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Big Fish Games complaints 135

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8:15 am EDT
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Big Fish Games unaware of monthly fee

I purchased a game about 6 months ago and ever since then this company has been charging me $7.27 a month for something I had no idea about.
I finally found out it was for the newsletter, but I am extremely upset to not have been told in the first place when I had originally bought my game.
I would really appreciate if you give my money back! I have two young children, so at the moment we need all the money (that we are rightfully entitled to) we have!
Thank you for reading, I hope you mend this situation as soon as possible.

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Austin Nichols
Ithaca, US
Aug 06, 2014 12:56 pm EDT

Same thing happened to me. I hope people will realize that this site does not lead to anyone at Big Fish Games. It is only a consumer awareness website. There should be litigation taken about this company and its practices. Not right. I want my money back, as well, $44.70.

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Ivan Anticich
Ballidu, AU
Jul 14, 2014 8:19 pm EDT
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I am being charged for a game I do not want and have cancelled it

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Christine Youngblood
, US
Jul 14, 2014 10:53 pm EDT

I just want to stop being charged for The Big Fish Games from my Pay Pal account for 6.99 each month and know one is playing any big fish games Please remove these games from my account a.s.a.p.Thank You

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2:04 am EST
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Big Fish Games unauthorized recurring charges

My wife purchased 2 games from them a month apart using the same credit card (mine). These were meant to be one time game purchases. Without clearly telling her that she is subscribed to their game club they started charging my card $6.99 for what appears to be a monthly subscription. Even more funnily they started charging us the fees 2 separate times each month on the same card effectively making it like 2 subscriptions when we did not want even one. Conveniently there is no email from them welcoming us to this so called game club or mentioning the subscription charges and order placed. The only mails that she gets are the general marketing mails for other games. Now when I reviewed my statement 3 months later I found out this and have to get on the phone with them and my credit card company to sort it out. What a scam using the fine print and cleverly not e-mailing info on charges but only marketing material

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10:15 pm EDT
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Big Fish Games unexpected charges on credit card

I noticed that my Credit Card is being charged periodically for samll amount of money in benefit of something called Bigfishgames. I don't remember subscribing for nor receiving any on going service from it. There is a possibility I've bought some game once in a past from it, but I'm sure it was one-off deal, not on-going subscription. I consider this being a fraud or unhonest business. Working with bank on getting it investigated at the moment.

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mandelene du preez
, ZA
Oct 02, 2012 9:32 am EDT

an amount of R659.99 has been taken off my credit card acc for the last 5 months from ziinga.com i bought a game once and payed a once off fee but this amount has been going off my acc how do i stop it and how do i get my money back?

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9:29 pm EDT
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Big Fish Games won't let me play games I paid for!

I bought a game under a new email with new credit card and the company won't let it load as a purchased game. It just keeps trying to load it under an old email/user address that has an old non-functioning credit card with that old account! No matter what I do it won't let me play the game after the trial download/purchase of the game. They are just evil and don't care about the customer at all. I've been affiliated with them for over 7 years but this is the last straw. NO MORE WILL BIG FISH GAMES MESS WITH ME! I'm reporting them to the Better Business Bureau in my state. They are a rip off company.

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Lorraine Dunn
, AU
Oct 03, 2019 9:40 pm EDT
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I brought a game today and I am unable to play it. If I can't change it for another game I would like a refund. Not happy never had this problem before.

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Donna Marcus
, US
May 22, 2017 6:07 pm EDT

Please give me back my Big Fish account. I have bought soooo many games from 2009 on... Now when I try to get on B.F. and sign in, it says they con't recognized it! My e-mail is: lillygirl1956@yahoo.com.. I want to play my old games as well as buy new ones!
Donna Marcus - 80 yrs. old! The picgure below was taken befor my health broke 8 years ago!

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Ciera Smith
, US
Apr 28, 2016 8:51 pm EDT

I just purchased a game from them yesterday. The download link they gave me was for the demo version of the game, not the full version. It tells me I have the full version and unlimited play but clearly I don't. So I wrote them right away. They usually get right back to me when I ask any other question but it's been a full day now and still no response and no solution to the problem.

