Bestairfares.com
Reviews and Complaints

Three months after purchasing airline tickets from BestAirfares.com, we still have NOT received our tickets. Best Airfares reps say United Airlines confirmed they have tickets reserved for us. Yet, when I called United Airlines, they didn't have any pending flights in our names.

Since last December, Best Airfares customer service has told me to call the following week, promising that the tickets will be issued by then. When I called back, half the time they tried to talk me into booking a more expensive ticket. We are now within 9 days of our scheduled travel date but we still don't have the tickets that we purchased from them over 3 months ago.

This week I was told to wait for the elusive "Steve" who is the only person there capable of helping me get the promised tickets. First I was told to call again in 2.5 hours because he wasn't there yet. Then call back in another 2.5 hours. Then I was told he would call me within the next 24 hours. When he didn't call me, I called their office again after 24 hours. A male rep then told me Steve would call me in 20 minutes. When he didn't call, I called the rep again. A male rep then told me Steve would call me in 5 minutes. After 10 minutes, I called them again. Then I waited several minutes on hold to speak with Steve. When he answered, Steve promised we would receive the electronic tickets within the next 24 hours. He also said that our tickets were a "last-minute deal" that can't be issued until last minute. As I told Steve, the advertised price didn't say that and nobody had ever told me that I wouldn't get the tickets until just before our travel date. Instead, customer service at Best Airfares has kept me calling back since last December.

Color me skeptical. I have heard similar promises from Best Airfares several times before. Now I would be surprised if they manage to deliver the promised tickets to us at all, much less in the next 24 hours as promised. I cannot imagine a scenario that would cause us to buy tickets from BestAirfares.com ever again.

I bought some tickets and also got some flight insurance from Best Airfares. The insurance cost me an extra $95, but I thought it was worth it. Unfortunately, I had to cancel my flight and I didn't get any of my money back. I tried emailing them a few times, but they haven't gotten back to me yet. It's really frustrating because I feel like they don't care about their customers once they've got their money. I ended up having to dispute the charges with my credit card company. It's a shame because I was hoping for better customer service from Best Airfares.

I recently tried to book a flight with Best Airfares for a sweet deal of $237. I was excited to get my trip planned and ready to go. After submitting my booking, I received an email saying that my booking was being processed. I patiently waited for confirmation of my booking, but after thirty minutes, I received another email. This time, it was bad news. The email stated that my original flight was not available, but they had an alternate flight available for me. I was a bit disappointed, but I was still hopeful that the alternate flight would be a good deal.

However, when I checked the price of the alternate flight, I was shocked to see that it was now priced at $488! That's almost double the price of my original booking! I was frustrated and confused. How could the exact same flight cost so much more? I tried to contact customer service to get some answers, but I was put on hold for a long time and eventually gave up.

Overall, my experience with Best Airfares was disappointing. I was excited to find a great deal, but ended up feeling like I was being taken advantage of. I would caution others to be careful when booking with this company and to double-check the prices before submitting their booking.

So, I decided to look for a better option and stumbled upon Best Airfares (bestairfares.com). Let me tell you, it was a breath of fresh air. The website was easy to navigate and the prices were unbeatable. I was able to find a flight to my destination at a fraction of the cost compared to other websites.

The booking process was a breeze. I simply entered my travel dates and destination, and within seconds, I was presented with a list of flights to choose from. The website even allowed me to filter my search results by airline, price, and departure time.

Once I found the perfect flight, I was able to complete my purchase in just a few clicks. The website accepted all major credit cards and even offered the option to pay with PayPal.

But what really impressed me was the customer service. I had a question about my booking and was able to reach a representative within minutes. They were friendly and knowledgeable, and were able to answer all of my questions.

Overall, I highly recommend Best Airfares for anyone looking to book a flight. The website is easy to use, the prices are unbeatable, and the customer service is top-notch. Don't waste your time with other websites, give Best Airfares a try and you won't be disappointed.

I gotta tell ya, I was pretty disappointed with my experience on Best Airfares. I mean, I heard all these great things about them, but when I tried to book a flight, it was a total mess. They quoted me this super low price, and I was like, "Wow, this is too good to be true!" And guess what? It was! When I called to check on my reservation, they told me they couldn't honor the rate they quoted me. Can you believe that? And to make matters worse, they wanted me to pay an extra $400 just to get the flight I wanted. Talk about a bait and switch! I don't know about you, but I don't have that kind of money to throw around. It's just not right. I mean, where's the integrity? Where's the ethics? I was really disappointed with my experience, and I don't think I'll be using Best Airfares again anytime soon.

