Big O Tires review: Oil change

On 09/17/2020 I went to Big o for an oil change. I said I wanted synthetic oil and have used other Big o locations in the past, and was treated well and asked the best price he could do for me. He said I can give you adeal with a tire rotation and oil change, but I said I just bought new tires and didnt need a rotation so he told me I can do an oil change for 46$. I said great lets do it. a bit later he took me in the shop and said you might have brake problems. I said I dont have time for that now plus the company that put my tires on checked the brakes and said they are fine. my mind was preoccupied with my work but when I got home I called him back and asked him if that as synthetic oil he put in my car, he said no thats conventional oil, I said ive always had synthetic oil since I bought it new and he said well for 46$ I couldnt do that, so I told him I would of paid the difference for synthetic. Also why did he take all my wheels off my car when I only asked for an oil change? I have been in retail sales for over 30 years and know that this is very unethical and misleading practice to conduct. They should at least reimburse me for my oil change, but more than that I dont want this guy taking advantage of innocent people on their car needs.
Wyatt Sorenson is his name.

Big o tires # 4223

sincerely,

Rob Barlow, email address [protected]@yahoo.com/phone # [protected]