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BJ's Wholesale Club

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Customer Service

+1 800 257 2582 (Member Care)
+1 866 425 7932 (Online Shopping)
+1 877 832 4888 (Tech Advisors)
+1 844 268 8093 (EASY Renewal)
+1 888 743 2735 (BJ’s Travel)
+1 800 934 1204 (Wellsley Farms / Berkley Jensen)
+1 844 700 8473 (Tire Center Customer Care)
+1 855 269 1622 (Perks MasterCard)
+1 844 271 2535 (Perks World MasterCard)
25 Research Drive
Westborough, Massachusetts
United States - 01581
Mon9:00 AM - 7:00 PM
Tue9:00 AM - 7:00 PM
Wed9:00 AM - 7:00 PM
Thu9:00 AM - 7:00 PM
Fri9:00 AM - 7:00 PM
Sat9:00 AM - 6:00 PM
Sun12:00 PM - 6:00 PM

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Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
BJ's — not a complaint

OK here's the deal and I'm telling it up straght and I'm not complaining about BJ's beer...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
BJ's — rude tire salesman

BJ's was one of the worst retail experience I ever had. It was at the Watchung NJ store a few years ago...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
BJ's Wholesale Club — free trial membership

I received a postcard with an offer for a "Free BJ's Trial Membership" a few weeks ago. It said, "No...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
BJ'srude aweful service

I am a regular Sam's club customer -Member for the past 5 years.
I wanted to try BJ's wholesale. I would horrible customer service.I had that feeling when I entered and never felt my intutions would become real there.

we were just looking at the camera section, when we pulled lightly the belt was a worn out elastic and it triggered the burgalry alarm.

Infact we did not move from the area, we were waiting for assistance .The store Incharge person had the nerve to come and show his face at us. He was as if why the heck we disturbed him. He did not have the courtesy to ask the basic question -" Can I help you".

I told him the cameras were nt working, the look and facial gestures were worse. He said it was burglary alarm and did not care whether we had to purchase the cameras or what and his answers were quite alarming and bad. I wanted to just get out of the club and not buy anything. he hasnt realized nothing comes for free - I bought there for 135 $ - My had earned money.

The workers there have to learn smile and good manners.

This BJ's club is in RT 17 - New jersey East rutherford.

That was my first shopping and I will never shop BJ's unless they have a clean training of what is customer service.
Zero customer service.

Staff everyone.I will never shop this Bj's again or any other BJ's.I will not renew this temp membership also.

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    • Rd
      RD43 Dec 09, 2009

      BJ's was one of the worst retail experience I ever had. It was at the Watchung NJ store a few years ago. a tire salesmen went ballastic when I did not know the size tires on my car he became so rude and angry he swung open the door so hard that it hit the wall with a loud bang. he went outside to check my car, when he walked back into the building. I went to customer service to report what happened and they said you look shakened up but did nothing. I asked to see the manager he said that it was hard to believe. I was dumbfounded. I left went to costco signed up for a membership and bought 4 new tires. for the past couple of years I bought alot at Costco with no problems, its out of the way for me but well worth it. I did write a letter to BJ's and never got a reponse just a lot of junk mail for renewing my membership.

      -1 Votes
    • Bj
      Bjs alexandria Va Feb 04, 2010

      BJS workers are rude I agree but also at any time there are big lanes to pay. Today I almost got a heart attack was my second time before a big storm honest people making a big line but I don't like those people who cut in front, they don't care about others they are dishonest.I watched a few people and I'd fighted this time and the last time in another storm warning. BJS workers dont take about this they said at customer service when I asked. I'm don't to come back again!!!

      -1 Votes
    • Yo
      yourxmove Jul 24, 2010

      Well damn, no wonder that manager was so rude to you, first you set of an alarm in order to get attention, and then, judging by your comment, your grammar and english skills are so horrifying how could one NOT respond negatively? The people who work in retail are people too, not slaves meant to lick your [censor] when you walk in the door. Get a grip on reality a stop shopping at places you obviously don't have the mental capacity to handle, have fun at Walmart :)

      0 Votes
    • Fr
      Frontdoorgrl Jan 22, 2011

      LOL at the above comment! I work at BJ's. People think that just because they pay $50-$90 to shop there, they should be treated like royalty. I am the nicest person there (I work at front door) and I treat everyone with a smile and ask how they are. I very often get the receipts thrown at me, or people handing me one receipt when they know they have two, just to make sure I'm "doing my job." At night when I'm locking the doors to close the store, they push them open saying they "just have to get milk" GO TO WAWA! The people who shop there are MUCH WORSE than the people that work there. So all of you above me need to get a grip on reality.

      1 Votes

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    BJ's Wholesale Club — bad service

    In an effort to get my business, BJs sent me a free trial membership card.The card says " No Risk BJ'...

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    BJ's Wholesale — Unfair labor practice!

    I was discharged from this employment strictly to cover up complaints i had made about race & sexual...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    BJ's — false advertisement!

    I bought a 42in tv online (bj's) and got a order # and my money was taken out of my bank acct, but not...

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