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gadge74
, US
Mar 24, 2016 2:50 pm EDT

my order #[protected]

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gadge74
, US
Mar 24, 2016 2:49 pm EDT

I purchased Halloween trick or treat yesterday and today I can, t get it to play on my computer

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Beewise1
Heathmont, AU
Dec 06, 2014 7:05 pm EST
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After I closed my Big Fish account following 127 orders from February 2008, I have been unable to operate any games from Big Fish. I can download but not activate.
Even disks that I received over the period cannot be activated. My felling, and I have stated it to Big Fish, is that they put a block on my email so that I cannot play without resurrecting my account. They keep giving me error numbers and emails stating what I need to do, but nothing works.
I have the same feeling about Big Fish. They have become too big and forget who it was that made them big. It was us, the customers, but as you say they do not give a stuff about us. Bruce Ballenger

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Gloria Ufret
Titusville, US
Dec 06, 2014 4:16 pm EST

I have had midnight castle for a long time, I was up on the game.Yesterday I was sick and did not go onto my IPad, today when I went into the game I am back almost at the beginning.I want to go back to where I was I have spend a lot of money on this games
and others.please tell me what I need to do.

(. .gloriaufret@hotmail.com )

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Beewise1
Heathmont, AU
Mar 29, 2014 1:00 am EDT
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I had been a member of Big Fish Games since June 2008 and have paid through direct Debit monthly. I have purchased 55 games. I have not redeemed all these games during my membership. Late 2013 I cancelled my membership. Since then I have not been able to download and activate any games from my purchase list or any new games using my outstanding credits. I have tried on each of 3 computers and the result is always the same, The error comes up to prevent activation. I wrote to Big Fish asking if there was a connection between my cancellation and my inability to activate games. NO ANSWER TO MY QUESTION.
I am wondering if the problem is generated to encourage me to return to my membership?
Anybody had a similar experience?

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Arleen Aguilar
San Antonio, US
Sep 10, 2013 10:56 am EDT
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I can't get on chat and sudoko adventure freezes up my computer. what gives?
hundamutta@yahoo.com

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Mrbbm
, US
Dec 22, 2012 3:23 pm EST

Big fish casino rip off after playing this game for a while I have got most off the awards now out off the blue they added more on slots having completed them they did not show up so I email them at big fish casino got a few email back but they still have not sorted this out.
Playing big fish casino you will always lose they just want people to buy chips for what a game you can't complete because they will add more awards when they feel like or add more games to big fish casino and they say its a fun game to play get real for them may be but not for the players.

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11:16 pm EST
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Big Fish Games closed account continued to charge

I closed my account with Big Fish Games and the company continued to take out monthly charges. I called, and e-mailed, but the charges continued. When I spoke to a young man today he informed me that I had opened two accounts under different e-mail addresses (I had added a 2nd e-mail address to get them to stop sending spam to my work e-mail.) There was a general attitude of "the problem is you, not us" but I have found hundreds of the same type of complaints about the company, so clearly, I am not the only one who has been taken by these people. I had a total of $104.85 unauthorized with-drawls taken out of my credit card - Big Fish said they would refund a total of $41.94. Big Fish Games is not worth the hassle. Buyer beware.

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Brendan Kapuscinski
, US
Oct 26, 2015 7:39 pm EDT

This is clearly an example of unethical business practises. Such practises when condoned by corporate executives speak to their individual ethics and general morality. This particular practice may have to be addressed in a class action suit to end and prevent other businesses from embarking down this near criminal practise.
I too have been charged for ... well I don't know exactly for how long but many months. This was brought to my attention when my credit card was compromised and I was questioned specifically by this charge. I am most interested in whether now that, my credit card has been cancelled, will Big Fish pursue and demand monthly charges directly.
Clearly Mr. Paul Thelen moral and ethical compass has been tainted by greed.
Now as I was saying... class action suit... just a thought.

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mvf
east wittering, GB
Apr 02, 2014 8:18 am EDT
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Hi have just found out that this company has been taking money from my account for years without my permission and I have never bought a game from them !
I want my money back !

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Wilson Tan Yu
, PH
Oct 14, 2013 2:56 am EDT

BIG FISH GAMES ENGAGED IN UNETHICAL BUSINESS PRACTICE WITH RECURRING CHARGING OF FEES THAT ARE UNAUTHORIZED AND DID NOT BENEFIT THE BUYER OF ONE TIME GAME PURCHASE OF LESS THAN $5.

