Bestairfares.com review: Issues with everything start to finish

We had nothing but problems from originally purchasing the tickets to issues at every airport we flew out of. I originally booked one flight for the family through American , fortunately I added the insurance and then they called me saying the flight through American was not available and changed everything to United which ended up costing me more money. It appears you get the insurance when you purchase the tickets and then the company takes that money to change your flight when they are selling something they don't have.
I thought because I was directed there from KAYAK they were reputable, but they really were not. I would never use this company again. I would actually give them 0 stars