect my remade blind in 4 weeks or so. (No problem. I can wait. I have freezer paper.)

Guess what, tho?
It didn't take that long at all. Again, I received my new blind it in little over a week! Woohoo!
Installed it on the brackets which were already in place (Excellent) and it popped right in. Perfect!
Thanks guys!

In summary:
I TOTALLY recommend BLINDS.COM. The prices are great and even if YOU screw up your measurements, they'll fix it. I will order all of my future blinds from this place when the cords on all of my others eventually break.
Love 'em.

Pearl: When you receive your fabulous new blind which you're gonna love, remember to READ the instructions!... on how to pop them in place once you've installed your brackets. IF you choose to ignore this piece of advice and repeat my previous mistake, be ready to swear, if you're prone to expletives. You'll only be making it harder on yourself. Besides, even tho you're a full-grown adult, your mom doesn't need to hear her sweet child swearing like a sailor. ;)

(1) I ordered 2 vertical blinds on 7 December 2023, order #***, $237.51; they shipped 14 December - so no problem there.

(2) Estimated delivery by 27 December (2 weeks in transit) - but the truck line took just under 5 weeks (33 days) to move these 2 blinds from TX to FL (a 3-day drive)!

(3) Online tracking was useless - on both the blinds.com and truck line websites - no current info was ever uploaded. Blinds.com offered NO help to track the blinds or speed their delivery. They said the trucking industry is in chaos (way behind), and that they had no leverage over the truck line so it was between me and the truck line.

The truck line was no more useful - their tracking system gave no info and they had to e-mail various terminals to find out where the package was. On a call to them on 30 December, they said the package had reached Atlanta, GA, and would arrive in Miami "probably in the next 2 weeks". (Miami is just a 10-hour drive from Atlanta.)

(4) I asked Blinds.com why they don't use UPS, Fed Ex, USPS, etc. (like Amazon, Walmart, Costco, etc.) - they answered that "too many aluminum headrails get bent during shipping with them". But that makes no sense since Blinds.com ships their blinds in a super-heavy cardboard box that doesn't bend (and they could reinforce that with a scrap piece of metal/plastic/wood if needed).

And as someone who owned a multi-million dollar home center for years, and shipped/received many packages per day, I doubt a standard truck line is more careful than those other carriers.

So - for some reason - instead of shipping by a method that would take 3-4 days - they choose a truck line that takes almost 5 weeks and has no effective package tracking.

(5) They shipped my 2 blinds (longest headrail 79 1/4" (6' 7 1/4") in a 12' long box when 7' would do! Although the plastic vertical slats are 99 1/4" (8' 3 1/4") they are very flexible and could easily be gently rolled up and fit in a 1' square box. So their packaging is absurd, invites damage, and turns into an over-sized annoyance to the carrier.

(6) Their chosen truck line delivered to my door. They didn't knock or ring my bell - they just left the 12' long box leaning against my front door so I couldn't open my door.

(7) I bought these 2 vertical blinds in response to a complaint by my Home Owners' Association (HOA). Because they didn't come by December 27th as promised, and as I therefore had promised my HOA, the HOA (a) has decided I'm a liar and troublemaker, and (b) initiated legal action against me. In response, I had to spend hours communicating with them. Hiring an attorney, etc.

I want to be compensated for the problems caused by the poor service from Blinds.com.

(8) This was a frustrating, horrible experience. Zero stars.
Poor choice of shipper; no product tracking; no customer service assistance; rude delivery process...