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Donna Lawson
Decatur, US
Apr 22, 2013 4:44 pm EDT

I have been playing Found: A Hidden object Adventure, I have bought 48 diamonds 3 times for $3.99. I never did receive them. Also when I get bonus diamonds & coins I never, never receive them. This is not the first time I have had trouble with Big Fish Games, they don't ever fix the problems . I not going to buy any more games from them until they make it up to me. I will start buying from other Game Centers, and we buy a lot of games. Hope to heard from you soon, because I really love your games. Donna L.

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reg richards
scunthorpe, GB
Apr 21, 2013 3:05 pm EDT

My wife purchased a disc from big fish games, it never did work, this is at least three years ago since when she has not contacthed the company in that period, why do I find it difficult to receive any way to contact them without paying a fee from some expert who will do me no favours, this company leaves a lot to be desired, I will obviously have to close my account to stop them taking my money, but I suppose it should be expected, as this is an American based company,

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billiejane
Tweed Heads, AU
Feb 28, 2012 2:30 pm EST

Same! It makes me sooo angry!

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2:17 pm EDT
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Big Fish Games bad customer service

Don't use this company very bad customer service
They will take your money then ignore you

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Lisa Kathleen Lasker
, US
Jun 09, 2018 6:57 am EDT

Big Fish Casino is the biggest scam on the market! Somebody needs to stop their heinous pratices.

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gja
, US
Feb 14, 2016 6:51 am EST
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I have been trying for a long time to get help with a game I purchased from them, WATER BUGS. I have had this game for years and yet it has started giving me partial screens and that causes me to have to continually play the same screen until I get enough screen to go on, 85%. The response I got was a limited time offer to get a free game. I want this game repaired. They no longer contact me. I will never recommend Big Fish to another friend.

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darrah
, US
Nov 02, 2015 11:39 pm EST

I agree big fish is just dreadful they banned my account without reason reopened it then banned it again ! I time they told me it would stay banned & they will address any emails regarding my account again, nothing but cheats

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rmatal804
Tamaqua, US
Nov 13, 2014 11:47 am EST
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big fish casino; i just wanted to thank you ever so much for ruining everything. Im 25 and a new parent. I stopped my secondary education in order to support my child as his mom and hopefully future wife... If this addiction hasn't ruined it... Finished her degree. However I blew everything on this game ten thousand dollars (+/- ) a couple. before this happened I realized I had a problem so then I Tried countless times to contact big fish casino in order to have them stop in app purchases. in their terms of service they clearly state that they can cancel in app purchases to their discretion at any time. they just continued to ignore me and tell me to turn them off on my own even though I could reverse this useless fix. I could go on and on about how it ruined my life... but
...everything they say they stand for they do not. the casino app which i played has a multitude of flaws. These problems completely make it pointless to buy in app currency. For instance tournaments are held as a carrot on a stick to buy more. I found a way using all in game methods nothing against the terms of service to drastically improve your placement. Im talking rank top 100 out of 8000 regularly with only playing about 20 minutes without big wins. I asked big fish to contact me multiple times ... no answer... I didn't want to have to do this to a company that gives its customers A very good getaway and actually very exciting experience. but with my livelihood on the line along with my children's I cannot continue to try to resolve the issue civilly. if anyone is interested in further discussing the issue feel free to contact me. Via email

Rmatalavage07@gmail.com

PS sorry for any emotional issues with the post, in the structure and the crying over personal bad decisions. I know I was not forced to buy anything. however there are multiple factual reasons why Big Fish owes refunds to their customers. By me alone it will not be accomplishable especially being I'm pretty much a kid who knows nothing about legality BUT I'm willing to learn. In order to beat this addiction I have to do something about it. thank you everyone for your time

Average day

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someone that got screwed
Lunenburg, US
Aug 19, 2014 8:23 am EDT

their so called customer service is down right "###" cuz they have NO customer service. i started playing and buying games years ago but the past 3-4 yrs cant play the games i've already paided for. REALLY GUYS? whats the frigging problem here. Your company sucks and so does your so called customer service

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shaquetta taujours
Chicago Ridge, US
May 26, 2014 8:11 pm EDT
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big fish double-charged me 254.00 and then ignored me. i sent 2 requests and was answered with a coupon! this is ridiculous, ive spent several hundreds of dollars on this site. i cant believe they wont even refund my money

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rowdygracee
Springdale, US
Dec 25, 2013 12:46 pm EST

I bought the Frozen Beauty game and when I tried to play it
all I got was empty white boxes moving around. I have sent two email requests to have my money refunded or fix the problem. I have received no response which doesn't really suprise me .i have bought 3 of their games and only one worked.

