Bestairfares.com
Reviews and Complaints

I am writing to share my negative encounter with BESTTICKETFARE Travel to alert potential customers. The company's methods appear to be dishonest. Following my ticket purchase, I was called to discuss the cancellation policy, and notably, the prohibition on carrying luggage was not disclosed until that point. When I asked to cancel my reservation, I was told it was non-refundable. This experience has led me to conclude that BESTTICKETFARE is a scam. I recommend that others be cautious and avoid repeating my mistake. 🤔🙁

Three months after purchasing airline tickets from BestAirfares.com, we still have NOT received our tickets. Best Airfares reps say United Airlines confirmed they have tickets reserved for us. Yet, when I called United Airlines, they didn't have any pending flights in our names.

Since last December, Best Airfares customer service has told me to call the following week, promising that the tickets will be issued by then. When I called back, half the time they tried to talk me into booking a more expensive ticket. We are now within 9 days of our scheduled travel date but we still don't have the tickets that we purchased from them over 3 months ago.

This week I was told to wait for the elusive "Steve" who is the only person there capable of helping me get the promised tickets. First I was told to call again in 2.5 hours because he wasn't there yet. Then call back in another 2.5 hours. Then I was told he would call me within the next 24 hours. When he didn't call me, I called their office again after 24 hours. A male rep then told me Steve would call me in 20 minutes. When he didn't call, I called the rep again. A male rep then told me Steve would call me in 5 minutes. After 10 minutes, I called them again. Then I waited several minutes on hold to speak with Steve. When he answered, Steve promised we would receive the electronic tickets within the next 24 hours. He also said that our tickets were a "last-minute deal" that can't be issued until last minute. As I told Steve, the advertised price didn't say that and nobody had ever told me that I wouldn't get the tickets until just before our travel date. Instead, customer service at Best Airfares has kept me calling back since last December.

Color me skeptical. I have heard similar promises from Best Airfares several times before. Now I would be surprised if they manage to deliver the promised tickets to us at all, much less in the next 24 hours as promised. I cannot imagine a scenario that would cause us to buy tickets from BestAirfares.com ever again.

FRAUD! Terrible experience with them. I purchased 2 Jet Blue tickets with them and also purchased the protection plan for a booking refund if for any reason our trip had to be cancelled. I received an email after booking the flight to contact them as the transaction was still pending and I needed to confirm with my reservation number. Called them and was told the flight is no longer available for that price and that they had to cancel my purchase but would be charging me for the protection plan fee of $141 since I was using that service to change or cancel my tickets. WHAT? They cancelled it (if it even really existed) and are trying to still charge me the money for the protection plan. Why would they have the flights available on their site for purchase if they truly weren't available. All a big scam, absolutely steer clear of them!

This company also operates under the name Hot Flight Deals (and is overseen by a company that's licensed in the UK as CHEAP FLYING FARES UK LIMITED). At least one of their many US addresses appear to go to a private residence. My experience was much like the other two customers here. I attempted to purchase a ticket with a major airline and was called while waiting for it to confirm to be told that the ticket was no longer available. They then offered me a ticket that was only about a 113.00 more. I wasn't happy about it, but because expediency was important to me, I agreed to it.

This company hijacks the process by having the confirmation sent to them first so the customer doesn't necessarily realize that the extra money they're paying is a large service fee (not common to travel agencies at all) until after the ticket has been confirmed. Other customers have reported that when they told the company that they weren't interested and to cancel the charge, the charge went through anyway and they had difficulty getting the money back — some didn't at all — because the travel agent or someone was able to pocket the money. Some reported that their tickets were canceled at the last minute by someone — not them — and that they couldn't get the money back.

I suspect that the agents in these situations are even more crooked than the company is. The one I dealt with had a heavy Indian accent and was speaking in a room with a lot of background noise so he was hard to understand. He seemed to be extremely anxious so perhaps he was new at the job. So I got the shaft, but perhaps not as badly as many. Because I'm me, I hit the books and learned quite a bit about this company. Among other things, they have an F rating with BBB. And at least one airline has indicated that they will no longer allow this company access to their information.

Look elsewhere for your discount tickets.

