Big Lots’s earns a 1.5-star rating from 6 reviews and 288 complaints, showing that the majority of bargain shoppers are dissatisfied with their finds.
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Customer service
I visited the Big Lots at 3938 Breckenridge Ln Louisville, KY 40220 on 10/17/20 and around 7:45pm I got in line to check out. There were only about 4 families in front of me and the line was not moving which I'm used to at Big Lots. j The cashiers are very chatty and take too long to check people out and always asking for email addresses and phone number...
Read full review of Big LotsEmployees disrespectful and vulgar
I have been shopping at Big lots for years and never had an issue that they we not willing to resolve. My husbands company spends thousands a year there because their service was amazing. I shopped two times earlier this week I don't appreciate the heavy blond in Chillicothe cussing to another worker earlier this week in front of my 4 yr old son. These are...
Read full review of Big Lots and 1 commentSame day delivery
Ord1478205520
Ord1489731894
Are orders that I placed within a 24hr period (8/23 & 8/24) which were cancelled due to no inventory. This is actually the third consecutive time orders placed with this company has been cancelled. What's worse is the company not updating their software to know how inventory they have as a way to minimize customer dissatisfaction. Not sure if this is only happening to me but I am beyond frustrated and disappointed. All I wanted were aprima towels. Moreover, the company doesn't give a courtesy discount for the inconvenience they put their customer through. I'm really angry about this.
Covid-19
Wife gets exposed by co-worker that is positively exposed to COVID-19!
Instead of doing something about it, DM chews everyone's [censored]! DM who is actually working from home has no skin in the game! DM gets upset when employees follow written instructions and then gets mad because they followed the written instructions!
Except everyone involved just continues working like nothing happened!
Seems to me that exposing others is not really a issue for big lots as long as they are making money!
Never mind that you are exposing every family member at home, not to mention other co-workers and customers!
As long as the stock goes up, who cares! Its not what you say, it's what you do and right now damage control is priority!
Patio chairs - never received; but charged!!!
I am absolutely disgusted with this company. I ordered a patio set that was partially shipped. The sofa and ottoman was sent; however the 2 gliding chairs were out of stock so quite obviously they didn't send them. When I called and asked why wasn't I notified that the gliders were no longer in stock; no one was able to provide me with an answer. Instead I...
Read full review of Big LotsInquired about a job
I applied with big lots in March of 2020. I have been doing retail stocking for about 10 years now. I called the beginning of April & was told the boss was in a meeting & I would receive a call back. I never did. It is now the middle of May. I called backed today to be told by Peggy the store manager they have already gone over my app & the position wa...
Read full review of Big LotsService
I was inquiring to an associate yesterday about if furniture was in stock and she kept cutting me off each time saying no that stuff was not in stock. Regretfully I had to go on there again today and had to ask the same employee about a table and she said she didn't know and kept counting her money leaving me hanging. So another employee walked by and asked if I needed help and I said yes, I asked this other employee about this table and she's ignoring me. I'd like to know if it's in stock. So she got all offended and said I'll go and check after I put away this folder if that's on with me.
I have never in my life been treated like such trash in my life. I guess counting big lots money is more important that customer service.
cashier kelly
Well the cashier name is Kelly. Well she very disrespectful. Well when people are buying cleaning supplies. Kelly tell them that they do not know how to clean their houses. Well she is suppose to trained in this. Well she knows to keep comments to herself. Well the problem should be resolve as soon as possible. Well, I hope they give her more training.
Read full review of Big Lotsemployees on their phones
I was in Big lots needing help with one of the gazebos in the back and there was two employees on their cell phones. The gentleman that looked around 45 was loud talking about his personal life and I did hear a cuss word. The other one i'm not sure what he was saying. I'm assuming both were personal calls since it was the cell phone. So there was a rude...
Read full review of Big Lotsmanager customer services
My son misplaced his phone on 12/19/19 around 9:00 p.m. and the employees that were working that night they were very helpful, they try to help us locate the phone even though they were super busy. Kudos to them for helping out. I told them the story of my son's Christmas gift, which he was getting ear pods for his phone this Christmas. One of the employee...
Read full review of Big Lotshonoring the coupons they hand out out
11/28 & 12/2/2019, I puchased a recliner for $316.94 and was given a $40 coupon to be used starting 12/1. When I went to use the coupon on 12/2/2019 I was told by the cashier and the the manager (Clint) that I had to spend another $200 before they could honor the coupon. Not only was I humiliated and embarassed, the manager was very rude. He was there the...
Read full review of Big Lotsfurniture supply
I have been with biglots for years and I love my job. I'm good at it. I work very hard for my department to be the way it is. My warehouse is not large enough for all the furniture I get and forcing it in my warehouse makes it hard to get out furniture for customers. We also replace the orange colored labels with the white one well we use those labels to...