I'm only giving Blinds.com one star as opposed to zero only because my experience started out well. I have 3 new townhomes that will be rentals that needed window coverings. I had used Home Depot about 4 years ago to order faux wood blinds and was highly satisfied. I called them again and discovered they use Blinds.com. It started out great. "Jordan" answered promptly, got all my info and said someone would call me soon to schedule a measurement appointment. He also gave me his direct line and email address and said to call or email him if I had any questions. Within a couple of days, I got a call from "Chris"and we scheduled all three townhomes 3 days later at 4:30. I got a reminder notice for the appt. I live in a different city than the townhomes, drove 3 1/2 hours to get there for the appt. When "Chris" didn't show up by 5:00 I texted him. No response, so I called him. His voicemail inbox was full so I couldn't leave a message. I called customer service at Blinds.com and complained. The service rep put me on hold for 10 minutes- said she left an email for "someone" and they would respond in a few days. I drove 3 1/2 hours home. I would have just said "skip it" and ordered from someone else, but I paid $150 ($50 each) for the measuring appt. At some point later that night "Chris" called, left a message, and said his first two appts. Of the day went 2 hours over each and it was a tough day. Could I meet him tomorrow? Why didn't he call or text me that morning? I texted him and said I was coming back over the following week at a certain time for another appt. And he could come then. He never called or texted back, no one ever emailed from customer service. Following week- I was back at the townhomes for an appt. And "Chris" just showed up (I remained calm and friendly). A week goes by and I got an email from Blinds.com that it's time to order. I called "Jordan" and placed my 3 separate orders- I basically used the exact same faux wood blinds in all the units. Within about 3 weeks I got a notice the blinds shipped for one unit. They arrived. I emailed Jordan and asked if I could arrange to have them installed. No reply-ever. I called and left a message-no reply ever. Then a couple days later a notice came that the second order shipped but they cancelled one of the blinds and were refunding my money. No explanation. So I called Jordan again- no reply ever. I called customer service and asked why the blind was cancelled. Jordan gave them a measurement that was too short to make a blind. I found the correct measurement but the person I was talking to couldn't place the order so she transferred me to someone else. Same story to the second person. He couldn't place the order either for some reason so he transferred me somewhere else. The hold message said it might be hours before I would get a return phone call. I hung up. I called first thing the next morning and got it resolved and ordered. By now the second shipment for the second townhome came. I nixed "Jordan" and called to set up installation appts. For those two units. She gave me 3 choices for each unit for installation. This was on a Thursday morning. The chosen days were the following Tuesday or Wednesday. I thought I would get a text from an installer by Friday afternoon. Today is Sunday- no response yet. I have never dealt with a more frustrating company. All my next orders will be from a RELIABLE LOCAL company. Hopefully when these all get installed I can write a better review. But they lost me with the measurer failing to keep his appointment.
I DO NOT RECOMMEND BLINDS.COM

(1) I ordered 2 vertical blinds on 7 December 2023, order #[protected]; they shipped 14 December - so no problem there.

(2) Estimated delivery by 27 December (2 weeks in transit) - but the truck line took just under 5 weeks (33 days) to move these 2 blinds from TX to FL (a 3-day drive)!

(3) Online tracking was useless - on both the blinds.com and truck line websites - no current info was ever uploaded. Blinds.com offered NO help to track the blinds or speed their delivery. They said the trucking industry is in chaos (way behind), and that they had no leverage over the truck line so it was between me and the truck line.

The truck line was no more useful - their tracking system gave no info and they had to e-mail various terminals to find out where the package was. On a call to them on 30 December, they said the package had reached Atlanta, GA, and would arrive in Miami "probably in the next 2 weeks". (Miami is just a 10-hour drive from Atlanta.)

(4) I asked Blinds.com why they don't use UPS, Fed Ex, USPS, etc. (like Amazon, Walmart, Costco, etc.) - they answered that "too many aluminum headrails get bent during shipping with them". But that makes no sense since Blinds.com ships their blinds in a super-heavy cardboard box that doesn't bend (and they could reinforce that with a scrap piece of metal/plastic/wood if needed).

And as someone who owned a multi-million dollar home center for years, and shipped/received many packages per day, I doubt a standard truck line is more careful than those other carriers.

So - for some reason - instead of shipping by a method that would take 3-4 days - they choose a truck line that takes almost 5 weeks and has no effective package tracking.

(5) They shipped my 2 blinds (longest headrail 79 1/4" (6' 7 1/4") in a 12' long box when 7' would do! Although the plastic vertical slats are 99 1/4" (8' 3 1/4") they are very flexible and could easily be gently rolled up and fit in a 1' square box. So their packaging is absurd, invites damage, and turns into an over-sized annoyance to the carrier.

(6) Their chosen truck line delivered to my door. They didn't knock or ring my bell - they just left the 12' long box leaning against my front door so I couldn't open my door.