I made a reservation on 4/26/2023 with Bestairfares.com and true to form THEY BAITED AND SWITCHED! Claiming they sent me an email saying my booking was not accepted by JetBlue and my new reservation is on AA with a stopover! I promptly cancelled the reservation! A gentlemen from India answered the call claiming that they would accommodate but only on AA. Needless to say the STATUS of Bestairfares.com BEING SCAMMERS STILL HOLDS TRUE!

Purchased tickets for a trip to ***. Four days prior my trip I checked with them when to expect my e-tickets and was told that my booking was cancelled. I never received a phone call or any email from them in that regard. After over twenty minutes, they finally admitted sending a cancellation notice to some stranger's email. Now that everything is booked and it is too late for me to cancel my entire stay, they rushed me into they offered me to sell me that same initial booking at a "discounted" price, which happened to be twice as much. I ended up finding these same "discounted" tickets for a few hundred dollars cheaper on most travel fares websites. Stay away from this company. They are a total scam!

This is disgusting Company that just fools people with their prices. They advertise one price, when you trying to buy it is going to be twice or triple more. If you calling them, they are keeping you on line , trying to sell the same for double price or more.Today they advertise flight from *** to LIMA For $296 p/person. When I booked it , the price change to $900 p/person, after calling them back they offer me price $455. They keep me on line, transferring from one person to another for 60 min refusing to cancel this fraud and offering different options like free bag, etc, but keeping price as minimum as $455. The fraud price is still on their web site Do not recommend to anyone ever work with this Company

0 Stars.I originally purchased an advertised flight for $452. Within a few hours I received a notice that the flight I selected was no longer available at that rate and an alternate flight was available for $852. I accepted the alternate flight just to be contacted via email again the next day notifying me that the alternate flight was also not available and now they have an alternate for the alternate flight at the same increased rate of $852. I was then notified that I would receive e-tickets within 24hr. I never received the e-tickets. After reviewing the reviews of Bestairfare.com I quickly learned that this is a known scam site that "baits and switches". To avoid charges from the company I had to lock my credit card.

This company is a Fraud. I booked a flight and received a confirmation number but did not receive a ticket. I decided to call and find out why I haven't receive a ticket as of yet. Was told ticket was cancelled on their end due to there being no more seats on the plane. Then the representative said he would see what he could do and tried to get me to purchase a ticket for triple the price. I am upset because they cancelled my ticket and did not contact me to let me know, all the while I am sitting here as days go by and get closer to my departure date. When I could have been trying to find me another flight for Christmas. The company has the Complaintsboard.com logo on there page, so I thought that they were legit. Please be aware of Bestairfares.com it is a scam.

The http://bestairfares.com website is bait & switch in the sense that it pretends to update to the latest ticket prices and shows prices $200 less per ticket than what they actually have available when you call. However, their actual agent-arranged airfare prices beat the competition by $100-$500 per ticket for me. They advertised $341, but their actual ticket price was $541 with them vs $650 for the cheapest (non-Frontier red-eye) ticket I could find on expedia, *** flights, orbitz, kayak, priceline, hotwire, travelocity, etc. When I looked for the same flight directly on delta.com it was $1000 plus per ticket. I did have to wait for 30 hours between giving them payment information before receiving a confirmed airline ticket by email. All in all, I would use their ticket agent again in a heartbeat.

This is a deceptive scam. People working by westernizing their names. I booked the ticket and I haven't received an email of confirmation. I called and spoke with customer service who provided terrible customer service. I booked an online ticket for $196/person, when I called he told me that flight is booked. He offered me $560/person with another airline. The issue is, that price is not valid, they check it and then call you and tell you it is not available and then try to sell you the same flights you could get on your own from a legitimate company. Luckily I called them after seeing the deal online and they told me the rate was not available. They then tried to sell me a different rate which I could get on my own from a trusted site. Very deceiving and a waste of time. Please STAY AWAY from this company

I was very worried about purchasing tickets through this site. Whenever a deal looks too good to be true, it usually is. While I was not able to purchase the exact ticket on offer, *** the agent I worked with, was able to get me a similar booking, on a different carrier, but at the same price. It is a major full service airline as well, not a low-cost airline. I was concerned that this would be a scam, especially as it took about a day to get the final confirmation from the airline. However, *** was there every step of the way, following up and contacting me to assure that everything would be fine. I got the confirmations from the airline, and *** did a great job making sure everything was ok. I will definitely use *** again when I need to make reservations! Hghly recommended and shout out to *** for the fantastic service!