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trudy hills
Wynyard, AU
Nov 11, 2011 9:32 am EST
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i just want all my games refunded but i know they wont and to let people know what that site is doing so the wont get caught like they did to me

bigfishgames
bigfishgames
Seattle, US
Nov 10, 2011 7:55 pm EST

We definitely don't want you to feel ignored or as though you're being ripped off. Please feel free to contact customer support directly that we can get things sorted out:

http://bigfi.sh/CShelp

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trudy hills
Wynyard, AU
Nov 09, 2011 6:00 am EST
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games not activating they are refusing to refund the money spent over one hundred dollars i have done everything that they asked me to do they still have not fixed it yet being waiting for them to fix this for 6 months they are trying to rip people off totally not happy

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5:27 pm EDT
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Big Fish Games billing scam

I purchased one of their games online (bejeweled in my case). It was advertised at a one time price of about eight or nine dollars with no other charges and you owned it for life. The download was anything but one simple game. There were numerous other games attached to it all being offered for free. There was no way to open the bejeweled game without accepting these other games. A month later I discovered bigfish had set up an automatic debit from my paypal account to be a member of their online game club. I never authorized this nor was this an advertised option in the game or download I purchased. I canceled it immediately and paypal was very cooperative. Needless to say bigfish did not protest! AN OBVIOUS SCAM. BEWARE!

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sapphiresharron
sunderland, GB
Sep 21, 2012 5:49 pm EDT

Bigfish has been taking £5.30 from my account and i want to stop it. Also find out why they were taking it out in the first place. Thank you.

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Luis Dai
East Lansing, US
Nov 14, 2013 12:17 am EST

I just bought their game for one time and so they have my credit card account. In the last few months, they kept charge me $6.99 per month and I did not buy anything! What a scam!

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Big Fish Games unautherised monthly charges

I purchased a game for $7.99 on 27/1/2011. I have been charged $7.24 evry month since. I can't get in touch with them to ask why. I see a lot of people are having the same problem. The should be charged with fraud. How can we do this? darrell.

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Robyn Heagney
Bundarra, AU
Aug 22, 2013 8:43 pm EDT
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I have had the same problem, I purchased one game and then I have been charged 7.27
4 times since, I would really like my money back

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reg richards
scunthorpe, GB
Apr 21, 2013 3:10 pm EDT

Since my piece was inserted I have read more of the complaints about this Big Fish Games they are obviously a set of con merchants

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Bob tail
, US
May 23, 2011 11:57 am EDT
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HI Darrell and Dream,
I am in the same trouble, and today I found your complaint today by browsing internet.
There is no Japansese help desk, so I'm now beggining to write English query to Big Fish US help desk why I've been charged.
For Dream, thanks your helpful solution!
For Darrell, I hope you could get out of the trouble !

Bob tail

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2Dream
Lansing, US
May 20, 2011 4:44 pm EDT

Hi Darrell, if you go to the forum and click on the green envelope to contact customer service, they will gladly help you. Since you are a member, you can also use their live chat feature and talk with someone. Their hours are Pacific Time though, so keep that in mind if you are using live chat. If you use the green envelope to contact them, it's an email and they WILL respond.

If it was your first time buying a game there, there is a box to uncheck when purchasing that initial game. It clearly states you are agreeing to be charged the monthly fee as a member. You do NOT have to accept it though. You are allowed to purchase that one game and not be a member, you just needed to uncheck that box is all. It is no crime, it was there and it was overlooked, no big deal. They will take care of it for you, guaranteed. :)

Since you joined in January, you should have 3 credits available in your account. Just log into your account and it should show 3 credits unless you have purchased other games, then it would be less as each credit is good for any Standard Edition game (not for collector editions which are $13.99 US dollars for members) I see you are an Over Seas member so, your cost would be slightly different as US members are charged $6.99 for our monthly fee, which in turn gives us a game credit to use and they DO NOT EXPIRE, so that is a great thing!

