Los Angeles, California
United States - 90014
|Mon||8:00 AM - 5:00 PM|
|Tue||8:00 AM - 5:00 PM|
|Wed||8:00 AM - 5:00 PM|
|Thu||8:00 AM - 5:00 PM|
|Fri||8:00 AM - 5:00 PM|
|Mon||8:00 AM - 5:00 PM|
|Tue||8:00 AM - 5:00 PM|
|Wed||8:00 AM - 5:00 PM|
|Thu||8:00 AM - 5:00 PM|
|Fri||8:00 AM - 5:00 PM|
I have been a customer of bidz.com for about 3 years now. At the beginning I received some great deals as I worked nights and when I bid on items I had little competition. Now bidz.com advertises everywhere and a lot of items go for more than you would pay in a store. The site has a lot more traffic now.
I have received some great deals on gold jewelry and brand name watches for a fraction of the cost. 3 years ago I was able to buy nice 10k rings that were between 3.5 and 4.5 grams for $20 or $25 dollars. Now these same type items go for about $100 on the site. I have made the odd purchase with coupon codes here and there in the last year, but nothing significant.
Of these orders 2 rings described as 10k had no 10k markings on them anywere. 2 rings were missing very small side diamonds, one watch needed a new battery and some silver gem stone jewelry was so cheap looking and the stones of such poor quality I would have never paid what I paid for the item even with the discounted coupon code. I returned one of the rings with the missing side diamond and received a full refund minus my costs of shipping the item back which was only $6. One of the 10k rings that were not marked 10k I took to a pawn shop to have it tested for gold. The sales lady stated that she would get people coming in with a lot of items with similar tags and she asked where I got it. I told her bidz.com and she was also curious so she tested the gold and diamonds and both were the real thing. She asked what I paid for the ring and I told her $24. The ring was described as 2 lab created sapphires, 6 diamonds and 10k white gold. Most of the weight was in the 2 lab created sapphires and I was told the ring was NOT worth $24. They have auctioned many of these same rings, and usually they go for about $45. Not bad for a ring worth only worth $15 at a pawn shop. Yet bidz.com claims the compare price is $420. Now as far as appraisals go you can get a professional one done at a jewelry store for around $30. Bidz.com charges $33 for a mass produced report that can be used for 100's or even 1000's of the same item sold. You would be better off printing off the auction listing.
Even knowing gem stone grades and diamond grades will not be a big help on bidz.com. The diamonds are listed with color, clarity, carat size and cut style. Any color after J will be yellowish and any grade after SI2 will show flaws visible to the naked eye. Cut is not graded as either excellent, good, fair or poor. So you can buy an eyeclean nearly colorless diamond on bidz.com but if the cut isn't proportioned properly you will get a dull and lifeless stone. So you don't get the full description and the better color and clarity grades can't make up for a poorly cut diamond. Gemstones are only graded by color and carat. The gemstones are not graded as A, AA, AAA or B etc. There are many treatments to change color of stones and hide flaws which makes some stones very common now. Mined sapphires for example are graded commercial in over 99% of the stones. These are a grade not for jewelry. One of the uses for commercial grade sapphires is road gravel. Also, blue topaz, amethysts, citrines etc are all heat treated to hide flaws and change color. I would say that almost all the silver jewelry and some of the 10k jewelry I purchased from bidz are commercial grade stones, most are poor color and very pale compared to the photos, some have pitt marks or scratches on the surface or like on of the 10k tanzanite rings I received the stones aren't of the same color. One is darker than the other 2 which makes the ring look cheap. The synethetic or lab created stones look the best of the bunch.
I have found the quality has gone downhill on bidz and the prices have gone up. The site is no longer somewhere you can go to get decent jewelry for a fraction of cost you would pay at a store. They sell junk, and in many cases for more than what you would pay in a store after factoring in shipping, trans fee etc. Why gamble and pay $45 plus shipping for junk when you can spend a little more at a discount retailer and get a better quality item that you can inspect before purchasing and also be able to return if necessary.
OK it's time for this first time Bidz sucker to detail my first and last experience.
I purchased two watches; two rings; bracelet; earrings; necklace; and a pendant.