I had the opportunity to purchase two tickets from this site. It was a very pleasant experience purchasing tickets with *** assistance. The itinerary suited my working schedule and budget as well, especially during this holiday time! The ticket prices were slightly affordable as compared to other online websites during this week.*** is very calm, polite, respectful, and makes an effort to find the ideal ticket dates to suit one's schedule. He makes efficient contact when needed.Based on my first pleasant experience with ***, I decided to approach him again for an international ticket for a later time. I recommend *** to help with your travel needs. Thank you, *** and Best Fares.com for being so polite, affordable ticket prices and having helpful agents to best serve one's travel needs!Please continue doing the wonderful work!

i bought a ticket for 350$ a month i advance..i got a bogus confirmation . found out 5 days later that there site was wrong and if i wanted the ticket id have to pay 500... i payed and then asked for a refund 4 hours later and they told me they couldn't .making up excuses like...only the agent who made it can cancel it... and once you are signed to that seat its to late ...this in only 3 -4 hours attempted to steal my money ..no reservations were made..i was lied to and interrogated why i wanted to cancel...this site is a scam ,false advertising and tried to steal from me .. they should not be allowed to charge peoples cards they will take your money if your not extremely careful. there excuse for a low mis-priced ticket is human error didn't update there site so flight you want for cheap doesn't exist to lead you into calling just to make a sale . then denying u a way out in minutes not hours or even days .

I booked a round trip ticket from Indiana to Phoenix on Sunday, September 19. My original price was $285, but that ticket could not be confirmed with American Airlines. I spoke with a representative who I believe *** have been ***, on Tuesday, September 21 about the next priced flight which should have been $485 also with American Airlines but it also could not be confirmed. By this time it was Wednesday, September 22. When I spoke with *** Wednesday afternoon he was able to book a flight for me with Delta for $548. I was concerned when the first flight was not confirmed and also with the second and let down when I realized I would be paying $548 instead of $285 but I know *** was truly trying to get a good price for me so close to my departure. When I spoke to *** today, Sunday, September 26 he was helpful and made sure I understood my E-Ticket and patient in answering all of my questions.

With so many websites in the online travel industry, I was not surprised I had not heard fom BestAirfares.com Last night we purchased tickets using our credit card. When I booked the flight I was told to expect a confirmation email. Shortly after a guy with a heavy indian accent who claimed to be "Bob" called to say the flight I had selected was not available and he was offering a better fare at much higher price. Meanwhile my wife was looking for online reviews and we realized we had fallen in the hands of a scammer. Trying to get them to cancel the reservation was no easy task, as they initiated a high pressure sales technique, transferred me to another indian guy who insisted I get the tickets he was offering. In short, they cancelled the reservation or at least they claimed to do so. The fact is that they obtained all my credit card information and that made me very nervous. I am monitoring my card activity to see what happens. Beware of this website.

Best Airfares is a bait and switch. This was the worst experience booking a flight. I purchased two flights to Orlando for a total just over $600, and booked the rest of my trip around these two flights. I received a confirmation email from them as well. Later that day I received a call from them saying they changed my flights to a Delta flight and the cost was now over $900. He told me that they couldn't control the fact that I wasn't now able to fly on Jetblue , and that the couldn't keep the price they had quoted/charged me, and that now I had to move me to these flights instead. He then sent me another email, while I was on the phone with him, giving me the new flight info. This email still had me flying on JetBlue, gave me no information about the new Delta flight, and way at the bottom was a new price. This is such a scam, do not book thru them. When looking up this company thru the complaintsboard.com there are tons of complaints with people having the same experience. Do your research before booking thru them.

It seems too good to be true because it's a scam. I booked flights on hotflightdeals website (looks like the same company as bestairfares) and my credit card was charged with a confirmation email from one of their representatives *** and a confirmed charge to my credit card. The tickets were never issued so I called repeatedly and was told a different story each time. Flights canceled, tickets will be issued next week, next month, no record of your booking, please send your confirmation emails, you never paid, etc. I finally got a manager, I think, who promised to call me back when she figured it out. No call back 2 times. She finally agreed to refund my money in 5 days. No refund 3 weeks later. I have filed a dispute with my credit card company. I called one last time today and was told the rep who booked my flight was scamming the company and he took my money. I don't believe them. I was told to file a dispute with my credit card company by the person I spoke with today. If this a legit business they do not stand behind their product and support their customers. Use at your own risk.