Definitely contact Customer Support and they will clear this all up for you. I've been a member for 4 years now and they've never let me down yet. As a matter of fact, they have the best customer service I've ever seen anywhere! Not kidding...I purchase online all the time and I've had many problems over the years, but NEVER with bigfish. I recommend their gaming portal every chance I get because it's so cheap and the customer service is outstanding.

Best of luck to you!
Happy Gaming!

Dream

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They started billing my charge card for monthly membership shortly after I took advantage of an offer they sent me through the regular postal system. The offer was to purchase a single game using the discounted coupon code. I guess they felt this was a license to steal. I didn't pickup on the charges for 2 months. They have "the best customer service...

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I bought a game from this site late last year Nov/Dec. From then on they having been taking money from my online bank each month. It is impossible to cancel from their website. The supposed "account" I have shows a game oerdered that I already possessed from another source and a request for a backup disk . That is, frankly, risible. I expect better from a USA company frankly.

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Be careful and read the small print. I purchased a game for my son for $6.99 and was then charged for the game each month as a "membership fee" for months afterwards. You have to then navigate the complex website to try to find a way to unsubscribe. Brutal

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Big fish games is charging everyone's credit card and paypal account. I bought one game for my son one time and have five 6.99 charges on my paypal account. Beware these guys are a scam.

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Big Fish Games I think I have two downloads of fairway solitaire and I am having difficulty accessing the game.

1.I think that I have two Fairway Solitaire games downloaded on my computer and I am having difficulty accessing the game

2. I would like to cancel my subscription to the Big Fish Game Club as I do not care to have the cost per month on my credit card.

3. I still have one credit of $6.99 on my credit card and I would like my credit card credited for this amount.

My name is Geraldine Hoezee e-mail address [protected]@sbcglobal.net

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Big Fish Games
Seattle, US
Oct 21, 2010 12:17 pm EDT
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We certainly work with each customer individually so that we can present a suitable solution for any issue.

We can be contacted directly at: http://bigfishgames.custhelp.com

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Lizbeth Jones
Columbus, US
Feb 07, 2010 1:17 pm EST

I quicklyngot out of the game clob. I could see I was going to be charged whether I selected a game or not. Wording to join is deceptive. I would simply like to play my game the way it is supposed to be played. I have Vista, and it seems Word wizard Deluxe cannot be played woth the Save Game feature. You pay for one thing, you get something else. I like the game. I just wish I had been prompted before purchase that some games don't work with Vista

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WILLAIM
gone, US
Sep 29, 2009 4:45 pm EDT

My wife got sucked into the BIGFISHGAME SCAM too. The aren't selling games, but subscriptions that bill your credit card every month for nothing.

STAY AWAY FROM BIG FISH GAMES, YOU'LL LOSE LOTS OF MONEY.

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I wanted to purchased Bejewelled for my wife> I found bigfishgames.com Their site says purchase games for $9.99 to download or $19.99 to purchase. So I chose to download option and bought and down loaded the game I bought the game and provided my credit card information that is attached to my bank account> What they didn't disclose is that there will be a...

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I joined the Big Fish Games "Game Club" in which I purchased 6 game credits for $7.99 each. My bank account would be charged $7.99 each month. This entitled me to purchase 6 games over the next 6 months at this reduced price. The first 4 games I purchased and downloaded were handled easily. Then the fun started. I have spend the last 4 weeks and endle...

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Overview of Big Fish Games complaint handling

Big Fish Games reviews first appeared on Complaints Board on Jun 22, 2007. The latest review retrieve all my games was posted on Apr 14, 2024. The latest complaint Cancelled Membership was resolved on Jan 25, 2021. Big Fish Games has an average consumer rating of 1 stars from 135 reviews. Big Fish Games has resolved 14 complaints.
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  1. Big Fish Games contacts

  2. Big Fish Games phone numbers
    +1 (866) 921-6960
    +1 (866) 921-6960
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    +1 (206) 213-5753
    +1 (206) 213-5753
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  3. Big Fish Games emails
  4. Big Fish Games address
    333 Elliott Ave W Ste 200, Seattle, Washington, 98119, United States
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