I gotta say, I'm not too impressed with Best Airfares. My buddy and I decided to give it a shot and book some flights through their website. We found some pretty cheap seats and were feeling pretty good about it. But then, not even half an hour later, we get a call from them saying that those seats were already sold out by the airline. What the heck, man? They offered us some other options, but they were way more expensive or we'd have to change airports or add stops. Like, seriously? That's not what we signed up for.

And get this - we checked their website again the next day, and those same seats were still available. What's up with that? They know they're not actually available, but they're still advertising them? That's just messed up. We wasted our time trying to book through them, and it ended up being a total letdown. I wouldn't recommend using Best Airfares if you're looking for a hassle-free booking experience.

So, I was looking to book a round trip flight from MKE to SEA and stumbled upon Best Airfares (bestairfares.com). The website had a special price of $175.00 for booking online and $166.25 if you call to book, plus a free upgrade. I decided to call and spoke to Anna. She double-checked my booking and gave me a total price of $368. I was confused and asked her how that happened. Anna told me that the special wasn't available anymore, and they hadn't updated the site. I was disappointed and frustrated with the situation.

I asked for corporate, but they said there was no corporate. Then, I asked for a manager named Alex, and he told me that the special had sold out. I was even more frustrated because if it's sold out, it should say just that or remove the special from the site. It's total deception, and I felt like I wasted my time.

I'm planning to reach out to BBB because I don't want anyone else to experience the same thing. It's not fair to advertise a special and not update the site or inform customers that it's no longer available. I hope Best Airfares takes responsibility for their actions and improves their customer service.

I really should have read these reviews before I went ahead and contacted Best Airfares. I was really excited to find tickets to Maui for a great price that was $500 cheaper than what I found online. I spoke with a guy named "Jeff" who promised me that I would receive a confirmation from Delta and Best Airfares within 72 hours. I waited for four days, but I didn't hear anything back, so I decided to give them a call. Jeff told me that Delta had canceled my seats because there were no seats available, and he promised to send me a cancellation email to confirm. He did send me the email, but that's when the bait and switch started.

Jeff told me that he could bump me up to better seating for an extra $350, and I agreed to pay it. He promised that I would receive my confirmation in just a few hours, but that turned out to be a load of bull. I waited for two days, but I still didn't receive any confirmation. I called them back to cancel my reservation again, and that's when I found out that they had charged me $111,00 for my first canceled reservation.

I really regret doing business with this company, and I would strongly advise anyone else to avoid them at all costs. They're nothing but con artists who will take your money and leave you with nothing to show for it.

I gotta tell ya, I was pretty disappointed with Best Airfares. I mean, I read all these great reviews online, but when I went to book my flight to Orlando, things went south real fast. I thought I had a great deal with JetBlue for $554 round trip for two people. But then, a few hours later, I got a call and an email from Best Airfares saying that those flights weren't available anymore. What the heck?! They tried to push me into a Delta flight for $893 instead. That's almost double the price! And they only offered me a $25 voucher for my trouble. I mean, come on. That's not even enough to cover a meal at the airport.

I wasted so much time dealing with these guys. And they kept telling me that the original deal was because of a "static web-page." I don't even know what that means, but it sounds like a bunch of baloney to me. And get this - they're still offering the same flights on their website! What a bunch of ripoff artists and scammers. I'm gonna do everything I can to make sure no one else falls for their tricks.

So, if you're looking for a good deal on airfare, I'd suggest looking somewhere else. Don't fall for the fake reviews like I did. These guys are just trying to pull a bait-and-switch to get you to pay more. Save yourself the trouble and go with a more reputable company.

I recently had an experience with Bestairfares.com and I have to say, it was not a good one. At first, I was excited to find such great prices on their website for a non-stop flight from RDU to Cancun via American Airlines. The price was only $507 per person, which seemed like a steal. So, I went ahead and entered all of my information, including my credit card details, and completed the purchase. However, shortly after, I received a call from Bestairfares.com telling me that they could not honor the price I had paid because American Airlines only had one ticket left at that price. They then proceeded to offer me other flights that were much more expensive, and kept making excuses about how it was not their fault that the price had gone up.

