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BJ's Wholesale Club
BJ's Wholesale Club Customer Service Phone, Email, Contacts

BJ's Wholesale Club
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1.1 471 Reviews

BJ's Wholesale Club Complaints Summary

13 Resolved
442 Unresolved
Our verdict: If considering services from BJ's Wholesale Club with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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BJ's Wholesale Club reviews & complaints 471

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C
10:21 am EDT

BJ's Wholesale Club Your signs with higher priced products that do not match the signs

Date: July 28, 2022

Subject: BJs and Your Rip Offs

Sir/Madam

On July 24th, my wife and I saw an air mattress that we picked up and put in our cart at the Chambersburg, Pa. store. It had a sign over it like all of your products have. It read $29.99 in large, bold writing with smaller print under it. When we got top the register, it came up that it was $89.99!

We went to the Customer service counter and let them know and tried to get it for the sign price and called for the service manager to come and talk to us. I took her to the sign and she promptly took it down. I asked about getting it for the sign price but of course that was not possible since tie sign was for another product that was not there!

Well, we learned a lesson from that experience and now have learned that we have to check and make sure that the sign and the product and the price matches the item what we are buying.

We go back to the store on the 27th, yesterday wanting some pastries for a party that was today, the 28th and decided to check the product with the sign. The sign was very large over the pastries on the shelf with the sign. There were signs on both sides of the table back-to-back. One sign read that the product was $5.99 but the shelf that the sign was for had items right under the sign for $10.99! The opposite sign read $4.89 but the product under the sign was $8.79!

Well, my wife went to a lady in the department who came and checked. The item for the sign was on the table below the sign and camouflaged with many other pastries in the same kind of boxes below the shelf. She had to look for a time, reading the boxes to find the product that the sign was for. We didn’t take the time to try and find the items on the other side of the table.

We went to the Customer Service and made a strong complaint to the two people that were there. Of course they can’t do anything so I called for the manager again. This manager was different from the previous one I had talked to about the mattress.

I took her to the table and showed her the discrepancies of the signs with the displayed products and the represented prices. As we were leaving, I decided to go and take pictures of the table. But the manager was there and had taken the signs down! I asked where they were and she said they had be shredded already. In less than four minutes she had them down and shredded! Well, I don’t believe that she actually had them shredded in that amount of time but I couldn’t get my pictures but I will be taking them in the future.

I was advised by three different people on the two days in question that they were told to do the displays this way! Incredible! So now I have to check the products I buy with the sign so I don’t get ripped off because the product displayed with the sign is always much higher! What about all of the other people that don’t know about your policies and how many times in the past has it happened to me? Customer Service told us that there had been other complaints like the one we were making.

Customers have come to trust the digital way of pricing and buying our goods with signs that match the product they are displayed with over the years and now we are finding out that you can’t be trusted!

Well, we went to another store for the pastries and I guess I should be thankful because you have made us much more watchful customers because you can’t be trusted any longer!

Chris Simonpietri

[protected]@yahoo.com

Desired outcome: Correct the ripping off of your members

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10:10 am EDT
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BJ's Wholesale Club Cakes/Bakery

I had recently gone to Bjs located in Pasadena Md and I had asked a lady that was in the bakery if she could write a "Happy birthday with a name" on a cake, she had told me yes, she could do so right away. As I continued to shop around the store I came back to the bakery, and she had given me an attitude regarding the cake and said she didn't have time to do it and she didn't want to "pull out more icing from the fridge" and said she wasn't going to do it.

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2:28 pm EDT
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BJ's Wholesale Club An accident on July 19, 2022 during 12:45-1:15 pm at BJ's Wholesale Club, 20 Division St, Derby, CT 06418

Summary:

On the day, Richard Malinauskas (and his companion/friend Elda) went for their regular groceries at the Store. They were in main aisle (next to #11, most likely) with their shopping cart filled with groceries. Suddenly, Richard was knocked down by an industrial sweeping machine. He fell on his left side and his left leg got tangled into the front of the sweeping machine. He was then dragged on the floor about 3-4 ft. in the floor as Richard tried to hold onto the shopping cart. Soon after, the operator of the machine noticed and stopped while Richard laid there for a few more minutes. Two people helped him to get up. Someone else picked up the scattered groceries from the floor. Store clerks (two employees named below) came and made a report on the incident. Both Richard and Elda asked for a copy of the report but they were told that they will have to wait until the corporate insurance/lawyers contacted them. Elda wrote down the incident and took down the names of the two of BJs employees together with the name of the Store Manager:

Jess M: Assistant Club Manager: [protected];

Alexis: Asset Protection Manager: [protected]; and

Mike C: General Manager.