(7) I bought these 2 vertical blinds in response to a complaint by my Home Owners' Association (HOA). Because they didn't come by December 27th as promised, and as I therefore had promised my HOA, the HOA (a) has decided I'm a liar and troublemaker, and (b) initiated legal action against me. In response, I had to spend hours communicating with them. hiring an attorney, etc.

I want to be compensated for the problems caused by the poor service from Blinds.com.

(8) This was a frustrating, horrible experience. Zero stars.

Poor choice of shipper; no product tracking; no customer service assistance; rude delivery...

1 out of 19 blinds is not installed due to defeated parts come with the package. The other 18 blinds were installed more than a week later than the original scheduled time.

We were told the parts should be here by the end of 1/10/2024 for my blinds which were scheduled to be installed in December 2023.

Requested for the tracking number for the parts to be received by calling them for the third time and found out it is not yet shipped according to the tracking history however we were told by their customer service the parts will arrive 1/10/2024 and there is no tracking number available. Why there is one now?

They are so funny, it is a good vendor to get entertained but not your blinds.

I received a email that the order would be delivered on Oct. 13 no later than 5:00 pm.

The order did not arrived, I contacted DHL and was informed that due to a glitch in DHL shipping, the order will be delivered no later than Oct. 16th.

The order is was not delivered on Oct 17, I had to travel out of the country.

After many calls and emails to Blinds.com, I request one of the following

1. a refund

2. a credit to reorder when I Return to the United States

3. hold the order until June 2024, when I return.

I was told no to any of the above.

My purchase order number [protected] for James Mardeusz cell [protected]

When I checked up on my order it is showing the Manhattan 2'' shear blinds for dining room at 613.11 and for the bedroom 350.99 This was a shock to me. no where does it say regular retail price. Why would you put the pricing at anything other than the price I paid for the blindes?

.

Then I had to call customer service to verify the price i was charged was at the sale price.

Then to boot a pop up came on my screen saying THANK YOU FOR JOINING.

The pop up in question states GET AN EXTRA 20% WITH A CODE TO USE clearly It does not stipulate "not on orders already made" It states in tiny text THIS CODE "MAY" NOT APPLY TO CERTAIN PROMOTIONS. What is that suposed to mean? May or May not?

Why are you confusing and dissapointing customers. If I were you I would ask your customer service people how often are customers calling in asking for this extra discount after they made a purchase, It may surprise you just how many do.

I am giving constructive feed back from a customers point of view. Its frustrating and deceptive.

I refered my client to your company a year and a half ago and if memory serves me corectly I believe we thought there was an added discount promotion then. Customer Rita Wilson at 1606 Fuerte Hills dr, El Cajon Ca.

Thank you for your time with this matter.

A Masterclass in Frustration: My Experience with Blinds.com

I'm writing this review in the hope that it saves others from the colossal waste of time and energy that has been my experience with Blinds.com. I am utterly flabbergasted at the level of incompetence and dishonesty exhibited by this company throughout my ordeal.

To begin, I placed an order for custom blinds after meticulously measuring my windows and confirming the details numerous times. You can imagine my frustration when the order arrived, and the blinds were the incorrect size. I contacted customer service immediately, expecting a swift resolution. However, what followed was nothing short of a nightmare.

The customer service representative was apathetic and unhelpful, insisting that I must have measured incorrectly and that it was my responsibility to pay for new blinds. After hours on the phone and escalating the issue, they finally agreed to send a replacement. To my dismay, the second order was also incorrect.

At this point, I was beyond frustrated but decided to give them one final chance to rectify the situation. I reiterated my measurements, confirmed the details with the representative, and was assured that the third time would be the charm. Unfortunately, I was proven wrong once again when the third set of blinds arrived, still incorrect.

Throughout this process, I discovered several fraudulent practices, including overcharging my credit card, providing false information about their products, and refusing to honor their satisfaction guarantee. They went back on their word multiple times, displayed a complete lack of accountability, and showed no interest in solving the problems they created.

In summary, my experience with Blinds.com has been an absolute disaster. Their incompetence, dishonesty, and utter disregard for customer satisfaction are unparalleled. I have wasted countless hours and endured immeasurable stress dealing with this company, only to be left with nothing to show for it.