I was extremely frustrated with this situation, as I had already gone through the entire purchase process and had not been informed that the tickets were not available. I spoke to both a representative and a supervisor, and they both gave me the same excuses and tried to force me to buy the higher-priced tickets. I eventually asked them to cancel my transaction, which took them a while to do. In the meantime, they continued to try to sell me the higher-priced tickets, which only made me more irritated.

Overall, I would not recommend using Bestairfares.com. While their prices may seem attractive at first, they are not trustworthy and will try to sell you more expensive tickets once you have already made a purchase. It was a waste of my time and I ended up having to book my tickets elsewhere. Save yourself the hassle and book your flights with a more reputable company.

I had a chat with Damien from Best Airfares and he was pretty cool. He told me that they couldn't book the flight I wanted through American Airlines because it was full. But he did offer me a ticket through Frontier that was a little more expensive, but not by much. So I went with it since it was the only option available.

Damien spoke really fast and I had a bit of trouble keeping up with what he was saying. He told me that the charges would be split into two payments, but I said okay anyway. He also mentioned that I might have to approve the second payment because sometimes banks decline those charges.

I thought it was all related to the cost of the ticket, so I agreed to it. Later on, I got the itinerary and went to Frontier's website. I noticed that the cost of the ticket was significantly less than what Damien had quoted me.

I contacted Frontier and they told me that I had been charged everything they were going to charge me. That means the extra $114.00 was coming from Hot Flight Deals.

I've used other services to book flights, rental cars, and motel rooms before and I've never been charged an extra fee like this.

I found their reference to it in their terms and conditions, but it was worded kind of weird. It said something about being charged extra to offset fees, fuel surcharges, taxes, and fluctuations in foreign exchange markets. None of that applies to my situation since I was just buying a domestic flight online.

I'm going to pay the extra fee because I said I would, but you shouldn't have to. Take my experience as a warning.

This company also operates under the name Hot Flight Deals (and is overseen by a company that's licensed in the UK as CHEAP FLYING FARES UK LIMITED). At least one of their many US addresses appear to go to a private residence. My experience was much like the other two customers here. I attempted to purchase a ticket with a major airline and was called while waiting for it to confirm to be told that the ticket was no longer available. They then offered me a ticket that was only about a 113.00 more. I wasn't happy about it, but because expediency was important to me, I agreed to it.

This company hijacks the process by having the confirmation sent to them first so the customer doesn't necessarily realize that the extra money they're paying is a large service fee (not common to travel agencies at all) until after the ticket has been confirmed. Other customers have reported that when they told the company that they weren't interested and to cancel the charge, the charge went through anyway and they had difficulty getting the money back — some didn't at all — because the travel agent or someone was able to pocket the money. Some reported that their tickets were canceled at the last minute by someone — not them — and that they couldn't get the money back.

I suspect that the agents in these situations are even more crooked than the company is. The one I dealt with had a heavy Indian accent and was speaking in a room with a lot of background noise so he was hard to understand. He seemed to be extremely anxious so perhaps he was new at the job. So I got the shaft, but perhaps not as badly as many. Because I'm me, I hit the books and learned quite a bit about this company. Among other things, they have an F rating with BBB. And at least one airline has indicated that they will no longer allow this company access to their information.

Look elsewhere for your discount tickets.

I made a reservation on 4/26/2023 with Bestairfares.com and true to form THEY BAITED AND SWITCHED! Claiming they sent me an email saying my booking was not accepted by JetBlue and my new reservation is on AA with a stopover! I promptly cancelled the reservation! A gentlemen from India answered the call claiming that they would accommodate but only on AA. Needless to say the STATUS of Bestairfares.com BEING SCAMMERS STILL HOLDS TRUE!

Purchased tickets for a trip to ***. Four days prior my trip I checked with them when to expect my e-tickets and was told that my booking was cancelled. I never received a phone call or any email from them in that regard. After over twenty minutes, they finally admitted sending a cancellation notice to some stranger's email. Now that everything is booked and it is too late for me to cancel my entire stay, they rushed me into they offered me to sell me that same initial booking at a "discounted" price, which happened to be twice as much. I ended up finding these same "discounted" tickets for a few hundred dollars cheaper on most travel fares websites. Stay away from this company. They are a total scam!