The store clerk gave a claim for the incident: MACC318202275;

There is an eye-witness to this incident who provided his name and tel. no. as well.

Richard went to see a doctor on 7/22/2022 who took an x-ray and did initial assessment. The report and assessment are available.

Desired outcome: 1. Contact from the insurance/Corporate Legal HQ (Sedgwich) as soon as possible; 2. Prompt resolution of the Claim #: MACC318202275;

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10:41 pm EDT
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BJ's Wholesale Club customer service not helping at all

made a purchase there for a visio television withthe extra 5 year waranty now having problems with the tv per visio need receipt from BJS but the customer service saythe can not pull the receipt we have been members since 2006 member number [protected] also have brought several people on as members I need somethin to be done for this tv please advis me as to what to do or if you need more info myemail is [protected]@yahoo.com

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12:36 pm EDT

BJ's Wholesale Club Stolen wallet

I had a wallet stollen and asked to have the video reviewed by the store. They have yet to inform me of the results and keeps stating they are reviewing the tape. I've call multiple times and still the Manager Star has yet to call me like she said she would. Now I believe they are trying to cover up the thief by one of their cashiers who is likely the culprit in this situation.

Desired outcome: I am waiting to see what the video shows of who took my wallet and stole my money inside of it.

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11:36 am EDT
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BJ's Wholesale Club Biscoff

July 6, 2022. Website showed in stock

I should not have to spend 25 minutes driving to your store (Farmingdale) when an item Biscoff butter shows that it is available only to find out that your out of stock when your website shows in stock. I again ordered from bellport store to only be told the following day that it is out of stock. Get your website together. It’s ridiculous!

Desired outcome: Get your website together. Know where it is in stock and credit to get it for at a discount

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10:38 am EDT

BJ's Wholesale Club tv never received cannot get my refund for a month

order #[protected]

ordered 2 televisions online 6/8/22

I only received 1

called customer service 5 times and I am not getting any return call or email,

claim they are waiting on shipping company's response (for 3 weeks)

BJS told me on my first call that it would take 3 days to be resolved and ZERO response from anyone or supervisors. Its been 3 WEEKS!

Its outrageous! I just want my refund for the television!

Desired outcome: REFUND IMMEDIATELY!! i ALREADY FILED A CLAIM WITH THE BBB

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6:56 pm EDT

BJ's Wholesale Club Pazookie

I ordered chili bread bowl an clam chowder bread with 2 strawberry short cake first I didn't even get none of the strawberry topping second the cookie was all crumbled up I took a picture that is not exceptable if had ordered in the restaurant they wouldn't serve it like that so disappointed and it came to me just like the picture like it had been opeded

Desired outcome: I want a refunded cause ordering door dash is very expensive so disappointed

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2:35 pm EDT

BJ's Wholesale Club Checking out line

Why the [censored] am I paying for a membership only to be treated like a [censored]ing thief as I exit the store?! I can go to any other food store and be treated with dignity. Stop with the [censored]ing checking out to check if we are stealing. That is very degrading and insulting to loyal paying members!

Desired outcome: Get rid of the check out.

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3:04 pm EDT

BJ's Wholesale Club Membership cancelled without any notice. I was on auto re-new

My husband went to BJS today and did his normal shopping of about $300.00 when he approached the check out he was told he no longer had a membership and then further told he would have to rejoin and pay a penalty fee $ 65.00 and they could not get back our previous membership. He then called me very irate and embarrassed.

I handle the auto pay it comes out of my checking. My renewal is and has been always for July 1 St. In April or May my checking account was debited $110.00 for auto pay membership I then called with a concern why was the money being taken out so early? Then then replied they were not sure she went on to say we can refund it and take it out when it is due. At that point I said no just keep it I'm all set my membership is good so long as you do not take out again in June.