I have to admit when this service appeared during my search for budget-friendly flights, I was very suspicious. Their phone call to finalize the transaction did nothing to alleviate my doubts. Despite saving a substantial sum of money, I remain unconvinced. I have the electronic tickets for my family, and my excitement would be greater if the initial quote matched the final price. Unfortunately, it didn't, and it seems to be their practice to offer an enticingly low price only to increase it later. In our case, the difference was about $600, yet it was still much cheaper compared to other services we considered. If not for this, I would have rated them 5 stars. They split the charges into two payments, one for the airline and one for their service fee. The representative was very helpful during our communication. Waiting for the electronic tickets was anxiety-inducing, but they arrived the next day. After verifying our reservation numbers with Delta, we found our bookings confirmed and were even able to select our seats at no extra cost. Overall, they did a good job, and we might use them again for future travel, with the caveat that the initial quote must be the final price, or we won't proceed with the booking.

DO NOT USE THIS SITE. I booked a flight through them online for $216.00 within 30 minutes of booking my flight they called and said that discounted rate was no longer available. They found me on a different flight for $366.00 while on the phone with them I asked them to call the airlines to guarantee me the flight was available. They put me on hold and supposedly confirmed the new flight was available. I receive a call 4 days later from them with the same [censored] that the flight was longer available. Since that flight was not available to me anymore, they said they found me another flight for almost $400.00 but flying out of another airport. Yes, I'm pissed because they guaranteed me the previous flight was available. Well, a little no a lot mad I told them that since they guaranteed me the flight for $366.00, that was the amount I was going to pay. Well after fussing with them I had them send me the third alternate flight (which was guaranteed and checked that price was still available) before agreeing to it in email, I asked them to send me an email guaranteeing me I would have my ticket in the morning. Well, guess what I didn't have the ticket when I woke this morning. I found another ticket with cheap air booked it and while on the phone she sent me the ticket. BOUGHT FOR LESS. Thank Cheap Air.

File an AG complaint! Predatory, untruthful company. They charged for 14 tickets and delivered 3 and refuse to refund for the other 11. Then they charged for 1 more ticket, sent confirmation and then cancelled 3 days later (verified with airline) but did not notify. We found out when we wanted to check in. This makes 12 refunds for close to $10K. BTW - they will always blame the airlines which is an outright lie. If you have had a bad experience with this company (or any of its shell company affiliates) - please submit a complaint to the AZ Attorney General (AG). They will only take action if multiple consumers had an issue. One consumer losing $10K isn't enough for them. Simply go to AZ AG website and click "file a consumer complaint"

I was so excited to find Best Airfares (bestairfares.com) because they advertised a ticket for only $489. I thought I had hit the jackpot! But, just like everyone else, I got an email saying that the price had gone up to $798 for the same flight. What a total scam! I am so disappointed and frustrated with this company. I would not recommend using them at all. It's just a waste of time and money.

So, I was looking for some cheap airfares and stumbled upon Best Airfares (bestairfares.com). They advertised a sweet deal of $506 per ticket, which sounded too good to be true. But, I decided to give it a shot and signed up, entering all of my info.

However, my excitement was short-lived as about an hour later, I received an email from them saying that the pricing had changed. And guess what? Now they wanted $875 per ticket! What a total bait and switch! I was so disappointed and felt like I had wasted my time.

I mean, come on, Best Airfares, you can't just advertise one price and then change it later. That's not cool at all. I was really looking forward to booking my tickets with them, but now I don't think I will ever use their services again.

Overall, I would not recommend Best Airfares to anyone. They may advertise cheap prices, but who knows if they will actually honor them. Save yourself the trouble and look for other options.

I bought some tickets from Best Airfares on Monday. They called me up 30 minutes later and said that the tickets I wanted weren't available. They said I could get some more expensive tickets instead. I said okay, but then those tickets never came when they were supposed to. I'm pretty upset about it, so I'm going to file a dispute with my credit card company.