I implore anyone considering using Blinds.com to reconsider and take their business elsewhere. There are plenty of reputable companies out there who value their customers and uphold their commitments. Don't make the same mistake I did—stay far away from Blinds.com.

Website is great. Ordered blinds for ten windows. Also ordered the installation service. Communication was awesome with the installation service. They came out and confirmed our measurements and order. We were surprised when our blinds arrived because there was no communication from the manufacturer. The installation service contacted us and we scheduled the install. The installer arrived on time and did a fantastic job.

Here is where things went off the rails. There were no tilt rods included in the shipment for half the blinds. The installer said all I needed to do was contact blinds.com and have them send the tilt rods out. That was TWELVE weeks ago. I have contacted them three different times and they still have not sent out the correct rods for the five blinds. They did send out tilt rods with the WRONG ends, ones that did not fit our blinds. We are beyond frustrated with the lack of communication and the inability of this company to complete a job. We have not had use of half of the blinds installed for TWELVE weeks. At this point, I would recommend staying away from this company.

Pathetic fulfillment of an order placed on July 12. To date, I am told by BLINDS.com they have no way to track the order - in other words, they haven't a clue if they've even been constructed, shipped, or out for delivery. You name it; this company has steadily gone downhill in the past 12-15 months. It seems they like receiving full payment for chronically delayed orders. The communication is deplorable. The chat is useless. The phone number [protected] is helpless-they know nothing. Once upon a time, Home Deposit was a fine company.

I had a really bad time with Blinds.com. It took them a whole 3 months to get my blinds to me, and even then they only sent 3 out of the 4 that I ordered. I had to call them 3 times and wait another 3 months to finally get the missing blind. And to make matters worse, all of the valances were cut different sizes and were just plain wrong. It was a total disaster.

But the worst part was trying to get in touch with them. Every time I called, I had to wait on hold for 2 hours or more. And when I tried to request a call back, they never even bothered to call me back. It was so frustrating!

Overall, I would definitely not recommend Blinds.com to anyone. They are the worst company I have ever dealt with, and I would never use them again.

Blinds.com is a great place to buy blinds. They have a lot of different options and the prices are pretty good. I like that they automatically apply the best promos, so you don't have to do it yourself. It's much easier that way.

One thing that I don't like is that the Corded vs Cordless options can be confusing. Sometimes I'll spend a lot of time looking at different products and selecting samples, only to find out that the product doesn't come in the configuration I need. It's really frustrating and feels like a waste of time.

Overall, though, I think Blinds.com is a good place to buy blinds. They have a lot of options and the prices are reasonable. I would recommend them to anyone who needs new blinds.

I got 2 shades from Blinds.com for my bedroom back in January. One of them came on 23rd Feb but the other one is still missing. I called customer service twice and talked to a nice representative. They told me that there's a delay in shipping from Memphis due to the storms. The shades originated from China. But, my first shade arrived a week after the storm. It's already the second week of March and I still haven't received my second shade. If someone could help me get it delivered, I would really appreciate it. Thanks.

So, I ordered some blinds from Blinds.com and they said they would fit guaranteed, but they didn't fit at all. I followed the instructions and sent in the exact measurements, but they still didn't fit. I even talked to someone on the phone and they said they would fit, but they didn't. I had a bay window and all three sections didn't fit. Luckily, I was able to use the one that didn't fit somewhere else. Next time, I'll just send in the size I need instead of the exact measurements.

Site was pretty easy to use, but the pricing was a bit confusing. I was looking for some blinds and saw that they had a 25% discount on them. But when I went to checkout, the price was different and higher than what I expected. I had to call up Customer Service to figure out what was going on. The lady on the phone was nice, but I had to start the order all over again so she could see what I was talking about.

After a bit of back and forth, I ended up with TWO sets of blinds in my cart. I had to go back and correct the order at checkout. It was a bit of a hassle, but I eventually got it sorted out.

It turns out that the 25% discount wasn't applied at checkout automatically. I had to type in a promo code to get the discount. That's not very user-friendly, in my opinion. It would have been nice if the discount was applied automatically, or if there was a clearer message about how to get the discount.

