Big O Tires review: Poor brake repair

On or about June or July of last year 2021, my husband had my car taken to the Big Os tire store located at 76 th and Wornall street in Kansas City, Missouri 64114. We had new brakes put on my 2014 Nissan. Within a week, I took the car back complaining that they were not braking properly. After close examination the mechanic said there was a piece of metal caught in the brake? He removed it and sent me on my way.

All appeared good until December of this past year 2021. The brakes nowclatter when I apply the pedal and the car shimmers in the front causing the steering wheel to vibrate horribly. My husband had a similar issue with his Honda Ridgeline and Big O's at this store did not respond to correct the issue. We purchased a 2 year alinment program there and do not want to take our cars back to to poor quality workmanship. We took the cars to another mechanic to have brakes placed on my husbands car. He said Big O's used cheap brake pads values at less than $20.00! He has not done any thing to my Nissan but I do not trust that Big O's is living up to good standards and not providing quality care to customers. I would like a refund on my purchase so that I can have my brakes properly repaired at a reputable company.