She replied no you are all set. Membership is valid.

I don't know how I lost my member ship that I had a great history of shopping and spending good money at BJS to having to start up as a new member with no previous spending history which helps us because of the 2 percent plan we pay extra for to receives rewards.

I never received any notice my membership was in jeopardy or being canceled. I had Auto-pay and the money was taken out of my checking.

So here we are starting over with a new membership and was totally hamulated at the store check out not to mention how upset all the people in line were not very happy with this major hold up.

I feel the treatment my husband received was very unprofessional and I myself spoke to the girl on the phone while I was at work and she was not very understanding and I tried to clear it up as she said no I will open a new account with your husband with your permission. With that being said this account was something I took pride in as we purchased tires every year times two vehicles and spend on an average 0f $450.00 easy per month on just food and household goods not to mention yard etc. purchases.

If a refund was then put in place and then my membership was canceled why was I not notified and how did that happen as I did not request a REFUND. When $110.00 was taken out of my checking account.

You have access to my checking account I should of never been cancelled you go in and out of my checking from what I can see. No notice was given that my account was being CLOSED to the best of my knowledge my account was in good standing as what I was told on the phone. I did not appreciate the girl telling me today she can not help me with my previous account. I feel like this was a scam so the employee can get a new membership sigh up incentives that are in place. Thanking you in advance for your anticipated cooperation.

Desired outcome: I want my original account back with all my years of spending or transfer my history to the new card and a free member ship for two years.

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10:00 am EDT

BJ's Wholesale Club Fuel up 75 cents off per gallon of gas

I purchased 4 items from the list on the flyer in one transaction (2 bags of Cape Cod chips, Sweet Baby Rays BBQ sauce & Vlasic Sweet Relish) as well as 2 items that are suppose to be 10 cents additional each per item (Veggie Straws and Apple Straws). Still have not received the fuel savings on my account. Have been in a back and forth chat session since 6/6/2022 to no avail. Besides the fact it takes up to 72 hours for a response the continued response is "4 items from the list have to be purchase in the same transaction". There is no response to the question regarding the 2-10 cent items. I totally can't understand why what I purchased doesn't qualify. I have just joined the club a couple of months ago and unfortunately due to this I will not renew it when it expires. VERY disappointed in BJs false advertising tactics.

Desired outcome: I would like my fuel saver points credited to my account.

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2:27 pm EDT

BJ's Wholesale Club American Flag

This is insane, Flag day is today June 14th and Independence Day is weeks away and NOT ONE AMERICAN FLAG AT BJ"S! I am FURIOUS and will be pulling my membership and all acquaintances I will advise to drop this TREASONOUS STORE. FIRST YOU DROPPED MY PILLOW, NOW ABSOLUTELY NO PATRIOTISM FOR OUR COUNTRY. I HAVE BEEN A MEMBER AT 120 A YR FOR 15 YEARS. I AM THROUGH WITH YOUR POS COMPANY!

SINCERELY,

A PATRIOT-MAGA!

Desired outcome: I'd like an apology to all Americans for your discus ting traitorous display making money off Americans and [censored]ting on our country

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12:50 pm EDT

BJ's Wholesale Club My membership renewal

I renewed my card last month at a cost of 55.00. In todays mail I got a coupon that offered me a 20.00 renewal. I feel as if I was ripped off. Maybe 35.00 is not much to a big company but for a retired person, it hurt. Very unfair.

That 35.00 would buy a lot at BJ's.

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3:04 pm EDT
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BJ's Wholesale Club Berkley Jensen 14' x 12' Steel Hardtop Gazebo with Netting

on may 9th 2022 i placed an order for a gazebo. i received an email notification with a tracking number and delivery date for 5/12/2022. i have called 6 times to follow up and everyone i talk to submit a ticket, when i call back to get an update on the prior ticket they inform me they have to submit ANOTHER ticket. 6 tickets have been submitted and i have not received 1 single answer. I have asked to cancel and reorder the gazebo but no one is able to assist me. This has been going on for over a month. this is unacceptable and if i am not going to receive my order or get an answer i need to get a refund back as soon as possible. order #[protected].. membership #[protected].