- the one was advertised a women's watch with numerous crystals around the face but turned out to be a man's watch
- I would say by the condition of the box that it was from a going out of business sale - retail $1500, paid $162
- the other watch was as described but I doubt the "retail" price listed
Note to Canadian buyers:
- if you take a risk and buy more than one item over a 48 hours period I would wait to pay for everything at one time as they ship by Fedex and the costs are much higher than the US Postal Service
- also remember the PST & GST (federal & provinical taxes) - there is also duty charges - good thing Fedex takes cheques as you probably won't have the cash to pay the extra, unexpected cost
- I wished I had checked out this business before I go caught up in the frenzy of the bidding
- the gold in the rings is very thin; nothing like the photos; even with a magnifying glass I could not seen a resememblence to the photos on their website - do not be taken in by the "zoom" feature on their site as it is magnifying the items 1000 times
- I was taken in by a heart shaped "ruby" ring - but when I went back and looked at the description the actual wording was "created ruby" - fancy word for "FAKE" - the stone was also loose
- one ring was retailed at $1219 which I bought for $266
- the other ring was retail $220 which I bought for $50
- it looked like the photo but a very small version" and very flimsy
- the pendant I never received
I did not bother contacting the company based on online reviews I looked at – this would just be a waste of time. The flash of a camera makes the items with the diamond chips look 1000x nicer. What ever you do don’t pay extra for jewellery boxes, appraisal certificates and sizing – I doubt very much the two rings that I paid $25 extra each were sized – I bid on Sat and received the purchase in Canada two days later????
I took the jewellery to my local jeweller and he just laughed at my foolishness and said he hoped I had fun bidding. The rings are not worth being appraised as they are just junk. I can’t believe this is a public traded business. But then again maybe I should spend my money on buying their stocks because they are making a fortune on “suckers”. I recently bought two costume jewellery rings for $15 each at a department store that are hard to tell they are not real – far from the poor quality rings I purchased from Bidz.
I also found it interesting that after I bid on an item that did not reach a “reserve bid” – I received an email offering the item at the “reserved bid” price usually a few dollars more than my last bid – the email encourages the bidder to be the first before the other bidders bought it.
Also found it interesting that a few of the items I bid on and won the auction appeared a few hours later for sale – which makes me thing they have the items in several sizes and offering to resize the ring for $25 is a rip off.
Bottom line - if it's too good to be true it probably is. I don't believe that there are real bidders for the higher price items - diamond engagements rings listed at several thousands of dollars - in fact I think employees of Bidz are involved in the last 15 second bidding to create a "bidding frenzy". I think this company is making their money on "first time suckers".
I will also be providing this information to every online complaints website.
But the items of jewellery (earrings and rings)I ordered were exactly as represented and I would say of good quality. Of course they always look better in closeup and magnified. I believe many of the non-designer items are made in China. They were shipped in reasonable time, but the fees to Canada plus custom charges make it not so much of a good deal. They need free shipping and returns plus an outlet in Canada so we are not having to pay exorbitant fees. Sorry to hear some people didn't have a good experienc but I would have to say there are some really great deals on the high end Italian made jewellery and I would buy from them again.
We had an order placed and paid with bidz.com plus several items in our "shopping cart" for purchase and bidz.com canceled paid order and all items in our cart. We spent hours - literally - accumulating these items. They claim there was another "technical error" regarding "second chance items" (in other words, bidz.com did not like the prices, in our opinion). If that was the case why were items won outright also canceled??? It is bad enough to all to often receive items that are damaged, dirty and obviously photoshopped. This company has the poorest it dept of any business we have ever dealt with. They have been changing to a new system for months now and still claim problems are because of that. Bull bull bullsh! T. This is not the first time they have pulled this crap on us and obviously won't be the last if we continue to shop there. We will be bidding on items now just to jerk with them like they have us for too long. What a bunch of losers!!!
Guys, I spent time to read your complaints, and I've come to understanding that you don't have an idea of what you are buying.
Please educate yourself and realize that you will not buy a diamond as big as a hazelnut for $10 :-)
Just take your time to investigate a description page for color, clarity and carat weight and read the policy before bidding or paying for anything ... looks like you guys see only picture when bidding :-)))))
The list of complaints I have relating to this companies lack of service, lack of engagement with it's customers, bizarre penalties on returns, items that don't turn up, the rudeness of their staff, the rudeness of their directors, the very poor quality of some items and items not even coming close to their descriptions...is just to long for me to give my effort in writing about here. You have all suffered it so I am hardly telling you anything new. However, what I want to talk about, is this companies preoccupation with scamming and defrauding it's customers. I say preoccupation because they seem to choose to do these things, rather than simply doing business honestly. Here we have a company, run by shady Russians with criminal links, who have been and are presently under investigation by a number of agencies. For goodness sakes, even as I write this, their bloody ad appears on this site, supported by Google whom I take, just don't care where they get advertising revenue from...given Googles own search results are full of complaints pages like this one.
