best-pdf.com review: Unauthorized charges

Use thebestpdf.com on August 29, 2025. Did a one-time download for 99cents and a 7-day plan for $1.95. Seven days later, on September 4, I was charged 2 x $39.95 for two monthly subscriptions which ran concurrently. How is it even possible to have two 30-day subscriptions running at the same time?! I reached out the company immediately and requested a refund. At first, they appear helpful and agreed to cancel the subscriptions. By October 30 I realized I still had not received my refund and so I contacted the company. They offered me 2-year access instead of a refund. I respectfully declined, as I prefer to use the service on demand and cannot afford to invest so much for a service that use only now and again. They did not respond to my email. I wrote the following day citing their Subscription Terms, which states:

"The subscription renews automatically at the end of each period (each week, month, 6 months, year, or otherwise, depending on the option selected by you at the time of purchase) until you cancel."

Given this policy, I explained that based on the options I selected at checkout, if my 7-day plan renewed at the end of the period, renewal would have only been $1.95 for the second week, and the single file download (albeit this product should not even have a renewal as it is a single download), would only have been 99cents. Thus, I kindly asked that they deduct the $2.99 and refund me the balance of my money, since it is clear that based on their policy I was overcharged in error.

This is outright thievery, and it really bothers me because I cannot afford it. The owners of this company will suffer greatly in this life because of this wickedness and greed.

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