Desired outcome: a refund or have the gazebo delivered as soon as possible.

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2:16 pm EDT

BJ's Wholesale Club Weber grill s315 stainless steel grill - 277195

I ordered a Weber Grill S315 Stainless Steel Grill on 5/21/22 for 1,088 74. My order number is [protected]. My bj card number is [protected]

It was supposed to come with free assembly. Instead on 6/1/22 it was delivered by a contract company in a box from JFK airport. I was told to call BJ and they would have someone come to my house and assemble. Since then, I have made multiple calls and sent multiple emails to BJ. Everyone has been polite but no one has solved my issue. I called again yesterday and I was told it would be another five days before anyone could address my issue.

I was sent an email by Shalilin stating to call the number [protected] for assemble. I called the number and it is a different company who will gladly assemble my grill for an additional charge. They told me they have no contract with BJ. I tried emailing him back to no avail.

Meanwhile, I have a useless grill sitting in a box sitting in my yard.. Most likely getting wet even though I covered it as best I could.. Too heavy to move.

This is the first and last time I have ever ordered anything through BJ. What a disappointment. Eileen Dolan [protected].

Desired outcome: I would like my situation resolved. Either send someone in the next few days to assemble my grill without a charge to me or Pick your grill and refund me my money..

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2:21 pm EDT
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BJ's Wholesale Club chechout at your ffld ct store has been terrible and getting worse

checkout at Fairfield ct. store has been terrible and getting worse ! there are no hand held scanners at self check out locations at times you have to put items on floor after scanning them!. Only a few have checkout clerks in them 2 sometimes is a lot! with only 1 or 2 open you have merchants with cart full of merchandise checking out !in those. waited over 30 minutes in line to dayand finally getting near the checkout it closes. not good! finally left everything there and left . will not be going there again in the near future!

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2:44 pm EDT

BJ's Wholesale Club Wellsley Farms Mushroom Ravioli

June 06, 2022. 2:25PM EST.

Began boiling a serving size of 1 cup of the Mushroom Ravioli for 3-4 minutes as instructed by the packaging. One of the ravioli’s burst open with a strange black object exiting the dough. Picked it out and it was (after a Google search) a Bold Jumping Spider. Could not even eat the ravioli despite checking the other ravioli’s. This is completely unacceptable and dangerous as they bite.

Desired outcome: I’d appreciate it if I could please receive a refund for my product.

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10:11 pm EDT

BJ's Wholesale Club BKs world credit card

I've had this card for several months and my payments don't go through properly, so I'm always in arrears with my account. I have spoken to a multitude of customer service reps who tell me that I've got a zero balance, but then my account shows that I'm in arrears again. I would like to speak to someone that can understand what I'm telling them and help me maintain my account balance. I'm ready to close my account out permanently.

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2:05 pm EDT

BJ's Wholesale Club Dinette set incomplete, member care cannot get missing parts order [protected]

April 27: 7-piece patio set ordered. Order # [protected]

May 2: Was able to check trucking company website to see it is on their dock, awaiting to be delivered.

May 11: Contacted customer service of trucking company to identify why the set has not been delivered.

May 13: Contacted customer service of trucking company again, Was given the phone number so I could call them directly. Was told I can come to their facility to pick them up myself.

May 16: Went to CEVA trucking to pick up shipment. They gave me (5) boxes: big box was table and smaller boxes were supposed to be 6 chairs plus assembly items. Got home to open boxes to discover the 7-piece patio set came with 8 chairs plus table. Contacted Member Care relate I was given 4-boxes of chainr and no assembly items for table. Wanted to get box of assembly components shipped. They requested photos of the missing items. How does someone take photos of missing items? Case # 5597595

May 17: Call Member Care to check on status. Was told it will be resolved in 3 business days. Received email on May 18 saying it is awaiting internal release.

May 20: Call Member Care. Was told the case was moved to an "expeditied" status, but it will still be 3-5 more days for the missing items to be shipped out.

May 24: Responded to email link of case: Response is they are still waiting for internal release.