OK...it is my experience bidz is guilty of shill bidding. It's just so easy to pick up on, their own staff or agents bidding on items against you to inflate the price. Bet plenty of you have been initially disappointed when you have lost an auction to someone else, then just as quickly as the auction closes, you have it offered to you at your last bid price. Huh? Someone else won it didn't they? Many of you have also noticed sudden jumps in bids, considerably higher than what is required. This is a scam, you know it, I know it and so does bidz.
If an item does not meet very accurately the description found on the site, this is fraud, misrepresentation.
The recommended retails...oh dear...these are nothing but fictions, it's another example of misrepresentation.
I see a lot of positive feed back on some sites...yeah right, many of these feed back items are generated by bidz own staff and agents. So at best, lets just call them liars.
But here's a real good one and pure fraud. I examined an item sent to me. Apparently a genuine designer piece from Italy. Further investigations revealed this to be not the case at all. Lifting the bidz bar code label on the box showed another label underneath, 'Made in China.' But the bidz label clearly states, 'Made in Italy.' Now bidz knew exactly what they were doing, they must have, they stuck their label over the original with the express intent of hiding it. This is blatant fraud, there is no kind way of putting it, fraud, fraud, fraud!
I have made complaints to the Better Business Bureau, the Attorney Generals Office, U.S. Securities and Exchange Commission and the FBI through their Internet Crime Complaint Center (IC3). Please, if you have any evidence at all of possible fraud or just complaints about the way this company does business, I encourage you to do the same as I have, make complaints to the authorities.
There is interesting info on bidz on the facebook page.
Do not use Bidz, it is a joke. It has been over 20 days since they have taken my money, but still have not shipped the merchandise. It took a week for them to reply to my e-mail that the shipment that was supposed to take between 3-8 days is now ten, then they used the excuse that it was my fault that I didn't tell them that I wanted the art without the certificate. I told them to ship without it and 4 days later, it still hasn't shipped. There is no customer service, after 20+ days still don't have my merchandise, who knows if I will ever receive what I actual bid on, most likely will not be what I ordered.
I purchased a watch from bidz.com that cost me $1, 515 but it never arrived! I wanted my money back so I contacted fedex so they could contact bidz. They gave me a claim number and they told me that they returned $600, because the product was ensured for only $600, but the product was $1, 515 dollars! They charge the people for full amount on merchandise when they ensure for less than half the price! No matter how many times we tried to contact them, we were unable to reach them.
So don't buy anything from Bidz.com.I filed court case against them.
I went online to bid on some rings and earrings. I would watch the bids closely and make sure that I didn't go out of my limit to try and out bid someone, as I am low income. When I went to my account to see the next item to pay for, I had all this jewelry that I had bidded on and lost. Now, I have a message to contact customer service, as there is over $100.00 worth of jewelry on my account, that didn't win. How can an auction sight say you lost, then turn around and put it on your account, and make you look bad. I agree with other consumers, Bidz auction is just after your money, and as much, as they can get. I will be contacting customer service of the company, however, I will not pay for all that jewelry, especially seens I didn't win them. I wrote this complaint to warn other consumers to be aware of bidding with Bidz auction.
Everytime I have worn the ring a stone has fallen out. When it got to the point I was paying more to have lost stones replaced than I had originally paid for the ring on bidz.com I got rid of it. What a ripoff. The ring was crap.
This company sells and puts up for auction all types of jewlery and watches, but the retail prices that they post are false and the stores that they say that sell those items are false too.For example: I bought an aquaswiss watch (they sell those all day long to other inocent people like me) the auction listing said that it was worth $1, 600 dollars and also stores like saks fifth avenue has it for sale. So I bought the watch for like $140 dollars and when I received the watch first of all it was not automatic like it said on the listing plus the cheap quality as a whole was too chinese cheap mickey mouse product and of course I said I can't believe that Saks sells this cheap product, so I checked and resulted that Saks don't even carry that watch and they still running this scam 24/7 misleading the consumer. So don't get fooled like I did
Bidz.com buyer beware!!!
I saw an advertisement on yahoo for the bidz.com auction.
I purchased 2 diamond & tanzanite rings for approximately
$1800.00. The pictures showed the stones to be bright & colorful
But upon receiving them, one of the tanzanite stones was visibly cracked.
I took both pieces to a local jeweler & he confirmed that the quality of the
Stones was poor at best never mind the obvious crack.
Because of the 15% restocking fee the company charges on all returns,
Most consumers end up keeping the merchandise & sucking it up as
A painful lesson. Please, please, don't purchase anything from bidz.com!
It is a total rip-off. Shame on any website that advertises this company.
I can't believe that the bbb allows this company to continue doing business?
Only in america?