Read full review of Big Lotswrong price
I went to purchase a bag of dog food. I grabbed a bag that was sitting over a price tag of $9.00. When I got to the register it rang up for $10 and change. I mentioned it to the cashier who then told the manager Barbara. She first came back and said it was wrong. So I walked back there with her and pointed it out. She said thats not the right tag. I said...
dining room 5-piece set
After we put the legs on the dining table, we noticed one of the table corners at the top is crushed/cracked and unsightly. It came out of the box this way. We're not asking for an entirely new set or even a new table (probably not possible), but if you would be kind enough to send someone to repair it or refund a part of the money we paid, we would greatly appreciate it. If nothing is done for us, we will never shop at a Big Lots again. Thanks for any help you can provide. Rick & Diana
not receiving 15% off of folding furniture as advertised in sales paper
My husband and I went to the Big Lots on November 28, 2019 in Burlington, NC to purchase a fold up bed. We had a sales paper from Big Lots advertising 15% off folding furniture. When paying for a folding bed we asked about the 15% off and was told by the sales clerk that the sale ended at 11am. My husband and I checked the sales ad after purchasing the fold...
racist!!!
There are two managers that are racist there and accused my boyfriend of stealing as soon as he entered the store... I have been with my boyfriend for five years and I know he wouldn't EVER! do that, this is ridiculous! The store number is 4224 and I hope they get fired! They are both General managers I think. I just want this issue resolved thank you..
Read full review of Big Lotstable warranty
I purchased a table from biglots with warranty for any damage done to the surface of the table, one year later glue got on the table and was not able to be removed fulled and it peeled a little bit of the wood fabrication off the table.
I reported it to the claims department and after a month or two of ongoing trouble shooting and them sending out someone to take a picture a few days later i called in and they told me it cant be covered because the table was abused.
The table was in great condition besides the glue that got on the table and they want to tell me its not covered whats the point in buying a warranty if it cant be covered from accidental damage! its a scam dont go to big lots and dont buy into there warranty they just want to collect your money.
furniture
Sofa may be just about 3 years and it started breaking down at least 2.5 years ago. Leather like sofa. First the spring dropped and seat sunk in, as time went by it started peeling the plastic later away from material. This sofa should have lasted longer than 3 years. I wrote in one time to complain and they asked if I had my receipt, in which I didn't. I am so disgusted every time I go in my den which we use lots of time but did not know we were distroying the sofa by using it on a normal bases. included are pictures. I had second thoughts when I purchased it, but tried any way, and now I have a soda that looks like I had it 25 years. No kids no pets and no one smokes, just poor çquality materials.
service
Hi, I was in Big Lot this past Saturday 10/05/19 on South Dale Mabry (Britton Plaza). When I say I will never step foot in that store again, I mean NEVER!! My friend and I was having a great girls day out and stop by the Big Lots just looking for furniture for my daughter who just moved out. We were looking at a sectional sofa set that was on display...
Read full review of Big Lotsstore manager and customer service
On October 7, 2019 @ 645 pm my husband was in the big lots in sylmar, ca. Had a altercation with one of the workers because he wanted to see an item before he purchased it, which the employee refused to give him his name. The store manager Clint was called and my husband was trying to ask for the employees name, he refused. The manager was so rude. My husband was trying to tell him what happened and the manager started yelling and using volgure language towards him and told him get out of his store. Called security all because my husband was asking for the employees name to place a complaint on him. Also another employee named Amanda was just as rude. How dare my husband get kicked out for asking for a employees name! This big lots has the worst respect for customers and has NO customer service skills. Not only was my husband humiliated in front of the other shoppers and employees you have also lost us as customers.
Overview of Big Lots complaint handling
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Big Lots Contacts
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Big Lots phone numbers+1 (866) 244-5687+1 (866) 244-5687Click up if you have successfully reached Big Lots by calling +1 (866) 244-5687 phone number 0 0 users reported that they have successfully reached Big Lots by calling +1 (866) 244-5687 phone number Click down if you have unsuccessfully reached Big Lots by calling +1 (866) 244-5687 phone number 0 0 users reported that they have UNsuccessfully reached Big Lots by calling +1 (866) 244-5687 phone numberBig Lots Customer Care+1 (800) 778-7879+1 (800) 778-7879Click up if you have successfully reached Big Lots by calling +1 (800) 778-7879 phone number 0 0 users reported that they have successfully reached Big Lots by calling +1 (800) 778-7879 phone number Click down if you have unsuccessfully reached Big Lots by calling +1 (800) 778-7879 phone number 0 0 users reported that they have UNsuccessfully reached Big Lots by calling +1 (800) 778-7879 phone number+1 (888) 566-4353+1 (888) 566-4353Click up if you have successfully reached Big Lots by calling +1 (888) 566-4353 phone number 0 0 users reported that they have successfully reached Big Lots by calling +1 (888) 566-4353 phone number Click down if you have unsuccessfully reached Big Lots by calling +1 (888) 566-4353 phone number 0 0 users reported that they have UNsuccessfully reached Big Lots by calling +1 (888) 566-4353 phone numberBig Lots Credit Card Customer Service
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Big Lots emailstalk2us@biglots.com100%Confidence score: 100%Supportinvestor_relations@biglots.com92%Confidence score: 92%communication
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Big Lots address300 Phillipi Rd, Columbus, New York, 43228, United States
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Big Lots social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Big Lots contacts
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