May 24 end of business day: Email to Member Care that I have lost faith that this will be resolved. Requested for return. Request for return was authorizeed IMMEDIATELY. Email stated they have place a pickup request with the same trucking company to now come pick up.

May 30: Reload everything back onto trailer and return to local BJ's for refund.

Desired outcome: Mgr in Member Care be identified/fired for inability to make this right. Compensation for fuel :pick up at trucking co. and return to local BJ's. Formal apology from mgmt as to why the missing box could not be swapped for extra chairs.

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6:07 pm EDT
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BJ's Wholesale Club Wellsley farms organic lettuce blend

I received my container of Wellsley Farms organic Lettuce blend today. I made myself a salad and while I was eating something sharp and hard hit my gums. I then removed a small bent silver nail with rust on it from my mouth. I bought this from instacart app — Order totals

Item Subtotal

$170.77

Sales Tax

$5.84

Tip

$17.08

Service Fee

$11.95

Service Fee Tax

$0.76

Delivery Fee

$5.99

Delivery Fee Tax

$0.38

Bottle Deposit

$0.05

Total

$212.82

Your payment method was temporarily authorized for $250.00. Your statement will reflect a final charge within 7 business days of order completion.

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Delivery details

BJ's Wholesale Club

BJ's Wholesale Club

Delivered May 21, 2022, 12:44pm

23 Bradley Street, Naugatuck, CT 06770 12 items found

Friskies Wet Cat Food Variety Pack, Prime Filets Beef, Chicken, Ocean Whitefish & Turkey Image

Friskies Wet Cat Food Variety Pack, Prime Filets Beef, Chicken, Ocean Whitefish & Turkey

$37.19 • 5.5 oz

If out of stock, replace with

Friskies Wet Cat Food Variety Pack, Gravy Pleasers Shreds & Meaty Bits

1

$37.19

Mini Cucumber Image

Mini Cucumber

$4.39 • 8 count container

If out of stock,

find best match

1

$4.39

NatureSweet Cherubs Salad Tomatoes Image

NatureSweet Cherubs Salad Tomatoes

$6.19 • 24 oz

If out of stock,

find best match

1

$6.19

Banana Image

Banana

$1.79 • 3 lb bunch

If out of stock,

find best match

1

$1.79

Dole Carrots, Mini Cut Image

Dole Carrots, Mini Cut

$2.49 • 32 oz

If out of stock,

find best match

1

$2.49

Wellsley Farms Wellsley Farms Celery Sticks 2.5 Lb Image

Wellsley Farms Wellsley Farms Celery Sticks 2.5 Lb

$5.49 • 2.5 lb bag

If out of stock,

find best match

1

$5.49

Wellsley Farms ZUCCHINI SQUASH Image

Wellsley Farms ZUCCHINI SQUASH

$6.19 • 24 oz bag

If out of stock,

find best match

1

$6.19

Goya Premium Red Kidney Beans, 8 Pack Image

Goya Premium Red Kidney Beans, 8 Pack

$9.09 • 7.7 lb

If out of stock,

find best match

1

$9.09

Wellsley Farms Cooked Shrmp 61/70 Ct Image

Wellsley Farms Cooked Shrmp 61/70 Ct

$19.89 • 2 lb

If out of stock,

find best match

1

$19.89

Coca-Cola Coke de Mexico Image

Coca-Cola Coke de Mexico

$37.89 • 12 fl oz

If out of stock, replace with

Coca-Cola Soda

1

$37.89

Scotch Heavy Duty Shipping Packaging Tape With Dispenser Image

Scotch Heavy Duty Shipping Packaging Tape With Dispenser

$16.79 • each

If out of stock, replace with

Scotch Packaging Tape

1

$16.79

Perdue Chicken Breast Patties Image

Perdue Chicken Breast Patties

$17.79 • 5 lb

If out of stock,

find best match

1

$17.79

1 replacements

Wellsley Farms Lettuce Blend Organic A Delicious Mix Of Sweet Tender Lettuces Image

Wellsley Farms Lettuce Blend Organic A Delicious Mix Of Sweet Tender Lettuces

$5.59 • 9 x 16 oz

Original item:

Little Leaf Farms Baby Crispy Green Leaf Lettuce

1

$5.59

Desired outcome: I would like my money back .