I gotta say, my experience with Best Airfares was not the best. I mean, they claim to have tickets for sale, but do they really? I don't think so. They keep showing the same prices for a whole week, and then suddenly change them after you've already booked. What a scam! And don't even get me started on their customer service. Dean was a real piece of work, let me tell you. I've never had such poor service in my life. These guys are nothing but scammers and $#*!s.

experience. They will then call you and tell you that the price has gone up and you need to pay more. This is a scam and they are just trying to get more money out of you. Do not trust this website and do not give them your money.

I had a terrible experience with Best Airfares. I was looking for a cheap flight and came across their website. They advertised a really low price for a flight that I wanted to take. I was so excited and quickly booked my ticket. However, after I paid and received my reservation, I noticed that it was still pending. I thought this was strange, but I didn't think too much of it.

A few hours later, I received a call from someone at Best Airfares. They told me that the price had gone up and I needed to pay more if I wanted to keep my reservation. I was shocked and angry. I had already paid for my ticket and now they were trying to scam me out of more money.

I refused to pay the extra amount and asked for a refund. They told me that I couldn't get a refund and that I had to pay the extra amount if I wanted to keep my reservation. I was so frustrated and upset. I felt like I had been tricked and scammed.

In the end, I had to cancel my reservation and book a flight with another company. It was a huge hassle and I ended up paying more than I had originally planned. I would never use Best Airfares again and I would warn anyone else to stay away from them. They are a dishonest and unethical company that preys on unsuspecting customers.

I booked a flight thru Best Airfares - $789.98 Best Airfares - https://www.bestairfares.com They did not inform me that my initial itinerary was not being honored after waiting 3 weeks. I had to call them back myself. They offered to create a new itinerary and I felt pressured to book, because I was out of options, so I caved and booked a new booking with them for almost double the original price. I felt forced into this scenario and felt that they were dishonest by not informing me my original itinerary had been cancelled, so I got back in touch and canceled the secondary booking I received a cancellation email to confirm. They next day, I was billed by Delta airlines for the itinerary I cancelled. I reached back out and they assured me I would be seeing a refund. I have this in writing as well. After almost 1 month, I had yet to receive a refund. I called their customer service number and they informed me that they didn't see the charge. They have been giving me the run around.

Booking an airline reservation online for roughly $700 for two tickets. I then received an email the following day stating that price could not be honored and the new price is $1448. So I check their website again and the original price for the tickets is still posted. Upon calling, they state that I cannot pay attention to the price on the website and that if I check around the new price is what it costs other places which it does. Other websites are able to update their prices in real time but I am certain this company is using bait and switch tactics to entice people to use them. I feel this is deceptive and misleading as well as not good business practice. Even 48 hours later the same price is listed on their site. I strongly feel they will never update the price and that it extends to any ticket price listed for any flight that you would book. I feel they lowball the price online then force a higher price later. I was able to cancel the reservation and will keep checking my...

I went on the website to purchase some tickets for me and my children to go on a vacation. I purchased the tickets for $206 per person for a total of $1,034. The flight was on American Airlines. When I went to get my tickets they were not there. I contacted bestairfares.com and spoke with George and was told that I would have to pay a higher price because the tickets are not available. I asked to get my money back because I no longer wanted to make the purchase with them anymore. I said it more than 5 times. He said to contact American Airlines to see what the prices are. All I wanted to do want get my money back and purchase the tickets elsewhere. I do not like to be given a hard time when you are not providing a service. I now have to pay additional money because of false advertising. I now have to pay $484 for tickets for total $3,733.50. This is not fair to me as a customer who thought the price on their website was valid and it is NOT! I WILL NOT EVER use this site as they are a...

I purchased airline tickets April . I had to cancel as American Airline changed the itinerary that did not work for us. Per American Airline i was able to be refunded but had to request through Best Airfare. Best Airfar tried to tell me I was not entitled to the refund. After much back and forth, they agreed to refund the full amount but it would take 4 billing cycles on my credit card which would have been January . I have this in writing in my email account. When I did not get my refund, i called and emailed Best Airfare. It took me 3 weeks to finally get a returned call. I spoke with *** who stated he could not find my booking. I had to prove my purchase by credit card statement and my original booking. *** said I would get a partial refund within 14 days which would have been February 15. after I got that refund, I would have to call to have the remaining taxes and fees refunded. It is way past the 14 days and I have yet to get a returned phone call or...