This is disgusting Company that just fools people with their prices. They advertise one price, when you trying to buy it is going to be twice or triple more. If you calling them, they are keeping you on line , trying to sell the same for double price or more.Today they advertise flight from *** to LIMA For $296 p/person. When I booked it , the price change to $900 p/person, after calling them back they offer me price $455. They keep me on line, transferring from one person to another for 60 min refusing to cancel this fraud and offering different options like free bag, etc, but keeping price as minimum as $455. The fraud price is still on their web site Do not recommend to anyone ever work with this Company

0 Stars.I originally purchased an advertised flight for $452. Within a few hours I received a notice that the flight I selected was no longer available at that rate and an alternate flight was available for $852. I accepted the alternate flight just to be contacted via email again the next day notifying me that the alternate flight was also not available and now they have an alternate for the alternate flight at the same increased rate of $852. I was then notified that I would receive e-tickets within 24hr. I never received the e-tickets. After reviewing the reviews of Bestairfare.com I quickly learned that this is a known scam site that "baits and switches". To avoid charges from the company I had to lock my credit card.

This company is a Fraud. I booked a flight and received a confirmation number but did not receive a ticket. I decided to call and find out why I haven't receive a ticket as of yet. Was told ticket was cancelled on their end due to there being no more seats on the plane. Then the representative said he would see what he could do and tried to get me to purchase a ticket for triple the price. I am upset because they cancelled my ticket and did not contact me to let me know, all the while I am sitting here as days go by and get closer to my departure date. When I could have been trying to find me another flight for Christmas. The company has the Complaintsboard.com logo on there page, so I thought that they were legit. Please be aware of Bestairfares.com it is a scam.

The http://bestairfares.com website is bait & switch in the sense that it pretends to update to the latest ticket prices and shows prices $200 less per ticket than what they actually have available when you call. However, their actual agent-arranged airfare prices beat the competition by $100-$500 per ticket for me. They advertised $341, but their actual ticket price was $541 with them vs $650 for the cheapest (non-Frontier red-eye) ticket I could find on expedia, *** flights, orbitz, kayak, priceline, hotwire, travelocity, etc. When I looked for the same flight directly on delta.com it was $1000 plus per ticket. I did have to wait for 30 hours between giving them payment information before receiving a confirmed airline ticket by email. All in all, I would use their ticket agent again in a heartbeat.

I was so excited to find Best Airfares (bestairfares.com) because they advertised a ticket for only $489. I thought I had hit the jackpot! But, just like everyone else, I got an email saying that the price had gone up to $798 for the same flight. What a total scam! I am so disappointed and frustrated with this company. I would not recommend using them at all. It's just a waste of time and money.

So, I was looking for some cheap airfares and stumbled upon Best Airfares (bestairfares.com). They advertised a sweet deal of $506 per ticket, which sounded too good to be true. But, I decided to give it a shot and signed up, entering all of my info.

However, my excitement was short-lived as about an hour later, I received an email from them saying that the pricing had changed. And guess what? Now they wanted $875 per ticket! What a total bait and switch! I was so disappointed and felt like I had wasted my time.

I mean, come on, Best Airfares, you can't just advertise one price and then change it later. That's not cool at all. I was really looking forward to booking my tickets with them, but now I don't think I will ever use their services again.

Overall, I would not recommend Best Airfares to anyone. They may advertise cheap prices, but who knows if they will actually honor them. Save yourself the trouble and look for other options.

I bought some tickets from Best Airfares on Monday. They called me up 30 minutes later and said that the tickets I wanted weren't available. They said I could get some more expensive tickets instead. I said okay, but then those tickets never came when they were supposed to. I'm pretty upset about it, so I'm going to file a dispute with my credit card company.

I gotta say, my experience with Best Airfares was not the best. I mean, they claim to have tickets for sale, but do they really? I don't think so. They keep showing the same prices for a whole week, and then suddenly change them after you've already booked. What a scam! And don't even get me started on their customer service. Dean was a real piece of work, let me tell you. I've never had such poor service in my life. These guys are nothing but scammers and $#*!s.

experience. They will then call you and tell you that the price has gone up and you need to pay more. This is a scam and they are just trying to get more money out of you. Do not trust this website and do not give them your money.