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BJ's Wholesale Club Customer Reviews Overview

BJ's Wholesale is a popular warehouse club that offers a wide range of products at affordable prices. The company has received numerous positive reviews from customers who appreciate its quality products, competitive prices, and excellent customer service.

One of the most significant advantages of shopping at BJ's Wholesale is the wide selection of products available. Customers can find everything from groceries and household essentials to electronics and furniture. The company also offers a variety of services, including travel, optical, and tire services.

Customers also appreciate the competitive prices offered by BJ's Wholesale. Many reviewers note that the prices are often lower than those at other retailers, making it an excellent option for budget-conscious shoppers. The company also offers various discounts and promotions, including coupons and membership perks.

Another significant advantage of shopping at BJ's Wholesale is the excellent customer service. Many reviewers note that the staff is friendly, knowledgeable, and helpful, making the shopping experience more enjoyable. The company also offers a satisfaction guarantee, ensuring that customers are happy with their purchases.

Overall, BJ's Wholesale is an excellent option for shoppers looking for quality products at affordable prices. With a wide selection of products, competitive prices, and excellent customer service, it's no wonder that the company has received so many positive reviews from satisfied customers.

BJ's Wholesale Club In-depth Review

Product Selection:

BJ's Wholesale Club offers a wide range of products to meet all your needs. From groceries to electronics, you'll find everything you're looking for in one place. They also offer a variety of brands, giving you options to choose from. Additionally, they have niche and specialty items available, catering to specific interests and preferences.

Pricing:

When it comes to pricing, BJ's Wholesale Club stands out from its competitors. They offer competitive prices on their products, ensuring that you get the best value for your money. Membership fees are reasonable and come with a range of benefits, including exclusive discounts and promotions. You'll always find great deals at BJ's.

Customer Service:

The staff at BJ's Wholesale Club is known for their responsiveness and helpfulness. Whether you have a question or need assistance, they are always ready to assist you. Contacting customer support is easy, with multiple channels available for communication. Their return and exchange policies are hassle-free, ensuring a smooth shopping experience.

Membership Benefits:

Being a member of BJ's Wholesale Club comes with a host of benefits. Exclusive discounts and deals are offered to members, allowing you to save even more on your purchases. They also provide additional services and perks, making your membership worthwhile. The value for money in relation to the membership fees is exceptional.

Online Shopping Experience:

BJ's Wholesale Club's website is user-friendly and easy to navigate. You can conveniently order your desired products online and choose from various delivery options. The order processing is efficient, and delivery times are prompt. Shopping online with BJ's is a seamless experience.

Store Layout and Atmosphere:

When you visit a BJ's Wholesale Club store, you'll be impressed by its cleanliness and organization. The store layout is well-designed, making it easy to find the products you need. The overall shopping experience in-store is pleasant, with a welcoming atmosphere and helpful staff.

Quality of Products:

At BJ's Wholesale Club, you can trust the quality of their products. Items purchased are durable and reliable, ensuring long-lasting satisfaction. Their perishable goods are fresh and of high quality. The consistency of product quality across different categories is commendable.

Community Involvement:

BJ's Wholesale Club actively participates in local charities and initiatives, demonstrating their commitment to the community. They also support local businesses and suppliers, promoting economic growth. Environmental sustainability efforts are a priority for BJ's, making them an environmentally conscious choice.

Membership Rewards Program:

BJ's Wholesale Club's membership rewards program offers great benefits and rewards for frequent shoppers. Earning and redeeming rewards is easy and straightforward, enhancing your shopping experience. The rewards program provides value and usefulness, giving you more reasons to shop at BJ's.

Overall Experience:

My overall experience with BJ's Wholesale Club has been extremely satisfying. I would highly recommend it to others. The standout positive experiences include the excellent customer service, competitive pricing, and the convenience of online shopping. BJ's truly stands out in the wholesale club industry.

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Contact BJ's Wholesale Club customer service

Phone numbers

+1 (800) 257-2582 +1 (866) 425-7932 More phone numbers

Website

www.bjs.com

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