I purchased a ticket 11/16 from bestairfares.com and was refunded my money back from American Airlines on 12/19, unfortunately because I bought the ticket from this website I needed to go directly through them in order to get my refund back. It has been over a year and this agency promised me that I would get my money back;I kept getting told it would take 2-3 billing cycles which started on 12/21. On 1/20 I called to get an update and *** told me to call within 48 hrs because they were checking the refund status from American Airlines. I decided to give them even more time and on 2/19 spoke with Marcus and was told it would be 1 more billing cycle to receive payment. I finally got a call from *** who handles all complaints and was given a credit of 526.18 to be used until March 2022 and I was also sent an email confirming this. I called November to use my credit and bestairfares kept trying to charge me more for the ticket than what the ticket cost w...

I did reservation with this company for business and they offer me economic and acept the offer for ECONOMIC and they send the email confirmation for basic economic that I realize 3 hours later and contact the customer svces. And someone there say they will changed and nothing happens so I decide to cancel according with their 24 hours free cancelation but they just play around back and forward in the phone and never did it, I try to make another reservation with them in business with prices their advertising but they want to charging me another $1,100 extra more than the prices their gave me when I make the reservation counting that people honor their company policies 24 hours free cancelation, and call and complaint with united but united said bestairfare must to fix my reservation cause I bought through them, nothing happens yet and call every day to them but they didnt make the change and didnt cancel myflught in the 24 hours as they advertising in their website and rather upgrade ...

On March 8, 2022, I booked a reservation with Southwest Airlines to Dallas Texas from Tampa Florida for 2 adults. The advertised rate for this reservation was 316.00. I supplied my credit card information, the charge was run on my card and was informed the reservation could not be completed because there was an increase in the rate. I stated I was looking at the website, and that was the rate quoted. The agent told me the webpage had not been update to reflect the increased rate. I needed to pay an additional $100 to book the reservation. And I agreed to pay the additional information. The Agent told me there would be 2 charges on my credit card, Capitol One. One to Southwest Airlines for $316.00, and one to UGULE LLC for $100.00. Both charges are on my credit card. I called back on March 16 to ask why I was charged the extra $100, because the fair had not increased as the agent said. I request a refund of $100, and was told no. I demanded, and received a return phone call from a perso...

I went on the website to purchase some tickets for me and my children to go on a vacation. I purchased the tickets for $206 per person for a total of $1,034. The flight was on American Airlines. When I went to get my tickets they were not there. I contacted bestairfares.com and spoke with George and was told that I would have to pay a higher price because the tickets are not available. I asked to get my money back because I no longer wanted to make the purchase with them anymore. I said it more than 5 times. He said to contact American Airlines to see what the prices are. All I wanted to do want get my money back and purchase the tickets elsewhere. I do not like to be given a hard time when you are not providing a service. I now have to pay additional money because of false advertising. I now have to pay $484 for tickets for total $3,733.50. This is not fair to me as a customer who thought the price on their website was valid and it is NOT! I WILL NOT EVER use this site as they are a fraud.

The website bestairfares.com runs a scam where they offer flights at very good prices, take your information and credit card info, send you a confirmation email, but do not actually issue you a ticket. This happened to me and reading reviews online it appears they do it to many people. After I received my confirmation, I realized my credit card was not charged. I called the company to ask why my card was not charged and they told me that my order didn't go through and they could get me a new ticket at a much more expensive rate. This issue appears to be common, they'll attract you with a cheaper than normal ticket, but not actually issue it but instead send you a confirmation email (which says your ticket is pending). As the date of your flight approaches you'll realize you didn't get a boarding pass and then when you call to inquire they'll offer you a more expensive ticket saying that your first order didn't go through. This happened to me and has happened to many others judging by reviews online.

Booking an airline reservation online for roughly $700 for two tickets. I then received an email the following day stating that price could not be honored and the new price is $1448. So I check their website again and the original price for the tickets is still posted. Upon calling, they state that I cannot pay attention to the price on the website and that if I check around the new price is what it costs other places which it does. Other websites are able to update their prices in real time but I am certain this company is using bait and switch tactics to entice people to use them. I feel this is deceptive and misleading as well as not good business practice. Even 48 hours later the same price is listed on their site. I strongly feel they will never update the price and that it extends to any ticket price listed for any flight that you would book. I feel they lowball the price online then force a higher price later. I was able to cancel the reservation and will keep checking my credit card statement. I will say the higher price is still market, but when prices online aren't honored or correct then something needs to be done about their advertising practices.