I had a terrible experience with Best Airfares. I was looking for a cheap flight and came across their website. They advertised a really low price for a flight that I wanted to take. I was so excited and quickly booked my ticket. However, after I paid and received my reservation, I noticed that it was still pending. I thought this was strange, but I didn't think too much of it.

A few hours later, I received a call from someone at Best Airfares. They told me that the price had gone up and I needed to pay more if I wanted to keep my reservation. I was shocked and angry. I had already paid for my ticket and now they were trying to scam me out of more money.

I refused to pay the extra amount and asked for a refund. They told me that I couldn't get a refund and that I had to pay the extra amount if I wanted to keep my reservation. I was so frustrated and upset. I felt like I had been tricked and scammed.

In the end, I had to cancel my reservation and book a flight with another company. It was a huge hassle and I ended up paying more than I had originally planned. I would never use Best Airfares again and I would warn anyone else to stay away from them. They are a dishonest and unethical company that preys on unsuspecting customers.

I booked a flight thru Best Airfares - $789.98 Best Airfares - https://www.bestairfares.com They did not inform me that my initial itinerary was not being honored after waiting 3 weeks. I had to call them back myself. They offered to create a new itinerary and I felt pressured to book, because I was out of options, so I caved and booked a new booking with them for almost double the original price. I felt forced into this scenario and felt that they were dishonest by not informing me my original itinerary had been cancelled, so I got back in touch and canceled the secondary booking I received a cancellation email to confirm. They next day, I was billed by Delta airlines for the itinerary I cancelled. I reached back out and they assured me I would be seeing a refund. I have this in writing as well. After almost 1 month, I had yet to receive a refund. I called their customer service number and they informed me that they didn't see the charge. They have been giving me the run around.

Booking an airline reservation online for roughly $700 for two tickets. I then received an email the following day stating that price could not be honored and the new price is $1448. So I check their website again and the original price for the tickets is still posted. Upon calling, they state that I cannot pay attention to the price on the website and that if I check around the new price is what it costs other places which it does. Other websites are able to update their prices in real time but I am certain this company is using bait and switch tactics to entice people to use them. I feel this is deceptive and misleading as well as not good business practice. Even 48 hours later the same price is listed on their site. I strongly feel they will never update the price and that it extends to any ticket price listed for any flight that you would book. I feel they lowball the price online then force a higher price later. I was able to cancel the reservation and will keep checking my...

I went on the website to purchase some tickets for me and my children to go on a vacation. I purchased the tickets for $206 per person for a total of $1,034. The flight was on American Airlines. When I went to get my tickets they were not there. I contacted bestairfares.com and spoke with George and was told that I would have to pay a higher price because the tickets are not available. I asked to get my money back because I no longer wanted to make the purchase with them anymore. I said it more than 5 times. He said to contact American Airlines to see what the prices are. All I wanted to do want get my money back and purchase the tickets elsewhere. I do not like to be given a hard time when you are not providing a service. I now have to pay additional money because of false advertising. I now have to pay $484 for tickets for total $3,733.50. This is not fair to me as a customer who thought the price on their website was valid and it is NOT! I WILL NOT EVER use this site as they are a...

I purchased airline tickets April . I had to cancel as American Airline changed the itinerary that did not work for us. Per American Airline i was able to be refunded but had to request through Best Airfare. Best Airfar tried to tell me I was not entitled to the refund. After much back and forth, they agreed to refund the full amount but it would take 4 billing cycles on my credit card which would have been January . I have this in writing in my email account. When I did not get my refund, i called and emailed Best Airfare. It took me 3 weeks to finally get a returned call. I spoke with *** who stated he could not find my booking. I had to prove my purchase by credit card statement and my original booking. *** said I would get a partial refund within 14 days which would have been February 15. after I got that refund, I would have to call to have the remaining taxes and fees refunded. It is way past the 14 days and I have yet to get a returned phone call or...

