Blinds To GoShades that break, uncaring customer service

R
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a verified customer
Verified customer

We purchased four shades last year. In the first month of usage one blind broke twice and to have it repaired we had to return it to the store and then to drive there again to retrieve it. We had to learn how to uninstall and reinstall it ourselves. Now another shade has broken (one in a guest room that is rarely used and the shade is rarely lowered) and we have to go through the same process again. This merchandise is shoddy, to say the least, and the requirement that the customer take the shade down, put it up again (not easy with a high double shade!) as well a s make two trips each time shows a complete disregard for the customer by this company. You can be sure we will tell everyone we know never to use this company.

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