I purchased airline tickets April . I had to cancel as American Airline changed the itinerary that did not work for us. Per American Airline i was able to be refunded but had to request through Best Airfare. Best Airfar tried to tell me I was not entitled to the refund. After much back and forth, they agreed to refund the full amount but it would take 4 billing cycles on my credit card which would have been January . I have this in writing in my email account. When I did not get my refund, i called and emailed Best Airfare. It took me 3 weeks to finally get a returned call. I spoke with *** who stated he could not find my booking. I had to prove my purchase by credit card statement and my original booking. *** said I would get a partial refund within 14 days which would have been February 15. after I got that refund, I would have to call to have the remaining taxes and fees refunded. It is way past the 14 days and I have yet to get a returned phone call or a returned email. I have left about 7 messages and have at least 6 emails with urgent requests that have been ignored. My refund is over $2000 and need I assistance in getting this money. I have confirmed with American Airlines that they refunded Best Airfare on September 23.

`On Tuesday evening I was online to purchase my daughter a ticket to AZ. I was looking at a lot of sites for cheaper tickets. I came across BestAirFares and was excited I purchased a Ticket with them with AA for July 27-aug 2. I rec'd a confirmation number and at the end of the transaction it said congrats, here is your confirmation # and you willl receive an email with your flight information shortly. The next day I asked my daughter if she rec'd and email from them and she hadn't , my husband said that they hadn't charged our account yet either. She I called them and the man said that after many attempts AA denied the 208.00 for the around trip ticket sorry. I said I didn't understand since I got a confirmation # , I have ordered tickets online before with different companies and that meant you have a ticket for that flight. I asked him why no one had called or emailed about the canceled ticket , all he said was sorry. If I would not have called I just would have assumed I had a ticket and went to the air port to drop my daughter off and she wouldn't have a ticket to fly. I just want them to be held to the terms, if you purchase the ticket at that price they should give it to you at that price . I went to another company and purchased the ticket for 200.00 more. I will I was scammed by this company and will have to keep checking my account to make sure that didn't charge my account for a ticket I didn't receive.

On 6/19/22 I placed an order with Best Airfares for plane tickets from Seattle to Boston for $331, as advertised on their website. After not hearing any update and not receiving my tickets, I emailed them on 6/23. I was told to call them back, at which point I was told that my tickets had not been purchased, and that they would then cost me $586.75 (also for less convenient times of day). They would not agree to the price I had found on their website, and that my order confirmation email listed. Prices for the flight elsewhere had risen in the time between when I placed my order and when I was told that they hadn't actually bought my tickets after I asked about them. I'm not sure if this was just them missing my order for a while, or if they would have intentionally waited longer before telling me to call in order to place a greater time pressure on me that would help get me to buy more expensive tickets. While talking to a Best Airfares representative, I searched their website for the same flight on 6/23 and found listings again showing the $331 price, but was told that those were not actually available, and that I would have to pay the $586.75 price. I eventually agreed to pay the higher price as I didn't want to wait for ticket prices to possibly rise even more. I'd like to be able to get my tickets at the price advertised on their website when I bought them, and also still on their site when I was told that price was no longer available.

I purchased a ticket 11/16 from bestairfares.com and was refunded my money back from American Airlines on 12/19, unfortunately because I bought the ticket from this website I needed to go directly through them in order to get my refund back. It has been over a year and this agency promised me that I would get my money back;I kept getting told it would take 2-3 billing cycles which started on 12/21. On 1/20 I called to get an update and *** told me to call within 48 hrs because they were checking the refund status from American Airlines. I decided to give them even more time and on 2/19 spoke with Marcus and was told it would be 1 more billing cycle to receive payment. I finally got a call from *** who handles all complaints and was given a credit of 526.18 to be used until March 2022 and I was also sent an email confirming this. I called November to use my credit and bestairfares kept trying to charge me more for the ticket than what the ticket cost was directly through American Airlines. The ticket was less than the credit I was given but bestairfares kept trying to charge me $200.00 more. I kept refusing and requested to speak to a supervisor, I was transferred to Tom Westley and was told they were bought out by another company and they were unable to fulfill my credit the best he could do was purchase a one was ticket way under the value of the refund, $210.90. I never received my full credit back even though I was told I would.