I purchased a ticket 11/16 from bestairfares.com and was refunded my money back from American Airlines on 12/19, unfortunately because I bought the ticket from this website I needed to go directly through them in order to get my refund back. It has been over a year and this agency promised me that I would get my money back;I kept getting told it would take 2-3 billing cycles which started on 12/21. On 1/20 I called to get an update and *** told me to call within 48 hrs because they were checking the refund status from American Airlines. I decided to give them even more time and on 2/19 spoke with Marcus and was told it would be 1 more billing cycle to receive payment. I finally got a call from *** who handles all complaints and was given a credit of 526.18 to be used until March 2022 and I was also sent an email confirming this. I called November to use my credit and bestairfares kept trying to charge me more for the ticket than what the ticket cost w...

I did reservation with this company for business and they offer me economic and acept the offer for ECONOMIC and they send the email confirmation for basic economic that I realize 3 hours later and contact the customer svces. And someone there say they will changed and nothing happens so I decide to cancel according with their 24 hours free cancelation but they just play around back and forward in the phone and never did it, I try to make another reservation with them in business with prices their advertising but they want to charging me another $1,100 extra more than the prices their gave me when I make the reservation counting that people honor their company policies 24 hours free cancelation, and call and complaint with united but united said bestairfare must to fix my reservation cause I bought through them, nothing happens yet and call every day to them but they didnt make the change and didnt cancel myflught in the 24 hours as they advertising in their website and rather upgrade ...

On March 8, 2022, I booked a reservation with Southwest Airlines to Dallas Texas from Tampa Florida for 2 adults. The advertised rate for this reservation was 316.00. I supplied my credit card information, the charge was run on my card and was informed the reservation could not be completed because there was an increase in the rate. I stated I was looking at the website, and that was the rate quoted. The agent told me the webpage had not been update to reflect the increased rate. I needed to pay an additional $100 to book the reservation. And I agreed to pay the additional information. The Agent told me there would be 2 charges on my credit card, Capitol One. One to Southwest Airlines for $316.00, and one to UGULE LLC for $100.00. Both charges are on my credit card. I called back on March 16 to ask why I was charged the extra $100, because the fair had not increased as the agent said. I request a refund of $100, and was told no. I demanded, and received a return phone call from a perso...

I went on the website to purchase some tickets for me and my children to go on a vacation. I purchased the tickets for $206 per person for a total of $1,034. The flight was on American Airlines. When I went to get my tickets they were not there. I contacted bestairfares.com and spoke with George and was told that I would have to pay a higher price because the tickets are not available. I asked to get my money back because I no longer wanted to make the purchase with them anymore. I said it more than 5 times. He said to contact American Airlines to see what the prices are. All I wanted to do want get my money back and purchase the tickets elsewhere. I do not like to be given a hard time when you are not providing a service. I now have to pay additional money because of false advertising. I now have to pay $484 for tickets for total $3,733.50. This is not fair to me as a customer who thought the price on their website was valid and it is NOT! I WILL NOT EVER use this site as they are a fraud.

The website bestairfares.com runs a scam where they offer flights at very good prices, take your information and credit card info, send you a confirmation email, but do not actually issue you a ticket. This happened to me and reading reviews online it appears they do it to many people. After I received my confirmation, I realized my credit card was not charged. I called the company to ask why my card was not charged and they told me that my order didn't go through and they could get me a new ticket at a much more expensive rate. This issue appears to be common, they'll attract you with a cheaper than normal ticket, but not actually issue it but instead send you a confirmation email (which says your ticket is pending). As the date of your flight approaches you'll realize you didn't get a boarding pass and then when you call to inquire they'll offer you a more expensive ticket saying that your first order didn't go through. This happened to me and has happened to many others judging by reviews online.

Booking an airline reservation online for roughly $700 for two tickets. I then received an email the following day stating that price could not be honored and the new price is $1448. So I check their website again and the original price for the tickets is still posted. Upon calling, they state that I cannot pay attention to the price on the website and that if I check around the new price is what it costs other places which it does. Other websites are able to update their prices in real time but I am certain this company is using bait and switch tactics to entice people to use them. I feel this is deceptive and misleading as well as not good business practice. Even 48 hours later the same price is listed on their site. I strongly feel they will never update the price and that it extends to any ticket price listed for any flight that you would book. I feel they lowball the price online then force a higher price later. I was able to cancel the reservation and will keep checking my credit card statement. I will say the higher price is still market, but when prices online aren't honored or correct then something needs to be done about their advertising practices.