Overall, I'm happy with my purchase, but the ordering process could have been smoother.

So, I was trying to buy some blinds from Blinds.com and let me tell you, it was a real hassle. I had to enter my payment info multiple times and every time I did, I got this "Service Error" message. Like, what the heck? So, I called their 800-number and let me tell you, it was a real pain trying to navigate through all those directories. Finally, I was given the option to leave my number and have someone call me back. I mean, that's all fine and dandy, but it's been over 90 minutes and no one has called me back yet. Thank goodness I didn't have to wait on hold that long, am I right?

Anyway, I decided to try again on my own and re-entered everything. Finally, I got it to work, but it was definitely not thanks to their customer service. I mean, come on, guys. Get it together. Hopefully, the production of the blinds is better than their customer service. What a pain in the butt.

Blinds.com is a pretty good website for buying blinds and shades. But there are some things that could be better. For example, it's not clear what the difference is between Blinds.com and Blinds.com Premium. And sometimes the prices can be confusing. When I was adding items to my cart, they showed a discounted price. But later on, after I entered my zip code for professional installation, the prices went up and taxes were included. This made me redo my entire cart in another browser, just to figure out what was going on. It would be nice if they made it clearer when taxes are included in the price. Overall, Blinds.com is a decent website, but it could use some improvements.

So, I gotta say, my first experience with Blinds.com wasn't the greatest. I ordered five blinds, and wouldn't you know it, one of them was too wide by a couple inches, and two of them were just a hair too wide. Now, I didn't open them right away, so I didn't realize the problem until later. When I called up to see if I could exchange or return them, I was told it was too late. That really left a sour taste in my mouth, you know? I mean, I just wanted all my blinds to match, is that too much to ask?

But, I decided to give them another shot. I mean, maybe it was just a fluke, right? So, I ordered another blind and waited to see what would happen. And you know what? It's on backorder. So, I'm still waiting to see if this second round of blinds is gonna be correct. I'm crossing my fingers, because I really want my windows to look nice.

Overall, I'm not gonna lie, I'm a little hesitant about Blinds.com now. But, I'm willing to give them another chance. I mean, maybe they'll surprise me and everything will turn out great. We'll just have to wait and see.

I recently purchased 5 shades from Blinds.com for a total of $1,800. I had my heart set on Bali shades in a specific color that I had seen in a store. Unfortunately, Bali did not make the door shade I needed in the correct length to match the other shades. I called Blinds.com to confirm this and spoke to a gentleman on the phone who assured me that Bali did not have what I needed. He suggested a Blinds.com model that he said would match perfectly.

When the shades arrived, I was extremely disappointed to find that the Blinds.com shade was not even close to the color I had ordered. Instead of the gray shade I had requested, the blinds were a tan color. I was frustrated and upset, as this was clearly not what I had ordered.

Now, I am forced to order samples from Blinds.com in order to find a replacement shade that will actually match the other shades I purchased. I am paying extra for expedited shipping, which is an additional expense that I should not have to incur. This mistake was clearly the fault of the gentleman I spoke to on the phone, and I should not be penalized for his error.

Overall, I am disappointed with my experience with Blinds.com. While I appreciate the effort to suggest an alternative shade, the fact that it was so far off from what I ordered is unacceptable. I hope that the replacement shade I receive will be the correct color and length, and that I will not have to deal with any further issues.

I recently bought something from Blinds.com and had to return it. I talked to one of their reps and they didn't tell me that if I got something cheaper as a replacement, I'd lose $40. I was pretty mad about it and almost didn't order from them again. But I've used them before and it was good, so I decided to give them another chance.

I think they could have done better by me though. It would have been easier for both of us if they just gave me back the $37 difference. Now I have to call customer service again and waste more than an hour of my time.

Overall, I like Blinds.com, but they need to work on their customer service. It's frustrating when you have to deal with stuff like this.

The company did not have a verified installer in my area as requested and presented at time 8f order. When the customer service rep filled out the final order they filled in the height in dimensions 10 inches too short. When I contacted them, they said they would fix it. After 25 emails, and 5 phone calls they ended by saying that it was to late, and that the dimension error was my fault. Why tell me they would fix for three on this then every time I called? Terrible company to work with.