I have been very sick and my husband bought me a ring from Bidz, hoping it would make me smile. Well it did, but when I got to where I could get out and wear the ring, I got very upset. The second time I wore the ring, a diamond fell out of it and of course I have no idea where. I have been in contact with Bidz by email about my ring and of course I have not heard one word from them. It was a couple of months before I was well enough to go out to wear the ring so I know they could care less about that. They have their money and I have a ring that is no good to me at all so they are very happy. My husband is upset for spending that amount of money and I can not even wear it. You know the ring was value no where near the amount they said it was worth but is was worth the money he paid for it. He had it appraised before he gave it to me. It was appraised about 3, 500.00 less than Bidz appraised it. To me that didn't matter, I loved the ring and I loved the that my husband was trying to do something good for me ( he always does), but at that time, he and our children were afraid I was not going to make it. He actually won the bit on 1-1-08. I do not understand how companies can cheat people out of their hard heard money. The ring was paid thru PayPal and I can not even get a response out of them. I do wish someone would do something about this company.
described sunglasses as having geniune diamonds but found to be cz. Told them of this but still they are selling the glasses described as containing "real Diamonds".!!! what can I do???
I wish I had have seen this site before bidding on some jewelery. Being in Australia I thought I would give it a try as an option to ebay very very wrong! immediately when jewelery was won they sent an email asking for payment fair enough. Made payment, then the problems started security center sent me an email stating that my credit card had been marked as suspicious and my billing address did not match my credit card address.
RUBBISH of course it does. They want me to send a copy of my drivers license and a faxed copy of the credit card with the numbers covered??? Do you want the keys to my house I also inquire??? I ring the bank YES they have taken their money $1497.22 out but have the cheek to then tell me they have flagged my card as suspicious.
I point out would not it have been more honest to first make sure of these details before taking the money out if they were so concerned about fraud? No they took their money and then told me they were not sending the goods! YES that's right they were suspending the goods until I proved it was not suspicious to their satisfaction. I try their help line.
Yes, you guessed it they were no help at all suggesting that my credit card could not be validated to their international standards when I tell them I have never had any trouble with it before purchasing goods from America with it all goes silent and the lady from the live help line says one moment please and goes away for fifteen minutes and comes back with call back tomorrow I may have more information.
Send at least ten emails no one replies either from the security center or help center. Last resort ring my Bank open a dispute will take 90 days to resolve but I will resolve it and I will get my money back as my bank has assured me of this fact and will also help me get in touch with the authorities over there to have them investigated. BIDZ.COM should be flagged so others do not have to go through this and the INTERNET should pull them from their site until such investigations have taken place to everyones satisfaction.
I had bid on few items from Bidz.com. When my job was eliminated I contacted the company and explained that I would not be able to purchase the items and to go ahead and repost the items for bid to others. Bidz went ahead and used my credit card information and processed the items without my permission. They would not return my calls when I called to talk with a manager. He only spoke with me once and he was rude.
I contacted the BBB in their area and made no progress. They still owe me approximately $300.00. I tried to contact the people from VISA to report this problem and never received a response even though I sent several pages explaining the issue. Someone from Cardholder Services located in Tampa, FL, did not follow through with this issue. They are suppose to represent VISA.
I had to repeated return items that had gems fallen out of them or were simply bad quality. I will never do business with them again and I am spreading the word to anyone I know. Bidz response to the BBB was that they had tried to contact me, but they never did. The BBB closed the case with no resolution.
brought five items on auction at Bidz.com and received them about a week later. the items in question were of extremely low quality and not as described. All the mrechandise was garbadge pure and simple. when we call bidz.com and told them we wantede our money back we were told we would have to pay a 15% return shelving fee.
whay hasn't anyone gone to the consumer fraud people or the attorney generals office in the state they live in? Has ayoe thought of a class action suit???
I won two items, a bracelet and a ring which they were supposed to send together. I got the bracelet but no ring even though the packing slip said it was enclosed. I have sent several emails to their "customer service" but have never had a response. I have been forced to dispute the charge through my credit card company. I will NEVER use Bidz.com again.
Bought 3 items; a titanium ring with a diamond (fake diamond) a solid gold ring and a diamond: gold plated...
This company must have great lawyers because they know how to rip you off with no fear of reprisal. I won a bid on a Tanzanite and Diamond ring when I got it, not knowing much about Tanzanite I was impressed with the deep colour. Not until months later when a friend looked at it with a jewellers loop the we distantly saw the infraction right through the center of the stone and the jagged cut on the bottom of the stone. I like other fools who fall for these scams need to smarten up. I take full responsibility for falling for this, but it won't happen again, and I hope you won't fall for it either.