I purchased airline tickets April . I had to cancel as American Airline changed the itinerary that did not work for us. Per American Airline i was able to be refunded but had to request through Best Airfare. Best Airfar tried to tell me I was not entitled to the refund. After much back and forth, they agreed to refund the full amount but it would take 4 billing cycles on my credit card which would have been January . I have this in writing in my email account. When I did not get my refund, i called and emailed Best Airfare. It took me 3 weeks to finally get a returned call. I spoke with *** who stated he could not find my booking. I had to prove my purchase by credit card statement and my original booking. *** said I would get a partial refund within 14 days which would have been February 15. after I got that refund, I would have to call to have the remaining taxes and fees refunded. It is way past the 14 days and I have yet to get a returned phone call or a returned email. I have left about 7 messages and have at least 6 emails with urgent requests that have been ignored. My refund is over $2000 and need I assistance in getting this money. I have confirmed with American Airlines that they refunded Best Airfare on September 23.

`On Tuesday evening I was online to purchase my daughter a ticket to AZ. I was looking at a lot of sites for cheaper tickets. I came across BestAirFares and was excited I purchased a Ticket with them with AA for July 27-aug 2. I rec'd a confirmation number and at the end of the transaction it said congrats, here is your confirmation # and you willl receive an email with your flight information shortly. The next day I asked my daughter if she rec'd and email from them and she hadn't , my husband said that they hadn't charged our account yet either. She I called them and the man said that after many attempts AA denied the 208.00 for the around trip ticket sorry. I said I didn't understand since I got a confirmation # , I have ordered tickets online before with different companies and that meant you have a ticket for that flight. I asked him why no one had called or emailed about the canceled ticket , all he said was sorry. If I would not have called I just would have assumed I had a ticket and went to the air port to drop my daughter off and she wouldn't have a ticket to fly. I just want them to be held to the terms, if you purchase the ticket at that price they should give it to you at that price . I went to another company and purchased the ticket for 200.00 more. I will I was scammed by this company and will have to keep checking my account to make sure that didn't charge my account for a ticket I didn't receive.

On 6/19/22 I placed an order with Best Airfares for plane tickets from Seattle to Boston for $331, as advertised on their website. After not hearing any update and not receiving my tickets, I emailed them on 6/23. I was told to call them back, at which point I was told that my tickets had not been purchased, and that they would then cost me $586.75 (also for less convenient times of day). They would not agree to the price I had found on their website, and that my order confirmation email listed. Prices for the flight elsewhere had risen in the time between when I placed my order and when I was told that they hadn't actually bought my tickets after I asked about them. I'm not sure if this was just them missing my order for a while, or if they would have intentionally waited longer before telling me to call in order to place a greater time pressure on me that would help get me to buy more expensive tickets. While talking to a Best Airfares representative, I searched their website for the same flight on 6/23 and found listings again showing the $331 price, but was told that those were not actually available, and that I would have to pay the $586.75 price. I eventually agreed to pay the higher price as I didn't want to wait for ticket prices to possibly rise even more. I'd like to be able to get my tickets at the price advertised on their website when I bought them, and also still on their site when I was told that price was no longer available.

I purchased a ticket 11/16 from bestairfares.com and was refunded my money back from American Airlines on 12/19, unfortunately because I bought the ticket from this website I needed to go directly through them in order to get my refund back. It has been over a year and this agency promised me that I would get my money back;I kept getting told it would take 2-3 billing cycles which started on 12/21. On 1/20 I called to get an update and *** told me to call within 48 hrs because they were checking the refund status from American Airlines. I decided to give them even more time and on 2/19 spoke with Marcus and was told it would be 1 more billing cycle to receive payment. I finally got a call from *** who handles all complaints and was given a credit of 526.18 to be used until March 2022 and I was also sent an email confirming this. I called November to use my credit and bestairfares kept trying to charge me more for the ticket than what the ticket cost was directly through American Airlines. The ticket was less than the credit I was given but bestairfares kept trying to charge me $200.00 more. I kept refusing and requested to speak to a supervisor, I was transferred to Tom Westley and was told they were bought out by another company and they were unable to fulfill my credit the best he could do was purchase a one was ticket way under the value of the refund, $210.90. I never received my full credit back even though I was told I would.